Well, I have never once had to pay for shipping to return anything. YOu just use your words and ask nicely to have a pre-paid shipping label and 90% of the time they will honor it. I know that Cadaveca's turn around for when he had a broken monitor from shipment was pretty quick. I think about a week. I usually would get refurbished depending on the part. Motherboard and GPUs are ussually always refurbs while memory and hard drives/SSs are brand new.