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cpu stuck at 0.79 ghz

W

waelalansiri

New Member
Joined
Jun 9, 2018
Messages
10 (0.00/day)
System Specs
System Name toshiba satellite l50-b
Processor intel i5 4210U 1.7ghz (2.7ghz turbo)
Memory 6gb
Video Card(s) amd radion r7 m260 2gb
my cpu is stuck at 0.79
Untitled.png

any fix ?
 
I would uninstall Throttle Stop, then see where you are with CPUz. And remember, it is common for processors to throttle back when they are idle. Also to help use understand what we are dealing with, please fill out your System Specs.
 
it's the same
123.png
 
You might be on battery mode or low power mode.
 
with CPU-Z and Realtemp running, fire up a CPU benchmark and see if the clock speeds rise, or if hte CPU is thermal throttling
 
Heat/dust maybe a problem, give us screen shots of your bios please
 
waelalansiri said:
1.7ghz in normal 2.7ghz in turbo mode
Click to expand...

Okay under that option I want you to select 1.7 gigahertz. Save the setting and restart the machine bear in mind if the machine is just sitting idle it will sit at a lower clock speed now if you put a load on it and should go up to 1.7 gigahertz or start varying.
 
eidairaman1 said:
Okay under that option I want you to select 1.7 gigahertz. Save the setting and restart the machine bear in mind if the machine is just sitting idle it will sit at a lower clock speed now if you put a load on it and should go up to 1.7 gigahertz or start varying.
Click to expand...

all i can chose from from is
1- dynamic mode
2- always low
 
nothing new the speed is still the same 0.79ghz
 
waelalansiri said:
nothing new the speed is still the same 0.79ghz
Click to expand...

Does windows show that?

You are at a point where you may need to get a fresh version of Windows installed.

Also another thing to think about as well is when you plug in your AC adapter does indicator light come on the show that's charging or that's plugged into AC on the laptop itself and also the little battery plug-in indicator in the taskbar in the lower right-hand corner does that show up? Because that this right either you got bad windows or your motherboard is defective or cpu even
 
Stop using the Toshiba utility. Use the Windows Power Option in the control Panel. Set it to High performance and report back with the results. If the same , uninstall the Toshiba Utility and test again after confirming that Windows Power Options is still in High Performance. Report results back.
 
DRDNA said:
Stop using the Toshiba utility. Use the Windows Power Option in the control Panel. Set it to High performance and report back with the results. If the same , uninstall the Toshiba Utility and test again after confirming that Windows Power Options is still in High Performance. Report results back.
Click to expand...

As a as a matter of fact reset the Toshiba utility to defaults and turn it off and task scheduler or disable it by using Services. MSC or Ms config
 
eidairaman1 said:
Does windows show that?

You are at a point where you may need to get a fresh version of Windows installed.

Also another thing to think about as well is when you plug in your AC adapter does indicator light come on the show that's charging or that's plugged into AC on the laptop itself and also the little battery plug-in indicator in the taskbar in the lower right-hand corner does that show up? Because that this right either you got bad windows or your motherboard is defective or cpu even
Click to expand...

i already installed a new version of windows and tried windows 7 and 8 but still didn't fix it

also my battery is unplugged

and the indicator light show me that the ac adapter is plugged in
 
waelalansiri said:
i already installed a new version of windows and tried windows 7 and 8 but still didn't fix it
Click to expand...
Did you also install the Chipset driver from Toshiba after installing Windows?
 
waelalansiri said:
i already installed a new version of windows and tried windows 7 and 8 but still didn't fix it

also my battery is unplugged

and the indicator light show me that the ac adapter is plugged in
Click to expand...

Okay
DRDNA said:
Did you also install the Chipset driver from Toshiba after installing Windows?
Click to expand...

DNA and myself are providing another solution

That is one piece of the puzzle right there but he also needs to disable that utility if it is installed.

That could be a processor patch too from the Toshiba website if none this changes what's going on with this system, I'd say either it's a motherboard or processor.

Also are you using the AC adapter that was provided by Toshiba? And is it the one that is specifically rated for that laptop?
 
Well I would get rid of the utility and Throttlestop too for now and stick with defaults and using Windows Power options....the speed his CPU is running is is the Safety C state that is associated with temperature which may not necessarily be the CPU as it could be the mobo VRM's that are triggering it. .
 
Run Prime95 or other CPU stress test. That is guaranteed to lift it above idle clocks if it's working properly. You can also check that the benchmark result is within reasonable limits for that CPU. That means that even if the monitoring utility showed a low frequency, you can be sure that the CPU did increase its frequency.

You can also try setting Windows power management to performance mode, too.
 
You need to get a program from cpuid called hardware monitor and have it open and post is Idle temperatures and then whatever's load temperatures are see if there's an anomaly there it's possible that the thermal interface material is garbage or his ambient temperatures in the place are horrendous
 
the
eidairaman1 said:
Okay


DNA and myself are providing another solution

That is one piece of the puzzle right there but he also needs to disable that utility if it is installed.

That could be a processor patch too from the Toshiba website if none this changes what's going on with this system, I'd say either it's a motherboard or processor.

Also are you using the AC adapter that was provided by Toshiba? And is it the one that is specifically rated for that laptop?
Click to expand...
adapter is the one provided by toshiba

also that utility is the bios of my laptop

and i didn't install any chipset from toshiba website i just upgrade him from device manager

my bios is updated i tried to reinstall it but it says this version is already installed
 
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