Thursday, June 16th 2016

MSI and ASUS Send VGA Review Samples with Higher Clocks than Retail Cards

MSI and ASUS have been sending us review samples for their graphics cards with higher clock speeds out of the box, than what consumers get out of the box. The cards TechPowerUp has been receiving run at a higher software-defined clock speed profile than what consumers get out of the box. Consumers have access to the higher clock speed profile, too, but only if they install a custom app by the companies, and enable that profile. This, we feel, is not 100% representative of retail cards, and is questionable tactics by the two companies. This BIOS tweaking could also open the door to more elaborate changes like a quieter fan profile or different power management.

MSI's factory-overclocked GeForce GTX 1080 Gaming X graphics card comes with three software-defined clock-speed profiles, beginning with the "Gaming Mode," which is what the card runs at, out of the box, the faster "OC mode," and the slower "Silent mode," which runs the card at reference clock speeds. To select between the modes, you're expected to install the MSI Gaming software from the driver DVD, and use that software to apply clock speeds of your desired mode. Turns out, that while the retail cards (the cards you find in the stores) run in "Gaming mode" out of the box, the review samples MSI has been sending out, run at "OC mode" out of the box. If the OC mode is how the card is intended to be used, then why make OC mode the default for reviewers only, and not your own customers?
Above, you see two GPU-Z screenshots, one of the TPU review sample, next to the retail board (provided by Nizzen). Flashing the retail BIOS onto our review sample changed the clocks to match exactly what is shown on the GPU-Z retail screenshot.

In case of the GTX 1080 Gaming X, the "Gaming mode" runs the card at 1683 MHz core and 1822 MHz GPU Boost; and the "OC mode" runs it at 1708 MHz core and 1847 MHz GPU Boost. The cards consumers buy will run in the "Gaming mode" out of the box, which presumably is the default factory-overclock of these cards, since they're branded under the "Gaming series."
The "OC Mode" is just there so consumers can overclock it a little further at the push of a button, without having any knowledge of overclocking. Now if the OC mode is enabled for review samples of one company and not for the others, this means that potential customers comparing reviews will think one card performs better than the other, even if it's just 1%, people do base their buying decision on such small differences.

With the case of the GTX 1080 at hand, we started looking back at our previous reviews and were shocked to realize that this practice has been going on for years in MSI's case. It looks like ASUS has just adopted it, probably because their competitor does it, too, "so it must be ok."
It's also interesting to see that not all cards are affected, whether this is elaborate or by accident is unknown.

While we don't have any statements of the companies yet, the most likely explanation is that reviewers usually don't install any software bundled with the graphics card, yet the companies want the cards to be tested in OC mode, which provides higher performance numbers, beating their competitors. That's probably how this whole thing started, nobody noticed and the practice became standard for reviews moving forward.

This issue could affect upcoming custom GeForce GTX 1070 review samples too, we will be on the lookout.
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162 Comments on MSI and ASUS Send VGA Review Samples with Higher Clocks than Retail Cards

#151
EarthDog
Faster... by a margin of error difference.

I don't think this happened with the 6/7 series... at least with the cards we reviewed. I would need to double check. The spreadsheet on the front page doesn't show this happening on any 6 series cards. Was the Gaming App even out then??
UbersonicThe funny thing is the clock speeds are shown in the reviews by GPUz, but MSI got away with it for three years because neither the reviewers or the readers picked up on it.
I mentioned the difference in a review or two.. but didn't attribute it to the BIOS at the time. ;)

Also, some of the samples TPU listed we reviewed as well and did not receive the OC BIOS.
Posted on Reply
#152
Ungari
How was it a secret? Because nobody checked? If you review or buy a card, the first thing you check is CPU-Z to see what the clock speeds are against the published specs to see if you got what was promised, or even better.

Shame also on users who bought a multi-preset card and did not understand that they were easily able to switch modes as soon as the card was installed. If the objection is that they did not want to install the software, then they should not have purchased these cards as that is how they operate!

If a card features software to change it's factory presets and LED or RGB lighting, then a thorough review will test this to see how it works for the consumer as oftentimes product software is buggy!

Just because this was how something has always been done, does not make it correct. Many of these reviewers were, and are continuing to take shortcuts in reviewing these type of cards by not exploring all the features.
Posted on Reply
#153
moproblems99
UbersonicI will admit, before I knew I was getting substandard performance from my card I didn't care, but that didn't mean I still shouldn't care after finding out about MSI's scam. I was straight on the TPU BIOS database and downloading the review card BIOS to unlock my cards true performance (without the need to install bloatware).
So you don't use Afterburner, Trixx, etc, and you are worried about 30mhz?
Posted on Reply
#154
Frick
Fishfaced Nincompoop
The performance increase is neglible. Why not make it stock? I still don't think I shold have to bother installing software beyond drivers to get the same basic performance as the reviewers. And again, in reality it has no impact at all, so why have the options at all?
Posted on Reply
#155
EarthDog
FrickThe performance increase is neglible. Why not make it stock? I still don't think I shold have to bother installing software beyond drivers to get the same basic performance as the reviewers. And again, in reality it has no impact at all, so why have the options at all?
The difference between silence and oc mode is much larger. Just gives noobs the ability to one touch overclock with the 'intimidation' of msi ab.
Posted on Reply
#156
64K
FrickThe performance increase is neglible. Why not make it stock? I still don't think I shold have to bother installing software beyond drivers to get the same basic performance as the reviewers. And again, in reality it has no impact at all, so why have the options at all?
Common marketing tactic. It makes customers feel like they are getting something extra.
Posted on Reply
#157
Ungari
64KCommon marketing tactic. It makes customers feel like they are getting something extra.
I'd like to see this opinion as part of the reviewers conclusions, but because many simply ignore the software settings and go straight to manual OCs, they overlook the typical consumer experience.
Posted on Reply
#158
EarthDog
UngariI'd like to see this opinion as part of the reviewers conclusions, but because many simply ignore the software settings and go straight to manual OCs, they overlook the typical consumer experience.
:rolleyes:

Most don't even overclock bub.

We've also already mentioned and showed the difference is less than 1% in this case (and likely with most pascal based gpus).

Can't please everyone... but we cover the vast majority with stock and overclocked results.
Posted on Reply
#159
Ungari
EarthDog:rolleyes:

Most don't even overclock bub.

We've also already mentioned and showed the difference is less than 1% in this case (and likely with most pascal based gpus).

Can't please everyone... but we cover the vast majority with stock and overclocked results.
Please don't take my comment as directed at you personally, what I said goes for the majority of reviews that I have seen on cards that have multiple factory presets.
As a consumer, I look for commentary on these touted features which are supposed to justify the premium pricing for these custom boards.
If the presets available are not really all that useful(such as the middle Gaming preset), or as in the case of having to now use 3rd party software BIOS flashes to activate them with it's inherent risk, this information is critical to determine whether to purchase such a card.
Posted on Reply
#160
EarthDog
I didn't take it personally. No worries! Just trying to share a different perspective.

If you look at it, there are only two modes. Default is 'gaming' mode on these cards (gaming line in all!). That leaves OC mode (in the case of the Gaming X 8G card, 24 MHz) which translates into almost nothing real world (more on Maxwell though) and Silence mode. Again, you do not need to BIOS flash to get the same performance, just install the app and hit the button. You can have the app startup with windows and apply it I believe, just like MSI AB.

Determining if it is worth it for a custom board means to overclock manually and push it like most reviewers do. Going into "OC Mode" would work for 99.9% of FE(reference) cards so that kind of testing really isn't testing anything within the context of the custom boards (be it cooler, power delivery area, etc). You essentially test if the application works. That is all you really get out of it. It isn't stressing the board at all to jump a few MHz without a voltage increase and test the cooler, power delivery area, etc. Its like taking your new Ferrari out on the town instead of to the track where it can be properly tested.
Posted on Reply
#161
Ungari
EarthDogAgain, you do not need to BIOS flash to get the same performance, just install the app and hit the button. You can have the app startup with windows and apply it I believe, just like MSI AB.
Ah see, then there was misinformation on this thread concerning how this was achieved. Some were saying that it had to be flashed.
This is where reviewers could be most helpful in dispelling the bad information and setting the record straight.
Posted on Reply
#162
EarthDog
Not sure who said that, but they were wrong/you were mistaking. I have corrected your thoughts one that once or twice already. :)
Posted on Reply
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