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EVGA Caught Sending Golden Samples of the SuperNova B3 to JonnyGuru

Discussion in 'News' started by prickly, Oct 11, 2017.

  1. prickly New Member

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    An Overclock.net member, "shilka", posted late last month over the failure of power protection in EVGA's SuperNova B3 power supplies, specifically the 450 and 850 W models. This adds to the concerns first raised by Tom's Hardware, one of whose review units created fireworks. Normally, for a product that has been on the market for some time, as the B3 series has, one could chalk up such incidents to a faulty batch. But it appears that might not be the case, considering JonnyGuru also reviewed EVGA's B3 and did not encounter any fire hazards.

    It has subsequently emerged that the sample provided by EVGA to JonnyGuru was manufactured by Super Flower, whose Leadex platform is well known for its performance and high quality. Aris of Tom's Hardware (and TechPowerUp), however, bought their review sample from a retail outlet. The manufacturing of the latter had been outsourced to RSY, with (in this case) a resulting decline in build quality. It remains unclear whether Super Flower outsourced its production, or if EVGA is using multiple suppliers or switched manufacturers all together. Regardless, lesser quality PSUs would appear to be in stores in comparison to what was reviewed at JonnyGuru, arguably the most influential review site for PSUs.

    [​IMG]

    After several days of silence, EVGA made a boilerplate statement (to Legitreviews):

    "EVGA stands behind its full line of products, and the 5-Year Warranty on each B3 power supply demonstrates the confidence EVGA has in the quality and safety of each product shipped. If anyone has questions or concerns, please contact EVGA Customer Service and we are more than happy to assist. In the rare instance that a replacement unit is necessary, EVGA will support with a free Advanced RMA on all EVGA SuperNOVA B3 Power Supplies.
    In addition, the EVGA SuperNOVA B3 review samples, as well as the production, were all built at the exact same qualified facility."

    Does not exactly clear things up, does it? EVGA has a responsibility to ensure that its products remains consistent in features and performance across different production lines. The company has an excellent reputation for customer service, but offering to assist customers in those "rare instances" when "a replacement unit is necessary" is somewhat problematic. Not only is there no mention of coverage for hardware damaged by a malfunctioning PSU, but the SuperNova B3 line has been on the market for approximately six months now, so there are potentially a lot of units out there that might constitute a danger. On the other hand, these could be isolated cases as one would expect other reports of trouble to have emerged in the past six months.

    Update (October 11, 2017): EVGA did respond to our email and provided the same statement seen above. In addition, they also mentioned they have not had a report of the PSUs going faulty under normal operating conditions, assured us that it would not, and they would stand by their warranty terms to where if it happens and affects other hardware (our query), they would review all the hardware as part of the RMA process.

    Source: Legitreviews
     
    Last edited by a moderator: Oct 12, 2017
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  2. EarthDog

    EarthDog

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    Ill say the same thing in that thread.... follow up. Do news...not regurgitation. :)
     
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  3. Ferrum Master

    Ferrum Master

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    But them dem bait clicks...

    On the other hand... it really is bad...

    Altough someone here with a goat in the avatar managed to burn an unburnable too... everything is tainted these days.
     
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  4. ZoneDymo

    ZoneDymo

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    dear oh dear, well thats why people like Angry Joe do it well, he as well just buys the games in the store, does a review and then returns or keeps it.

    No corporate shenanigan bs involved, no buying/demanding positive reviews like we remember with Gamespot and Jeff gerstmann
     
  5. metalfiber

    metalfiber

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    I was wondering why the same PSU's blew up when reviewed by Tom's Hardware and they passed with flying colors with Jonnyguru.
     
  6. thebluebumblebee

    thebluebumblebee

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    That's a far cry from what the title says.
     
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  7. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    EVGA got caught with their pants down of course. They've been given the opportunity to tell their side of the story but they wont own up to it.

    I wonder if the same thing happens with the GPUs as well. For some of us, this will no doubt bring their entire production into question.
     
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  8. EarthDog

    EarthDog

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    how would it happen with gpus???
     
  9. mad1394

    mad1394

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    This is why I only buy Seasonic and Superflower. I know they make their own psu's at least.
     
    Last edited by a moderator: Oct 12, 2017
  10. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    Shitty components
     
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  11. LAN_deRf_HA

    LAN_deRf_HA

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    The GPU version of this is sudden memory vendor changes. It's happened a lot where reviewers got good clocking memory and the consumers got shit. GTX 780 comes to mind, would have been happy to see some articles about that at the time as it was a dramatic difference. There were some complaints about it with the 1070 but now a days I've noticed parity between Samsung and Micron. Honestly I think Samsung is slacking I've been getting better results on Micron latetly. Hynix is always shit though.
     
  12. natr0n

    natr0n

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  13. eidairaman1

    eidairaman1 The Exiled Airman

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    This is why imho evga is overrated and wouldn't trust anything from them.
     
    10 Year Member at TPU
  14. RejZoR

    RejZoR

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    This is why I don't buy into "cheap and excellent performing" bullcrap. Its either one or another. And I don't trust EVGA already from graphic cards...
     
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  15. Gmr_Chick

    Gmr_Chick

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    ^ This. When it comes right down to it, I'd rather skimp on my CPU/GPU than do so with my PSU. It's the one critical component I would invest the most money in, because if it fails, BOOM -- there goes the entire system.

    Concerning EVGA and their cards, wasn't there a big issue/concern involving their GTX 900 series cards? Something about the lack of contact from the heat pipes or something? I vaguely remember it... But yeah, I know a lot of people like and use their products, but they really need to quit making 10 different models of the same damn card :kookoo:
     
  16. MrGenius

    MrGenius

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    Hynix is always shit? Are you serious? I think you mean Elpida. Hynix is THE SHIT! Every bit as good as Samsung or Micron. Better in my book(and many other's).
     
  17. Chaitanya

    Chaitanya

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    Cherry picking components for reviewers seems like a industry wide problem. Every single manufacturer seems to do it, that's why reviews done with retail units(purchased by users) paint a clearer picture. Sadly when it comes to PSU not many have expertise or time to do testing like JonnyGuru and that's where this behaviour stings customers.
     
  18. crazyeyesreaper

    crazyeyesreaper Chief Broken Rig

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    Well I can say my units are not cherry picked and are generally retail samples. Ive had multiple failures missing parts, rattling pumps etc. So if my review samples were cherry picked then they must hate me and picked accordingly. That said. PSUs, Memory, GPUs (OC tested) would be the most likely culprits for cherry picking these days.
     
  19. LAN_deRf_HA

    LAN_deRf_HA

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    No, I mean Hynix. New round of GTX 1060s with Hynix are lucky to get 300 Mhz on the mem. About half the speed bump of Samsung or Micron
     
    Last edited: Oct 12, 2017
  20. eidairaman1

    eidairaman1 The Exiled Airman

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    How are we goin from psus to gpus?

    Lets get back on track.

    I think this topic has run its course.

    /thread
     
    10 Year Member at TPU
  21. FordGT90Concept

    FordGT90Concept "I go fast!1!11!1!"

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    First MSI with overclocked review BIOS, now EVGA with completely different power supply internals. Suddenly, review samples look like a bad idea... :shadedshu:
     
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  22. 9700 Pro

    9700 Pro

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    Ah, totally forgot those MSI cards.
     
  23. HZCH New Member

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    I hate corps and small businesses alike with shady practices. Gonna dig deeper into this story but it's pretty sad - and deceitful - from EVGA to send golden samples and hide such practices (allegedly), especially since they built their reputation caring about consumers and assumed their late screw-ups (gtx1080 bad cooler design for example)...
     
  24. Chaitanya

    Chaitanya

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    Then there is kingston(sending review samples with different nand chips to retail unit), Intel(cherry picking high overclocking CPUs), asus(With multicore enhancement enabled) and others who keep sending cherry picked review samples. Like I said it's an industry wide plague.
     
  25. jabbadap

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    Uhm, not sure if there's anything new here in psu industry. By Tom's they seems to be both(450W B3 and 850W B3) made by Superflower. Lower wattage one uses shitty components and higher ones higher quality components, which is quite common practice(albeit bad practice). Or is there somewhere evidence that 450W have all Japanese caps or 850W with some chinese crappy caps out there?

    Reminds me a bit about XfX core series: when lower specced 450W and 550W ones where new revision were filled with some crappy third tier Chinese caps, while higher specced retain using all Japanese...

    Edit: oh that 850W B3 died for them too while testing. Well then stay a way from those bronze evgas. I doubt that would have happened with bronze SeaSonic platforms. Heck one of my crappy seasonic based XfX 450 core edition with Sus'cons is still operating just fine after five years of service(Yeah I know I should retire it, or re-cap secondary)...
     
    Last edited: Oct 12, 2017

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