Monday, March 5th 2018

EVGA Removes Guest RMA Option - Register Your Card for RMA

EVGA in a potentially controversial move, removed the "Guest RMA" option from its aftersales support. The option allowed consumers to return their DOA or broken graphics cards back to EVGA for replacements, without having to register their products with EVGA (thereby giving their data to the company). Consumers now have to register their products, which entails creating an EVGA membership (volunteering information such as your name, address, telephone number, and e-mail address). Only after creating an account, and registering your product, will you be able to file a standard RMA request with EVGA, a graphics card vendor which otherwise built a reputation of having the best product warranty, RMA, and upgrade policies in the industry.
Source: Overclock.net Forums
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20 Comments on EVGA Removes Guest RMA Option - Register Your Card for RMA

#1
the54thvoid
This isn't a bad thing. I had to register in UK for EVGA RMA. It seems quite normal to register an account for a return.
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#2
HimymCZe
who cares? EU law oblige for 2 years warranty and its not like the product will survive longer or the company give you more.
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#3
Cruise51
likely trying to harvest customer data and reduce returns from miners
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#4
Chaitanya
Cruise51, post: 3808006, member: 100418"
likely trying to harvest customer data and reduce returns from miners
No one is harvesting your data, its a very common thing to register detailed info to be eligible for RMA across various industries and has been like that for years before data harvesting was a concern. Camera industry used registration to provide users with extra benifits like extended warranty beyond standard time for unregistered devices. Sure it will certainly help EVGA weed out miners from genuine gamers.
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#5
Indra18
Soo people will have chance pressure on miners - used gf cards ... like exemple : "but your gf cards dont have guaranti or is limited" or "i must after pay cost of sending to somewhere guaranti service "
i like it from Evga. miners must by pressed/bashed/beated on all fronts )))
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#6
AlienIsGOD
Indra18, post: 3808022, member: 176707"
Soo people will have chance pressure on miners - used gf cards ... like exemple : "but your gf cards dont have guaranti or is limited" or "i must after pay cost of sending to somewhere guaranti service "
i like it from Evga. miners must by pressed/bashed/beated on all fronts )))
While you may not like mining, there is no reason to slam ppl that do mine. A little forum etiquette goes a long way.....
Posted on Reply
#7
the54thvoid
AlienIsGOD, post: 3808025, member: 57450"
While you may not like mining, there is no reason to slam ppl that do mine. A little forum etiquette goes a long way.....
Yes. Especially the hobby miners you find on TPU. Industrial scale mining, run by companies is the problem.
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#8
AlienIsGOD
i myself do not mine, i would rather my resources go to WCG :D But i cant fault other users for mining as it everyones choice to do what they would like with their hardware :)
Posted on Reply
#9
evernessince
HimymCZe, post: 3808005, member: 168756"
who cares? EU law oblige for 2 years warranty and its not like the product will survive longer or the company give you more.
That's great for people in the EU but if you say live in America the government doesn't give 2 shits about consumer protection.
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#10
rtwjunkie
PC Gaming Enthusiast
HimymCZe, post: 3808005, member: 168756"
who cares? EU law oblige for 2 years warranty and its not like the product will survive longer or the company give you more.
What are you talking about? Almost any GPU by any manufacturer will continue to operate for 4-5 years.

If you are talking ability to play newer games, don’t buy into their snow job that you must always have the latest and greatest. Buy a higher end card from previous gen when new ones come out and you will be just fine.
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#11
renz496
rtwjunkie, post: 3808070, member: 56774"
What are you talking about? Almost any GPU by any manufacturer will continue to operate for 4-5 years.

If you are talking ability to play newer games, don’t buy into their snow job that you must always have the latest and greatest. Buy a higher end card from previous gen when new ones come out and you will be just fine.
This. My 970 still pretty much max out every games that i have. With GPU pricing going really crazy right now i might end up holding it for another year at the very least. My concerned right now is more on replacing my aging 2500K....
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#12
Ferrum Master
Cruise51, post: 3808006, member: 100418"
likely trying to harvest customer data and reduce returns from miners
Reading this I also wondered. EVGA has no rights to keep EU citizen data on US servers, someone could make a monstrous mess for them if they haven't thought of it. They kinda force it, a bored lawyer could make a fortune.
Posted on Reply
#13
rtwjunkie
PC Gaming Enthusiast
Ferrum Master, post: 3808082, member: 90058"
Reading this I also wondered. EVGA has no rights to keep EU citizen data on US servers, someone could make a monstrous mess for them if they haven't thought of it.
I wonder, is this maybe why the two divisions of EVGA?
Posted on Reply
#14
Ferrum Master
rtwjunkie, post: 3808084, member: 56774"
I wonder, is this maybe why the two divisions of EVGA?
You really don't know where the site servers are, the GDPR implementation is still in motion, but the seriousness around it is monstrous, even for me during my daily work...
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#15
iO
Wat? Where is the problem? You would have to give them your address for shipping either way...?
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#16
windwhirl
Not unexpected, if the return rate has risen because of miners, then EVGA will try to avoid losing too much profit with this. And to be honest, desktop discrete GPUs were not made to work 24/7 at full capability. They're not server grade hardware. So, in EVGA's mind, if you're mining all day, and your card breaks, it's likely because it has reached the end of its lifetime, not because the hardware was faulty. So it shouldn't go through RMA, go and buy a new card.
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#17
LogitechFan
AlienIsGOD, post: 3808025, member: 57450"
While you may not like mining, there is no reason to slam ppl that do mine. A little forum etiquette goes a long way.....
And any shill, or any anti-environment, greed-driven, miming apologists and other scammers (because they are the same) should be bashed even harder...
Posted on Reply
#18
AlienIsGOD
LogitechFan, post: 3808187, member: 153743"
And any shill, or any anti-environment, greed-driven, miming apologists and other scammers (because they are the same) should be bashed even harder...
Lolwut?
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#19
ensabrenoir
(thereby giving their data to the company). Consumers now have to register their products, which entails creating an EVGA membership (volunteering information such as your name, address, telephone number, and e-mail address).

.....maybe im missing something.....even with that guest thing, didn't you also have to supply this information? Other wise how would EVGA return a replacement card to you?

John Doe
XXXX Hidden lane
Noneofyourbusiness, OneofthefiftyStatesofU.S.A
Classifdied
(###)###-####
anonymousperson@gmail.com
Posted on Reply
#20
francisw19
So does this take away warranty support for second-hand buyers then?
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