1. Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Shoddy Asus RMA

Discussion in 'Motherboards & Memory' started by Arrakis+9, Oct 26, 2012.

  1. brandonwh64

    brandonwh64 Addicted to Bacon and StarCrunches!!!

    Joined:
    Sep 6, 2009
    Messages:
    18,589 (10.09/day)
    Thanks Received:
    6,092
    Location:
    Chatsworth, GA
    If the board was beyond repair in a cost sense matter then they would more than likely replace it with stock. My M3A78-CM was repaired but others I have sent back were replaced.
     
    Crunching for Team TPU
  2. cdawall where the hell are my stars

    Joined:
    Jul 23, 2006
    Messages:
    20,684 (6.93/day)
    Thanks Received:
    2,984
    Location:
    some AF base
    That's good to know. So if I kill a board I need to KILL the board.
     
  3. INSTG8R

    INSTG8R

    Joined:
    Nov 26, 2004
    Messages:
    2,838 (0.79/day)
    Thanks Received:
    432
    Location:
    Lost in Norway
    I have my first P67 Sabertooth sitting in the box that I "should" have RMA'd months ago(BIOS went flakey and would no longer let me overclock, the "multi" section just "disappeared") I managed to get lucky and catch a "Demo" Sabertooth so I just replaced it.

    Reading this stuff is why it's still just sitting in the box :shadedshu Interested to see how this pans out tho because I really should RMA it...
     
  4. cdawall where the hell are my stars

    Joined:
    Jul 23, 2006
    Messages:
    20,684 (6.93/day)
    Thanks Received:
    2,984
    Location:
    some AF base
    Reflash the bios and see if the problem goes away.
     
  5. INSTG8R

    INSTG8R

    Joined:
    Nov 26, 2004
    Messages:
    2,838 (0.79/day)
    Thanks Received:
    432
    Location:
    Lost in Norway
    Been back and forth with multiple BIOS's. Someone having similar issues with another ASUS board had found a post over on [H] I believe where you flashed it with a blank BIOS to "clean" it then reflash. I just can't be arsed to tear down my water loop/rig to put the old one back in and do it. :eek:

    But then I just thought about it. I could actually pull the BIOS chip and flip it into the current board to A: confirm it is the BIOS and not the board and B: Flash it, switch it back.

    Sounds considerably less painful than dealing with ASUS RMA...
     
  6. Arrakis+9

    Arrakis+9

    Joined:
    Aug 10, 2007
    Messages:
    1,484 (0.57/day)
    Thanks Received:
    536
    So the email address i was given was FAKE i cannot believe how much they lie to you to get you off the phone with them. seriously its like they don't even care
     
  7. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

    Joined:
    Apr 20, 2007
    Messages:
    13,720 (5.06/day)
    Thanks Received:
    2,284
    take them to a small claims court already!!!


    If they want to play games, lets see how the like playing with the LAW!!
     
  8. Jstn7477

    Jstn7477

    Joined:
    Aug 30, 2009
    Messages:
    3,840 (2.08/day)
    Thanks Received:
    1,534
    Location:
    Sarasota, Florida, USA
    I bought a refurbished ASUS M5A99X EVO from Geeks.com about 6 months ago, received it and one PCIe slot was dead and the other died the next day. Since I heard unpleasant stories about ASUS RMA, and since the refurbished board was screwed up right out of the box, I think I made the right decision to mail it back for a refund a day after I received it.

    Didn't even bother RMAing my ASUS Crosshair III Formula when it had a 3 year warranty and quit working after 2.5 years either. Surprisingly, the 3 ASUS motherboards from 2006 that I have (A8N-E, A8N32SLI Deluxe and P5WDH Deluxe) that I bought from 3 different members on TPU all still work fine to this day. The only modern ASUS board I have is the M3A78-CM Brandonwh64 sold me and that works fine, but I really don't want to play these RMA games with the newer boards unfortunately.
     
    Crunching for Team TPU More than 25k PPD
  9. Batou1986

    Batou1986

    Joined:
    Oct 2, 2005
    Messages:
    2,455 (0.75/day)
    Thanks Received:
    344
    Location:
    Baltimore MD
    Asus boycot I smell ? sign me up, been monitoring this thread and at this point its complete bs.

    I would definitely file a complaint with the BBB especially with the fake email.
     
  10. dude12564 New Member

    Joined:
    Dec 18, 2011
    Messages:
    472 (0.47/day)
    Thanks Received:
    216
    Location:
    Toronto, Ontario, Canada
    ASUS lied to me -.-

    RMA'd my GPU due to crashes
    comes back with massive coil whine.
    :banghead:
     
  11. Arrakis+9

    Arrakis+9

    Joined:
    Aug 10, 2007
    Messages:
    1,484 (0.57/day)
    Thanks Received:
    536
    So i looked up my RMA # again today and this is what i got

    They removed my RMA from their system ? still no board back ? if it wasn't past hours i'd be calling them again right now
     
  12. dude12564 New Member

    Joined:
    Dec 18, 2011
    Messages:
    472 (0.47/day)
    Thanks Received:
    216
    Location:
    Toronto, Ontario, Canada
    At this point, I agree with everyone else who said to call the BBB, as this is quite outrageous.
     
  13. Kantastic

    Kantastic

    Joined:
    May 12, 2009
    Messages:
    5,156 (2.63/day)
    Thanks Received:
    993
    I scored a Maximus IV Gene-Z for $50 locally and RMA'ed it. Came back with a board that's driving my rig right now.

    MSI on the other hand sent me back an MSI R5770 Hawk that was dusty, scratched, and had rusted heatfins.
     
  14. dude12564 New Member

    Joined:
    Dec 18, 2011
    Messages:
    472 (0.47/day)
    Thanks Received:
    216
    Location:
    Toronto, Ontario, Canada
    Well, I guess all the companies are the same...
     
  15. mtrai New Member

    Joined:
    Nov 14, 2012
    Messages:
    12 (0.02/day)
    Thanks Received:
    2
    Asus rma hell

    I am not gonna go into my lengthy ASUS Motherboard RMA Hell...however I was able to get every thing fix by calling Fremont CA, the ASUS HQ in the US. Below I will list the contact info for Freemont, CA. It took me a long long time searching for this info.

    briefly had to return Asus M5A99FX Pro R2.0 3 different times for the same broke audio issue. On the 2nd return HQ sent me a brand new retail box one which in 2 days the audio went out once again.

    I got very frustrated talking with Jefferson, IN who your are talking to.

    After calling Freemont, pressing 0 not an option in the prompts and spoke with someone she transferred me someone in returns in Freemont, who is now cross shipping the Sabertooth R.2 as a replacement will be here Friday.

    My ordeal started in August when I built a new system for myself.

    http://onyoursi.de/wiki/personal-computers/asus/

    ASUS
    http://www.asus.com/
    800 Corporate Way
    Fremont, CA 94539
    (510) 739-3777
    1-888-678-3688
    Fax: (510) 797-2102

    Twitter

    @ASUS

    Primary contact

    Godwin Yan
    Senior Director of Operations
    godwin_yan@asus.com
    (510) 739-3777, extension: 4519

    Secondary contact

    Jonney Shih
    Chairman
    jonney_shih@asus.com.tw
    (510) 739-3777

    Chief executive(*)

    Jerry Shen
    CEO
    Jerry_Shen@asus.com.tw
    (510) 739-3777

    Hope this helps you resolve your problems.
     
    Arrakis+9 says thanks.
  16. Arrakis+9

    Arrakis+9

    Joined:
    Aug 10, 2007
    Messages:
    1,484 (0.57/day)
    Thanks Received:
    536
    Well i called up again today and spoke with "HAL" he told me on the phone that the reason my rma cannot be found is because it is on hold and they are waiting for further information from me in regards to the rma. when i told him i had gotten no email or notification what so ever about this. he went on to tell me that the board was received damaged by the RMA department :rolleyes: and that i needed to provide pictures of how i received the board.

    So he sent me his personal email and asked me to send them to him which i gladly obliged. he also told me that the person that originally set up my RMA would be in, in a half hour and that he would be speaking to him when he got the chance about it. i then asked him if i should call back in an hour then to see where this all pans out and he told me that he would probably be calling me back personally about it (fingers crossed) if not, that's ok i got a name and an email address this time to track down this actually helpful rep.
     
    Darkleoco says thanks.
  17. Darkleoco

    Darkleoco

    Joined:
    Sep 18, 2011
    Messages:
    1,598 (1.45/day)
    Thanks Received:
    247
    Location:
    Cullowhee, North Carolina
    Hopefuly this pans out for you, I shudder to think of having to RMA my p67 sabertooth after reading this thread the past few weeks.
     
  18. TheMailMan78

    TheMailMan78 Big Member

    Joined:
    Jun 3, 2007
    Messages:
    21,014 (7.87/day)
    Thanks Received:
    7,568
    I think you'll be in good shape now.
     
  19. mtrai New Member

    Joined:
    Nov 14, 2012
    Messages:
    12 (0.02/day)
    Thanks Received:
    2
    Oh I forgot to add when you call Freemont and you get to the person that can help you...ask if they are in Freemont, sometimes you will get transferred to Jefferson, IN. Which sounds like you did.

    As far as being on hold...it would show that in the RMA status page...something like awaiting customer info. Been there done that in my whole process.

    It sounds like you were sent to Jeffereson, IN. I say this because of what you put in your last post. If you were speaking to someone in Freemont they would not know that the person who took your RMA would be in in about 30 mins.

    Don't wait for them to call you back...call them back. Call the 510 number hit 0, when the resepotionist answeres tell her you need to speak to someone about a motherboard and not someone in Jefferson as they have been horrible, given you wrong info, etc. When she transferred you, ask the person is he in Freemont, and then proceed. If not hang up and call back.

    The guy I worked with in Freemont, had my RMA number on his desk and all I had to do was give him my name or he would just simply recognize my voice. They do not take many service calls there.
     
    Last edited: Nov 14, 2012
    Arrakis+9 says thanks.
  20. Arrakis+9

    Arrakis+9

    Joined:
    Aug 10, 2007
    Messages:
    1,484 (0.57/day)
    Thanks Received:
    536
    got an email reply not exactly what i wanted to hear but at least i got something back

    I have to be at work soon and don't have time to call them back today but i have the next 4 days off from work so im going to try and make stuff happen
     
  21. NeoCrisis

    NeoCrisis

    Joined:
    Sep 6, 2007
    Messages:
    384 (0.15/day)
    Thanks Received:
    41
    Location:
    Los Angeles, CA
    Good luck to you. I have hear so many horror stories with ASUS Customer Support that your whole ordeal doesn't surprise me. Which also has kept me away from buying any more ASUS products.
    I now stay with EVGA, Gigabyte, and MSI which are all local to Southern Cali. and pretty simple to speak with a live person
     
  22. cdawall where the hell are my stars

    Joined:
    Jul 23, 2006
    Messages:
    20,684 (6.93/day)
    Thanks Received:
    2,984
    Location:
    some AF base
    Don't know what everyone's issue is just setup the DOA open box CHVF I got off the egg for a cross ship through Asus. I did have to call twice since they were busy the first time.
     
  23. Arrakis+9

    Arrakis+9

    Joined:
    Aug 10, 2007
    Messages:
    1,484 (0.57/day)
    Thanks Received:
    536
    the issue is that asus has dropped the ball on me several times now - try reading the thread
     
  24. cdawall where the hell are my stars

    Joined:
    Jul 23, 2006
    Messages:
    20,684 (6.93/day)
    Thanks Received:
    2,984
    Location:
    some AF base
    Have posted in it several times now.
     
  25. Arrakis+9

    Arrakis+9

    Joined:
    Aug 10, 2007
    Messages:
    1,484 (0.57/day)
    Thanks Received:
    536
    Just an update, got a tracking number from ASUS today when i went to check the RMA status

    this looks very promising:
    Board should be here on black Friday, i'll get some unboxing pictures done up and cross my fingers that its in good condition and works :)
     
    Aquinus, dude12564 and adulaamin say thanks.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guest)

Share This Page