Tuesday, May 19th 2020

Epic Games Store Finally Adds Automatic Refunds

We've recently enabled the ability to self-refund qualifying purchases online by yourself. When you sign into your account on the Epic Games website, click the "Account" dropdown in the top right corner of the webpage, go to the "Transactions" tab and click the game title. If the game is eligible for a self-service refund, please click the "Refund" option to initiate the refund process.

All games are eligible for a refund within 14 days of purchase for any reason. However, you must not have played more than 2 hours.You will not be eligible for games from which you have been banned or for which you have otherwise violated the terms of service. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy.
Source: Epic Games
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12 Comments on Epic Games Store Finally Adds Automatic Refunds

#1
dicktracy
They're improving fast and winning exclusives left and right. Steam shills are always angry because they hate competition. "Windows store bad. EA Origin store bad. Ubisoft UPlay bad. Epic Store bad."

Epic should take it up a notch and make Unreal Engine 5 exclusive to their platform. LOL
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#2
silentbogo
... And still no shopping cart...:kookoo:
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#3
BiggieShady
silentbogo
... And still no shopping cart...:kookoo:
Good guy Tim Sweeney saves you from burning hundreds of euros at a time :laugh:
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#4
Vayra86
silentbogo
... And still no shopping cart...:kookoo:
Yeah it is puzzling, but that kinda confirms that its a niche feature for a store such as this. Its apparently not used enough to care about, I'm sure its on a backlog somewhere...
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#5
Gungar
dicktracy
They're improving fast and winning exclusives left and right. Steam shills are always angry because they hate competition. "Windows store bad. EA Origin store bad. Ubisoft UPlay bad. Epic Store bad."

Epic should take it up a notch and make Unreal Engine 5 exclusive to their platform. LOL
Because winning exclusives is suppose to be good? and if you support that you are just as bad as they are.
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#6
Vayra86
Gungar
Because winning exclusives is suppose to be good? and if you support that you are just as bad as they are.
You still don't get it, do you. Thanks for reminding me btw that I still have to download GTA V.

For free.
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#7
Imouto
Vayra86
You still don't get it, do you. Thanks for reminding me btw that I still have to download GTA V.

For free.
That sure looks like what a legit competing shop would do. And making sales out of your own pocket incurring in a loss with each game sold. And getting exclusives for more money than they will make in their whole lifetime just so the other shops don't get it too.

Promoting this kind of unfair competition is what you get into trouble in the long run.
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#8
Vayra86
Imouto
That sure looks like what a legit competing shop would do. And making sales out of your own pocket incurring in a loss with each game sold. And getting exclusives for more money than they will make in their whole lifetime just so the other shops don't get it too.

Promoting this kind of unfair competition is what you get into trouble in the long run.
Its called investment and strategy, and Epic is not being secretive about it either. This is not unfair competition... Valve could do the same thing tomorrow. Or EA. Or Ubisoft. All deep pockets and all playing by the rules. Exclusivity is normal and it happens everywhere, it is a generally, widely accepted phenomenon in business. Somehow, in gaming it is not? That is one heavy rock you've been under... Its not even an exclusivity towards us, the customer, because we can just enter the service freely with no strings attached; heck, we even get rewarded for it. You or I are not part of those exclusivity deals, why would we care? We never used to care; there have been consoles around locking us out of content ten times harder. Want to come in? Pony up 300-600 bucks first, thx. Oh you want online? Add sub pls, thx. Or what about cloud services? Pay monthly to enter. And note: they are cutting up content releases too to push those services. No freebies. Maybe a discount when you join, or a 1 dollar tryout period. Gone? Poof, gone is all you've done. Want game X, Y and Z too? Please take premium membership, oh and we actually don't even have game Z, you need another service for that... and by the by, game Y is going to get taken off in two weeks, so be quick about it...

Epic's agenda is very clear, and its agenda is beneficial to the end customer, us. Have you not noticed how suddenly a whole range of non-MTX driven content is getting much more exposure? The 'real' games, with no strings attached. The adventures, single player focused, 'pretty and kind' type of games, there is a much greater variety on a front page of an Epic Store than what you can find on EA, Ubisoft, or even Steam. Steam probably has a similar offering, but it is so fragmented you can't find the better half of it, and the other half is ancient.

IF that even gets us into trouble in the long run, let's at least enjoy it while it lasts. But if you speak of 'good and fair competition'... I think EGS and the type of product it highlights is the very definition of it. The real scam is not in the Stores, its in the games, and those games are handily, largely avoided by Epic. This does not even take into account the obvious financial benefit which will ultimately benefit end users too; after all, if you can shave 15-20% off your marketing budget, there is spare money that can go into anything to make a better product. In addition, if the Store is willing to guarantee a base income of sales, its easier to take a risk with a somewhat 'less popular' type of game concept. These are all things we should applaud, not block.

Its simple: they found a win-win situation with tons of (independant) publishers, and it enriches the market, not just with the games, but with the very necessary reality check on what people look for in gaming. I hope they thrive. And by the way... using your profits from a successful release to fund the next venture has been the standard procedure for game publishers since...well, forever.

Epic is no different than Valve in that regard, and they might evolve into a similar sleeping giant over time, who knows. If you fight Epic now, in the current state of the market, with cloud services pushing out fair game development, you've seriously, utterly lost sight of reality. Sweeney saw it coming and acted upon it.
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#10
R-T-B
Vayra86
You still don't get it, do you. Thanks for reminding me btw that I still have to download GTA V.

For free.
He's right though. Exclusives in general suck.

Not anti-any-store here, competition is good. But they do.
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#11
Franzen4Real
R-T-B
He's right though. Exclusives in general suck.

Not anti-any-store here, competition is good. But they do.
I do think that exclusives on consoles suck, because you are now hardware locked from using it across platforms. On PC I can still play the game no matter what store it comes from. And since I use the game stores to buy the game instead of launch the game, the exclusivity of a title is irrelevant to me.
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#12
Vayra86
Imouto
TL;DR
Your loss not mine, it does confirm your attention span is problematically short.
R-T-B
He's right though. Exclusives in general suck.

Not anti-any-store here, competition is good. But they do.
Exclusivity is a way to increase competitiveness, and thus, compete. Otherwise all you have left is competing on price, which is a race to the bottom -- and definitely not beneficial to decent budget for game development. It is extremely common in entertainment, and never really applies to the customer - it does not in this case.

Exclusivity is shit when you are tied to a service to access it. EGS is not that. The launcher is free. A service such as offered through cloud gaming is not. If the exclusivity applied to them, then yes, by all means, burn them down.

I think exclusivity is just fine, what really sucks is vendor lock-in / closed ecosystems. But those walls are coming down, really. Console exclusives end up on PC. In part due to EGS...
Maybe the disconnect exists in the idea that a launcher is also considered a lock-in of the game. But in that, Steam is no different. No Steam, no game unless you crack it.
Franzen4Real
I do think that exclusives on consoles suck, because you are now hardware locked from using it across platforms. On PC I can still play the game no matter what store it comes from. And since I use the game stores to buy the game instead of launch the game, the exclusivity of a title is irrelevant to me.
Its pretty stunning that this sort of common sense is not common on this subject. I mean... does this really need explanation I wonder. How low can we go
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