Saturday, March 6th 2010

Newegg.com Botchup Sends Several Core i7 'Demo Boxes' to Customers

Newegg.com, one of America's leading online retailers of computer hardware and related sales, on its official Twitter page admitted to a botchup with one of its long-term partners that resulted in several customers who ordered Intel Core i7 processors receiving what it calls "Demo Boxes". These boxes probably are used to demonstrate what the boxes look like or weigh, or probably it's a case of "adulteration", forgery, and counterfeiting. Each of these so-called demo boxes contain a completely non-functional dummy of the processor, heatsink fan, and the instruction leaflet. When opened, the three don't really look like mockups, but when packed into the box, can easily pass off as the product.

Newegg swung into action after several customers got back to it reporting "fake Core i7 920" chips. Many of them were taken aback when their $290 investment yielded a big chunk of plastic, and a slab of metal on which is strapped on the processor's IHS. The chunk of plastic is molded roughly to the shape of an HSF, and a sticker of the HSF's top was pasted, so it could be visible from the little window on the box that lets you see the HSF. Newegg said that it has acknowledged that a number of "demo boxes" were shipped, and that its staff is working directly with each of the affected customers to resolve the issue at the earliest. It kind of begs the question: where did so many so-called demo boxes come from, and why are there so many of them?

Video of a disgruntled customer unboxing a "demo box", and statement from Newegg follow after the break.



Statement from Newegg:
Newegg is aware of a shipping error that occurred with certain recent orders of the Intel Core i7-920 CPU. After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes instead of functional units. Our customer service team has already begun proactively reaching out to the affected customers. In line with our commitment to ensure total customer satisfaction we are doing everything in our power to resolve the issue as soon as possible and with the least amount of inconvenience to our customers.
Image courtesy: Overclockers.com community members dreadrok, nix. Video by YouTube member publicstunt
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75 Comments on Newegg.com Botchup Sends Several Core i7 'Demo Boxes' to Customers

#1
Velvet Wafer
FordGT90Concept said:
They named D&H Distributing which is a North American company (Canada and USA). That doesn't explain why German would be the native language on them though. :confused:

Ah, there are Intel Jobs in Germany: "Intel Germany includes design and development centers, sales and marketing support, and HR."
maybe this company bought a batch of "fakes",or someone stole 300 pieces from their stock, and replaced them with this?

(amd has many fabs here, intel has none;))
Posted on Reply
#2
FordGT90Concept
"I go fast!1!11!1!"
But why would Newegg get it from over 3,000 miles away? Newegg/Intel are going to have fun tracking that down. That's for sure.
Posted on Reply
#3
Velvet Wafer
FordGT90Concept said:
But why would Newegg get it from over 3,000 miles away? Newegg/Intel are going to have fun tracking that down. That's for sure.
maybe an employee went to their stocks at night, and replaced them, to sell them for himself?
i bet that will be one of the greater mysteries of the new time;)
Posted on Reply
#4
OneCool
This is truly hilarious!!!!!!!!

Posted on Reply
#5
newtekie1
Semi-Retired Folder
FordGT90Concept said:
But why would Newegg get it from over 3,000 miles away? Newegg/Intel are going to have fun tracking that down. That's for sure.
Who knows where along the supply chain these were swapped out.

Newegg just happens to be the one in the spotlight because they were the end of the chain, but really I don't see it as their fault. The boxes look real enough, and if they came from the supplier that way, then it isn't a newegg issue. A common packing worker probably isn't going to spot these fakes vs. the real thing. They are moving so much product out the door, these boxes probably didn't spend more then 10 seconds in human hands at newegg.

As for the BS excuse that these were demo boxes, I don't believe it. However, I don't blaim newegg for that either. They aren't exactly going to say "Yeah, we shipped a bunch of counterfiet product to customers". And for all we know, the demo box story comes from D&H and newegg is just passing it on to the customers.
Posted on Reply
#6
trt740
Phxprovost said:
nice coverup attempt newegg, cause im sure intel makes marked + serial numbered "demo boxes" complete with fake cpus with fab labeling on them and coolers that look like they are carved out of polystyrene, lol plus the "booklet" that looks like some blank index cards stapled together. This comes extremely close to topping the woodscrew fermi

*Edit* According to hardwarecanucks even the box it comes in is fake
TVman said:
newegg is fail
Mussels said:
its a cover up.

the threads on this showed very clearly the boxes have incredibly poor english - these are not intel demo boxes, but clear fakes designed to rip someone off.




http://www.overclockers.com/forums/attachment.php?attachmentid=80892&stc=1&d=1267754081

Sochet? batch numbers for demo boxes?

http://www.overclockers.com/forums/attachment.php?attachmentid=80893&stc=1&d=1267754102

I wont even go into how many typos this has
Velvet Wafer said:
private production, someone at newegg, who now has a nice stash of money... maybe one of their packers, is corrupt? the proc is not from intel, as far as i can tell
i bet, this hasnt to do with anything "official"

(the info on the intel side is from pre 2006, if i read correctly... just wanted to tell you that ;) )
Anyone here that saying New Egg is a failure is crazy and must not have ever delt with them. They are by far the most honest and straight forward company there is to deal with. If they said it was a mistake it most definitely was no question. They must have been duped and they for sure will make it right. I have noticed most of the people making these comment don't live in the USA or Canada and don't buy from them. I have never ever had them denied a return and 99 percent of the time they pay for the shipping back to them. I cannot think of any company ever that is more honest than they are and I don't defend retailers, and I have hundreds of transactions with them. They have won just about every business customer service award there is so stop with the slamming already. :mad: This was clearly a mix up.
Posted on Reply
#7
Velvet Wafer
trt740 said:
Anyone here that saying New Egg is a failure is crazy and must not have ever delt with them. They are by far the most honest and straight forward company there is to deal with. If they said it was a mistake it most definitely was no question. They must have been duped and they for sure will make it right. I have noticed most of the people making these comment don't live in the USA or Canada and don't buy from them. I have never ever had them denied a return and 99 percent of the time they pay for the shipping back to them. I cannot think of any company ever that is more honest than they are and I don't defend retailers, and I have hundreds of transactions with them. They have won just about every business customer service award there is so stop with the slamming already. :mad:
lol i dont even said a word about newegg. i stated, that somewhere on the way, someone exchanged these, without anyone noticing it:D
Posted on Reply
#8
Velvet Wafer
trt740 said:
okay but what you did say is nonsense.
lol? why? can you explain to me, why its nonsense?
Posted on Reply
#9
trt740
Velvet Wafer said:
lol? why? can you explain to me, why its nonesense?
I'm not going to fight with you here and I deleted my post. You just don't know how that company works and people who don't do business with this company should reserve their comments. Thats all I'm going to say here. This company would lose money to keep a customer.
Posted on Reply
#10
Velvet Wafer
trt740 said:
I'm not going to fight with you here and I deleted my post. You just don't know how that company works and people who don't do business with this company should reserve their comments. Thats all I'm going to say here. This company would lose money to keep a customer.
have you eaten something wrong? i dont believe my english is that bad, that you cant understand it to at least 30%?

why fighting? you sue me for things i didnt even said :laugh:

EDIT: we just talked of D&H Distributing,so why do you act up?
Posted on Reply
#11
trt740
Velvet Wafer said:
have you eaten something wrong? i dont believe my english is that bad, that you cant understand it to at least 30%?

why fighting? you sue me for things i didnt even said :laugh:

EDIT: we just talked of D&H Distributing,so why do you act up?
Have I eaten something wrong no I'm pretty sure I haven't but thx for asking enjoy your day .:D It does seem like your trying to provoke me but hey must be the coffee I just drank. O well time to move on.
Posted on Reply
#12
DRDNA
ugggg errrrrrr hot damn that government man! Where is my real CPU? the mailman stole it? Hey easy TPU's mailman is a good guy! Well jumping Jehovah WHO is really Johnny?
Posted on Reply
#13
trt740
now that sounds good. :laugh:
Posted on Reply
#14
DirectorC
I saw the original [H] thread when it was posted. IM'd my buddy about it. Funny as hell to see what was going on there :laugh:
Posted on Reply
#15
Delta6326
well this may suck a little bit, but knowing Newegg these people are probably going to get there i7's for free now so there pretty lucky, or some sort of great deal
Posted on Reply
#16
Phxprovost
Xtreme Refugee
trt740 said:
Anyone here that saying New Egg is a failure is crazy and must not have ever delt with them. They are by far the most honest and straight forward company there is to deal with. If they said it was a mistake it most definitely was no question. They must have been duped and they for sure will make it right. I have noticed most of the people making these comment don't live in the USA or Canada and don't buy from them. I have never ever had them denied a return and 99 percent of the time they pay for the shipping back to them. I cannot think of any company ever that is more honest than they are and I don't defend retailers, and I have hundreds of transactions with them. They have won just about every business customer service award there is so stop with the slamming already. :mad: This was clearly a mix up.
I love newegg but that dosnt change the fact that they are lying about it in an attempt to make it look better then it actually is. :wtf:
Posted on Reply
#17
Baum
Hyper Treading LOL french is wrong....
Drejahresgarantie German is wrong too
people lern how to write :laugh:

honestly does this happen more often these days?
i had that ages before with someone who used that here to gain something for the grey market

the cooler design is the same, they used polyurethane foam for diy
it comes out of a pressured bottle and is used for insulation
Posted on Reply
#18
95Viper
IMO Newegg is not lying. They are just telling you what the vendor told them. It could be a case of their vendor being duped. A lot of orders are not hand shipped, it is, sometimes, an automated process and no one actually sees the item being package (except for the equipment) and not everyone who works in a warehouse knows what is actually in the box... they just ship it. Like, uh, right sku, right address, and matches order... Yep... Gone. Sh*t happens and will probably happen again, if not to Newegg, then some other poor sap.

Newegg is great IMO and they seem to be making it right for the customers. Just remember, they probably ship thousands of packages a week, if not, a day and, usually, all you will hear about is the ones that are fubared.
:)
Posted on Reply
#19
t77snapshot
I bet there is at least one person out there that tried to install that cpu.:laugh:
Posted on Reply
#20
Kantastic
t77snapshot said:
I bet there is at least one person out there that tried to install that cpu.:laugh:
I'll bet there are 5 that tried to install the HSF. ;)
Posted on Reply
#21
TIGR
"Fpic Eail newegg!," "newegg is fail," "biggest fail in history," some of these comments make me think TPU should start requiring people to verify they are 13 or over at registration.

Guess what, Newegg got taken. It happens. If you think you could run a company that goes through as much product as they do without ever getting some bad apples in there ... you're being naive about the world we live in.
Posted on Reply
#22
Velvet Wafer
t77snapshot said:
I bet there is at least one person out there that tried to install that cpu.:laugh:
ow... i dont believe that was good for their boards:laugh: short all socket pins, and then power on;)
Posted on Reply
#23
OneCool
They just had this on a episode of Paranormal State.The guy built the rig and it POSTed.

Its running Ubuntu right now in their haunted house
Posted on Reply
#24
Bundy
Mussels said:
its a cover up.

the threads on this showed very clearly the boxes have incredibly poor english - these are not intel demo boxes, but clear fakes designed to rip someone off.


http://www.overclockers.com/forums/attachment.php?attachmentid=80892&stc=1&d=1267754081

Sochet? batch numbers for demo boxes?

http://www.overclockers.com/forums/attachment.php?attachmentid=80893&stc=1&d=1267754102

I wont even go into how many typos this has
Just because the copy is poor doesn't make it a cover up. Many store displays are fully fake these days, I remember when Vista came out and the local store had "hundreds" of copies on display but only two to sell. A visit to a display home gives some clues as well. These days you can get fake LCD tv, fake microwave, fake leather lounge etc and there are companies who specialise in producing these items.

I'd say it was how Newegg called it, they accidently received display models. The poor quality of the copy is simply because it was done by a stage prop company, rather than Intel.

I'd expect there may be thousands of these in existence, on the assumption that a significant proportion of retailers might want several.
Posted on Reply
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