News Posts matching #Recall

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Corsair Recalls SF Series of PSUs due to Failure Concerns

Corsair's SF series of PSUs has been long present as part of the company's offerings, designed to the satisfy small form factor crowd with its SFX size. Today, Corsair has announced that they will be recalling some units and replace them free of charge, including free shipping. Corsair says that "We have recently identified higher-than-normal RMA rates among our SF family of small-form-factor PSUs. Following a thorough investigation, we have found a potential issue that can manifest when the PSU is exposed to a combination of both high temperatures, and high humidity. This regrettably can cause the PSU to fail. This issue potentially affects units in lot codes 194448xx to 201148xx, manufactured between October 2019 and March 2020."

The problem is located in the AC conversion part of the PSU, not the DC one which interacts with PC components, so Corsairs points out that all of the components are safe even if PSU fails. To get a replacement PSU, Corsair offers affected customers to submit their tickets here, with the title "SF Series voluntary product replacement", so they can easily identify customers and give them quicker replacement units.
Corsair SF600 PSU

Dell Recalls Hybrid Laptop Power Adapters With Power Banks Due to Safety Risk

While Dell's hybrid power adapters with power banks were a great idea on paper as they allow users to charge their laptop while still on the go, there have been reports some of these units pose a safety risk. For now, there have been 11 reports of hybrid power adapters breaking and thereby exposing internal components. To fix the problem, Dell has issued a recall for hybrid adapters with manufacture code -"CN-05G53P - LOC00 - XXX - XXXX - AXX" (X representing various numerical values). Said manufacture code can be located on the back of the adapter as seen in the third image below. Dell has also determined that all problem units were produced between January 2017 and March 2017 and were sold on the Dell website, Amazon, Microcenter, and other affiliated retailers.

In total, roughly 8900 units are to be recalled and replaced with 475 having been sold in Canada. To find out if your hybrid charger is affected, you can contact Dell by phone or go to and enter the manufacture code without dashes for verification. Anyone with a unit manufactured during the date noted above can have it replaced for free. While no injuries have been reported it would likely be better safe than sorry.

Fujitsu Issues Recall for Battery Packs in Notebook Computers and Workstations

Fujitsu is recalling the Panasonic lithium-ion battery packs used in their CELSIUS H720, LIFEBOOK E752, E733, E743, E753, P702, P772, S710, S752, S762, T732, T734, and T902 notebooks. The battery packs with the CP556150-03, CP579060-01 and CP629458-03 product numbers can overheat and cause serious injuries to consumers. Both the product and serial numbers are visible on the white sticker that's located on the battery. Out of the 5,800 units sold in the United States and 606 units in Canada, Fujitsu has only received one report of the battery catching fire so far. Owners with the affected models should remove their battery packs as soon as possible and contact Fujitsu for a free replacement. They can continue to use their notebooks normally by plugging in the AC power while they wait for the replacement battery.

Lenovo Recalls ThinkPad X1 Carbon Laptops Due to Fire Hazard

Lenovo has identified a potential issue with their 14-inch ThinkPad X1 Carbon 5th Generation laptops that could pose a serious fire hazard to consumers. The manufacturer has sold around 78,000 units in the United States and 5,500 units in Canada. As of January 31, the company has received a total of three reports of overheating, but none of the incidents occured in the United States and Canada. Fortunately, there were no human injury or property damage. According to Lenovo's investigation, the culprit is an unfastened screw, if left unattended, could damage the laptop's battery causing overheating. The recall includes machine types 20HQ, 20HR, 20K3 or 20K4 that were manufactured from December 2016 through October 2017. Units manufactured on or after November 1, 2017 are not affected. Owners can find this information on the bottom of the laptop. Lenovo has also launched a recall site for owners to check if their devices are affected.

Gigabyte is Recalling Its Aero 15 Gaming Laptops (Update: False Alarm)

Update: Apparently, there was a miscommunication between Gigabyte and user Treebsquire's Aero 15 seller, Scan. The nature of this miscommunication - and how this would lead to a report on battery issues - is still up in the air, but it would seem that Gigabyte isn't recalling their Aero 15 laptops after all, so rest easy if you have one of these.

Gigabyte has recently launched the Aero 15, a gaming laptop which really does bring some value to the wording "Aero" through some interesting aesthetics and an amazing thickness (1.9 cm) for the hardware under the hood: packed inside the AERO 15 is the latest 7th gen Intel Core i7-7700HQ, NVIDIA's GeForce GTX 1060 GDDR5 6GB graphics, DDR4 ram, as well as a PCIe M.2 SSD (through different configurations.)

It's apparently a good product, having received some respectable reviews, and its 94Wh battery was being touted as a distinguishing feature, as being up to 2x larger than average battery sizes for laptops, which was able to power the laptop through 10 hours of Mobilemark's 2014 Productivity Mode. However, it would seem that this battery is capable of bringing problems to the user, and potentially put their safety at risk. Just one week after release, Gigabyte is recalling their Aero 15 laptops. A user on Reddit brought the issue to the community, saying that a Gigabyte rep he contacted informed him the Aero 15's have a battery fault.

EKWB Recalls EK-XLC Predator 240 and 360 (R1.0)

EK Water Blocks is regrettably informing the public and its customers that EK-XLC Predator 240 and 360, our pre-filled and pre-assembled all-in-one (AIO) CPU liquid cooling units have to be completely recalled from the market due to potential risk of leakage of liquid from the unit.

Affected products are listed in the table below, and identification labels (EK-XLC Predator 240 on the left, EK-XLC Predator 360 on the right):

NVIDIA Recalls Select Shield Tablets over Fire Hazard

NVIDIA today announced a voluntary recall of its SHIELD 8-inch tablets that were sold between July 2014 and July 2015, which the company will replace. NVIDIA has determined that the battery in these tablets can overheat, posing a fire hazard. The recall does not affect any other NVIDIA products.

NVIDIA is asking customers to visit this page for information on how to obtain a replacement device. NVIDIA is also asking consumers to stop using the recalled tablet, except as needed to participate in the recall and back up data. Consumers will receive a replacement tablet after registering to participate in the recall. NVIDIA is coordinating with appropriate governmental agencies to ensure that the recall follows established industry practices.

HP Recalling 6 Million Laptop Power Cords

Yesterday HP together with the U.S. Consumer Product Safety Commission and Health Canada issued a recall of just over 6 million (6.023.700 to be exact) notebook AC power cords that pose a potential fire and burn hazard. The cord recalled is named LS-15 and it has been sold with HP and Compaq notebooks and accessories from September 2010 to June 2012.

To date HP got 29 reports of the LS-15 cable overheating and melting or charring, causing property damage and minor burns. Customers are advised to stop using the cable and contact HP for a free replacement.

Sony Issues US Recall of VAIO Flip Laptops Due to 'Fire and Burn Hazards'

Just as it completed the same of its VAIO division Sony announced the recall of hundreds of VAIO Flip laptops which were sold in the US between February and April (2014). The issue is with the VAIO Flip units bearing the model number SVF11N13CXS as these have Panasonic-manufactured lithium-ion batteries that can overheat, posing fire and burn hazards.

Seems there were no problems reported (yet) in the US but Sony is aware of four incidents in Asia where the overheating batteries led to 'units smoking, catching on fire and melting'. Thankfully nobody was injured.

HP and Google Issue Recall on all HP Chromebook 11 Chargers

Google and HP, together with the US Consumer Product Safety Commission have today announced a recall plan targeting the charger bundled with the HP Chromebook 11. One month ago the two tech giants stopped selling the Chromebook after getting reports that the charger would overheat and melt, thus posing a fire and burn hazard. To date the companies know of one person who suffered minor burns from a faulty charger.

People who purchased the HP Chromebook 11 are advised to stop using the charger and contact Google for a free replacement. In all there are some 145,000 units that will need to be replaced. For more info check out this page.

EVGA Recalls Bad Batches of SuperNova PSUs

EVGA issued a recall notice to a small batch of SuperNova series PSUs, specifically models 1000 G2, 1000 P2, and 1300 G2, after it discovered a manufacturing flaw affecting entire batches. The affected batches went into distribution before October 1st, 2013; so if your unit was bought after that, it's not affected. The defect involves the lack of sufficient insulation material on the thermal pads of certain heatsinks, which could cause the overheat protection to kick in, and the PSU to shut down. EVGA set up a page where you can input the serial number of your unit, to check if it's part of the bad batch. If it is, you can apply for RMA, and the company will freely replace the unit (including shipping), and toss in a free EVGA t-shirt. The support page can be accessed here.

Koolance Issues Recall for QD2-Fxx Quick Disconnects

Liquid cooling specialist Koolance has acknowledged some potential leaking issues with its QD2 series female quick disconnect fittings and issued a recall so as to replace the parts. The recall is for the QD2-F06-P, QD2-F06X10 and QD2-FG4 fittings with batch numbers 101361 and 101371.

Customers who bought QD2 fittings between July, 2013 and September, 2013 are asked to check the batch number printed on the fitting and packaging and submit an RMA request if they have the potentially-leaky models. Koolance says the parts 'will be exchanged at no cost once inventory is available.'

EVGA Undertakes Mini Recall Of GeForce GTX 670 SC, Owners To Get FTW as Replacements

EVGA is said to have isolated a small batch of GeForce GTX 670 SC (SuperClocked), model# 02G-P3-2672-KR graphics cards, which were not properly screened through Quality Assurance (QA). The company worked with its partners to get these cards re-tested through the QA, which concluded that the GTX 670 SC is a well-designed product. EVGA assured current owners of the part in question, that should they notice issues with their products, they should get in touch with EVGA's Jacob Freeman (jacobf[at]evga[dot]com), who will assist in setting up an RMA. Further, EVGA assured that in such cases, the returned GTX 670 SC will be replaced with a faster GTX 670 FTW Edition.

Lenovo Expands Recall of ThinkCentre Desktop Computers Due to Fire Hazard

The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: Lenovo ThinkCentre M70z and M90z computers

Units: About 13,000 (50,500 were previously recalled in March 2012)

Hazard: A defect in an internal component in the power supply can overheat and pose a fire hazard.

Lenovo Recalls ThinkCentre Desktop Computers Due to Fire Hazard

The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: Lenovo ThinkCentre M70z and M90z computers

Units: About 50,500

Gigabyte Gives Lifetime Warranty to X79 Board Corrective BIOS Users, Isolates Problem

On Tuesday, a major problem associated with Gigabyte's X79-UD3, X79-UD5, and G1.Assassin 2 motherboards came to light after a Gigabyte press-release, where enthusiasts subjecting their boards to voltage-assisted overclocking with stress-testing, ended up with burnt CPU VRM. Till that press-release, the scale of the problem was not known. Gigabyte announced remedies to existing owners, which included either updating their motherboards' BIOS to the latest "F7" version posted on the company website, or sending their boards dead or alive for free replacements.

We're getting to know now that to all those who opt to keep their boards and update their BIOS, Gigabyte is offering a lifetime product warranty, an extension of the limited warranties their products come with. Gigabyte's own version of what went wrong with these motherboards is that it shipped several of its motherboards with bad BIOS firmware that did not have "overclocking limits", which motherboards by other manufacturers did. This claim means that "japan0827", the overclocker from XFastest community who ended up with a burned X79-UD3 that he posted on YouTube, would have been running his setup way off spec, electrically.

Gigabyte Recalling X79 UD3, UD5, G1.Assassin 2 Motherboards

Last week, a Taiwanese overclocker putting his OC workbench through an relatively laxed OC stress test saw its Gigabyte X79 UD3 motherboard go bust. Its CPU VRM couldn't cope with the stress, and blew a MOSFET. At the time, people responding to his video condoled him for his bad luck. It appears now that his wasn't a one-off case of "bad-egg". Gigabyte, in its latest press release on its Chinese website, noted the issue. Apparently it received several such complaints from overclockers where even moderate voltage-assisted CPU OC fried its VRM. The issue was found to be widespread, among three of its main socket LGA2011 products, the GA-X79-UD3, GA-X79-UD5, and G1.Assassin 2.

Apparently, the issue is caused by a cocktail of bad firmware to complement the board's PWM circuitry, and bad quality PWM components. As an immediate remedy, Gigabyte issued a BIOS update for the affected products. This BIOS, however, will cripple the board's overclocking abilities. The new BIOS will throttle CPU when subjected to extreme stress, to save the VRM. The BIOS remedy is only for those who opt to keep their boards, or don't subject the board to extreme tuning. The other remedy, is to return the board to Gigabyte, for a free replacement when the "right" boards are available. Gigabyte also announced a general recall of the GA-X79-UD3, GA-X79-UD5, and G1.Assassin 2, from the market. A video of the "unlucky" (not anymore) overclocker's day going bad, can be watched here.

Update (29/12): Gigabyte's German office wrote to us and explained that on their end they find the problem to be because of bad firmware, and not bad component quality; and that unlike Gigabyte Taiwan, they are not recalling products or soliciting replacements, but asking users to update their BIOS to the latest available. Gigabyte Germany set up a hotline for German customers, that's 040-253304-55.

HP Recalls Notebook Computer Batteries Due to Fire Hazard

Important, the U.S. Consumer Product Safety Commission and Health Canada, in cooperation with HP, are starting recall of the Lithium-Ion batteries used in some Hewlett-Packard and Compaq notebook computers, due to fire hazard. Around 70 000 batteries are reported as dangerous, due to overheating and rupture problems, that may cause fire. Consumers should stop using recalled products immediately unless otherwise instructed. Models that can contain a recalled battery include:
  • HP Pavilion: dv2000, dv2500, dv2700, dv6000, dv6500, dv6700, dv9000, dv9500, dv9700
  • Compaq Presario: A900, C700, F700, V3000, V3500, V3700, V6000, V6500, V6700
  • HP: G6000, G7000
  • HP Compaq: 6720s

Some Acer Predator Gaming PCs Recalled Due to Overheating Issues

We would like to inform you that Acer today recalled some of its Predator premium gaming PCs due to overheating issues. The reason: the insulation on the computer's internal wiring can become bent or stripped, causing the wires to overheat while the product is in use. This poses a burn hazard to consumers. Until now two reports of computers short circuiting, resulting in melted internal components and external casing have been sent. The affected models include model numbers ASG7200 and ASG7700 developed from May 2008 through December 2008. Consumers of the affected machines should stop using them and contact Acer for a free repair. See the U.S. Consumer Product Safety Commission recall alert posted here for more information.

Sony Recalls VAIO TZ Models Due to Overheating Risk

Yet another overheating drama has struck Sony's laptop subdivision. As of today a potential overheating issue has been discovered in the following notebook PC models:
  • VGN-TZ100 series
  • VGN-TZ200 series
  • VGN-TZ300 series
  • VGN-TZ2000 series
The issue involves a small number of units which may overheat due to a wiring problem. Sony has initiated a voluntary program to perform a free inspection and, if necessary, a repair to ensure these units meet our high quality standards. To find out if your VAIO TZ notebook is one of the affected units, please visit this link here. After a quick check of the product code and the serial number located on the bottom of your notebook, you'll know whether to worry or not. Please follow the information found here if your laptop is affected.

Channel Vendors Demand Recall of Desktop NVIDIA Products

Lack of proper clarification by NVIDIA on exactly which products have defects that require a recall, certain channel vendors now demand that some of their desktop graphics cards be recalled for a replacement. It had been established that certain discrete graphics processors for the mobile platforms had problems caused due to manufacturing defects and announcements were made on NVIDIA's part that they would recall and replace the faulty parts.

NVIDIA has commented that the faulty notebook GPU problem only exists in a few specific notebook models made by specific clients. The company contended that desktop-based discrete graphics card products are not affected by the issue.

Toshiba Recalls AC Adapters sold with Portable DVD Players Due to Burn Hazard

The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed.

Name of Product: Toshiba AC Adapters Sold with Portable DVD Players

Units: About 142,000

Distributor: Toshiba America Consumer Products LLC, of Wayne, N.J.

Dell Laptop Explodes 'Like Fireworks'

Just when we thought the enormous recall of all Sony laptop batteries in several laptops, including those made by Dell, was over, someone's laptop spontaneously combusts. The laptop-turned-firecracker was one of the Inspiron 9200s, which were among the first to be recalled. However, it is not clear whether or not the customer actually went through and replaced the battery. If this is not a case of consumer ignorance...this could mean that Dell will have to deal with another massive laptop battery recall.

There Are No Defective HD 2400/HD2600 Cards

A few weeks ago, a Digitimes report suggested that AMD had accidentally released a large quantity of broken HD 2400 and HD 2600 cards into the market. This created mass hysteria in the hardware world, and even sparked a mass recall from one manufacturer. However, after the dust settled, AMD and their partners did some investigating. What they found shows that the entire situation was overblown. ASUS representatives say that ASUS has not received a single broken HD 2400/ HD 2600 card. Gigabyte and MSI also have not received broken cards. Most engineers suspect that the idea of a defect/recall came from Acer, who ordered a large quantity of HD 2400 and HD 2600 graphics cards with UVD (Universal Video Decoder) disabled. When news of the UVD "problem" reached the market, the hardware world went hysterical, while Gigabyte, MSI, and ASUS all did internal testing to confirm no problems with the HD 2400 or HD 2600 series.

AMD engineers have a statement to cover the entire HD 2400/HD 2600 fiasco: "Any report claiming that defective HD 2600 and 2400 [cards] are recalled in the channel is completely untrue".

NVIDIA Vows to Fix GeForce 8800 by Mid-September

NVIDIA confirmed a couple days ago that their GeForce 8800 series (in particular, the GTS 320MB version) suffers from a texture slowdown "of complex nature". Thankfully, NVIDIA is wasting no time in fixing the problem. We already have a timeframe for when we can expect an end to this "highly annoying" bug. NVIDIA expects to have a working fix to this problem by late August at the earliest, and mid September at the latest. The Inquirer has found that the easiest way to avoid the problem is to not press the Alt-Tab key combination while switching between game window and program window.
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