Monday, March 27th 2017

Razer's Servers Fail for Second Time this Month, Forcing Profiles to Defaults

Razer's cloud storage servers failed for the second time this month, forcing user peripherals to use default settings across the globe. Worse yet, it came during the weekend, a time when many come home from a hard work-week to hope to have a gaming session. The worst part of all this? Apparently, the profiles are not only stored on the cloud, but also on your local machine, however, you must use a XML editing hack to get the software in offline mode to make it actually use the local profile on your machine. Otherwise, the software prefers to just go to defaults and give the end user an arguably irritable situation.
Razer has had their software like this for years, and as of now there have been no announcement of plans to change how it works. This is of course, one of the biggest pitfalls of "cloud" convenience; It's only convenient when the servers are online. When they fail, the lack of access to whatever you were trying to store can be one of the most irritating first-world problems imaginable. Of course, for something simple like a mouse profile, it doesn't have to be this way. It can and even is stored offline. Why it isn't used when the software fails to connect to Razer's servers can only be described as baffling.

EDIT: A smart TPU-Reader pointed out that Razer does allow you to create "Tournament Mode" drivers, effectively creating an offline installer with your driver and profile bundled together. This is as unadvertised as it can possibly be, in this humble editor and Razer user's opinion.
Sources: Reddit Hardware, Reddit Razer
Add your own comment

34 Comments on Razer's Servers Fail for Second Time this Month, Forcing Profiles to Defaults

#2
R-T-B
Ferrum MasterI am the only one using tournament mode?
As a Razer user (I'm sorry, Deathadders just work for me, and I buy them used on ebay to get around the overpriciness), you have piqued my curiosity. Do explain.

EDIT: Wow. They need to make this way more obvious. I'm editing this in:

Posted on Reply
#3
Joss
The fault lies with users that keep buying their products, they sanction this type of practices.
There's only one reasonable place to store settings and that's the mouse itself. You don't need to be a LAN party goer to need it, you just dual boot Windows/Linux.
Posted on Reply
#4
eidairaman1
The Exiled Airman
Phoning home, nope!
Posted on Reply
#5
Ferrum Master
R-T-BAs a Razer user (I'm sorry, Deathadders just work for me, and I buy them used on ebay to get around the overpriciness), you have piqued my curiosity. Do explain.
Well I am already in my bed... but well.

You can make an offline driver package for your settings. Look into the settings...

And a frog liking an adder? Well these modern couples lol.
Posted on Reply
#6
R-T-B
eidairaman1Phoning home, nope!
I agree completely but unfortunately I've yet to find another mouse that agrees with me so well. It's shameful, but I sacrifice my morals for a good palm fit.
Ferrum MasterWell I am already in my bed... but well.

You can make an offline driver package for your settings. Look into the settings...

And a frog liking an adder? Well these modern couples lol.
You now enjoy story credit. Good bedtime finish to the day, my man.
And a frog liking an adder? Well these modern couples lol.
I have no issues with this. Society is just so taboo about these things.
Posted on Reply
#7
eidairaman1
The Exiled Airman
R-T-BI agree completely but unfortunately I've yet to find another mouse that agrees with me so well. It's shameful, but I sacrifice my morals for a good palm fit.
Id use a 510 or a G500S if it was any good. I have a Kone XTD, feels right, pretty durable
Posted on Reply
#8
R-T-B
eidairaman1Id use a 510 or a G500S if it was any good. I have a Kone XTD, feels right, pretty durable
When this Razer dies (and they all do) I'll post a suggestion thread. It probably won't be long, but I can't throw out a working mouse for some reason.
Posted on Reply
#9
eidairaman1
The Exiled Airman
R-T-BWhen this Razer dies (and they all do) I'll post a suggestion thread. It probably won't be long, but I can't throw out a working mouse for some reason.
Buddy I feel the same way.
Posted on Reply
#10
Ferrum Master
eidairaman1Buddy I feel the same way.
I have a voice in my head...

Snake... snaaaaakeeee :D
Posted on Reply
#11
GreiverBlade
JossThere's only one reasonable place to store settings and that's the mouse itself
500% agree .... Roccat store profile in the mouse and keyboard (not that hard .... and cloud profile are uncalled for that kind of thing ...) i can swap rig and still use my Nyth or my Ryos without having to reprogram all macros each time.

Razer is just becoming worse and worse ... to me their last good product i owned (and i did own a lot from them... i guess i was masochistic) was the Boomslang, Copperhead and Diamondback (i gave my Diamondback magma to my mother and it's still working ... tho she doesn't use it anymore :) ) and a mouse bungee that i still use (if they did fail at that ... i would laugh really hard ... tho it was overpriced because of the branding, got it with a discount nonetheless ) it's like saying : "their only good product were the 1st they got out, after that: nix"

people need to wake up ... many other brand do better product and also cheaper in price (but not in quality) and even "cheap" brands like Trust/Speedlink/random chinese manufacturer (Warwolf/renault ... yep Renault ... a friend ordered a mech TKL keyboard form that brand, not bad i have to say )

same usage same duration, Ryos TKL alive and kicking (not even 1 dead led) Lycosa dead ... and even tho it's a laptop key membrane type ... it did cost almost the same as the roccat ...
mouse ... same story ... mousepad, well they were a little bit better at that (tho which brand would fail at a mousepad ... errr well my Destructor, self destroyed by itself: cracking glide surface ) but a Vespula cost more than a Roccat Alumic ...

edit: oh that's funny ... that news made me check on my Razer Electra headset ... i noticed the membranes were cracked and started to rip off, no wonder the sound was weird ... lucky me i still have my Roccat Kave XTD (stereo) aside
Posted on Reply
#12
dorsetknob
"YOUR RMA REQUEST IS CON-REFUSED"
When you Mouse needs an ""online Connection to work properly""

God words have just failed me..........
please fill in your own words below
Posted on Reply
#13
Bull Dog
This is why I quit buying Razer products when they came out with that "Software requires online connection" to use garbage.

Thankfully other companies have come out with IR sensor mice since then as well.
Posted on Reply
#14
TheGuruStud
JossThe fault lies with users that keep buying their products, they sanction this type of practices.
There's only one reasonable place to store settings and that's the mouse itself. You don't need to be a LAN party goer to need it, you just dual boot Windows/Linux.
But how will they ever put an 8KB flash chip in the mouse?!?! Think of the penny cost!
Posted on Reply
#15
EarthDog
LOL, wait........ so, profiles are stored on the cloud for these? WTH?!!!! I can see that as a backup, but put memory on the mouse like most others do!!!
Posted on Reply
#16
FreedomEclipse
~Technological Technocrat~
Im not saying the Logitech G900 is a badass mouse, But the Logitech G900 is a badass mouse

(Logitech please pm me so i can send you my account details for payment)
Posted on Reply
#17
TheGuruStud
EarthDogLOL, wait........ so, profiles are stored on the cloud for these? WTH?!!!! I can see that as a backup, but put memory on the mouse like most others do!!!
And why isn't the local copy the first location it looks for? Even worse is that it still doesn't default to local when the servers are down (for the 2nd time and no one thought to fix it). This is such a monumental screw-up that multiple people need fired. There's also no way that running a server is cheaper than putting it on the mouse, too.
Posted on Reply
#18
eidairaman1
The Exiled Airman
TheGuruStudBut how will they ever put an 8KB flash chip in the mouse?!?! Think of the penny cost!
Engineers, smh.
Ferrum MasterI have a voice in my head...


Snake... snaaaaakeeee
Hiding in the box
Posted on Reply
#20
GreiverBlade
TheGuruStudBut how will they ever put an 8KB flash chip in the mouse?!?! Think of the penny cost!


right?

after all my Nyth has 512kb onboard memory for profile and my Ryos TKL Pro 2mb and both did cost less than Razer's equivalent :D
Posted on Reply
#21
FreedomEclipse
~Technological Technocrat~
GreiverBlade

right?

after all my Nyth has 512kb onboard memory for profile and my Ryos TKL Pro 2mb and both did cost less than Razer's equivalent :D
your level of dyslexia scaresme
Posted on Reply
#22
GreiverBlade
FreedomEclipseyour level of dyslexia scaresme
oh ... drat

well ... i am dyslexic ...
Posted on Reply
#23
FreedomEclipse
~Technological Technocrat~
GreiverBladeoh ... drat

well ... i am dyslexic ...
Sorry m8, it was supposed to be more of a tongue-in-cheek joke in response to the image
Posted on Reply
#24
DeathtoGnomes
that cloud based driver garbage is what keeps me from buying a razor, having to read the fine print about offline usage is another strike against it.
Posted on Reply
#25
newtekie1
Semi-Retired Folder
I avoid buying games with always on DRM. So I'm not sure why Razor thinks my hardware needs it too...
Posted on Reply
Add your own comment
Jun 25th, 2022 15:57 EDT change timezone

New Forum Posts

Popular Reviews

Controversial News Posts