Friday, August 13th 2021
GIGABYTE Releases Statement on GP-P850GM & GP-P750GM PSUs
GIGABYTE is aware of certain media outfits casting doubt over the quality of Power Supply models GP-P850GM and GP-P750GM. GIGABYTE takes pride in the design and quality of our products and as such, takes reports of this manner extremely seriously and therefore would like to address the reported potential issues as follows:
For desktop PC systems, there can occasionally be instances where the peak wattage can exceed the intended usage range. During such instances, the GIGABYTE GP-P850GM / GP-P750GM model power supplies include the industry standard built-in safety feature "Over Power Protection" (OPP). The OPP safety feature is designed to shut down the unit when the power load exceeds the wattage the unit was designed to operate within. The OPP was set to 120% to 150%, 1020 W~1300 W for GP-P850GM, and 900 W~1125 W for the GP-P750GM.
GIGABYTE, appreciates and takes into consideration any feedback and suggestions from our media partners and PC hardware professionals. We were made aware by third parties of concerns regarding potential issues of the GP-P850GM and GP-P750GM tripping at high wattages when tested via DC Electronic Load equipment for extended lengths of time repeatedly close to the 120% to 150% OPP trigger point. This level of extended testing could severely reduce the lifespan of the product and components of the GP-P850GM and GP-P750GM.
To address these potential issues raised by third parties, specifically, those discovered during their testing via DC Electronic Load equipment for extended lengths of time repeatedly close to the 120% to 150% OPP trigger point. GIGABYTE has made adjustments and lowered the OPP on GP-P850GM and GP-P750GM to the below values.
GIGABYTE GP-P850GM and GP-P750GM PSU's included industry standard power protection designs OCP, OTP, OVP, OPP, UVP, and SCP.
Safety certification from various countries to ensure safe and stable operation of your system.
To offer customers complete peace of mind, any serial number not listed in Appendix 1 are the amended OPP settings as listed in point 3.
Despite the fact that both before & after OPP adjustment versions are reliable for real world usage, we still offer owners of the GP-P850GM or GP-P750GM products included in the serial number range listed in Appendix 1 can apply for the GP-P850GM and GP-P750GM return and exchange service.
For desktop PC systems, there can occasionally be instances where the peak wattage can exceed the intended usage range. During such instances, the GIGABYTE GP-P850GM / GP-P750GM model power supplies include the industry standard built-in safety feature "Over Power Protection" (OPP). The OPP safety feature is designed to shut down the unit when the power load exceeds the wattage the unit was designed to operate within. The OPP was set to 120% to 150%, 1020 W~1300 W for GP-P850GM, and 900 W~1125 W for the GP-P750GM.
To address these potential issues raised by third parties, specifically, those discovered during their testing via DC Electronic Load equipment for extended lengths of time repeatedly close to the 120% to 150% OPP trigger point. GIGABYTE has made adjustments and lowered the OPP on GP-P850GM and GP-P750GM to the below values.
- GP-P850GM- Adjusted OPP trigger point range from 120% ~ 150% to 110% ~ 120%
- Before: 1020 W ~ 1300 W
- After: 950 W ~ 1050 W
- GP-P750GM- Adjusted OPP trigger point range from 120% ~ 150% to 110% ~ 120%
- Before: 900 W ~ 1125 W
- After: 825 W ~ 925 W
GIGABYTE GP-P850GM and GP-P750GM PSU's included industry standard power protection designs OCP, OTP, OVP, OPP, UVP, and SCP.
Safety certification from various countries to ensure safe and stable operation of your system.
To offer customers complete peace of mind, any serial number not listed in Appendix 1 are the amended OPP settings as listed in point 3.
Despite the fact that both before & after OPP adjustment versions are reliable for real world usage, we still offer owners of the GP-P850GM or GP-P750GM products included in the serial number range listed in Appendix 1 can apply for the GP-P850GM and GP-P750GM return and exchange service.
- Model name:GP-P850GM: S/N From SN20343G031011 to SN20513G022635
- Model name:GP-P750GM; S/N From SN20243G001301 to SN20453G025430
99 Comments on GIGABYTE Releases Statement on GP-P850GM & GP-P750GM PSUs
Even then I probably would just dump the damn thing in the trash based on the reviews I've read about them.I don't know. I still won't give Razer any of my money based on one purchase and complete failure of the product.
I think it backs my decision when my younger brother purchased a Razer headset because the cheap one he was using becomes uncomfortable after 30 minutes of game play.
Cheap headset was uncomfortable, but only cost around $25. Mic audio was amazing on it.
$80+ Razer headset he says is much more comfortable, but he sounds like a 12 year old, nasally. He's messed with so many settings and still sounds like a nasally, 12 year old. He hates the forced software and there are so many options (according to him) to adjust audio and mic levels that he's become irritated with the mic performance.
I just laugh at him every time I hear him talk through that headset. He's pissed he spent that money and it sounds like shit. He's tried tweaks he's found online and nothing works.
Ha! I tell him to get something that's not Razer or Turtle Beach.
But even ignoring these problems, the psu's blew up, even killed a 3080 during gamers nexus limited sample. There is such a thing called failing gracefully, this sure ain't it!I already read both version and I really don't know. Asus didn't even call it x570s in their new boards sticking with x570, but then why not simply release a bios update to the old boards?
This statement is an absolute joke too.
Like i said eralier. Each manfucaturer has better and worse series. For example MSI might be great with one chipset but the worst with other. Past experiences do not matter much in this regard. Buyers should always read and watch reviews to decide if what they're buying is a good product regardless iof the manufacturer.
That being said there are some manufacturers that i avoid myself. But only because i always hear problems with them with every model and these are not just some one off problems. For example Seagate HDD's, Creative soundcards or some lower end PSU manufacturers.
If you forget to factor in technical and customer service. All your research is for naught when that inevitable failure occurs and youve forgotten to research a companies track record with tech support and rma service(cs). Whoops, now i have to drop a couple grand on a new gpu because my client HAS to have his system and cant wait 4 to 6 weeks for the rma!
Having said that, surprisingly, ive had really solid experiences with Gigabytes customer service in the past but that doesn't change how i view their products. After seeing their reactions to this and other mb issues in the last year. They have succeeded in placing themselves firmly at the bottom of my trusted vendor list. For one, having to use a companies rma service at all is a huge factor in how i make hardware choices. Nearly as important as how well or poorly they deal with those rmas.
If Gigabyte wasnt being completely tone deaf and a typical greedy corporation, they would simply recall this failure. Apologize for this absolute flop of an excuse. Refund their customers money and take the tiny hit to their bottom line. gasp They could recoup some overall customer trust AND some all important customer loyalty. Then bury this mess once and for all.
Gigabytes response is nothing more as PR bullsh*t. They cheaped out on the hardware & their fix for it is a "software update", lmao! But what I find the most upsetting is the the side note discovery from the "Gamers Nexus" video. Different componments in every of their PSU's. It's like a box of chocolates, you never know what you get. Makes basically every review of their PSU's null & void.
Back in the days I bought a Enermax PSU for my new rig, put everything together, but the PC wouldn't start. Tried it again on the wall socket in a different room where it triggered the main house fuse. Switched it back on & tried again to fire my rig up, resulting in a loud bang & sparks flying out from the back of the PSU. Luckly no components damaged. Sent it back for replacement/repair (took 6 weeks), bought in the meanwhile a replacement from BeQuiet (which is now more than 10 years old still runs flawless in my retired rig). The Enermax on the other hand (which I put on a shelf in the attic) was, as a relative needed one years later, still dead. Since then Enermax & the retailer is on my personal blacklist. :mad:
Never cheap out on the PSU, it's the backbone of your PC & can make or break your rig. I would personally only buy PSU's from brands who make their main money with PSU's, who know their business & have a name to loose. BeQuiet is it, Seasonic is also a solid choice. Corsair is out of the game, since they jumped on the manufactured Single Rail hype train, which is only of interrest for extreme overclockers. For normal users it's nothing more than a fire hazard. Btw. here's a little Single Rail experiment:
However PSU's are serious. We had a time where people would buy ATX cases and have a sub-b 500W psu build inside of it for just 29.95$ all-in. You had many people assembling a high end system and usually within 2 weeks the PSU blew out completely. They cant carry the sustained load, the specs are advertised as "peak" and not sustained and these things where not build for best efficiency either.
You cant skimp out on a PSU. It's like the tires on your car. Luckily PSU's over the year became better and better and the quality usually can last up to years now. I still run on a Antec 750W PSU which is just pure quality components. It survived a FX 8320 at 4.8GHz with 6HDD's and a triple crossfire setup. These things are worth every penny you throw at it.
Otherwise, it's pure bull. Skimming on quality with electrical components and designs is guaranteed to backfire, often literally.
some units blew up at 60% load.
Side note, I thought Seasonic was single-rail only and Corsair did multi-rail? I'm not certain.
@jonnyGURU probably does though.
Dam, you're right. Just did some research & it looks like Seasonic is now using only single rail. Tried to find a list of Single/Multi Rail PSU's, but no luck. However, I found out that there are right now 14 PSU's on the market where you can switch between single & multi rail (from BeQuiet, Corsair & Cooler Master), which is also a nice 3rd option.
If you somehow want a faulty product then always go with EVGA.