Random shut down problem

[shilka]

Hello i have a problem with my machine i cant make heads or tails of and i have tried a lot of things and the info i have found and been told seem to contradict each other
Its a longer story but i will try and keep it as short as i can

At the start of this year i had a sudden out of the blue shut down no BSOD or warning just dead like the power cord was taken out of the PSU and the system came back a few seconds later
It damaged my 16 TB Ironwolf Pro HDD but since it was new i got a replacement from the shop and got it upgraded to an 18 TB

A few weeks later i had one of my other hard drive start screaming like a banshee out of the blue at random so i thought it was the drive or power cable

Tested all the drives with every test and program i could throw at it and nothing came up no problems with the drives so i threw the SATA power cable out (it was a stock Seasonic cable that came with the PSU) and it stopped the screaming problem so i thought that fixed the problem

Some months went by and i changed or did nothing in the machine and it started to BSOD and crash left right and center at random so i at once i thought RAM and tested it and sure enough they were FUBAR
Sent the G SKill TridentZ Neo 32 GB 3600 MHz CL kit in for RMA and bought a G SKill TridentZ AMD Edition 16 GB 3600 MHz CL 18 kit while the Neo kit was at RMA

So i replaced the RAM but that brought up yet another problem the SSD was full of corrupt files that screwed the OS up so i did a quick format and a re-installed the OS but some of the corrupt files still seem to be there despite the quick format

I need to do a low level format to nuke those corrupt files and i cant do that when i am using the drive

To add further insult the screaming hard drive and random shut off problem came back
At that point i got fed up so i cut the power to all the drives ordered a brand new Seasonic Prime Ultra TX 750 watt a Seagate Firecuda 520 2 TB SSD and an 18 TB Seagate Exos in case one of the hard drives is the cause of the problem

Cutting the power to all 6 hard drives has solved the random shut off problem it has not done it since
So there are 3 things it could be the PSU the SSD or one of the 6 hard drives and i have no clue which one it could be which is why i bought a new PSU SSD and another HDD

My system is a Ryzen 7 3700x with a Noctua NH-D15S 16 GB of 3600 MHz CL 18 RAM a Corsair MP510 1,92 TB NVME SSD an Asus X570 Strix-E and a new Asus Radeon RX 6800 TUF
The PSU is Seasonic Prime TX 750 watt and the 6 hard drives are Seagate Ironwolf Pro drives 1x 12 TB, 1x 14 TB, 1x 16 TB and 3x 18 TB Ironwolf Pro models and all of them pass every test i can throw at them with no errors and problems

I dont recall when i bought each drive but i think the 12 TB is from around mid 2018 the 14 and 16 TB are from July 2019 and two of the 18 TB are from last year from what i recall with the newest one being the one i got as a replacement for the damaged 16 TB and that was in jan of 2022

Seagate offer a 5 year warranty and all of the drives are within the warranty i even talked with both Seagate and Seasonic and Seagate said that they have never heard about a HDD shutting down the system and they said it sounded like the PSU and Seasonic said i should RMA it as it sounds like a PSU problem

Its not temps those are all fine so its not that and the new RAM comes back with zero errors

The SATA power cables i am using right now are CableMod SATA power cables since i threw out the stock Seasonic SATA power cables as i thought they were the problem but the CableMod cables has the same problem and they do it on every single port on the PSU

To me it seems like it could be a problem with the PSU but i still have my fan hub hooked to said SATA power cables and it has not shut down even with that hooked up but on the other hand it uses 12v power only from what i understand?

I think it might be either the 5v rail on the PSU thats FUBAR or maybe its one of the hard drives but i have never in my life heard about a HDD shutting a whole system down but hey there is a first time for everything

Does anyone have any imput on this bizare problem? i dont have a clue on what is going exactly and its getting extremely frustrating
I have spent so many hours on this and i am fed up with spending time on it and just want the damm thing to work again

 

[eidairaman1]

Get to a shop to have those HDDs tested,

Sudden shutdowns can be temperature related, your powergrid maybe bad as well

I suggest a UPS.

 

[freeagent]

Hmm.. I think 750 might not be enough.. but I could be wrong..

 

[eidairaman1]

Hmm.. I think 750 might not be enough.. but I could be wrong..

Asus recommends 650W for that specific gpu

 

[freeagent]

Asus recommends 650W for that specific gpu

I was just thinking maybe with all those drives, could be taking a little extra juice since they are all huge..

 

[eidairaman1]

I was just thinking maybe with all those drives, could be taking a little extra juice since they are all huge..

They can be let me get a general base line for this rig

https://seasonic.com/wattage-calculator#

Well with 7-10 fans total (psu, cpu, gpu plus 4 case fans
750 watts is their minimum spec
Those iron wolves are 7200 rpm

 

[RJARRRPCGP]

Yikes! I suspect a major PSU problem!

 

[X71200]

That's a great PSU and all those HDDs aren't going to spin at the same time after the PC passes boot, unless you do a specific workload that loads all of them (doubtful). Gaming won't put them to the peak load either. I'd say the issue lays somewhere else, such as cabling.

 

[shilka]

All AMD Intel and Nvidia power requirements are overstated so if they say 650 watts the PSU is more than big enough
Cant find it again now but last night i found a place that that said the Ironwolf Pro drives uses about 3-5 amps total of 5v power for all 6 of them

The Seasonic Prime Ultra has 20 amps of total 5v power but USB ports also eat up 5v power and i got a mouse, keyboard, and a USB hub hooked up as well
Should still be less than 20 amps even if i turn on the USB DAC/AMP and the microphone it has never shut down even with all that

Its not GPU related the problem started BEFORE i got the RX 6800 a few weeks ago so its not that i could put the older RTX 2070 Super in the system but that would be a last resort as i feel like it has already been ruled out

The last two times it shut down the PC was sitting at the desktop doing nothing i was on the phone the first time so i was not even using the PC
The second time i got up to get something to drink and while i was away it had shut down again

Funny thing is the log shows the first shut down to be at 11.58 and the one day after was at 12.28 so within half an hour of each other
The first shutdown at the start of the year was late at night while i was using the PC

There is no rhyme or reason his problem

I only found out after i ordered a new Seasonic Prime Ultra that the Corsair HX 750/850 has 25 amps on the 5v rail and has 16 SATA power connectors instead of 20 amps and 10 SATA power connectors
That might have been a better option but its too late now i already ordered another Prime Ultra TX

And last the HDD´s never spin down they are always on i hate the slow down and noise they make when they spin up and down and since they are made for 24/7 NAS sever use i see no reason to have them shut down so when the PC is on all of them are spinning

There is no sudden spike in power draw when they are on they are on
And last get the drives tested? how where and why?

I have thrown every test i can think of at them SMART DST read and write tests and all of them are fine
Sure it could be a HDD but how does a HDD shut a whole system down???

To me it seems like either its the PSU which is why i ordered a new one the corrupt files on the SSD trying to access one of the drives that are not hooked up which is why i bought a new SDD
Or it could be one of the HDD´s and since the 12 and 14 TB are the oldest and most used if it is one of the drives its most likely to be those two and if they are i have a brand new 18 TB on hand

My power grid is fine my temps are fine the system is sitting at ilde most of time
It could be that the chipset fan has gotten too much dust in it but since i need remove the old NVME SSD i will be cleaning out the dust from the chipset fan while i have the M.2 heatsink off anyway

 

[X71200]

That's not what I meant. There's a difference between idling and the HDDs actually working at their peak load. The biggest problem with having a lot of HDDs is not having staggered spin-up during the boot period. Though you're past that with your setup, so I'd say the issue likely lays somewhere else.

 

[shilka]

That's not what I meant. There's a difference between idling and the HDDs actually working at their peak load. The biggest problem with having a lot of HDDs is not having staggered spin-up during the boot period. Though you're past that with your setup, so I'd say the issue likely lays somewhere else.

I dont use all of them all at once at their max i use 1-3 at a time

 

[X71200]

Yeah, not going to be an issue with that PSU at all. You mentioned that you were running some custom cables and earlier a cable you threw off, maybe look into that.

 

[shilka]

Yeah, not going to be an issue with that PSU at all. You mentioned that you were running some custom cables and earlier a cable you threw off, maybe look into that.

They are CableMod SATA power cables and i used them for a few years but once the problem started i was using a stock cable and two CableMod cables and i found the one with the problem was the stock cable and not the CableMod cable so i threw the stock ones out and used the CableMod cables and have been using them since

Since they are another probable cause of the problem i wont be re-using them with the new PSU i will be using the ones that came with the PSU

I have 7 devices that needs SATA power 8 if i count the new 18 TB and the Prime TX comes with 10 SATA power connectors two cables with four connectors and one with two connectors
I also have 3 brand new Seasonic SATA power cables i got as a replacement from Seasonic laying in a box they also have 4 connectors per cables so if i use them i got a total 20 SATA power connectors

Now i am not a super PSU / power expert despite what some might think but those CableMod cables could be the cause i know so i wont be re-using them
And before anyone says did you make sure you bought the right ones yes i did i bought them for a Prime TX 750 watt i made sure to double check that

Unless CableMod screwed up and made the cables for another PSU

Edit: also i was looking in the Windows Event viewer and i got a whole ton of errors such as one saying Event ID 2 as late as today
It says Session "Microsoft.Windows.Remediation" failed to start with the following error: 0xC0000035

No clue what that is
I got two right next to the both shut downs that says Event ID 1101 and 6008

More errors with ones saying 1002, 10010 and 7031
One that sticks out to me is the one with the Event ID 51 that says something about disk error

And last the system has only shut down once a day around noon both times it did it and both times the system ran fine with no problems until the next day
Like i said i cant make heads or tails of this problem it seems to be power related since it makes one of the drives scream at random but only shuts the system down once a day

The RAM going bad might or might not be related to the PSU
I cant do a damm thing about the problem before i get the new PSU and it has been delayed to tuesday

I got the new SSD and HDD yesterday

 

[DeathtoGnomes]

Not sure, if you started with the Event logs and chased down each one, it might have saved you some money. Cables are usually have brand specific pin outs, so if everything was working fine before problems started they should be fine, testing them with a meter would prove that.

I searched for 1101, thats a memory error, if you change memory already, this hints at the motherboard.

There is no empirical proof that your PSU is in perfect working condition, you need to have it professionally tested, unless you can do so yourself. The best way to really begin testing a suspected PSU issue is swap out with another known good PSU that you can borrow from another system from family, friends or neighbors.

6008 : unexpected shut down, this also comes up with forced shutdown. As you've done so far this is related to your hardware issue
1002 : Program hang. is it the same program everytime?
10010 : DCOM error, security related (server did not connect with DCOM), check security logs for anything. Not sure if this applies to remote connections, if it does, check your antivirus for possible malware.
7031 : service shutdown during system shutdown and tries to restart the service. Not an issue.

And last the system has only shut down once a day around noon both times it did it and both times the system ran fine with no problems until the next day

if this is truly consistent, the event viewer may be helpful as well as the Dump log. CBS.log might have additional information. Being at the same time everytime, scan the task scheduler and compare with any logs you have.

Event 51 is something about all disk drives at startup and @X71200 might have being onto something.

 

[shilka]

The only program i am pretty sure i had open both times was Windows Media Player and i paused it when i was on the phone the first time and it shut down at 11.58 while i was on the phone i did not even touch the PC at all

The second shut down at 12.28 the next day i think i had the player open and paused it when i got up to get something to drink
After the new RAM and OS re-install Windows Media Player would lock up and crash left right and center

I looked into it and it said Windows Media Player library has been corrupted which is strange because i did a check and none of all the files on my HDD´s are corrupted they all work

I have all my music on the SSD as well as copies on both the 12 TB and 14 TB and because Media Player tends to hang and lag when playing from the HDD when its in use i play music from the SSD the very same SSD full of corrupted files i cant kill from the bad RAM

All my pictures are on the 12 TB and 14 TB drives no pictures on the SSD no point in that and takes up too much space
All my videos are on the 6 hard drives

Edit: this is the Event viewer log from the last 4-5 days
Note that i use a VPN so some of those errors are from the VPN and dont have anything to do with the problems

As for all the new hardware i have bought i have a second PC that has needed upgrades for a while so the reason why i bought new stuff instead of trying to fix the old stuff is so i move the old stuff to the second PC
I needed to buy new stuff in any case

 

[DeathtoGnomes]

I am not surprise WMP has been corrupted, its not the first time its caused multiple issues. That could explain the DCOM error too. There are better alternative music players, I use MusicBee, I have used foobar2000.

Edit: this is the Event viewer log from the last 4-5 days

Only those with the nasty red X really matter, the rest are mostly lumped into the FYI category.

 

[shilka]

I am not surprise WMP has been corrupted, its not the first time its caused multiple issues. That could explain the DCOM error too. There are better alternative music players, I use MusicBee, I have used foobar2000.

I have always used it so its just an old habit i could use VLC player instead i tried it when WMP was crashing
After the RAM went bad i did a quick format and a new OS install and even that has not fixed the shut down problem

I am really not sure if its one problem or more

 

[DeathtoGnomes]

I have always used it so its just an old habit i could use VLC player instead i tried it when WMP was crashing

the nice thing about alternitive players is their library management ( Winamp-like even), VLC doesnt have that, but as a player only, its perfect for testing here.

 

[ThrashZone]

Hi,
This build has been a dumpster fire every since it's conception.

 

[shilka]

the nice thing about alternitive players is their library management, VLC doesnt have that, but as a player only, its perfect for testing here.

Well i have been using WMP ever since i cut the power to the hard drives and it has not shut down since
I am getting really confused it might be both power and WMP the screaming hard drives is either the HDD(s) or the PSU and the shut down might be WMP???

I have no clue which it is so thats why i got fed up and ordered both a new PSU SSD and HDD
I dont want to spend time doing one thing to find it was the another thing

Brand new PSU using the stock cables brand SSD and a new HDD to replace the 12 TB Ironwolf Pro which is the oldest and the one with the least space left

 

[ThrashZone]

Nothing at all wrong with WMP lol

 

[DeathtoGnomes]

Well i have been using WMP ever since i cut the power to the hard drives and it has not shut down since
I am getting really confused it might be both power and WMP the screaming hard drives is either the HDD(s) or the PSU and the shut down might be WMP???

I have no clue which it is so thats why i got fed up and ordered both a new PSU SSD and HDD
I dont want to spend time doing one thing to find it was the another thing

Brand new PSU using the stock cables brand SSD and a new HDD to replace the 12 TB Ironwolf Pro which is the oldest and the one with the least space left

Nothing at all wrong with WMP lol

If WMP is corrupt on your system, you will keep getting the same errors on shutdowns.

 

[shilka]

If WMP is the problem should it not just BSOD? a hard shut down like the power being cut seems extreme for a program

 

[eidairaman1]

If WMP is the problem should it not just BSOD? a hard shut down like the power being cut seems extreme for a program

Ok open your eyes.

That code you had relates to your network. Late at night hmm.

STATUS_OBJECT_NAME_COLLISION 0xC0000035 in Windows 11/10

Error code 0xC0000035 that you see in Event Viewer points directly towards a Kernel Event Tracing Error. Here are some fixes to help you.

www.thewindowsclub.com

Read it.

Disconnect the modem and test that way first. Isolate.

Do this below only if disconnecting the modem has no change.
Then disconnect all hdds and then re attach 1 at a time.

Get a UPS.

 

[Deleted member 24505]

I use WMP for music, always have, never had any problems and my pc is on 24/7