Tuesday, October 6th 2020

EVGA Introduces Queue-based Order System for NVIDIA RTX 30-Series Graphics Cards

EVGA has announced that they are changing up the usual process for NVIDIA RTX 30-series graphics cards in wake of unprecedented demand and supply constraints. The company has now implemented a queue-based system, where email notifications are being used as a sort of pre-register for the acquisition of NVIDIA's new, hot-selling cards, right in wake of comments from NVIDIA CEO Jensen Huang that supply for this particular series of graphics cards should not meet demand until early 2021.

Users who use the "notify me" button on the EVGA website are essentially sitting in line for the moment where EVGA adds new cards to its stock (all RTX 3080 cards are out of stock at time of writing). Users who are being matched with inventory availability will be sent a secure email to the account they registered their notification with (provided the email is also registered with EVGA itself) which will then allow the user to order his select EVGA RTX 30-series card. Users who have previously asked for a notification have already been added to the queue, and the email with the order link is only active for 5 hours after it's been sent to your account - after this period of time, your chance in the queue will be passed on to the next in line, and you'll have to reenter it again. This could bring some semblance of normalcy to the system, and reduce the number of F5-mashing users that have to spend their precious time waiting for an opportunity to snag one of NVIDIA's latest. It could also bring some measure of protection against scalpers and bot purchase applications. Check after the break for the full explanation on how this system works, which was given by EVGA's own Jacob Freeman. The system is first being rolled-out for the US, with other regions following suit according to its success.
"We have made some changes to the checkout process for EVGA.com 30 Series orders. Now we are using a queue based notification system.

To sign up, use the notification button on the product you would like to be notified for. For everyone who already used the notify button previously, you are already entered. Once product is available (and it is your turn to purchase), you will receive a secure email that will allow you to purchase the product that you received a notification for. Please note that you have 5 hours to place your order, if your order is not complete within 5 hours, the product will be released back into queue system.

Also note that your email address that was used for the notify system MUST MATCH an email that has a registered EVGA account, if an account is not available with that email, you will need to create one before you can purchase.

Also note that this system will be available for US store first and evaluating for other regions."
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25 Comments on EVGA Introduces Queue-based Order System for NVIDIA RTX 30-Series Graphics Cards

#1
fynxer
Jesus, AMAZING, was the order system RNG based before or what. Since when do they not have a queue based order system.

Seems as most of the world was not actually ready to receive orders for the 3080 in a proper way.

What is MORE annoying is that you have NO CLUE what you queue position is in any website when ordering a 3080.

So to resolve this I have spammed orders for several different 3080 SKUs at each major retailers in Sweden paying with credit and just waiting to see who can deliver first. At the moment I have orders for around 30 graphics cards.

This is thanks to that you never know where you are in an order queue and if I order just one card and happen to chose one with a long order queue or delivery time it could be months before i get a card. By spamming orders I now have a chance of getting a card with in weeks instead of months.

Update:

I now also put my self up at EVGAs new mail queue system with several accounts and all different SKUs of EVGA 3080 graphic cards on each account so that is another 20 cards in my queue. So I am now topping 50 preorders on different sites and will continue relentlessly until I get a card I like.

If I get cards I don't like I will just auction them away making some money. This is among others Nvidias fault for creating this situation by not supplying the world with enuf 3080 and all the websites that cannot give you any information what place you have in an order queue.
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#2
Julhes
the AIBs want to liquidate the old Turing stocks. Nvidia has accepted this request following the lower prices of Ampere.
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#3
LocutusH
And at what price will you get your EVGA then? Price when autonotify was set up, or the +100$ it will be weeks after?
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#4
Julhes
At the price of the day of the order. I just tried and it's like with nvidia, just an availability alert.
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#5
Chaitanya
I hope they have added 2-Step verification system to ensure only genuine customers get it rather than bots and scalpers.
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#6
CrAsHnBuRnXp
This happens every year with computer launches of all sorts. If the X company doesnt have enough of Y product for the demand, they shouldnt release until they have ample stock available. End of story.
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#7
Bones
Only real problem I can see right now is "When" the E-mail is sent - Could be while you're at work, asleep and so on causing you to miss your turn. Also if you don't bother to check your mail often you'll miss it anyway. If you get an alert to your phone/tablet/whatever, even that is no guarantee.
No perfect way to do it I'll admit, just how it is.
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#8
Bwaze
"Thank you for Order Number 23454. Your card will be delivered in: March 2021. Delivery date subject to change...."
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#9
Vayra86
Go go, jump on the inflated prices and long wait times! Totally worth - and totally beneficial for you the next time you want to buy similar product. Surely the scalpers will get the message now

:kookoo:
Posted on Reply
#10
RH92
What boggles me is why EVGA are incapable of implementing this feature at the same time on both US and EU stores .... it's not like laws of physics are different here ..... come on EVGA have to stop systematically letting down their EU customers . Oh well i guess ASUS will apreaciate more my money !
Posted on Reply
#11
milewski1015
fynxer
Jesus, AMAZING, was the order system RNG based before or what. Since when do they not have a queue based order system.

Seems as most of the world was not actually ready to receive orders for the 3080 in a proper way.

What is MORE annoying is that you have NO CLUE what you queue position is in any website when ordering a 3080.

So to resolve this I have spammed orders for several different 3080 SKUs at each major retailers in Sweden paying with credit and just waiting to see who can deliver first. At the moment I have orders for around 30 graphics cards.

This is thanks to that you never know where you are in an order queue and if I order just one card and happen to chose one with a long order queue or delivery time it could be months before i get a card. By spamming orders I now have a chance of getting a card with in weeks instead of months.

Update:

I now also put my self up at EVGAs new mail queue system with several accounts and all different SKUs of EVGA 3080 graphic cards on each account so that is another 20 cards in my queue. So I am now topping 50 preorders on different sites and will continue relentlessly until I get a card I like.

If I get cards I don't like I will just auction them away making some money. This is among others Nvidias fault for creating this situation by not supplying the world with enuf 3080 and all the websites that cannot give you any information what place you have in an order queue.
Or you know, you could not spam orders, research which card you actually want and be patient buying the luxury (not necessity mind you) that is a $700+ video card instead of robbing others of the opportunity and trying to make a profit off of them like a scalper. I agree that this launch was disastrous in terms of availability, but that doesn't mean you should selfishly snatch up as many cards as you can just so you can brag about having the latest and greatest. :(
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#12
Razrback16
Good deal. We've been complaining about this on EVGA's forums, glad they implemented this, it's a no brainer.
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#14
AnarchoPrimitiv
milewski1015
Or you know, you could not spam orders, research which card you actually want and be patient buying the luxury (not necessity mind you) that is a $700+ video card instead of robbing others of the opportunity and trying to make a profit off of them like a scalper. I agree that this launch was disastrous in terms of availability, but that doesn't mean you should selfishly snatch up as many cards as you can just so you can brag about having the latest and greatest. :(
I was waiting for someone to point this out.... But I suppose not as many people here are egalitarian minded as I would hope, nevertheless, thank you.
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#15
dragontamer5788
RH92
What boggles me is why EVGA are incapable of implementing this feature at the same time on both US and EU stores .... it's not like laws of physics are different here ..... come on EVGA have to stop systematically letting down their EU customers . Oh well i guess ASUS will apreaciate more my money !
International law is very complicated. I'd imagine that the laws regulating commerce in the USA are quite different than the EU. In particular, VAT vs Sales Taxes, or return periods, or the language that will be used in court (or which courts you go to if an issue come up).
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#16
SpartanM07
dragontamer5788
International law is very complicated. I'd imagine that the laws regulating commerce in the USA are quite different than the EU. In particular, VAT vs Sales Taxes, or return periods, or the language that will be used in court (or which courts you go to if an issue come up).
You make a good point as I believe it is illegal in Europe for an etailer to require an account to make a purchase... Which is entirely how this queue system is being implemented in the US.
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#17
Th3pwn3r
AnarchoPrimitiv
I was waiting for someone to point this out.... But I suppose not as many people here are egalitarian minded as I would hope, nevertheless, thank you.
That member seems like a real scumbag.
Posted on Reply
#18
Raevenlord
News Editor
Really wish other manufacturers and etailers did the same thing EVGA did, I'm yet to see a single RTX 3080 card available in Portugal (since launch). But it's a small market compared to others, so I'm sure we're relegated to some barrel bottoms when it comes to product allocation.
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#19
lexluthermiester
While I agree that allocation should be equal and impartial, a queue system is a bit silly and I will not participate.
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#20
timta2
milewski1015
Or you know, you could not spam orders, research which card you actually want and be patient buying the luxury (not necessity mind you) that is a $700+ video card instead of robbing others of the opportunity and trying to make a profit off of them like a scalper. I agree that this launch was disastrous in terms of availability, but that doesn't mean you should selfishly snatch up as many cards as you can just so you can brag about having the latest and greatest. :(
Thank you. Creating many multiple accounts and spamming orders to gain an advantage over others is just selfish, dirty, and dishonest.
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#21
Vulcansheart
"I sure hope my email notification doesn't arrive at 1am with only a 5 hour window to checkout." -customer who's email notification will definitely arrive at 1am
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#23
Raevenlord
News Editor
lexluthermiester
While I agree that allocation should be equal and impartial, a queue system is a bit silly and I will not participate.
Why do you find it so? From my perspective, it's much more fair and respecting of our time than a usual "restock at a moment's notice, and if you hapen to be lucky, you're lucky". What are the counterarguments for it, other than those queues lining up for gazilions of products? (which, while being more of a nuisance for every buyer, are actually a fairer system for the whole of the would-be buyers)
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#24
Caring1
lexluthermiester
a queue system is a bit silly and I will not participate.
Let us know how that works out for you next time you go grocery shopping and there's 20 people in front of you waiting patiently, or a line up out the banks door and you walk to the head of the queue.
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#25
lexluthermiester
Raevenlord
Why do you find it so?
Simple, first come, first served. I can see a lot of abuse happening with this system. Or even just people signing up to be in the queue, then changing their minds later and causing delays to serious buyers. No, this is a daft idea.
Caring1
Let us know how that works out for you next time you go grocery shopping and there's 20 people in front of you waiting patiently, or a line up out the banks door and you walk to the head of the queue.
Not the same kind of situation. In a store, you're waiting in line to pay for the items you've already got in-hand. This queue system is just to be afforded the chance to buy one. Not the same situation.

The current way of doing things is not perfect, but it's better than a silly queue.
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