Several crash in different games, (NOT) solved with TDR Level value but...

[Ergastolano]

Hi,
I share my problem and the workaround but I would to like have some answer and help.

My build:
Motherboard: MSI Mortar MAX bios v25
CPU: AMD Ryzen 3600
RAM: 16GB (2x 8192MB) ADATA XPG Spectrix D80 32000
VGA: ASUS GeForce RTX 2060 ROG Strix Gaming OC 6GB
PSU: Corsair Rmx 550
Cooler: EK Fluid Gaming A240
Case: Phanteks enthoo evolv matx
SO: Windows 10 v 1909
Nvidia driver: 441.41
AMD driver: 1.11.22.454

My problem:
Several crash in different games (Call of Duty WWII, Destiny 2, Wolrd of Warships, Rocket League). After a variable time (30 second or 40 minutes) the game crash, it stops to work and the PC come back to the desktop.

- For Destiny 2 the error was ‘’broccoli error’’→ driver video card problem.
- For Call of Duty WWII the error was: ‘’DXGI_ERROR_DEVICE_REMOVED → hardware problem.
- Rocket League and Wolrd of Warships just crash without error → The Windows registry showed: ‘’Live kernel event 141’’

Actions taken to resolve the issues:
To summarize and I write not necessarily in order: reinstalled Windows, updated Windows, reinstalled the Nvidia video card driver (only driver) ,reinstalled the AMD chipset driver, uninstalled not necessary drivers and softwares. I tried different Nvidia driver. I tried 4 different vga (all Nvidia gpu). I tried without AMD chispet driver.

I have done some stress test to check my hardware:
- HCI Memtest, after 10 hours no error found.
- AIDA 64, after 10 hours no error found.
- Prime 95, after 10 hours no error found.
- Futurmark, after 4 hours no error found.
So after spending several days, the problem has not been solved. Don't forget that I tried 4 different video cards to exclude a hardware problem and the stress test for the others component has been negative.

Workaround
Create a new registry key in Windows (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers)→ TdrLevel = 3 (other values didn't work for me).

I am not an expert, the subject here is the ‘’Timeout Detection and Recovery, this is a feature of the Windows operating system which detects response problems from a graphics card, and recovers to a functional desktop by resetting the card.”


Questions:
1)I would to like to know, Is the TDR level related a defective hardware? If yes, in my problem what is the ‘’main defendant’’?
2)This registry key, have some negative impact on the vga performance? For example a low FPS.
3)If it is a driver problem, why still in the end 2019 there are problem like this? Please, Microsoft/AMD/Nvidia/MSI/Asus, can you do something?


Thanks for the assistance and help.

I have an important update: my problem is not resolved and games crash again. This is the error when i try to playing at Cod WWII:

Until yesterday night i was sure that the issue was resolved because i played 2 hours without problem. Obviously I was wrong.



Now i tried to set the TdrDelay to 8 but the problem is not resolved .

Please, help me. Thanks in advanced.

 

[joemama]

Maybe try lowering the GPU core clock?

 

[eidairaman1]

Perhaps you should grab a 5500XT or 5700 and get rid of that potato card you have

 

[oobymach]

Looks like gpu issue or gpu driver issue, download this driver and test.

Driver Details | NVIDIA

Download the <dd~LanguageName> <dd~Name> for <dd~OSName> systems. Released <dd~ReleaseDateTime>

www.nvidia.com

 

[eidairaman1]

Looks like gpu issue or gpu driver issue, download this driver and test.

Driver Details | NVIDIA

Download the <dd~LanguageName> <dd~Name> for <dd~OSName> systems. Released <dd~ReleaseDateTime>

www.nvidia.com

For the amount of bashing he does on AMD gpus it suits him.

 

[ne6togadno]

try this one https://us.download.nvidia.com/Windows/436.48/436.48-desktop-win10-64bit-international-whql.exe

@eidairaman1 read more carefully

 

[Ergastolano]

Maybe try lowering the GPU core clock?

I tried and it didn't work. Thanks for the suggestion.

Perhaps you should grab a 5500XT or 5700 and get rid of that potato card you have

Lol, this is a great suggestion. Thanks...but maybe i should grab an Intel platform .

Looks like gpu issue or gpu driver issue, download this driver and test.

Driver Details | NVIDIA

Download the <dd~LanguageName> <dd~Name> for <dd~OSName> systems. Released <dd~ReleaseDateTime>

www.nvidia.com

I tried and it didn't work. Thanks for the suggestion.

try this one https://us.download.nvidia.com/Windows/436.48/436.48-desktop-win10-64bit-international-whql.exe

@eidairaman1 read more carefully

I tried the dch version (standard is not compatible) and it didn't work. Thanks for the suggestion. I tried also with another oldest version but i have the same negative result.

I tried to put the DDR modules in the other 2 slots but again negative result.

As i wrote, i tested with different vga:
- The first one was an 1660 Ti (second market) and the problem was the same so i thought that the problem was a defected vga.
- Second one was a 2060 (from a store but reconditioned). With this VGA the problem was worst, no monitor signal. I thought , i am not lucky, another defected VGA.
- The third video card was an old vga, GTX 210 ( i have this card only for emergency and test use). With this VGA the problem was the lost video signal but only for few seconds and with a random time. I thought, maybe this vga is too old to work properly in this news system.

So, 4 VGA tested and i think the problem it is not the VGA.

Do you have other idea/suggestion? thanks again in advance for your advice guys

 

[ne6togadno]

Fix LiveKernelEvent 141 Hardware Error with 7 Tested Methods

The Windows 10 Live kernel event 141 error can be fixed with the help of some simple troubleshooting solutions. Apply them one by one, as given.

windowsreport.com

LiveKernelEvent 141 - Hardware failure??

My computer was built for gaming. But every time I try to run my preferred racing game I experince a crash. The Reliability Monitor gives this error message: Description A problem with your hardware

answers.microsoft.com

 

[ruff0r]

The last time i had the DXGI_ERROR_DEVICE_REMOVED it was my psu going bad.
The last time i had LiveKerenelEvent 141 it was my psu going bad.
Now i am not saying YOUR Psu is going bad, but if you have the chance try another one.

 

[eidairaman1]

The last time i had the DXGI_ERROR_DEVICE_REMOVED it was my psu going bad.
The last time i had LiveKerenelEvent 141 it was my psu going bad.
Now i am not saying YOUR Psu is going bad, but if you have the chance try another one.

You mean 41

I tried and it didn't work. Thanks for the suggestion.



Lol, this is a great suggestion. Thanks...but maybe i should grab an Intel platform .



I tried and it didn't work. Thanks for the suggestion.




I tried the dch version (standard is not compatible) and it didn't work. Thanks for the suggestion. I tried also with another oldest version but i have the same negative result.

I tried to put the DDR modules in the other 2 slots but again negative result.

As i wrote, i tested with different vga:
- The first one was an 1660 Ti (second market) and the problem was the same so i thought that the problem was a defected vga.
- Second one was a 2060 (from a store but reconditioned). With this VGA the problem was worst, no monitor signal. I thought , i am not lucky, another defected VGA.
- The third video card was an old vga, GTX 210 ( i have this card only for emergency and test use). With this VGA the problem was the lost video signal but only for few seconds and with a random time. I thought, maybe this vga is too old to work properly in this news system.

So, 4 VGA tested and i think the problem it is not the VGA.

Do you have other idea/suggestion? thanks again in advance for your advice guys

Probably bad house power or power supply.

 

[ne6togadno]

since a lot has been tested with few different vgas, drivers and win installs at this point i'd start ruling out other components one by one.
starting with psu and ram as most easy replaceable parts

 

[Ergastolano]

since a lot has been tested with few different vgas, drivers and win installs at this point i'd start ruling out other components one by one.
starting with psu and ram as most easy replaceable parts

yes, I'm doing just that, especially the ram modules.

 

[ne6togadno]

with all different vgas did you used pcie16 slot for testing or you tried with other pcie slot too.
because one possible cause of the problem could be faulty pcie slot. so you may try with 2nd slot before you try with different mobo.

 

[Ergastolano]

i think that maybe the problem is one module of DDR. I'm still testing to be sure. Tomorrow i will test also with different DDR modules.

 

[ne6togadno]

shitty problem. i hope you solve it sooner rather then later.

 

[Ergastolano]

So, i tested one module at a time and with one module games crashed, with the other one module all was good. Now i have a new couple of memory and all works very good. So was a bad memory module and the cause of the crash was this. Thanks anyway for your help.