RMA request
Jun 11, 10:27 PM
PURCHASE LOCATION:
shop@steelseries.com
RECEIPT URL:
COMMENT:
HI, it's been some time i got a XIA mouse from you guys and was replaced a few months later due to double clicking, you sent me a Sensei which failed after the warranty with the same issue.
Now having a closer look at this mouse the plastic that pushes against the switch is indented which suggests the plastic is to soft. The mouse was used a lot but was never miss treated.
Anyways i like to know if there is any way i could get the top part of the case\shell ?.
At this time i have stopped buying your mice as a 1-2 year warranty is just not long enough ( not when this problem common ) even more so when some ones paying $100 for a mouse to fail 6 months in and be replaced with another to just to do the same thing after the warranty.
Knowing that the warranty is over although the mouse has been failing about 6-8 months of having it, i just wanted to know if i could get the failing part.
Comments
SteelSeries Support
This ticket has been approved for an RMA!
Your RMA ticket is #269535, which is the same as your request #. You should have also now received the full RMA instructions in a separate email. If you did not, it most likely went to spam/junk mail so please check those folders as well.
If you do not have the email, please respond and we'll re-post the instructions.
We will not be able to ship out your replacement until you select a valid shipping address from your account. Please follow the steps below to successfully add your address and select it for this ticket.
1) Please proceed to the following link to add your address to your account. If you have already added your address, you may skip this step.This information is absolutely critical to your RMA shipment. If the information is incorrect and your item ships to the wrong address, we will be unable to re-ship, so please ensure this information is 100% accurate.
2) Please proceed to the following link to select the address you have on file. You will be selecting the address you want the product shipped to. This only applies to this ticket. Any additional RMA tickets you have open or on file with already selected addresses will not impact this ticket. You will confirm the address by pressing the big orange SAVE button. Pressing the button will direct you back to this ticket and update it on your behalf.Our goal is to get you your new product as fast as possible once we receive your defective unit.
To ensure the fastest turnaround time possible, we strongly recommend that after you ship, and know the package has been received on our end, that you respond to the ticket and notify us just in case.
Unfortunately there are plenty of things out of our control that can go wrong either on the shipping or receiving end of things which can severely delay your RMA being processed, and we cannot actively track your shipment due to the sheer volume of packages that we deal with. This means that if there is a shipping or receiving delay (even if we did receive the package and our warehouse does not notify us), we won't be able to process your RMA unless you let us know to look into it, by responding to the ticket.
Thank you for your patience, cooperation, and most importantly your support of SteelSeries!
Regards,
SteelSeries Support
June 15, 2015, 3:59 PM
- The mouse will be shipped in the next few days, Thank You.
June 16, 2015, 2:46 PM
SteelSeries
- Hey
We have not yet heard back from our warehouse that your product has arrived at their location. Sometimes it takes an extra day or so for the warehouse to report back that the package was received. This is almost always due to a large volume of received shipments coming into the warehouse.
Best Regards,
SteelSeries Support
June 18, 2015, 7:55 PM
SteelSeries
- Hello
We have confirmed that your product has arrived at our warehouse!
Our next step is to verify the defect and examine the contents of the package. We will contact you again shortly to let you know that your replacement product or originally non-defective item has been added to our outgoing shipping list . This process usually takes between 1-3 days, but may take longer depending on volume.
In the meantime, we highly suggest you double check that your address is added to your account and that the information is absolutely correct. If you have already done so, thank you! Canadian Residents: Please fill your PROVINCE in for the STATE field or your RMA will not be processed.
If you haven't already done so, please verify and select your shipping address here:
Once we verify the contents of the package, we will ship that same day. If there is an error in the address information you have provided it will cause delays to your service time and you will be notified.
We do NOT ship back to the address given on the package that was sent in. We ONLY ship to the address registered to YOUR account.
We appreciate your patience and understanding!
Regards,
SteelSeries Support
June 21, 2015, 3:31 PM
IT-Admin
SteelSeries Support
- Hello Jonn,
We have confirmed that your replacement product has been added to our latest invoice! This means that our warehouse has all the necessary information available to get your new product out for shipment. Once the product is shipped we will contact you again with a tracking number.
We appreciate your patience.
Regards,
IT-Admin
SteelSeries Support
June 21, 2015, 6:06 PM
- Ok thank You, i guess they are very busy over there. Is it the same mouse your sending this time ?.
Thanks for backing the product.
June 25, 2015, 9:36 AM
- Do you know how long this will take ?.
June 30, 2015, 1:38 PM
SteelSeries
- Hey
We just wanted to touch base with you and let you know we haven't forgotten about you! We know we haven't replied with anything useful in a few days, our apologies for that, but that doesn't mean we aren't still monitoring your case. We are working as hard as we can to solve this ticket for you!
Thanks so much for your patience and understanding!
Best Regards,
SteelSeries Support
July 13, 2015, 9:20 AM
July 15, 2015, 7:47 PM