Sunday, July 25th 2021

EVGA Begins Replacing GeForce RTX 3090 Cards Bricked by New World, Problem Not Localized to RTX 3090

In case you missed it, the closed beta of Amazon's upcoming MMO, "New World," has been found bricking (rendering useless) certain GeForce RTX 3090 graphics cards; ones that are supposed to be mighty powerful for a fairly average-looking game, visually. EVGA has come forward to announce that RTX 3090 cards bricked by the MMO are fully covered under the product warranty, and eligible for replacement. Hot Hardware reports that EVGA has been honoring RMA and warranty claims from its RTX 3090 product owners.

Meanwhile, JayzTwoCents tweeted that the problem with New World may not be localized to the RTX 3090, with graphics card owners across a multitude of GPUs, including from the GeForce RTX 30-series, Radeon RX 6000 series, and even RX 500 "Polaris," reporting shut-downs and failures when running the game. On its part, Amazon's game studio said that it is working on a patch that fixes the game. The company is free from liability, as this is a closed beta, and everyone who installs these agree to a license that absolves the developer of liability from damage to property resulting from its use.
Sources: HotHardware, JayzTwoCents (Twitter)
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44 Comments on EVGA Begins Replacing GeForce RTX 3090 Cards Bricked by New World, Problem Not Localized to RTX 3090

#1
Blue4130
"The company is free from liability, as this is a closed beta, and everyone who installs these agree to a license that absolves the developer of damage to property resulting from its use."

While I understand their wanting to not bleed money, this is a scummy move.
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#2
watzupken
Looks like this game in its beta mode serves 2 purpose,
1. Test the game
2. Test the build of your GPU

Let's just hope that other GPU manufacturers will follow EVGA in honoring warranty for GPUs that are not build up to a high standard and damaged as a result of the game. Technically, the GPUs are running within specs (assuming no crazy overclocking).
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#4
watzupken
Blue4130"The company is free from liability, as this is a closed beta, and everyone who installs these agree to a license that absolves the developer of damage to property resulting from its use."

While I understand their wanting to not bleed money, this is a scummy move.
It takes 2 hands to clap. I am pretty sure there are fine prints/ TnC for entering the beta testing. If people choose to join the beta, while ignoring the risk, you can't really blame the game/ software developers right?
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#5
lynx29
Blue4130"The company is free from liability, as this is a closed beta, and everyone who installs these agree to a license that absolves the developer of damage to property resulting from its use."

While I understand their wanting to not bleed money, this is a scummy move.
I would never play a game made by Amazon, lol.
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#6
Blue4130
lynx29I would never play a game made by Amazon, lol.
But is it made by Amazon or did Amazon just buy a developer company and slap their name on it?
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#7
lynx29
Blue4130But is it made by Amazon or did Amazon just buy a developer company and slap their name on it?
Amazon Studios is its own game division. Amazon makes games now in-house.
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#8
john_
watzupkenIt takes 2 hands to clap. I am pretty sure there are fine prints/ TnC for entering the beta testing. If people choose to join the beta, while ignoring the risk, you can't really blame the game/ software developers right?
No one expects the risk of running a beta GAME to be dead hardware. Stability problems, in game problems, maybe. Killing hardware, no, no one expects that. Not even thinking it as a possibility. So, it's not about "ignoring the risk".
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#9
AsRock
TPU addict
Should have amazon pay for this shit, but again Amazon gets away with pretty much every thing.
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#10
Metroid
How a game can brick a gpu is beyond me, brick meaning it will not work again, meaning only way is rma, what the hell? I have never seen or heard such a thing. Anybody has a technical theory to explain how this is possible because hackers or mawares can take the same procedure to brick gpus from now on if this is true.
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#11
Camm
Putting on my tinfoil hat for a sec, its a bit weird that its been 48 hours since Jay's tweet about it affecting Radeon cards, and no one else has independently verified this.

@Metroid - AHO goes into this, might give some idea.
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#12
watzupken
john_No one expects the risk of running a beta GAME to be dead hardware. Stability problems, in game problems, maybe. Killing hardware, no, no one expects that. Not even thinking it as a possibility. So, it's not about "ignoring the risk".
Nobody expects does not mean that it won't, as clearly exhibited in this case. People always don't assume the worst, just like everyone of us will expect that we will wake up tomorrow, healthy and live another day, which is not always the case.
MetroidHow a game can brick a gpu is beyond me, brick meaning it will not work again, meaning only way is rma, what the hell? I have never seen or heard such a thing. Anybody has a technical theory to explain how this is possible because hackers or mawares can take the same procedure to brick gpus from now on if this is true.
Never realize that a game can fry the GPU as well. Usually its a messed up driver that may kill it. But I think there will always be precedence and this is a warning to game developers as well as potential game testers. In fact, I believe most games in the past were tested internally, so we never really know what happens until it is more or less ready. It is only over the last half a decade that we see more of such open alpha/beta testing.
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#13
john_
watzupkenNobody expects does not mean that it won't, as clearly exhibited in this case. People always don't assume the worst, just like everyone of us will expect that we will wake up tomorrow, healthy and live another day, which is not always the case.
It's a game, it's not an stability application that is torturing the card in the worst way possible, to even imagine that possibility. Think of an antivirus application for example in beta that burns out RAM sticks or CPUs (if that was possible). Downloading and running that beta antivirus, would never make you think that your RAM or CPU gets destroyed. Maybe give false positives or miss a virus or two, but never expecting to kill your hardware.
They are totally different situations and no one is expected to imagine the unexpected as a possibility. In that case I should avoid running beta programs because they could give me cancer or something.
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#14
Chomiq
lynx29Amazon Studios is its own game division. Amazon makes games now in-house.
Amazon Games, Amazon Studios is their movie division.
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#15
londiste
This is all damage control and FUD. By all indications the actual bricking problem is limited to specific EVGA models which trip physical protections.
This day and age, software should not be able to actually brick a card.
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#16
lynx29
ChomiqAmazon Games, Amazon Studios is their movie division.
it's all junk who cares what you call it
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#17
Xex360
john_No one expects the risk of running a beta GAME to be dead hardware. Stability problems, in game problems, maybe. Killing hardware, no, no one expects that. Not even thinking it as a possibility. So, it's not about "ignoring the risk".
It's not the game's fault, rather it's the poorly designed EVGA card, other cards have protection in place.
So rather, no one expects buying a card not using industry standard protections.
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#18
64K
londisteThis is all damage control and FUD. By all indications the actual bricking problem is limited to specific EVGA models which trip physical protections.
This day and age, software should not be able to actually brick a card.
At this point I also think it's a design flaw in the EVGA 3090
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#19
Ferrum Master
Xex360It seems it is limited to the EVGA model due to design faults, the other cards just protect themselves because the game being in beta is buggy.

www.igorslab.de/en/evga-geforce-rtx-3080-rtx-3090-and-not-only-new-world-when-the-graphics-card-goes-amok-because-of-design-failures/

Please update so don't mislead people.
I do not share the opinion with him this time. A lot of bullshit info from engineering stand point.

A point where sensors are to slow, comparing time frame with the sensor speed, thus it is not fast enough to react? Bullshit. You can even predict the load as a software algo, it does not need to be in sync. I agree that the circuit is not capable enough and that's just it. You always have hysteresis and and you have to have a reserve. At least 150% in current and thermal capacity. We all know the latter is already screwed on 3090ies.

The rant about the fan tachometer going cuckoo. It is stupid, so what? It is hardware combination flaw. The tach is an open collector design. Problem is, that some fans are different and needs different pullup resistors to work at all RPM range it just desyncs. It ain't a software fix. The engineering sample prolly used some different fans, and they implemented a default solution, just the fans are problematic. I've encountered same issues on certain motherboards too.

Seconds... it does not matter a bit. The fans are driven via duty cycle parameter with the PWM pin, it simply does not care for the RPM value, it could be measured in cockroaches or daisy leaves or whatever... as long it is there above 0 it is all good and it will not trigger FAN failure warning.

Also the Jayztwopesos are overreacting about other card failures. I can bet that each game have killed some card when it came out, just because it is electronics and failures are normal in a small percent, one Radeon card died oh yeah... that sure could not be a coincidence.
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#20
DeathtoGnomes
pay $60 bucks to brick your card? sure why the hell not! just sign this bit of fine print absolving our product from liability.

EULA's they need to clean them up, most of them are bullsnot.
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#21
ixi
If software could brick components, that would be so cool, chaos everywhere.

It is EVGA fault that their protection measurements do not work. Once again they failed with gpu sector. Letting overheat, eat more power or what is the case.

Gtx 1080 ti was my first and last gpu from them.
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#22
john_
Xex360It's not the game's fault, rather it's the poorly designed EVGA card, other cards have protection in place.
So rather, no one expects buying a card not using industry standard protections.
No arguments here. My only argument was against the idea that a "beta" sign covers any kind of damage. Even damage that no one could have ever think possible.
ixiIf software could brick components, that would be so cool, chaos everywhere.
RMAs just weeks or even days before the warranty ends would have been the normal. People would be expecting to either get their money back and go and buy the new model, or the new equivalent model directly from the manufacturer (for example a GTX 3060 in place of a GTX 2070), or simply a new sealed replacement with a limited warranty that because it is sealed and comes with warranty, even a few months warranty, will be sold for more money in the second hand market.
As you said, chaos!
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#23
BSim500
MetroidHow a game can brick a gpu is beyond me, brick meaning it will not work again, meaning only way is rma, what the hell? I have never seen or heard such a thing. Anybody has a technical theory to explain how this is possible because hackers or mawares can take the same procedure to brick gpus from now on if this is true.
It's a hardware design fault / weakness of these cards inability to either throttle down when approaching its power limit or very weak power delivery circuits that fry under sustained load / sudden spikes. This is 100% a hardware problem and singling out New World is pointless when as mentioned on other thread, there are literally hundreds of games (old and new alike) that have uncapped fps in menu's that result in similar complaints about fans ramp up to 100%, etc. Example 1, Example 2, Example 3, etc, that would result in the same thing. I've seen 20 year old games with +8000fps in the main menu with screaming 100% fans and even squealing capacitors especially on W10 where due to changes made in DWM (since W7), VSync frame-locks often stops working on DirectX 7-8 games (compared to W7), so unless you manually cap rates or use tools like dgVoodoo2 to upgrade the renderer to at least DX9, and no-one's going to go back and patch those games up. In a perfect world we wouldn't see 100% GPU usage on main menus due to better designed software. But then in a perfect world, every game would be perfectly optimised, have rebindable keys & Ultrawide support, no negative mouse acceleration, etc, and expecting 100% of games devs to do that is like asking for a Magical Unicorn that sh*ts gold coins, so it's absolutely on the hardware designers to make sure the hardware can't self destruct...

And as also pointed out on that other thread, EVGA have had similar issues before with bad VRM design that resulted in 1000 series cards dying. They really need to up their game rather than just rely on the "I buy EVGA for the magically awesome warranty & customer service" crowd's goodwill not thinning out over time.
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#24
Aretak
Embarrassing to see another article mindlessly repeating JayzTwoBraincells and his claims based on zero evidence whatsoever. There isn't a shred of evidence that any non-EVGA card is experiencing widespread failures whilst playing New World. His claims were based entirely on random emails sent to him, with zero proof attached or even a basic breakdown of what the problem these people supposedly experienced was.
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#25
Vayra86
ixiIf software could brick components, that would be so cool, chaos everywhere.

It is EVGA fault that their protection measurements do not work. Once again they failed with gpu sector. Letting overheat, eat more power or what is the case.

Gtx 1080 ti was my first and last gpu from them.
AretakEmbarrassing to see another article mindlessly repeating JayzTwoBraincells and his claims based on zero evidence whatsoever. There isn't a shred of evidence that any non-EVGA card is experiencing widespread failures whilst playing New World. His claims were based entirely on random emails sent to him, with zero proof attached or even a basic breakdown of what the problem these people supposedly experienced was.
This. The rest is all bullshit. Cards being bricked by a high FPS Menu? And next, it was 'during gameplay'? Which is it, now?

The simple fact remains that within the last five years EVGA managed multiple bad releases, they reinvented their coolers for the umpteenth time and the overall failrate is still higher than most other AIBs right now. It being just the 3090, while other cards are nearly as fast, is another writing on the wall. This is not 'because the 3090 is so fast'. Its because that specific EVGA model is shite. Take special note of the fact EVGA was rushing out their warranty card straight away. Round of applause... you get to RMA your card. yay.

Tuber hype, so helpful to clear our minds... /s
BSim500And as also pointed out on that other thread, EVGA have had similar issues before with bad VRM design that resulted in 1000 series cards dying. They really need to up their game rather than just rely on the "I buy EVGA for the magically awesome warranty & customer service" crowd's goodwill not thinning out over time.
Exactly. History repeats and every gen EVGA is in the picture in a bad way. I remember them fucking up since Kepler. Today everything they market is overinflated nonsense. Look at that cooler. (E) logo's on the fans? Hurrrr
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