Random shut down problem

[shilka]

Also another thing there is nothing wrong with Windows Media Player the reason why its crashing is because its sitting in the background downloading data for 78 gigabytes of music and it takes ages but once its done after letting it sit overnight it stops crashing

It cant download data and play music at the same time

 

[ThrashZone]

Hi,
WMP downloading data should only be needed when you first add the media after that it's just checking for the sake of checking
I disable it soon after art work/ blah... is done.

 

[shilka]

Its a brand new install so thats why it has to download all that data
Like i said it takes ages but once its done it will stop crashing

Still think MusicBee is better but i could always go back to WMP if i want
Not that it matters as long as i have a program that can play my music

 

[Mussels]

Well i think we found the problem all of the Define 7 XL stand off´s are FUBAR so any screw that goes into them is lose and the whole motherboard and everything hooked up was only weeks away from crashing to the floor of the case it was that lose so thats why it was shorting

We installed the new stand off´s i got from Fractal Design today and threw all of the old ones in my screw box in their own compartment so i dont re-use them
I am going to let the motherboard sit on its box for a little while longer just to be sure but so far it has not shut down nor has the GPU in the X79 machine it all works fine

We are going to install the motherboard and GPU back in the case next week and this time we are going to make sure everything is all the way in and sitting like it should
The old PSU is still going to Seasonic for RMA

The stand off´s have been a problem from day one we never installed the top left screw because it would not remain in the stand off
Should have replaced them much sooner but forgot all about it

And last a replacement 32 GB G Skill TridentZ Neo 3600 MHz CL 16 kit has been ordered by the retailer i bought it from and will show up next week as well which is nice since 16 GB was a bit on the small side

The only way this could happen is if the wrong screws were inserted and damaged the threads

The case will come with both sizes of screw, but one size standoff

 

[shilka]

The threads on the stand off´s was messed up BEFORE any screws ever made it anywhere close to the stand off´s so no we have not used the wrong screws they were like that from the start and its a error from the factory

It was enough for the motherboard to get lose enough over time and for it to start to short on the case

The vibrations from the six hard drives was probably why it happend and if it had not started to short the whole motherboard and everything would have fallen off so good thing it happen
All of the stand off´s have been replaced and we are going to use the new screws that came with the stand off´s from Fractal Design

its not a major problem just took some time to find because its really not the first thing you think of when you have a problem
Both GPU and motherboard ran fine for 30 hours outside of the case

As for the left over parts they are going into the second machine as upgrades

Edit: also another thing i am not 100% sure it was the stand off´s it could have been the old cheap crappy Deepcool fan hub that was causing the problem
Its powered by SATA power from the PSU and i never tested if it was the cause i just threw it out so i will never know

It was in a pretty bad condition so its possible that it was what was shorting

 

[eidairaman1]

The only way this could happen is if the wrong screws were inserted and damaged the threads

The case will come with both sizes of screw, but one size standoff

I test fit the screws to see which ones thread in correctly, they are not like the psu/case door screws or the drive bay screws.

The threads on the stand off´s was messed up BEFORE any screws ever made it anywhere close to the stand off´s so no we have not used the wrong screws they were like that from the start and its a error from the factory

It was enough for the motherboard to get lose enough over time and for it to start to short on the case

The vibrations from the six hard drives was probably why it happend and if it had not started to short the whole motherboard and everything would have fallen off so good thing it happen
All of the stand off´s have been replaced and we are going to use the new screws that came with the stand off´s from Fractal Design

its not a major problem just took some time to find because its really not the first thing you think of when you have a problem
Both GPU and motherboard ran fine for 30 hours outside of the case

As for the left over parts they are going into the second machine as upgrades

Edit: also another thing i am not 100% sure it was the stand off´s it could have been the old cheap crappy Deepcool fan hub that was causing the problem
Its powered by SATA power from the PSU and i never tested if it was the cause i just threw it out so i will never know

It was in a pretty bad condition so its possible that it was what was shorting

Who cares, is the problem gone or what? Yes screws loose cause grounding problems or even shorts

 

[shilka]

I dont have time to put the motherboard in the case before next week i got work piled up and i am away for the weekend
I will post an update next week

 

[kibasnowpaw]

I test fit the screws to see which ones thread in correctly, they are not like the psu/case door screws or the drive bay screws.


Who cares, is the problem gone or what? Yes screws loose cause grounding problems or even shorts

We know what screws fit. I have been building PCs for 20 years so that's not the case. Also, don't be toxic about it. We don't know before Wednesday when we put it all together again, but it all has been tested for 30+ hours with no problem alone and on another PC where it all worked.

 

[ThrashZone]

Hi,
I always turn standoff screws counter clockwise until I feel it drop into the standoff thread then tighten.
That always works better than turning clockwise at first because they seem to always try and cross thread.

Hard to believe a standoff is defective and only one.

 

[Shrek]

I always turn standoff screws counter clockwise until I feel it drop into the standoff thread then tighten.
That always works better than turning clockwise at first because they seem to always try and cross thread.

I use the same trick, so it pains me when I see people with battery powered screwdrivers.

 

[kibasnowpaw]

Hi,
I always turn standoff screws counter clockwise until I feel it drop into the standoff thread then tighten.
That always works better than turning clockwise at first because they seem to always try and cross thread.

Hard to believe a standoff is defective and only one.

Was not only one but one was worse then the others.

I use the same trick, so it pains me when I see people with battery powered screwdrivers.

Who the fox uses a battery-powered screwdriver in a PC case that's just stupid.

 

[eidairaman1]

We know what screws fit. I have been building PCs for 20 years so that's not the case. Also, don't be toxic about it. We don't know before Wednesday when we put it all together again, but it all has been tested for 30+ hours with no problem alone and on another PC where it all worked.

Open your eyes, been doing this 23 years so don't try to start an argument you can't finish.

Been here Since July 2007 as well, been helping GPU flashes for about 5 years now.

 

[shilka]

Just stop it does not matter the least how when and why it happen the problem has been found and all the hardware works at least outside of the case it does
Unless the new PSU somehow does not work that one has not been tested yet

 

[eidairaman1]

Just stop it does not matter the least how when and why it happen the problem has been found and all the hardware works
Unless the new PSU somehow does not work that has not been tested yet

Thats why i cut to the chase and asked, so we shall wait till next week when you rebuild.

 

[shilka]

Thats why i cut to the chase and asked, so we shall wait till next week when you rebuild.

I cant work on the PC when i am not at home so yes nothing more i can do right now

 

[ThrashZone]

Was not only one but one was worse then the others.

Hi,
I've cross threaded a few standoffs in my time so this is why I changed my assembly practice

Since you didn't comment on that part of my reply I have to guess you guys don't first start clockwise until the screw drops into the standoff then tighten.
But yeah I've only been messing around for 6-7 years so still a old rookie but I live and learn

 

[kibasnowpaw]

Hi,
I've cross threaded a few standoffs in my time so this is why I changed my assembly practice

Since you didn't comment on that part of my reply I have to guess you guys don't first start clockwise until the screw drops into the standoff then tighten.
But yeah I've only been messing around for 6-7 years so still a old rookie but I live and learn

shilka said it was that way from when he got the Cabinet, we didn't use the wrong screws, and I always use the same screws since all holes on the newer Cabinet is the same. Only old Computer Cabinets use bigger screws; I have not seen a Cabinet use bigger screws since idk start of 2000. The screws we use are those.​

And you can only screw them in one way. So I began using washers, even in my own case, since they give a better grip. They help by making the screws not scratch the case and holding the screws tighter without over-tightening them.​

 

[ThrashZone]

Hi,
No where did I say anyone used the wrong screws so read my reply again slowly

 

[shilka]

The PC has been put back together the replacement RAM has been installed the fans are running on the case fan hub and its booting and running at what seem to be normal
kibasnowpaw is using it and we are going to let it stay on for a few days

As it turns out it was 3 separate problems and not one

The PSU was broken and making the hard drives scream at random the RAM was broken and gave errors left right and center and needed to be RMA´ed and the hard drives and their vibrations had shaken some of the screws holding the motherboard lose so it was shorting on the case

All 8 screws are in the motherboard now and are holding it like they should

It should be be working now but like i said we are going to let it stay on for a few days
I am not going to move the 6 hard drives back until i am sure it works and not have yet another problem

I am not home this weekend either so the hard drives are going to stay in the second machine until next week

 

[shilka]

Well in other news the PC stopped shutting down and worked fine with no problems until yesterday where i had a strange crash

I was working on the PC and was watching a video on the TV when the monitor locked up and went black and the video locked up as well
The audio keept on playing but the PC was dead black screen on the monitor and locked video so i had to kill the power on the PSU

Turned it back on and and the motherboard said error 00 so shut the power off on the PSU again and drained the PC from all power
Then it turned back on fine and worked fine again until today when it died out of the blue like the power was cut just like it did before when it was shorting on the case

I checked all the screws and they are in tight so its not shorting on the case
Its either RAM again its the motherboard or its the GPU and since it did that thing with locked up screen yesterday i think it might the GPU

The SSD and PSU are still brand new and so its not a PSU problem
I do have my old MSI RTX 2070 Super Gaming X Trio i can put back in to see if that is the problem

 

[oobymach]

If video goes but sound still playing it's a gpu issue, probably a driver crash which can happen for a bunch of reasons, try underclocking the card, or running it at stock clocks if you're overclocking. Also update or downgrade the driver to a different version to see if issue persists.

 

[shilka]

If video goes but sound still playing it's a gpu issue, probably a driver crash which can happen for a bunch of reasons, try underclocking the card, or running it at stock clocks if you're overclocking. Also update or downgrade the driver to a different version to see if issue persists.

I have not updated the GPU drivers since i installed Windows i forgot all about it so maybe a GPU driver update can fix it
Does not explain the shut down problem

Also the GPU is at stock i have not overclocked it

 

[jesdals]

I have had some problems when creating a custom fan profile on my 6900xt the gpu driver will ad changes to bios on the motherboard because it activates oc profile in gpu driver, so do look at your bios settings if there is any changes

 

[shilka]

Just spent 2 and half hours testing the new RAM and it found no errors so its not RAM thats for sure
Went into the BIOS and i dont see anything has changed and i found nothing but i made the case fans spin faster since its so freaking hot in my apartment so maybe something was overheating

Also opened the front door on my Define 7 XL so more air can get in
The X570 chipset driver is up to date i just checked but the GPU driver is out of date so i am going to install the newest one

Edit: i just recalled that my surround sound receiver did the same thing as the PC the day before yesterday i was watching something then all of the sudden it shut off and came back on after a few seconds and its not even on the same power outlet as the PC

Not sure if the two is related but if its a power issue in the apartment anything i do to the PC is not going to matter

 

[ThrashZone]

Hi,
Power issues
This is where a backup battery system will tell you and frankly show you what's going on because it will activate the battery if power drops off randomly.