Saturday, March 6th 2010

Newegg.com Botchup Sends Several Core i7 'Demo Boxes' to Customers

Newegg.com, one of America's leading online retailers of computer hardware and related sales, on its official Twitter page admitted to a botchup with one of its long-term partners that resulted in several customers who ordered Intel Core i7 processors receiving what it calls "Demo Boxes". These boxes probably are used to demonstrate what the boxes look like or weigh, or probably it's a case of "adulteration", forgery, and counterfeiting. Each of these so-called demo boxes contain a completely non-functional dummy of the processor, heatsink fan, and the instruction leaflet. When opened, the three don't really look like mockups, but when packed into the box, can easily pass off as the product.

Newegg swung into action after several customers got back to it reporting "fake Core i7 920" chips. Many of them were taken aback when their $290 investment yielded a big chunk of plastic, and a slab of metal on which is strapped on the processor's IHS. The chunk of plastic is molded roughly to the shape of an HSF, and a sticker of the HSF's top was pasted, so it could be visible from the little window on the box that lets you see the HSF. Newegg said that it has acknowledged that a number of "demo boxes" were shipped, and that its staff is working directly with each of the affected customers to resolve the issue at the earliest. It kind of begs the question: where did so many so-called demo boxes come from, and why are there so many of them?

Video of a disgruntled customer unboxing a "demo box", and statement from Newegg follow after the break.



Statement from Newegg:
Newegg is aware of a shipping error that occurred with certain recent orders of the Intel Core i7-920 CPU. After investigating the issue internally it appears one of our long term partners mistakenly shipped a small number of demo boxes instead of functional units. Our customer service team has already begun proactively reaching out to the affected customers. In line with our commitment to ensure total customer satisfaction we are doing everything in our power to resolve the issue as soon as possible and with the least amount of inconvenience to our customers.
Image courtesy: Overclockers.com community members dreadrok, nix. Video by YouTube member publicstunt
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75 Comments on Newegg.com Botchup Sends Several Core i7 'Demo Boxes' to Customers

#1
niko084
mtosev said:
lol. biggest fail in history :D
Biggest fail in history is what my sig is based on. ;)
Posted on Reply
#2
Phxprovost
Xtreme Refugee
Bundy said:
I'd say it was how Newegg called it, they accidently received display models. The poor quality of the copy is simply because it was done by a stage prop company, rather than Intel.

I'd expect there may be thousands of these in existence, on the assumption that a significant proportion of retailers might want several.
:wtf: I have yet to ever see a "display" model of a cpu complete with fake everything. Theres a big difference between going to walmart and seeing a big cardboard tv inside a entertainment center display or an empty Vista display box....and a """"Display model""""" cpu detailed down to fake serials. Who would need such a thing? Computer stores wouldn't cause people could care less what the cpu looks like, and newegg sure as hell wouldn't cause its a warehouse based on-line retailer. Point im trying to make is newegg is lying and im about 99.999999% sure that nowhere in the world is there official "display model" cpus floating around short of actual dead cpus being handed out by intel

Furthermore on all real display models, somewhere in bold lettering it would say somewhere along the lines of "For promotional use only" or "Display Model"...
Posted on Reply
#3
95Viper
OneCool said:
A little OT but have you guys seen this?

http://www.neweggmall.com/


NO NO NO :shadedshu

Newegg = Walmart :twitch:
Where have you been, that is old news and most of the bigger companies have other sales outlets besides the computer and electronics lines.

Walmart is Walmart and Newegg is Newegg and Best Buy is Best Buy...so on...

It has nothing to do with the thread.
Posted on Reply
#4
OneCool
AAAA did I bash newegg to much for you.


Im sorry.Didnt mean to hurt your feelins :roll:
Posted on Reply
#5
bogmali
trt740 said:
Anyone here that saying New Egg is a failure is crazy and must not have ever delt with them. They are by far the most honest and straight forward company there is to deal with. If they said it was a mistake it most definitely was no question. They must have been duped and they for sure will make it right. I have noticed most of the people making these comment don't live in the USA or Canada and don't buy from them. I have never ever had them denied a return and 99 percent of the time they pay for the shipping back to them. I cannot think of any company ever that is more honest than they are and I don't defend retailers, and I have hundreds of transactions with them. They have won just about every business customer service award there is so stop with the slamming already. :mad: This was clearly a mix up.
+1 Newegg still gets my business. I don't fault them for this and I don't think it's a deliberate attempt to mislead and/or screw customers:cool: It is still their responsibility and they will do the right thing to fix this mess;)
Posted on Reply
#6
Paulieg
The Mad Moderator
OneCool said:
AAAA did I bash newegg to much for you.


Im sorry.Didnt mean to hurt your feelins :roll:
This is flame baiting. Keep it up and you'll end up with an infraction.

bogmali said:
+1 Newegg still gets my business. I don't fault them for this and I don't think it's a deliberate attempt to mislead and/or screw customers:cool: It is still their fault and they will do the right thing to fix this mess;)
Agreed. People are defending Newegg because they simply have the best customer service in the business, period. I rarely buy from them because I get slammed with taxes, but they are still my favorite etailer. This particular issue is just a raresituation that is bound to happen to the best of them at some point.
Posted on Reply
#7
Bundy
Phxprovost said:
:wtf: I have yet to ever see a "display" model of a cpu complete with fake everything. Theres a big difference between going to walmart and seeing a big cardboard tv inside a entertainment center display or an empty Vista display box....and a """"Display model""""" cpu detailed down to fake serials. Who would need such a thing? Computer stores wouldn't cause people could care less what the cpu looks like, and newegg sure as hell wouldn't cause its a warehouse based on-line retailer. Point im trying to make is newegg is lying and im about 99.999999% sure that nowhere in the world is there official "display model" cpus floating around short of actual dead cpus being handed out by intel

Furthermore on all real display models, somewhere in bold lettering it would say somewhere along the lines of "For promotional use only" or "Display Model"...
I agree that there is no necessity for such details on a display model but that point alone does not eliminate the possibility that a stage prop company hasn't done this anyway. Why would they do this? To impress their client, whom I am guessing is Intel, not Newegg.
Posted on Reply
#8
Nick89
TVman said:
newegg is fail
don't troll.

I've never had a problem with newegg and I've been using them since 2006.
Posted on Reply
#9
Polaris573
Senior Moderator
I seriously doubt newegg is intentionally lying. At worst their PR department may be misinformed about what they are dealing with. Before anyone claims they're 100 percent sure newegg is lying you may want to stop and think about what newegg has to gain by saying the items in question are display models they accidentally bought and shipped vs. forgeries that they accidentally bought and shipped. Neither scenario looks any better than the other. There is no reason to lie, they're just scrambling to explain a bad situation.
Posted on Reply
#10
newtekie1
Semi-Retired Folder
Polaris573 said:
I seriously doubt newegg is intentionally lying. At worst their PR department may be misinformed about what they are dealing with. Before anyone claims they're 100 percent sure newegg is lying you may want to stop and think about what newegg has to gain by saying the items in question are display models they accidentally bought and shipped vs. forgeries that they accidentally bought and shipped. Neither scenario looks any better than the other. There is no reason to lie, they're just scrambling to explain a bad situation.
And in the end, it doesn't matter what reason they give, as long as they make the situation right. They certainly didn't purposely send out fake units, and they are making the situation right with the customers, that is all that matters.
Posted on Reply
#11
Kantastic
newtekie1 said:
And in the end, it doesn't matter what reason they give, as long as they make the situation right. They certainly didn't purposely send out fake units, and they are making the situation right with the customers, that is all that matters.
Exactly.
Posted on Reply
#12
fochkoph
The "heatsink" almost looks like a stylized headcrab. :p
Posted on Reply
#13
Velvet Wafer
fochkoph said:
The "heatsink" almost looks like a stylized headcrab. :p
intel core i7, half life 1 edition?:laugh:
Posted on Reply
#14
Bjorn_Of_Iceland
I get a feeling people wont be ordering a GF100 from newegg.. theyd end up with the "demo" PCB
Posted on Reply
#15
OneCool
Bjorn_Of_Iceland said:
I get a feeling people wont be ordering a GF100 from newegg.. theyd end up with the "demo" PCB
Wood Screw's and Hot Glue BLOW OUT SALE!!!!!! :roll:
Posted on Reply
#16
eidairaman1
Oh so the core i7s are fake then, lmao!!!
Posted on Reply
#17
MKmods
Case Mod Guru
its a conspiracy by AMD (secretly replacing i7s with chunks of foam so we can finally beat the i7s in benches):laugh:

I have had a few probs with newegg in the past however dont worry, Newegg is gonna hook up all the poor guys that got the fake stuff.
Posted on Reply
#18
eidairaman1
ya once they get the parts in and find out who was responsible for shipping the boxes out
Posted on Reply
#19
Kantastic
eidairaman1 said:
ya once they get the parts in and find out who was responsible for shipping the boxes out
They'll leave that until after their customers are satisfied, that's simply how they work.
Posted on Reply
#20
PVTCaboose1337
Graphical Hacker
Newegg always makes the situation right. Just tell them the problem, they correct it, they want your business. If I ever buy a computer part, I buy from Newegg.

This is a huge fuckup however, but I am guessing they will fix it. Hope all you guys get legit chips.
Posted on Reply
#21
Solaris17
Creator Solaris Utility DVD
l33tGaMeR said:
Does it overclock well???
i bet it runs mad cool
Posted on Reply
#22
Mussels
Moderprator
Solaris17 said:
i bet it runs mad cool
i bet it doesnt go above room temp
Posted on Reply
#23
Bundy
Solaris17 said:
i bet it runs mad cool
Mussels said:
i bet it doesnt go above room temp
Put you two together and there are 30,000 posts. At least some of those posts were funnier than these.:)
Posted on Reply
#24
Hayder_Master
maybe they try to lapping it to decrease temps, but they try it from other side and cool temps are 0c
Posted on Reply
#25
Super XP
NewEgg better give the guys that got the lemons some sort of freebie. This is nuts :laugh:
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