Friday, April 20th 2012

Overclockers UK Announces 14-day Satisfaction Guarantee Scheme

Press Release by

Apr 20th, 2012 13:27 Discuss (15 Comments)

With a renewed commitment to customer service, OVERCLOCKERS UK are taking this focus on a hassle-free and enjoyable shopping experience one step further by introducing a new 14 Day Satisfaction Guarantee.

OVERCLOCKERS UK strives to provide the best customer experience possible and recognising this, puts the customer very first. Wanting to ensure that customers are satisfied and content with their purchase, the new Customer Satisfaction Guarantee aims to take this commitment to the next level. Instead of offering the regular 7 working days to return an order, OVERCLOCKERS UK is now extending the time frame for all their consumers to an incredible 14 days. This service initiative is second to none and the 14 Day Satisfaction Guarantee is a testament to OVERCLOCKERS UK providing the highest possible levels in customer service.

As opposed to the usual 7 working days set forth by the Consumer Protection (Distance Selling) Regulations 2000, OVERCLOCKERS UK are now offering every consumer an extended 14 day time period. If customers wish to return an item, they may do so within the first 14 days after receipt of the order by getting in touch with the returns team who will be happy to assist in any way they can, with the aim of making the process as efficient and hassle free as possible. Simply call Technical Support and Returns at 0871 200 5053 or contact us via WebNote.

You can find out more about the OVERCLOCKERS UK 14 Day Satisfaction Guarantee here.

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15 Comments on Overclockers UK Announces 14-day Satisfaction Guarantee Scheme

WhiteLotus

btarunrWith a renewed commitment to customer service

You mean "Introducing a customer satisfaction scheme".

Oh and from eBuyers return policy:

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated)

InnocentCriminal

Resident Grammar Amender

This is a joke right?

If this makes waves, I'll consider purchasing from them again.

overclocker!

Ebuyer and Scan for me. OCUK`s customer service sucks!!!!!!!!!!

punani

btarunrInstead of offering the regular 7 working days to return an order, OVERCLOCKERS UK is now extending the time frame for all their consumers to an incredible 14 days.

14 days is written in law in Finland. :cool:

FreedomEclipse

~Technological Technocrat~

punani14 days is written in law in Finland. :cool:

most places here in the UK offer 14days without even asking. though there are some retailers out there who wont give you a refund well within that 14day period because you opened the box which is just silly.

SCAN tried to pull this on me once, but I know the manager of the returns department is a SCAN rep at another forum that i frequent less at and he authorised an RMA.

So it really depends who picks up your case when you decide youre not happy and want to return something.

phanbuey

Typical european customer service... 14 days is a joke.

Newegg:

Standard Return Policy

Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: Yes

Open Box Refund Only Return Policy

Return for refund within: 30 days
Return for replacement within: non-replaceable

Grings

phanbueyTypical european customer service... 14 days is a joke.

Newegg:

Standard Return Policy

Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: Yes

Open Box Refund Only Return Policy

Return for refund within: 30 days
Return for replacement within: non-replaceable

14 days is a joke, yet getting charged a 15% restock fee is something to brag about?

WhiteLotus

Grings14 days is a joke, yet getting charged a 15% restock fee is something to brag about?

Also these policies state that you have to tell them within 7/14 days that you want to return it. Then after that you have 28 calender days (at least with eBuyer).

Also Newegg=giant computer parts distributor with a giant customer base
Most of European etailers=small local to one country distributor with small (in comparison) customer base.

Yea Newegg can afford to give a little back.

Grings

I think the fact that if you send anything back in this country, barring extreme weather, it is going to get to them next day, why you would need to sit on that item for 3 and a half weeks is beyond me.

Also Ebuyer's service owns, every time i have returned or rma'd something they have sent a courier to my home to collect the item at no extra charge.

#10

Tatty_Two

Gone Fishing

It's a positive move for those who buy an item and then decide they don't want to keep it, it does not address the very poor support in relation to RMA's/Warranty returns a few weeks down the line and that basically is what has reduced their customer base.

#11

Scheich

Looks like the US is more friendly with customers, even Amazon seems to work pretty well.
Your typical EU dealer will just cheat and steal from you, local laws only work if you are willing
to suffer through the enforcement (lawyers and stuff). So smile, when you buy only from the most
secure/biggest sellers, knowing you safed yourself from an assload of trouble and hate.

#12

WhiteLotus

ScheichLooks like the US is more friendly with customers, even Amazon seems to work pretty well.
Your typical EU dealer will just cheat and steal from you, local laws only work if you are willing
to suffer through the enforcement (lawyers and stuff). So smile, when you buy only from the most
secure/biggest sellers, knowing you safed yourself from an assload of trouble and hate.

Have you ever had to send something back with eBuyer? I have. I RMAed some laptop RAM, and they said don't worry about it. Just flog it in the bin because the cost of us to test it and make sure you're telling the truth is more than the loss of the product. So they just shipped me another stick. At no extra fee. Arrived within two days too.

#13

chaotic_uk

will no longer buy from them now that they are not uk owned

#14

Fourstaff

chaotic_ukwill no longer buy from them now that they are not uk owned

:ohwell:

Getting owned by Caseking.de is probably the best thing which has happened to this company, their customer services are definitely improving.

#15

qubit

Overclocked quantum bit

Fourstaff:ohwell:

Getting owned by Caseking.de is probably the best thing which has happened to this company, their customer services are definitely improving.

As long as that cowboy Mark Proudfoot isn't in the picture any more, they are likely to get better. Who knows, I might even start buying from them again if I hear enough good reports about them.

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Overclockers UK Announces 14-day Satisfaction Guarantee Scheme

15 Comments on Overclockers UK Announces 14-day Satisfaction Guarantee Scheme

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