Tuesday, December 27th 2011

Gigabyte Recalling X79 UD3, UD5, G1.Assassin 2 Motherboards

Last week, a Taiwanese overclocker putting his OC workbench through an relatively laxed OC stress test saw its Gigabyte X79 UD3 motherboard go bust. Its CPU VRM couldn't cope with the stress, and blew a MOSFET. At the time, people responding to his video condoled him for his bad luck. It appears now that his wasn't a one-off case of "bad-egg". Gigabyte, in its latest press release on its Chinese website, noted the issue. Apparently it received several such complaints from overclockers where even moderate voltage-assisted CPU OC fried its VRM. The issue was found to be widespread, among three of its main socket LGA2011 products, the GA-X79-UD3, GA-X79-UD5, and G1.Assassin 2.

Apparently, the issue is caused by a cocktail of bad firmware to complement the board's PWM circuitry, and bad quality PWM components. As an immediate remedy, Gigabyte issued a BIOS update for the affected products. This BIOS, however, will cripple the board's overclocking abilities. The new BIOS will throttle CPU when subjected to extreme stress, to save the VRM. The BIOS remedy is only for those who opt to keep their boards, or don't subject the board to extreme tuning. The other remedy, is to return the board to Gigabyte, for a free replacement when the "right" boards are available. Gigabyte also announced a general recall of the GA-X79-UD3, GA-X79-UD5, and G1.Assassin 2, from the market. A video of the "unlucky" (not anymore) overclocker's day going bad, can be watched here.

Update (29/12): Gigabyte's German office wrote to us and explained that on their end they find the problem to be because of bad firmware, and not bad component quality; and that unlike Gigabyte Taiwan, they are not recalling products or soliciting replacements, but asking users to update their BIOS to the latest available. Gigabyte Germany set up a hotline for German customers, that's 040-253304-55.
Source: Gigabyte
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70 Comments on Gigabyte Recalling X79 UD3, UD5, G1.Assassin 2 Motherboards

#51
cadaveca
My name is Dave
Um, yeah, that's what I just posted in my last post. I'll check the OC-ability with the new BIOS, as it seems Gigabyte is OK with just the BIOS being updated. BTA mentions that the BIOS update potentially affects OCs, so, I'll verify if i can. My CPU may not go far enough to be affected.

That said, my board didn't burn up at all, and I pushed pretty hard. Mind you, I use a cooler that gives a tonne of airflow to the VRM area directly(Noctua NH-C14). I had already completed all fo my testing, but I'll remount the board and see what happens with the F7 BIOS. Makes me happy I hadn't finished the review yet!
Posted on Reply
#52
qwerty_lesh
iLLzOne thing I give the guy in the video is he pulled the plug pretty quick, just not sure if it was in time to save the CPU. I don't speak Japanese but I bet he was saying something terrible when he seen the smoke and fire. He says something in a soft voice that almost sound like Sh!t.
LOL, man I have BEEN there and DONE that too.. on the x79-UD7.

the split second you hear what sounds like someone scrunching aluminum foil into a ball you better yank that power lead quick smart :roll: :banghead:
Posted on Reply
#53
buggalugs
cadavecaUm, yeah, that's what I just posted in my last post. !
Yer, I was just editing it before you posted

I guess more details will come out soon but I think I would want to get a refund instead of living with a crippled bios.
Posted on Reply
#54
qwerty_lesh
Well all i can say is its the Mosfets on the underside of the motherboard that go POP on the UD7's and they have no heatsink on them at all...

edit: FWIW - I checked all the X79 bios download pages they all offer F7 bios now and all the description is exactly the same "Improve protection mechanism"

Including the UD7 board page
Posted on Reply
#55
cadaveca
My name is Dave
buggalugsYer, I was just editing it before you posted

I guess more details will come out soon but I think I would want to get a refund instead of living with a crippled bios.
Yeah, very interesting situation. It's only because I am working on a review of one of the affected products that I have so many questions myself.

I'm sure Gigabyte will re-release the products at some point, as they need to have X79 products on the market. The listed products only have a single 8-pin EPS connector, while the GA-X79-UD7, which isn't mentioned, has dual 8-pin connectors. I do not know if that is what makes the difference, or what, but I'd definitely like to know.

Plus the information may help address issues while clocking on other boards, too.

In my opinion, Gigabyte's doing the right thing here, and seemingly are willing to cover whatever concern users may have. The bit about using the updated BIOS and having a lifetime warranty against the failure is a huge step, and seemingly, with that, they have properly identified the issue, and a have a fix.

I had already come to the conclusion that VRM cooling on X79-series products is very critical when overclocked, but I also noticed that the UD3 board seems to have a larger cooler than the UD5. It's all very interesting, indeed.
Posted on Reply
#56
buggalugs
lol, I dont think they are going to sell many X79 boards after this. They will probably rush out a new revision board soon.
Posted on Reply
#57
Steven B
the F7 BIOS on the UD7 doesn't limit anything in terms of CPu OC. If it did, which for me it doesn't, in the end you could hit 5ghz, but now only 4.9, would it affect 24/7 OC probably not.

OCP is still 128% and OTP is still 140C as compared to BIOS F4.

Max switching frequency has been decreased by 80KHz so you can't increase that to kill the board, and under Vcore voltage response, they removed one setting, the turbo setting. now you have Fast and Standard. BIOS F4 didn't even have this option, it had been removed. Neither should impact OC, at least not on the UD7.

These two settings changed seem to be more of a user limiter, meaning the USer can't set something to hurt the board. GB had already done a lot of testing to make sure the board didn't burn, they had limited over temp protection down from 158C to 140C in the first few BIOS releases.

Just wait until GIGABYTE USA releases their statement, this whole title of recall thing is a bit over presumptuous. They never said anything about recalling boards, rather just their BIOS, and only in TW.
Posted on Reply
#58
Bjorn_Of_Iceland
Any pc products that have 'assassin', 'gamer', 'killer' and other fancy prefixes is botched on my list. Those things are overpriced for the fancy adjective they added
Posted on Reply
#59
Maban
Bjorn_Of_IcelandAny pc products that have 'assassin', 'gamer', 'killer' and other fancy prefixes is botched on my list. Those things are overpriced for the fancy adjective they added
But that of course doesn't apply to Turbo, Dominator, Titanium, and Ultimate.
Posted on Reply
#60
Aldouz
Jstn7477I quit buying Gigashit boards after my Phenom X4 9750 popped my GA-MA78GM-S2H within 3 months. Board was released rated for 125w CPUs, then they went back on their word and rated it for 95w CPUs. Whole VRM area on the back of the board was black by the time the board died.

Don't forget them faking PCIe lane counts on G31 boards, overheating 780G northbridges due to crappy heatsinks, or using tricks to make their 1155 boards PCIe 3.0 capable with PCIe 2.0 switches on the boards. I'd rather use MSi over them if I had to (seems like they've improved their standards).

I'll stick with ASRock/ASUS for now. My ASRock Z68 Extreme4 Gen3 is solid, my ASRock A770DE+ is a $53, practically unkillable board (runs 1.5v/3.9GHz 955BE + 5770 + 6670 non-stop folding/crunching), and my old Crosshair III Formula is retired currently after 2.5yrs, but is still as solid as it was from day one. I'm a bit surprised my dad's Gigabyte 790GX board and friend's Gigabyte P55A boards still work (although plugging a cellphone into the front USB headers on my friend's P55 board causes the computer to immediately shut off).
Agree, ASRock Mobo quality getting better and better these days (specialy the price :D) while Gigabyte quality declining...
Posted on Reply
#61
Steven B
GBs quality isn't declining, their quality has actually increase with X79, thus the 5 year warranty. Its hard to refute claims, especially those from the manufacturer, but when the press release was written in Chinese, and then translated and interpreted, that isn't the manufacturer's words. Thus the title of this thread is a bit much, and oh, sadly incorrect .
Posted on Reply
#62
xenocide
Gigabyte is a really bad company. I've only used 1 board from them, and it came DoA. Granted the odds of that exist for anything, it's one of the only DoA products I've ever gotten. I also don't agree with GB's decision to delay using UEFI until only recently and selling tons of high cost P67/Z68 mobos that wouldn't support Ivy Bridge.
Posted on Reply
#63
pantherx12
Gigabyte upset me with their troll customer service agents, and now this.

Tsk tsk tsk.
Posted on Reply
#64
Nirutbs
tiggerIt deserves to die for the stupid 3D bios.
:laugh::laugh::laugh:
Posted on Reply
#65
btarunr
Editor & Senior Moderator
Posted an update. For some strange reason Gigabyte thinks TPU is a German website (we're not), and deployed its German subsidiary to talk to us (giving us a Germany-specific hotline). Posted it anyway, if it helps our German readers.
Posted on Reply
#66
qwerty_lesh
btarunrPosted an update. For some strange reason Gigabyte thinks TPU is a German website (we're not), and deployed its German subsidiary to talk to us (giving us a Germany-specific hotline). Posted it anyway, if it helps our German readers.
LOL, you speak de german ya? vant to share some bratwurst in the schutenglarken ya ya? gudantar? :D :roll:
Posted on Reply
#67
Wile E
Power User
I have never had any issues with GB boards. Even the best manufacturers screw up at some point and release bad product lines.

The difference between a good and bad manufacturer is that a good one will try to rectify the problem and makes sure their quality comes back up, whereas a bad one will just tell you, "Tough shit. Don't OC." And their quality will be consistently sub par.
Posted on Reply
#68
cadaveca
My name is Dave
I tested the GA-X79-UD5 with the new F7 BIOS the past few days, as well as previous BIOSes in the weeks before. The F7 BIOS will be used for the review, which I am just writing the conclusion of now. Very interesting results...be sure to check out the review to get the full scoop, as it may surprise some. TPU might have the only review using the new BIOS, too. ;) This could not have happened at a better time for me.

Hopefully the review will go live later this week.
Posted on Reply
#69
Lefty666
WOW I was just waiting for my assasin2..............should i cancell the order????? and get a diff board?
The reason I was getting the Assassin 2 was for the integrated Creative Sound Blaster chip!

I Cant use Realtek basically because the 7.1 Creative Gigaworks S750 Speaker System with 70 watt rms per channel ans a 210 amp Subwoofer.....An Ass Kicking Speaker System has to connect with a creative soundcard!

So my delema is ...........is there another Motherboard with the Craetive Integrated Sound Chip!!!!!!!!!!! WTF I cant catch a break

Anyone know if there is a newer board with the LGA 2011 and the Intel X67 and the Creative
CA20K2 chip? Should I wait or what??

Please Help Lefty666 Thanx!!!!!!!!!!!!!!

I think I answered my own question. The integrated Sound would be digital and my Speaker System is Analog.

I think I'm heading towards Arock or Asus! Good thing i checked around again while i was waiting on Microcenter!

So what is the consensus? Forget about GB and go with one of the other 2???
Posted on Reply
#70
brandonwh64
Addicted to Bacon and StarCrunches!!!
Please do not triple or double post. Thank you!
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