Anyone else having issues with the RX 480 and a 4K desktop?

AntDeek · Mar 29, 2017

Very unhappy with @XFXSupport RMA process. After contacting via the support site and on social media I cannot get an update from these guys regarding a card I saved $260 for. I will buy another card brand next time.

XFXSupport · Mar 29, 2017

I am XFX Support, I'm Mark at XFX. I don't see anything from you on facebook, but i see you DM'd us on twitter...

Thank you for letting me know your card arrived today. It will be tested and processed as soon as we can get to it. We've recently moved to a new building so our RMA turn around may be a few days delayed.

We are doing our best to give everyone a fast quick return and we appreciate your patience. Thank you

AntDeek · Mar 29, 2017

Thank you for the reply. Please issue me a refund. I spend a lot of money on this card and should not have to wait while you guys move. I will purchase another card.

AntDeek · Mar 29, 2017

For the public record. The response I received via the support (which was SILENT for days) told me I have to wait while they are moving and that the RMA process is delayed. Unreal. Purchase from another board manufacturer. When my motherboard died, ASUS sent me the replacement beforehand.

FordGT90Concept · Mar 29, 2017

To be fair, this is normal for card RMAs. All OEMs I've encountered test the card before doing anything. A week before shipping out a replacement card is normal.

AntDeek · Apr 3, 2017

Another of embarrassing customer service by XFX. Was told I was going to recieve and update today. Not a peep after reaching out on here and social media. No refund offered. $260 card was having issues out of the box and many people report the same failure with 4k content

XFXSupport · Apr 3, 2017

I'm pushing my RMA department and testing team as hard as i can. Replacements are still being offloaded on pallets. Im hoping to start shipping again thursday.

Trust me, im doing everything i can, the longer things take, the more work i get in the form of requested updates.

Caring1 · Apr 4, 2017

AntDeek said:
Another of embarrassing customer service by XFX. Was told I was going to recieve and update today. Not a peep after reaching out on here and social media. No refund offered. $260 card was having issues out of the box and many people report the same failure with 4k content

Please stop embarrassing yourself, you are coming across as a whinger.
XFX are doing what they can considering the circumstances.

Ungari · Apr 4, 2017

AntDeek said:
I think my warranty is void due to replacing thermal paste with Grizzly which sucks and my amazon return window closed January 31st

What was it that made you suspect bad thermal paste from the factory?

AntDeek · Apr 5, 2017

Ungari said:
What was it that made you suspect bad thermal paste from the factory?

From my experience OEMs tend to use cheaper thermal material. I saw a 5c reduction when overclocked using Grizzly.

Processor	8700k OC @ 5GHz (1.35 V)
Motherboard	ASUS Prime Z390-A
Cooling	Corsair H100i v2
Memory	16GB DDR4 OC @ 3000MHz
Video Card(s)	EVGA RTX 2070 XC Ultra
Storage	4 x 250GB PNY SSD & WD BLACK 1TB HDD
Display(s)	Samsung UHD 4K / BenQ RL2455HM
Case	NZXT H500i
Power Supply	Corsair 750W
Software	Windows 10 Pro

Processor	8700k OC @ 5GHz (1.35 V)
Motherboard	ASUS Prime Z390-A
Cooling	Corsair H100i v2
Memory	16GB DDR4 OC @ 3000MHz
Video Card(s)	EVGA RTX 2070 XC Ultra
Storage	4 x 250GB PNY SSD & WD BLACK 1TB HDD
Display(s)	Samsung UHD 4K / BenQ RL2455HM
Case	NZXT H500i
Power Supply	Corsair 750W
Software	Windows 10 Pro

Processor	8700k OC @ 5GHz (1.35 V)
Motherboard	ASUS Prime Z390-A
Cooling	Corsair H100i v2
Memory	16GB DDR4 OC @ 3000MHz
Video Card(s)	EVGA RTX 2070 XC Ultra
Storage	4 x 250GB PNY SSD & WD BLACK 1TB HDD
Display(s)	Samsung UHD 4K / BenQ RL2455HM
Case	NZXT H500i
Power Supply	Corsair 750W
Software	Windows 10 Pro

System Name	BY-2021
Processor	AMD Ryzen 7 5800X (65w eco profile)
Motherboard	MSI B550 Gaming Plus
Cooling	Scythe Mugen (rev 5)
Memory	2 x Kingston HyperX DDR4-3200 32 GiB
Video Card(s)	AMD Radeon RX 7900 XT
Storage	Samsung 980 Pro, Seagate Exos X20 TB 7200 RPM
Display(s)	Nixeus NX-EDG274K (3840x2160@144 DP) + Samsung SyncMaster 906BW (1440x900@60 HDMI-DVI)
Case	Coolermaster HAF 932 w/ USB 3.0 5.25" bay + USB 3.2 (A+C) 3.5" bay
Audio Device(s)	Realtek ALC1150, Micca OriGen+
Power Supply	Enermax Platimax 850w
Mouse	Nixeus REVEL-X
Keyboard	Tesoro Excalibur
Software	Windows 10 Home 64-bit
Benchmark Scores	Faster than the tortoise; slower than the hare.

Processor	8700k OC @ 5GHz (1.35 V)
Motherboard	ASUS Prime Z390-A
Cooling	Corsair H100i v2
Memory	16GB DDR4 OC @ 3000MHz
Video Card(s)	EVGA RTX 2070 XC Ultra
Storage	4 x 250GB PNY SSD & WD BLACK 1TB HDD
Display(s)	Samsung UHD 4K / BenQ RL2455HM
Case	NZXT H500i
Power Supply	Corsair 750W
Software	Windows 10 Pro

System Name	H7 Flow 2024
Processor	AMD 5800X3D
Motherboard	Asus X570 Tough Gaming
Cooling	Custom liquid
Memory	32 GB DDR4
Video Card(s)	Intel ARC A750
Storage	Crucial P5 Plus 2TB.
Display(s)	AOC 24" Freesync 1m.s. 75Hz
Mouse	Lenovo
Keyboard	Eweadn Mechanical
Software	W11 Pro 64 bit

System Name	Team Crimson
Processor	AMD FX 8320
Motherboard	Gigabyte GA-78LMT-USB3
Cooling	Corsair H80i
Memory	DDR3 16GB Crucial Ballistix Sport
Video Card(s)	Sapphire Nitro+ RX 480 8GB RAM
Storage	Samsung 850 EVO 250GB / Crucial MX300 275GB
Display(s)	AOC 2752H 27" 1080p
Case	NZXT Source 220 Windowed
Power Supply	Antec Earthworks 650W
Mouse	Logitech M510/ AGPTEK T-90 Zelotes
Keyboard	Logitech K360/ iBUYPOWER TTC RED Switch Mechanical
Software	Windows 8.1 64 Bit

Anyone else having issues with the RX 480 and a 4K desktop?

"I go fast!1!11!1!"