• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

[SOLVED] Install my printer just fine in Ubuntu but can't get it to print

HTC

Joined
Apr 1, 2008
Messages
4,604 (0.78/day)
Location
Portugal
System Name HTC's System
Processor Ryzen 5 2600X
Motherboard Asrock Taichi X370
Cooling NH-C14, with the AM4 mounting kit
Memory G.Skill Kit 16GB DDR4 F4 - 3200 C16D - 16 GTZB
Video Card(s) Sapphire Nitro+ Radeon RX 480 OC 4 GB
Storage 1 Samsung NVMe 960 EVO 250 GB + 1 3.5" Seagate IronWolf Pro 6TB 7200RPM 256MB SATA III
Display(s) LG 27UD58
Case Fractal Design Define R6 USB-C
Audio Device(s) Onboard
Power Supply Corsair TX 850M 80+ Gold
Mouse Razer Deathadder Elite
Software Ubuntu 19.04 LTS
Here's what the terminal reports:

Screenshot from 2020-05-13 19-51-48.png

The 1st time after doing what you asked with the terminal when i tried to print the document, it got held for several minutes and the restarted printing again on it's own but got held again: took quite a while but it eventually finished the page but, upon examination, it printed the start of the document each time after the hold up. If i knew how to use the scanner under Ubuntu, i'd post the document (simple scan doesn't work: that was the 1st thing i tried).
I've since attempted to print it again but i'm having the same results :(
 

Aquinus

Resident Wat-man
Joined
Jan 28, 2012
Messages
13,147 (2.94/day)
Location
Concord, NH, USA
System Name Apollo
Processor Intel Core i9 9880H
Motherboard Some proprietary Apple thing.
Memory 64GB DDR4-2667
Video Card(s) AMD Radeon Pro 5600M, 8GB HBM2
Storage 1TB Apple NVMe, 4TB External
Display(s) Laptop @ 3072x1920 + 2x LG 5k Ultrafine TB3 displays
Case MacBook Pro (16", 2019)
Audio Device(s) AirPods Pro, Sennheiser HD 380s w/ FIIO Alpen 2, or Logitech 2.1 Speakers
Power Supply 96w Power Adapter
Mouse Logitech MX Master 3
Keyboard Logitech G915, GL Clicky
Software MacOS 12.1
Got held, same as before :(

View attachment 155073

Anything "fun" in that pic?

EDIT

I entered the command in the terminal BEFORE starting to print.
Yeah actually, do you see that line that says "usblp0: removed" and the line right before says that device is a USB Bidirectional printer. I guess it's possible that the USB connection is getting interrupted while the device is operating. Does the printer have a wireless printing mode? If it does, I suggest trying it out. I've had far fewer issues with wireless printing than running over USB. It sounds like the USB connection is unstable.
 

HTC

Joined
Apr 1, 2008
Messages
4,604 (0.78/day)
Location
Portugal
System Name HTC's System
Processor Ryzen 5 2600X
Motherboard Asrock Taichi X370
Cooling NH-C14, with the AM4 mounting kit
Memory G.Skill Kit 16GB DDR4 F4 - 3200 C16D - 16 GTZB
Video Card(s) Sapphire Nitro+ Radeon RX 480 OC 4 GB
Storage 1 Samsung NVMe 960 EVO 250 GB + 1 3.5" Seagate IronWolf Pro 6TB 7200RPM 256MB SATA III
Display(s) LG 27UD58
Case Fractal Design Define R6 USB-C
Audio Device(s) Onboard
Power Supply Corsair TX 850M 80+ Gold
Mouse Razer Deathadder Elite
Software Ubuntu 19.04 LTS
Yeah actually, do you see that line that says "usblp0: removed" and the line right before says that device is a USB Bidirectional printer. I guess it's possible that the USB connection is getting interrupted while the device is operating. Does the printer have a wireless printing mode? If it does, I suggest trying it out. I've had far fewer issues with wireless printing than running over USB.
It does yes, but i dunno how to install it that way.
 

Aquinus

Resident Wat-man
Joined
Jan 28, 2012
Messages
13,147 (2.94/day)
Location
Concord, NH, USA
System Name Apollo
Processor Intel Core i9 9880H
Motherboard Some proprietary Apple thing.
Memory 64GB DDR4-2667
Video Card(s) AMD Radeon Pro 5600M, 8GB HBM2
Storage 1TB Apple NVMe, 4TB External
Display(s) Laptop @ 3072x1920 + 2x LG 5k Ultrafine TB3 displays
Case MacBook Pro (16", 2019)
Audio Device(s) AirPods Pro, Sennheiser HD 380s w/ FIIO Alpen 2, or Logitech 2.1 Speakers
Power Supply 96w Power Adapter
Mouse Logitech MX Master 3
Keyboard Logitech G915, GL Clicky
Software MacOS 12.1
It does yes, but i dunno how to install it that way.
With printers that don't have a UI, there is typically a process for connecting it to the WiFi. Hopefully it doesn't require an initially wired connection (it wouldn't be the first time I've seen that.) WPS is the easiest and fastest way to do it if you have a router and printer that support it. I tend to do this with my own devices.
 

HTC

Joined
Apr 1, 2008
Messages
4,604 (0.78/day)
Location
Portugal
System Name HTC's System
Processor Ryzen 5 2600X
Motherboard Asrock Taichi X370
Cooling NH-C14, with the AM4 mounting kit
Memory G.Skill Kit 16GB DDR4 F4 - 3200 C16D - 16 GTZB
Video Card(s) Sapphire Nitro+ Radeon RX 480 OC 4 GB
Storage 1 Samsung NVMe 960 EVO 250 GB + 1 3.5" Seagate IronWolf Pro 6TB 7200RPM 256MB SATA III
Display(s) LG 27UD58
Case Fractal Design Define R6 USB-C
Audio Device(s) Onboard
Power Supply Corsair TX 850M 80+ Gold
Mouse Razer Deathadder Elite
Software Ubuntu 19.04 LTS
With printers that don't have a UI, there is typically a process for connecting it to the WiFi. Hopefully it doesn't require an initially wired connection (it wouldn't be the first time I've seen that.) WPS is the easiest and fastest way to do it if you have a router and printer that support it. I tend to do this with my own devices.
New problem:

Screenshot from 2020-05-13 20-26-56.png


My sister's PC used MY WI-FI just fine ... but i can't use it ... no idea why :(

No Wi-fi entry under "network".
 

Aquinus

Resident Wat-man
Joined
Jan 28, 2012
Messages
13,147 (2.94/day)
Location
Concord, NH, USA
System Name Apollo
Processor Intel Core i9 9880H
Motherboard Some proprietary Apple thing.
Memory 64GB DDR4-2667
Video Card(s) AMD Radeon Pro 5600M, 8GB HBM2
Storage 1TB Apple NVMe, 4TB External
Display(s) Laptop @ 3072x1920 + 2x LG 5k Ultrafine TB3 displays
Case MacBook Pro (16", 2019)
Audio Device(s) AirPods Pro, Sennheiser HD 380s w/ FIIO Alpen 2, or Logitech 2.1 Speakers
Power Supply 96w Power Adapter
Mouse Logitech MX Master 3
Keyboard Logitech G915, GL Clicky
Software MacOS 12.1
New problem:

View attachment 155078

My sister's PC used MY WI-FI just fine ... but i can't use it ... no idea why :(

No Wi-fi entry under "network".
If you're using a wired connection on the computer, you don't need to set up WiFi there, you need to set it up on the printer. You don't need to use WiFi to do wireless printing, you just need the printer to be connected to the network, much like you attach a NAS to the network to gain access to things like Samba or NFS shares.

There may be a driver for the Intel WiFi adapter on the board in your specs that you need to install, but that's unrelated IMHO.
 

HTC

Joined
Apr 1, 2008
Messages
4,604 (0.78/day)
Location
Portugal
System Name HTC's System
Processor Ryzen 5 2600X
Motherboard Asrock Taichi X370
Cooling NH-C14, with the AM4 mounting kit
Memory G.Skill Kit 16GB DDR4 F4 - 3200 C16D - 16 GTZB
Video Card(s) Sapphire Nitro+ Radeon RX 480 OC 4 GB
Storage 1 Samsung NVMe 960 EVO 250 GB + 1 3.5" Seagate IronWolf Pro 6TB 7200RPM 256MB SATA III
Display(s) LG 27UD58
Case Fractal Design Define R6 USB-C
Audio Device(s) Onboard
Power Supply Corsair TX 850M 80+ Gold
Mouse Razer Deathadder Elite
Software Ubuntu 19.04 LTS
If you're using a wired connection on the computer, you don't need to set up WiFi there, you need to set it up on the printer. You don't need to use WiFi to do wireless printing, you just need the printer to be connected to the network, much like you attach a NAS to the network to gain access to things like Samba or NFS shares.

There may be a driver for the Intel WiFi adapter on the board in your specs that you need to install, but that's unrelated IMHO.
My connection is wired, yes.

I think i figured out why i don't have wi-fi on my PC despite my board supporting it: due to having wired connection, i never bothered to install the antennas that came with the board ... :slap:

Unfortunately, dunno how to do that :(
 

Aquinus

Resident Wat-man
Joined
Jan 28, 2012
Messages
13,147 (2.94/day)
Location
Concord, NH, USA
System Name Apollo
Processor Intel Core i9 9880H
Motherboard Some proprietary Apple thing.
Memory 64GB DDR4-2667
Video Card(s) AMD Radeon Pro 5600M, 8GB HBM2
Storage 1TB Apple NVMe, 4TB External
Display(s) Laptop @ 3072x1920 + 2x LG 5k Ultrafine TB3 displays
Case MacBook Pro (16", 2019)
Audio Device(s) AirPods Pro, Sennheiser HD 380s w/ FIIO Alpen 2, or Logitech 2.1 Speakers
Power Supply 96w Power Adapter
Mouse Logitech MX Master 3
Keyboard Logitech G915, GL Clicky
Software MacOS 12.1
My connection is wired, yes.

I think i figured out why i don't have wi-fi on my PC despite my board supporting it: due to having wired connection, i never bothered to install the antennas that came with the board ... :slap:

Unfortunately, dunno how to do that :(
I'd find the documentation that came with the printer to help you setup the WiFi on the printer. You don't need to fiddle with the WiFi on the tower. As I said, only the printer needs to connect to WiFi if the tower is already on the network.

I don't want to digress, but if the WiFi device not showing up (which you shouldn't worry about since it doesn't appear that you need it,) there is a probably an additional driver you need to install for that. It'd probably show up in "Additional Drivers" in the "Software & Updates" control panel. I thought Intel WiFi was supported OOTB, but apparently not.
 

HTC

Joined
Apr 1, 2008
Messages
4,604 (0.78/day)
Location
Portugal
System Name HTC's System
Processor Ryzen 5 2600X
Motherboard Asrock Taichi X370
Cooling NH-C14, with the AM4 mounting kit
Memory G.Skill Kit 16GB DDR4 F4 - 3200 C16D - 16 GTZB
Video Card(s) Sapphire Nitro+ Radeon RX 480 OC 4 GB
Storage 1 Samsung NVMe 960 EVO 250 GB + 1 3.5" Seagate IronWolf Pro 6TB 7200RPM 256MB SATA III
Display(s) LG 27UD58
Case Fractal Design Define R6 USB-C
Audio Device(s) Onboard
Power Supply Corsair TX 850M 80+ Gold
Mouse Razer Deathadder Elite
Software Ubuntu 19.04 LTS
Figured out what the problem was: it was the USB cable ...

As soon as i tried another cable, the printer printed normally, but i couldn't report this earlier because ... i lost my NET since early Sunday ...

The problem is now solved.
 

jimbo69

New Member
Joined
Feb 15, 2021
Messages
1 (0.00/day)
I'm on Lubuntu 20.04 with an HP 3632 DeskJet printer, I had the same problems as those below.

Similarly, I went around the virtual world trying to find a fix, today I:

1. uninstalled hplip - previously installed from the HP web site.
2. reinstalled hplip from the Ubuntu repository
3. uninstalled cups
4. reinstalled cups

All good!, my printer and scanner now work as expected.
 
Joined
May 6, 2019
Messages
65 (0.04/day)
Location
Alps (Bozen,Italia)
System Name Generic
Processor Ryzen5-3200G
Motherboard A300
Cooling Noctua
Memory 16GB DDR4-2400
Video Card(s) APU
Storage NVME PM981
Display(s) Eizo, HP, NEC
Software Mac, Windows 7+Ubuntu22.04
Had also problem with Ubuntu 20.04 and Ecotank Printer 4750 -

the Ubuntu 20.04 System would "autoinstall" drivers , but not function.

my solutoin:

1. sudo apt purge ippusbxd (stops the system from auto"magicaly" selfinstall printer drivers)
2. go to https://epson.com/Support/wa00821 (Linux support for Epson Products) and download the packages for ET-4750
2b. > install those packages, let "sudo apt -f install " autoinstall missing packages
3 after reboot, the printer would be visible correctly as "USB Printer" and under "Network" in the Additional Print Settings and would actually print after being added as USB Printer.
 
  • Love
Reactions: HTC
Top