Sometimes you get burned by "Open Box"

[MKmods]

I saw the damage and then read the Newegg open box return policy. They test it for functionality, not aesthetics. So, I slapped in a test rig to see if it would even run and was surprised how well the board ran. the board appears to be 100% besides PCI-E #2. Meh, I'll prob RMA it after my new board arrives next week. Until then, it will be used "sparingly" to surf.

lol, I dont think they test much of the return stuff. (but yours look like a flame thrower hit it)

 

[PaulieG]

Send it right back (more stuff will screw up in the mobo in the future)

im a fan of Karma so if I screwed up a part I would not send it back.

I am a bit surprised you didnt notice that much damage before you plugged in anything though.(I wouldnt have taken a chance of screwing up my hardware if I saw a mobo like that)

I couldn't have said it better myself. I refuse to buy open box now. I've tried several times, but after 2 DOA GPU's and 2 DOA motherboards, I no longer risk it. Hell, the last DOA board even showed up with a screw and stand off attached, as if they never even took the thing out of the box.

No, I do not return anything that I'm sure that I've messed up. I too believe in Karma.

 

[newtekie1]

I say RMA it, if you call them, they will usually skip the re-stocking fee, after all they aren't going to restock a dead board.

 

[TIGR]

If you want to go with the "principle of the thing," send it back, but really I think you're best off just sticking with it.

I've had mixed results with open box items. When building professionally I always buy new, but for my personal stuff I choose Open Box often, if the discount is good enough. Having to return something is okay when it's for me, but the extra complication when trying to get a system out the door to a customer just isn't worth it.

Sorry for your bad luck!

 

[crazyeyesreaper]

call newegg tell them what happened show them a pic and they will pay for shipping and do right by the customer id send that board back in a heartbeat no telling what will fry on it next

 

[pantherx12]

BTW, how many of you would destroy a product and try to RMA it knowing that the damage was caused by your negligence?

No way, I broke the NB on the foxconn bloodrage I bought from MK, it was REALLY tempting to try and RMA it claiming it must of taking a bashing but at the end of the day it was me that broke the NB not foxconn.

I'm not religious ONE bit but I've read various religious texts and theres one quote I really like

" Do unto others as you would have them do unto you"

Tis how I live my life

 

[phanbuey]

The question is: Should I live with and work around the boards handicap, or should I RMA and get a measly $30.00 out of it?

No you should write them an email explaining what you got, and ask for a replacement for their negligence.

BTW, how many of you would destroy a product and try to RMA it knowing that the damage was caused by your negligence?

I would absolutely do that. In this case, that is not even the case. Its not like someone Knowingly TRIED to pull more than 75W through a PCI-e connector... they probably fried by it accident, and due to a faulty design... and its the fault of the manufacturer that something like that could even happen. Frankly an RMA is exactly what is needed.

As far as breaking something due to OC'ing, and "fessing up to it"... the person you're fessing up to is somebody that is either A) in a call center and/or B) is getting paid nothing, and they don't give a F*(# if you overclocked your chip or not.

Is it unethical to RMA something that youve broken? Yes, but its so vanilla that it barely passes the ethical or unethical test. the real question is "does anyone care?" and the answer is no. If they cared then you wouldn't be able to do it, because they would take the necessary steps to prevent you from doing it.

Finally, if you get sold something that someone else has fried, its not the fault of the frier, he didn't sell it to you. You should get a full replacement from newegg because of the trouble this caused you. They f*ed up.

 

[3870x2]

Hey all. I bought an Open Box Mobo on Newegg last week. Great price of $59.99 for an ASRock 790GXH/128M. Normally there are a few things missing (i.e. I/O plate, sata cables, etc), but this one had everything. I figured I got pretty lucky on a slightly used board. This is until I noticed that there was a issue with the MOSFET's for PCI-E slot#1 & 2 .

http://img.techpowerup.org/100113/Capture001736.jpg

You can see in the pic there was severe trauma inflicted on the FET's on #2 and a chipped FET on #1. Looks like someone tried pulling more that the 75 watts the slot(s) are rated for. Slot #1 works fine with an o/c'd GTX260, but slot 2 is dead. The board had no problems unlocking my 45nm Athlon x2 5000+ to a Phenom II X4 FX-5000 with L3 enabled. Current stables clock are 3.2Ghz 24/7 and everything is running fine except for PCI-E slot#2. Now I considered RMA'ing this immediately, but the low price for the board, coupled with return shipping and Newegg's re-stock would eat up half of the potential credit. I think I will end up mounting the board my HTPC. I use HDMI, so the slots are not an issue.

The question is: Should I live with and work around the boards handicap, or should I RMA and get a measly $30.00 out of it?

BTW, how many of you would destroy a product and try to RMA it knowing that the damage was caused by your negligence?

I cant say that the person "pulled more watts", the watts are only what is given to it, IE 75, and in no way can the card "ask" for more. There was some other kind of voodoo done with this particular board, though I have no idea what. I thought open box was like, simply opened, because it was dropped or whatever, i didnt know RMA went to open box, I figured they were tested then recertified.

 

[pantherx12]

Aye open box tends to always be RMA'd stuff, or at the very least returned items.

 

[Kantastic]

BTW, how many of you would destroy a product and try to RMA it knowing that the damage was caused by your negligence?

I pondered about it (for days) but ultimately did not because I was pointed in the right direction by a good friend of mine.

 

[hv43082]

If it's open box, newegg does not charge restocking fee. I just returned an open box laptop and no fee.