Thursday, November 15th 2007

Dust Voids PLAYSTATION 3 Warranty?

Do you know that dust can void your PS3 warranty? Probably no, so let's start from the beginning:
I have kept my 60gb PS3 in Its entertainment center since its purchase. It is known within the PS3 community that the thing is a HUGE dust magnet. I took good care of it...One day I turn it on and put in a disc and it doesn't show up, then it wont eject, finally I get it to eject and I try a blu-ray, nothing, CDs, nothing.
said the customer of this poor PS3. After some minor obstacles with the warranty he was able to RMA his console. 5 days later, Sony calls the guy saying that it has taken pictures inside of his PS3 and it was too dirty to be eligible for replacement, so no warranty. The next day he got a call from the same guy, telling him that there is no way Sony could replace the console unless he pay 150$ out-of-warranty replacement fee? Sorry I'm limited on the front page, you'll need to click here or on the source link and continue reading what happens after.

Source: The Consumerist
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66 Comments on Dust Voids PLAYSTATION 3 Warranty?

#1
Ravenas
JC316 said:
Honestly, they cant void your warranty because you are a poor house keeper, that is BS. That would be like GM voiding your warranty because you live on a dirt road and the car was dirty.

If they will void on that, then they should have air cleaners or something saying that you should always keep it dusted. Thats the problem with a warranty though "misuse" covers a BROAD spectrum of BS that they can make up.
I would hate to see how your electronics look. :laugh:
Posted on Reply
#2
tkpenalty
This guy needs to smarten up... He should really clean his console, before he takes any pictures.
Posted on Reply
#3
wazzledoozle
tkpenalty said:
This guy needs to smarten up... He should really clean his console, before he takes any pictures.
Sony took these pics.
Posted on Reply
#4
laszlo
In my opinion who didn't clean at least the visible parts from dust don't deserve to have free repair;even if you have warranty sticker and you can't open a console or computer case you can clean it;i've done it a few time with compressed air and is more than waiting years;monthly cleaning is needed at fans and coolers and the result is obvious a cooler sys with 5-10 degrees C .
But who don't care and have enough money deserve to be treated like this.
Posted on Reply
#5
JC316
Knows what makes you tick
Ravenas said:
I would hate to see how your electronics look. :laugh:
Lol, I do have a DUSTY ass house, but my electronics are perfect. My house was built in 1954 and it has the old "Blow in" type insulation in the attic, makes HELL for dust once it starts breaking down.
Posted on Reply
#6
pead929
Make it more clear cut?...are you kidding me!? What part of "Neglect" did you not understand? :roll:
Posted on Reply
#7
KennyT772
JC316 said:
Honestly, they cant void your warranty because you are a poor house keeper, that is BS. That would be like GM voiding your warranty because you live on a dirt road and the car was dirty.

If they will void on that, then they should have air cleaners or something saying that you should always keep it dusted. Thats the problem with a warranty though "misuse" covers a BROAD spectrum of BS that they can make up.
Only way GM would void your warrenty is if it had this level of neglect. Like I said in a pervious post, you wouldn't get warrenty service if you went off roading with your 4x4 and broke something in the process. It is not covered by any warrenty (neglect) unless it failed by their workmanship (dead fan, overheating due to poor design-360).

The state of the unit shows this guy did not care for his ps3, otherwise known as neglect.
Posted on Reply
#8
pead929
KennyT772 said:
Only way GM would void your warrenty is if it had this level of neglect. Like I said in a pervious post, you wouldn't get warrenty service if you went off roading with your 4x4 and broke something in the process. It is not covered by any warrenty (neglect) unless it failed by their workmanship (dead fan, overheating due to poor design-360).

The state of the unit shows this guy did not care for his ps3, otherwise known as neglect.
Thank you for putting that so eloquently. I couldn't of said it better myself.
Posted on Reply
#9
Ketxxx
Heedless Psychic
Stupid. Dust is unavoidable, and that PS3 just looks to have fingermarks where its probably been moved from one room to another on a regular basis for whatever reason. If dust really voids the warranty, I'm deff not buying a PS3, they can kiss my white arse and I'll buy a Wii to spite them.
Posted on Reply
#10
lemonadesoda
The picture doesnt look like regular dust, but "builders dirt" like there has been some serious grit and dust (not domestic fluff) that this machine has been exposed to.

I have to side with SONY. The machine was DISRESPECTED to be found in such a condition: it is NOT normal household dust.

BUT they should have show pictures of the insides too.
Posted on Reply
#11
Ketxxx
Heedless Psychic
I wouldnt put it past sony to of thrown some dirt on the console themselves. Nothing is below what a manufacturer will try. I will admit tho, the owner of that console should of been smart enough to clean it up externally before sending it in.
Posted on Reply
#12
JC316
Knows what makes you tick
KennyT772 said:
Only way GM would void your warrenty is if it had this level of neglect. Like I said in a pervious post, you wouldn't get warrenty service if you went off roading with your 4x4 and broke something in the process. It is not covered by any warrenty (neglect) unless it failed by their workmanship (dead fan, overheating due to poor design-360).

The state of the unit shows this guy did not care for his ps3, otherwise known as neglect.
Not true, they still cant void it there either, since a 4x4 truck is made for off road usage. My Blazer has the off road High and Wide package for clearing rocks.
Posted on Reply
#13
KennyT772
So ripping a transfer case in half at the dealers expense is covered by warranty?
Posted on Reply
#14
job1866
Dust

Sony should fix it for free! It's just bad business to carry on the about some dust. I don't have a PS3 and now I won't get one for sure. Hell why would I, since they can't stand behind anything they sell. I don't know what's keeping the Sony ship afloat, but they won't last much longer treating customers like that!
Posted on Reply
#15
Wile E
Power User
JC316 said:
Not true, they still cant void it there either, since a 4x4 truck is made for off road usage. My Blazer has the off road High and Wide package for clearing rocks.
Go ahead and break something off-roading, and see if they cover it under warranty. I guaranty they don't, and void the remainder of your warranty in the process. This happened to my previous neighbor with his S-10. He took it off roading and broke an axle. The dealer refused the warranty work and voided his warranty. Read you warranty again, off-roading is not considered normal use. It's considered extreme use.

Same goes if you blow your car up on a race track.


I still agree with Sony on this one.
Posted on Reply
#16
Behemoko
At his absolute worse, he could have at least cleaned it before sending it in, you do have to admit that this guy is a bonafied 'tard to begin with..
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