If eVGA literally instructs this, then the poor guy is 100% not at fault.
I agree, the user is not at fault for the damage but he is 100% at fault for apparently NOT having a sound, robust backup plan in place that included
multiple backup copies (preferably with at least one maintained off-site) of
any and "all" data he did not want to lose.
It's been said before, but there needs to be a standard for modular power supplies.
100% agree. There is, of course, the ATX Form Factor industry standards for
the component end of the cables - but not the PSU end. I get why companies like using proprietary parts - it typically forces us consumers to spend more money by buying only from that company, thus helping them to corner the market and increase their profit margins.
But PSU cables don't fit that scenario, IMO simply because the component ends (and voltages) must comply with industry standards. It seems to me, it would be cheaper for the manufacturers too, if they standardized the PSU end. The logistics alone for inventorying the PSU connectors and the cable sets would be vastly easier, thus cheaper.
This is baffling because it's obviously done on purpose, otherwise you'd just use the default layout, just can't understand why.
We don't have all the information. Maybe they used a different OEM supplier. Or the OEM changed their base platform. Again, this is only because, as Shrek noted, there is no industry standard for the PSU end of these cables. The component ends are standardized - they have to be or else we could not use these supplies on different brand motherboards, SSDs, graphics cards, etc.
BTW - most PSU brands use OEM suppliers. There is nothing wrong with that. Just the fact Seasonic are their own OEM supplier does NOT make Seasonic supplies superior in any way. We must remember it is likely EVERY component (resistor, capacitor, coil, transformer, IC, diode, connector, wire, etc.) inside even Seasonic PSUs were probably made by a different company.
Are you really sure about this? I have not followed the case, so I do not know.
I strongly doubt that any company would send out power supply without cables that are needed for safely running the power supply.
Well, folks should at least follow the thread.
![Frown :( :(](https://tpucdn.com/forums/data/assets/smilies/frown-v1.gif)
The Toms article clearly said (my
bold underline added),
EVGA forgot to send...updated power supply cables to account for the changes.
Had the thread been followed, one would seen those type doubts for this incident were unfounded.
It is common practice for RMA replacements to come WITHOUT cables - and this is not just for power supplies. I have seen it for monitors, motherboards, cable TV boxes, and more. HOWEVER, when the cables have changed through revisions, and the replacement is a different revision, then sure, cables should come with the replacement. And it appears EVGA was aware of the change.
That said, claiming they "forgot" is a lame excuse.
![Frown :( :(](https://tpucdn.com/forums/data/assets/smilies/frown-v1.gif)
There's a reason commercial airline pilots do not "forget" to lower the landing gear; they have
checklists! And these checklists (and the gear status) are double-checked by a second person.
(1) There should have been a checklist.
(2) The person fulfilling the RMA replacement order should have followed the checklist.
(3) the person packing and shipping the replacement should have double-checked the checklist and the supply to make sure everything on the checklist (to include the cables) were in the box before shipping.
Point is, nobody should need to "remember" to toss in cables too.
This suggests a much bigger systemic problem within EVGA from management down through training to the low-level, minimum wage grunt shipping out the replacements.
I have been a long time fan of EVGA
products. I still am. But me doing business with a company is NOT based solely on their products. The company's policies and customer service (including after-the-sale service) plays a major role in my decision process too. And in the last year or so, EVGA, IMO, has really failed in that area.
That said, no company is perfect.