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[SOLVED] Thermal Grizzly Kryonaut PSA (nasty scratching)

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FreedomEclipse

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EarthDog said:
That is a hefty amount considering. Hopefully we don't see more moving forward... (I'll take bets we don't... I love to gamble).
Click to expand...

Basically a cost of a new D-15S . Either way that CPU is gonna need lapping as well as the old CPU cooler.
 
FreedomEclipse

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EarthDog said:
MEH. I wouldn't even bother. The amount of time and effort for the yields isnt worth it to me. :)
Click to expand...


Its just to get rid of the scratching and pitting mind you. Specially if the D15s is pitted.
Lap it, sell it. Profit
 
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FreedomEclipse said:
Its just to get rid of the scratching and pitting mind you. Specially if the D15s is pitted.
Lap it, sell it. Profit
Click to expand...
EarthDog said:
MEH. I wouldn't even bother. The amount of time and effort for the yields isnt worth it to me. :)
Click to expand...

If this guy found Kryo to be 2C worse, he needs to work on his application and mounting before he laps. It really won't make a difference outside of looks.. but to each their own. :)
 
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No compensation for the scratched to hell heat spreader on i7-8700K? You can barely make out the S-Spec batch number now.
 
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biffzinker said:
No compensation for the scratched to hell heat spreader on i7-8700K? You can barely make out the S-Spec batch number now.
Click to expand...
You can buy a new copper IHS and D15S cooler from 150EU. Let's not exaggerate, mistakes happen, TG took full responsibility and solved it in just a day, which I am 100% OK with, in fact it exceeds my expectations.
The cooling performance is hardly affected, and the 8700K doesn't have warranty either, since I delidded it. PC is functional and cooling is just fine (with NTH1 paste). If we find a way to make sure that a batch of Kryonaut is not "scratchy", I'll buy another tube myself, since I want to see how the good batches perform (this scratchy batch performs a bit worse than NTH1 which I assume is not supposed to be the case).
 
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At least you got a new cooler. Had that been any other company I highly doubt you would have seen the same outcome. Nice.
 
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freeagent said:
At least you got a new cooler. Had that been any other company I highly doubt you would have seen the same outcome. Nice.
Click to expand...
Had very positive RMA experiences with Logitech and Steelseries as well. Logitech insisted to send me a new mouse for an old MX1100 that would slightly fail at times to connect with the wireless receiver, I just hoped for some firmware/driver fix, but their support pushed really hard to send a new mouse for some reason. When it arrived, it was not a MX1100 (which I assume was no longer produced), but a brand new Performance MX.
As for Steelseries, their famed Rival 600 mouse has a propensity for losing its rubber sides which can be pretty much just be glued back on. SS sent me a new Rival 600 though, because they did not have the detachable sides in store yet.
But yeah, in general it's quite jarring to have to deal with RMA, and many corporations "fix" the product and send it back to you. I remember some Thermaltake mouse that they had to remove the feet from to open it up and fix whatever was broken, and they reglued the feet back like shit, and it still broke again just 2 weeks later. After I got angry they sent a new one though.
 
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