Monday, October 8th 2018

Microsoft Pulls Windows 10 October 2018 Update

Over the weekend Microsoft has stopped delivery of their latest Windows 10 October 2018 Update (Build 1809). Many user reported serious issues with the new version, with the biggest problem being the deletion of files in "My Documents". Some users have reportedly lost hundreds of Gigabytes of data, containing decades of their life's work. Another scary experience was that in an enterprise environment, where "My Documents" was mounted from a server, with shared subfolders, the update erased all the documents on the network server. Let's hope the affected people have backups. Reportedly copies on OneDrive aren't affected.

Other users are having issues with drivers not installing properly, or the system crashing during a driver install. Another Microsoft bulletin goes into detail that using an Intel Audio Device with the new update "may result in excessive processor demand and reduced battery lifemay result in excessive processor demand and reduced battery life".
Microsoft has issued the following statement:

"We have paused the rollout of the Windows 10 October 2018 Update (version 1809)* for all users as we investigate isolated reports of users missing some files after updating.

If you have manually checked for updates and believe you have an issue with missing files after an update, please minimize your use of the affected device and contact us directly at +1-800-MICROSOFT, or find a local number in your area https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers. Alternatively use a different device to contact us at https://support.microsoft.com/en-us/contactus/ (link will vary according to country of origin).

If you have manually downloaded the Windows 10 October 2018 Update installation media, please don't install it and wait until new media is available.

We will provide an update when we resume rolling out the Windows 10 October 2018 Update to customers."

Update 08:33 UTC:
Apparently Microsoft support is able to help with file recovery, and urges you to contact them via phone.

Microsoft's 1st level support will just tell you to run System Restore which relies on a restore point being created prior to the upgrade. Creating a restore point before upgrade is the default behavior, so it looks like if you have a restore point, you're good to go.

If that doesn't work out, then 2nd level support will request to remotely login to your system, where they can run some sort of file recovery tool (similar to GetDataBack NTFS). The underlying reason why this can work is that when a file is deleted, only its entry in the filesystem directory is deleted, not the actual file data itself. So, as long as the data blocks haven't been overwritten by some new data, it's possible to recover the files. That's exactly the reason why Microsoft recommends to stop using affected systems. Sources: Microsoft, User who lost 220 GB, Intel Audio issue with Update, Reddit user on MS Recovery Procedure
Add your own comment

94 Comments on Microsoft Pulls Windows 10 October 2018 Update

#1
ZeppMan217
Oh boy, those automatic updates that irreversibly delete your stuff sure are great. Excellent QA on Microsoft's side.
Posted on Reply
#2
londiste
Has anyone come across technical details on what the hell goes wrong?
I have seen several speculations, the new OneDrive feature - Storage Sense or whatever it was called - being one. Lack of disk space being the other, where installer just decides to drop whatever data is not system files.
Posted on Reply
#3
Live OR Die
Im running it with no issues and it lucky i don't use one drive or keep my files anyway on my windows drive.
Posted on Reply
#4
huguberhart
This is terrible in any way. It doesn't matter if it were 'files from a decades work' or some childs doodles. This shouldn't have happened. For as much the updates get bad rep, I wouldn't have thought it could get worse. I wonder, what is going to be done about this, if anything at all..
Posted on Reply
#5
Live OR Die
"huguberhart said:
This is terrible in any way. It doesn't matter if it were 'files from a decades work' or some childs doodles. This shouldn't have happened. For as much the updates get bad rep, I wouldn't have thought it could get worse. I wonder, what is going to be done about this, if anything at all..
Well sounds like there going to recover any lost files if any are left lol, data recovery on SSDs is pretty much pointless.
Posted on Reply
#6
Tartaros
I haven't tested enough my laptop but after some time without using it and after doing a full charge and install of this update I let it idle with the screen on for about half an hour and battery dropped from 100% to 75%. I started to think the battery was dying.
Posted on Reply
#7
IceScreamer
This is so convenient, this being my first windows 10 installation. It was a clean install and no visible problems but news like these are seriously stopping me from installing 10 on my home machine.
Does this warning apply to a fresh direct installation of Windows 10 1809 or only if you update a previously installed version?
Posted on Reply
#8
Live OR Die
"IceScreamer said:
This is so convenient, this being my first windows 10 installation. It was a clean install and no visible problems but news like these are seriously stopping me from installing 10 on my home machine.
Does this warning apply to a fresh direct installation of Windows 10 1809 or only if you update a previously installed version?
It would only apply when updating, as a fresh install you wouldn't have any personal files on the system to wipe.
Posted on Reply
#9
IceScreamer
"Live OR Die said:
It would only apply when updating, as a fresh install you wouldn't have any personal files on the system to wipe.
Yea I figured, but was wondering whether are there any issues that would occur later down the road with the update or is this all due to the updating process itself.
Posted on Reply
#10
lZKoce
That poll needs upgrade. Only two options? Question with "Yes" and "No"?. I am not genius at statistics, but you have to be able to put the results in mathematics to be relevant/analyzed. What "Yes" is "1" and "No" is "0"?. As much as I want to vote, the results will be broken IMHO.
Posted on Reply
#11
RichF
I just wonder how much worse Windows 10 can get before people demand something better.

This seems to be the theme for humanity these days.
Posted on Reply
#12
ppn
I always change the windows Document folder path to D:, seems fine for now. the location didnt change either.
Posted on Reply
#13
CandymanGR
My system and files are still okay (win10 latest update), but no matter what, if this is not affecting just a few users (because of some odd reason, a strange bug or a software conflict), then it seems M$ has fucked it up again. They do not even try anymore to build something good. Those are the traits of monopoly i guess.
Posted on Reply
#14
Vayra86
Microsoft putting the F in Fail Fast

Inb4 our resident MS apologist saying its extremely difficult to update all these configs. We know. Its still good entertainment :D
Posted on Reply
#15
ZhangirDuyseke
Once again ignorant techpowerup users crisitise Windows 10 for no apparent reason! Windows 10 October Update was meant to be installed on October 8 or 9 for masses!!! Only people who manually downloaded and installed it are enthusiast PC users! And how can you call someone enthusiast PC user if they don't do any damn backup?! They are fools then and it's their own fault. Everybody should know that you have to make a backup every big Windows update.

"RichF said:
I just wonder how much worse Windows 10 can get before people demand something better.

This seems to be the theme for humanity these days.
Then use outdated and soon be vulnerable Windows 7 or even better, Windows XP!
Posted on Reply
#16
Splinterdog
Windows updates have constantly been the bane of my brother's life recently since he's on an awful BT Internet connection which on good days may go over 1.5Mbps, but generally speaking it's less than 1.
Anyway, the automatic updates have screwed his Windows install on at least five occasions requiring a clean install where restores or images weren't possible. In fact, in my recent UK trip I even built him a new PC (Mobo, PSU,CPU etc) as his exiting setup was a bit aged anyway and exactly the same has happened - twice. I've had to walk him through it over Whatsapp on his 1.5 mbps connection which isn't fun.
Long story short, he lefty the PC somewhere else for a few days for the latest updates and we've now completely disabled automatic updates. Fortunately he has everything backed to Google Drive and an external HDD.
Windows updates have now become the new malware.
Posted on Reply
#17
hat
Enthusiast
"Vayra86 said:
Inb4 our resident MS apologist saying its extremely difficult to update all these configs.
No it's not. It's just hard to do it correctly. Though I can't imagine while user files were wiped out. I could understand something screwy happening somewhere causing BSOD easier than deleting user files...

Unless this is an insidious way of promoting Onedrive...
Posted on Reply
#18
Aquinus
Resident Wat-man
Microsoft is still screwing up major updates I see.
Posted on Reply
#19
ZhangirDuyseke
"Splinterdog said:
Windows updates have constantly been the bane of my brother's life recently since he's on an awful BT Internet connection which on good days may go over 1.5Mbps, but generally speaking it's less than 1.
Anyway, the automatic updates have screwed his Windows install on at least five occasions requiring a clean install where restores or images weren't possible. In fact, in my recent UK trip I even built him a new PC (Mobo, PSU,CPU etc) as his exiting setup was a bit aged anyway and exactly the same has happened - twice. I've had to walk him through it over Whatsapp on his 1.5 mbps connection which isn't fun.
Long story short, he lefty the PC somewhere else for a few days for the latest updates and we've now completely disabled automatic updates. Fortunately he has everything backed to Google Drive and an external HDD.
Windows updates have now become the new malware.
Do you understand that Windows updates contain importans security patches, bug fixes, new features and it is recommended to install updates regularly or your PC is going to be vulnerable? I've upgraded to Windows 10 from Windows 8.1 in 2015 and had no issues for 3 years!
Posted on Reply
#20
Vayra86
"RichF said:
I just wonder how much worse Windows 10 can get before people demand something better.

This seems to be the theme for humanity these days.
Well, Windows 10 is quite fine if you ask me. Does everything 7 did, and does it faster. Has new options both under the hood and in the cockpit that are useful and its fully backwards compatible. What more can you expect?
Posted on Reply
#21
ZhangirDuyseke
"Vayra86 said:
Well, Windows 10 is quite fine if you ask me. Does everything 7 did, and does it faster. Has new options both under the hood and in the cockpit that are useful. What more can you expect?
OMG at least someone likes Windows in this cesspool. Everybody hates Windows 10 for no reason here.
Posted on Reply
#22
scevism
Only thing i've lost is my Bluetooth driver can i fix it NO.:banghead:
Posted on Reply
#23
Vayra86
"ZhangirDuyseke said:
OMG at least someone likes Windows in this cesspool. Everybody hates Windows 10 for no reason here.
No, you're just jumping to conclusions and literally every post you make here is some veiled criticism at this community.

Nobody is forcing you to be here in this 'cesspool' of 'ignorant' users... Quite the opposite, if you'd ask me.
Posted on Reply
#24
trog100
i think these mostly unwanted six monthly updates are a total pain in the arse.. i know its connected with MS wanting to be a "service" rather than simply an operating system but its time they stopped it..

trog
Posted on Reply
#25
Aquinus
Resident Wat-man
"ZhangirDuyseke said:
OMG at least someone likes Windows in this cesspool. Everybody hates Windows 10 for no reason here.
No reason? Bricking my install after installing major updates twice isn't a reason? :kookoo:
Posted on Reply
Add your own comment