4870x2 Resolution out of Range Error

kompulsive · Feb 6, 2009

I just built this system and I am using a 24" BenQ E24000HD monitor. My desktop resolution is 1920x1080 at 60Hz and it is working fine. I have the latest drivers installed for both my 4870X2 graphics card and monitor. In some games, when I try to select 1920x1080 resolution, my monitor goes completely blank and an "Out of Range" message is displayed by my monitor. In many cases I am forced to hard reset my machine, but sometimes I can CTRL+ALT+DEL out of it. This happens in BioShock, S.T.A.L.K.E.R. Clear Sky and World in Conflict so far. This is so frustrating. I've called BenQ and they told me that my monitor driver is installed just fine and that it has to be an issue with the graphics card, which I believe. ATI told me to contact the game manufacturer because my graphics drivers are all installed fine. To make sure that it wasn't just the games, I installed the Unigine benchmarking program and I experienced the same crashes when using DX10. I feel like a sucker and an idiot. I absolutely cannot figure out what the problem is. I'm going insane here.

I'm about to take a baseball bat and destroy my entire rig, strip down naked, light myself on fire, and run down the street screaming.

RevengE · Feb 6, 2009

LOL well that will solve nothing. What version of CCC are you running? To me it seems like your monitor is at fault. Does your monitor have firmware you can update?

J-Man · Feb 6, 2009

xRevengEx said:
LOL well that will solve nothing. What version of CCC are you running? To me it seems like your monitor is at fault, also try reinstalling the drivers for you monitor.

Drivers for monitors :laugh:

WTF?

RevengE · Feb 6, 2009

Mine has firmware I update that's what I meant. Sorry.

kompulsive · Feb 6, 2009

My monitor just has a driver and I have the latest one installed.

RevengE · Feb 6, 2009

Okay well what's the latest version of CCC your running? Maybe your 4870x2 does not like your monitor for some reason.

kompulsive · Feb 6, 2009

Here is a screenshot of CCC if this does anything...

RevengE · Feb 6, 2009

Did you try putting your refresh rate at 60hz?

kompulsive · Feb 6, 2009

My refresh rate is at 60Hz.

RevengE · Feb 6, 2009

That's odd I'm trying to think, I have never had a problem like this. Well you could try reinstalling the drivers for your 4870x2, is it HDMI?, if that does not work there must be some setting that is off or a problem with the connection/videocard or even the monitor really it's hard to say.

kompulsive · Feb 6, 2009

My XBox 360 works just fine with the same monitor. I have uninstalled and reinstalled the drivers before. I still have the problem.

JrRacinFan · Feb 6, 2009

J-Man said:
Drivers for monitors WTF?

xRevengEx said:
Mine has firmware I update that's what I meant. Sorry.

Actually, their is such thing as monitor drivers and yes it is possible it could have been the culprit.

@Kompulsive

Do you have your card overclocked while attempting to run that resolution? Entertain me: Underclock your memory on the card and post back results.

RevengE · Feb 6, 2009

JrRacinFan said:
Actually, their is such thing as monitor drivers and yes it is possible it could have been the culprit.

@Kompulsive

Do you have your card overclocked while attempting to run that resolution? Entertain me: Underclock your memory on the card and post back results.

Thank you! I didn't know why that was so funny :confused:

kompulsive · Feb 6, 2009

JrRacinFan said:
Actually, their is such thing as monitor drivers and yes it is possible it could have been the culprit.

@Kompulsive

Do you have your card overclocked while attempting to run that resolution? Entertain me: Underclock your memory on the card and post back results.

I don't know how to overclock or underclock my card yet. I haven't gotten that far, as I have been plagued by this issue.

JrRacinFan · Feb 6, 2009

xRevengEx said:
Thank you! I didn't know why that was so funny

Your welcome. I hate correcting other members. but it had to be said .. no offense

@everyone

Does AMD GPU Clock utility work for 4870x2's?

RevengE · Feb 6, 2009

Good point JR didn't think of it being overclocked, because not to many are.

RevengE · Feb 6, 2009

well if it's not overclocked than I'm stumped? Have you changed any settings in CCC?

kompulsive · Feb 6, 2009

No, all my settings are default.

RevengE · Feb 6, 2009

Do you have the lastest patches for all your games? What about windows updates? Also what brand 4870x2 is this?

kompulsive · Feb 6, 2009

Yes, I have all the patches. This is a Sapphire card.

RevengE · Feb 6, 2009

That's what I have a sapphire 4870x2 hmmmmm LOL. Has it always done this or did it just start?

JrRacinFan · Feb 6, 2009

Revenge

Have you ever overclocked yours? What utility did/do you use if so?

EDIT: I am thinking of something that could possibly isolate the problem. Does it do this with lower resolutions also kompulsive?

kompulsive · Feb 6, 2009

xRevengEx said:
That's what I have a sapphire 4870x2 hmmmmm LOL. Has it always done this or did it just start?

It has done this ever since I bought the card. I wish to god I could RMA it. I'm going to see if I can. I will never buy another ATI product again.

JrRacinFan · Feb 6, 2009

kompulsive said:
It has done this ever since I bought the card. I wish to god I could RMA it. I'm going to see if I can. I will never buy another ATI product again.

I know this may sound like i am a jerk but it does happen and that would be your best bet at this point.

What model power supply is installed? Can I get a link....

RevengE · Feb 6, 2009

JrRacinFan said:
Revenge

Have you ever overclocked yours? What utility did/do you use if so?

EDIT: I am thinking of something that could possibly isolate the problem. Does it do this with lower resolutions also kompulsive?

No sir only have had it for a day LOL I never bother overclocking video cards.

System Name	The Blue Lagoon
Processor	Intel Core i7 920 Nehalem 2.66GHz @ 3.8GHz
Motherboard	ASUS P6T Deluxe LGA 1366 Intel X58
Cooling	Thermalright Ultra 120 eXtreme
Memory	OCZ Gold 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800)
Video Card(s)	SAPPHIRE 100251SR Radeon HD 4870 X2 2GB
Storage	Samsung Spinpoint F1 1TB 7200RPM 32MB Cache SATA 3.0Gb/s
Display(s)	BenQ E2400HD
Case	Antec Twelve Hundred
Audio Device(s)	Onboard
Power Supply	Xclio Greatpower 850w
Software	Windows Vista Ultimate 64-bit SP1

System Name	JIM LAHEY
Processor	CORE I9 9900K
Motherboard	ASROCK Z390 TAICHI
Cooling	COUGAR HELOR 360 AIO
Memory	32GB TRIDENT Z RGB DDR4-3200
Video Card(s)	EVGA 3080Ti FTW3 ULTRA
Storage	SAMSUNG EVO 1TB
Display(s)	ASUS ROG STRIX 4K UG27UQR
Case	THERMALTAKE VIEW 37
Audio Device(s)	STEELSERIES ARCTIS 7 WIRELESS
Power Supply	EVGA SUPERNOVA G+ 1000
Mouse	STEELSERIES RIVAL 600
Keyboard	STEELSERIES APEX 7 TKL
Software	WINDOWS 10 ENTERPRISE
Benchmark Scores	WUT

System Name	Watercooled beast
Processor	Intel Core 2 Quad Q9550 @ 4.02GHz
Motherboard	ASUS Rampage Formula X48
Cooling	Swiftech Apogee GTZ, Black Ice GTX Xtreme 480, EK 250 Rev 2, EK 4870 X2, MCP655, 1/2" Tygon Tubing
Memory	4GB DDR2 OCZ @ 1066MHz 2.1V
Video Card(s)	HIS ATI Radeon HD 4870 X2 800 on core, 1000 on memory (overclocked in CCC)
Storage	500GB Maxtor Diamondmax 22 SATA II 32MB Cache
Display(s)	Samsung 24" SM245B
Case	SilverStone TJ07 black/windowed version
Audio Device(s)	Creative X-Fi Xtreme Gamer Fatal1ty + Logitech Z-5500
Power Supply	Thermaltake Toughpower 1200W Modular
Software	Windows Vista Ultimate 64-bit Retail

System Name	JIM LAHEY
Processor	CORE I9 9900K
Motherboard	ASROCK Z390 TAICHI
Cooling	COUGAR HELOR 360 AIO
Memory	32GB TRIDENT Z RGB DDR4-3200
Video Card(s)	EVGA 3080Ti FTW3 ULTRA
Storage	SAMSUNG EVO 1TB
Display(s)	ASUS ROG STRIX 4K UG27UQR
Case	THERMALTAKE VIEW 37
Audio Device(s)	STEELSERIES ARCTIS 7 WIRELESS
Power Supply	EVGA SUPERNOVA G+ 1000
Mouse	STEELSERIES RIVAL 600
Keyboard	STEELSERIES APEX 7 TKL
Software	WINDOWS 10 ENTERPRISE
Benchmark Scores	WUT

System Name	The Blue Lagoon
Processor	Intel Core i7 920 Nehalem 2.66GHz @ 3.8GHz
Motherboard	ASUS P6T Deluxe LGA 1366 Intel X58
Cooling	Thermalright Ultra 120 eXtreme
Memory	OCZ Gold 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800)
Video Card(s)	SAPPHIRE 100251SR Radeon HD 4870 X2 2GB
Storage	Samsung Spinpoint F1 1TB 7200RPM 32MB Cache SATA 3.0Gb/s
Display(s)	BenQ E2400HD
Case	Antec Twelve Hundred
Audio Device(s)	Onboard
Power Supply	Xclio Greatpower 850w
Software	Windows Vista Ultimate 64-bit SP1

4870x2 Resolution out of Range Error

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System Name	Snow White
Processor	Ryzen 7900x3d
Motherboard	AsRock B650E Steel Legend
Cooling	Custom Water 1x420
Memory	32GB T-Force Deltas
Video Card(s)	PowerColor 7900 XTX Liquid Devil
Storage	20+ TB
Display(s)	Sammy 49" 5k Ultrawide
Case	Tt CTE 600 Snow Edition
Audio Device(s)	Onboard
Power Supply	EVGA 1200W P2
Mouse	Corsair M65 RGB Elite White
Keyboard	Corsair K65 Mini
Software	Windows 10
Benchmark Scores	Avermedia Live HD2