Friday, August 25th 2017

Inno3D Warn Miners Of Possible Warranty Void on Their Graphics Cards

The mining craze has generated overwhelming demand for graphics cards in the last few months, which led to increased prices from distributors, retailers, and the secondhand market. Miners usually don't look towards which brand they're buying their graphics cards from for their POW endeavors; they just buy whatever is available at the cheapest price, with some considerations thrown in for the cooling solution that is implemented.

One side effect of running multiple graphics cards in systems/racks that don't possess sufficient ventilation is damage to the graphics cards; some fans also give in to the strain of working 24/7 at maximum (or close to) speeds, and a look through mining forums or threads is enough to show that the amount of RMA'd cards that are used for mining is much greater than what usually results of "normal" usage of said products. Inno3D has apparently been affected by enough RMA requests and the economic effects of these that they have begun distributing their graphics cards with stickers warning users against mining on their GPUs, under threat that they reserve themselves "the right to void the warranty if there is any damage associated with this application." The sticker may be enough to deter some users; however, these are hardly legally binding, and should pose no problems for users in Europe or the United States looking to RMA their graphics card. Adding to this the fact that it would be very hard for any company to prove that damage on their graphics card products originated from a particular workload, it seems as a simple bluff from Inno3D - one that can be easily called by users.

Source: Reddit
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43 Comments on Inno3D Warn Miners Of Possible Warranty Void on Their Graphics Cards

#1
R-T-B
Raevenlord said:
they just byt
Buy or bite? :laugh:

Sorry, I know I'm off duty now, but I'm just a helpful frog.
Posted on Reply
#2
cucker tarlson
All that it tells me is to avoid inno3d as they may void my warranty for no apparent reason even if I'm NOT mining. "We reserve the right to void it" based on what ? Based on whatever we say. Go home inno3d, you're drunk.
Posted on Reply
#3
micropage7
inno? i dont know they still exist :D:D:kookoo:
Posted on Reply
#4
9700 Pro
All graphics card manufacturers should do this. I'd not like to get an used card which is raped by mining toy money.
Posted on Reply
#5
VSG
R-T-B said:
Buy or bite? :laugh:

Sorry, I know I'm off duty now, but I'm just a helpful frog.
Yes, you are :love:

Typo corrected.
Posted on Reply
#6
silentbogo
Raevenlord said:
Adding to this the fact that it would be very hard for any company to prove that damage on their graphics card products originated from a particular workload, it seems as a simple bluff from Inno3D - one that can be easily called by users.
That's near impossible:
- Refusing service to people w/ modded BIOS will have lots of enthusiasts pissed off (though, that's the easiest violation to find)
- Having a "magic counter" on VRAM will also put CUDA devs, educational institutions who use consumer cards instead of overpriced teslas, Folders, and Chinese/Russian hackers in the same basket with miners.
- Broken fans also happen often on non-mining cards in a single-GPU setups and decent case airflow, so that's not the criteria for refusing service.
- VRMs also burn on normal cards and actually is the most common RMA reason, after dead GPU.
Other than that, I can't find a single viable way Inno3D can exercise their right to refuse service without it being "baseless". Normal and overmined slave-cards look the same.


micropage7 said:
inno? i dont know they still exist :D:D:kookoo:
Thriving in Europe and Asia on par with Zotac and Palit.
Posted on Reply
#7
RejZoR
Their iChill X4 are one of highest regarded coolers actually...
Posted on Reply
#8
Dj-ElectriC
Yup.
once budget oriented, now their iChill coolers make their cards quite premium
Posted on Reply
#9
cucker tarlson
Despite all my grief for curren$y miners which is the reason it's now been three months that I can't get my hands on a low priced 1080Ti, using the card for any sort of computation/calculations should never void the warranty.
Posted on Reply
#10
silentbogo
RejZoR said:
Their iChill X4 are one of highest regarded coolers actually...
HerculeZ 2000 ain't bad either. I like it a lot more than TwinFrozr or Asus DirectCU on mid-tier cards.
Also, I still have their previous iChill x3(Herculez AirBoss), which is just like X4, but no small side fan. This is one helluva massive heatsink!
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#11
Basard
May as well just not offer warranties anymore.... or void them for smokers, or people with cats, old people, lazy people, or people in warm climates.... etc....
Posted on Reply
#12
cucker tarlson
Can someone find 1080Ti X4 noise/temps compared to other 1080Ti's ? All I can find is a comparison with FE.
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#13
qubit
Overclocked quantum bit
This is a real grey area in my opinion.

It's obvious that running graphics cards flat out 24/7 is gonna wear them out faster than a typical desktop/gaming combo usage. It's just the same as buying a new car and racing around with it everywhere foot to the floor. Besides getting nicked, accidents etc, it's obviously gonna need a lot of maintenance and will eventually be scrapped much sooner.

These cards are all built to a consumer level price (ie quality and durability really isn't that high) so aren't intended to be run like this. Before mining, it wasn't necessary to point this out as desktop and gaming was the default use for them. However, getting hammered 24/7 is another thing. So, what should they do? Sell graphics cards with a usage policy that the customer has to sign and adhere to? Clearly ridiculous and the customer quite rightly wants to use the thing that he paid for in any way that he wants, so there's no clear solution to this.

What I can say for certain is that I'll think twice before buying this brand if my chosen model comes with such a disclaimer. The problem is that they can use it to deny warranty even where I haven't done any mining. Don't like it? I can go sue them. Yeah, I don't want to get into all that. :shadedshu:
Posted on Reply
#14
dorsetknob
"YOUR RMA REQUEST IS CON-REFUSED"
Crystal Bollock Gasing
i See this Email coming

from
Inno3D
Dear Sir / madam
With Regard to your Warranty Claim and with Regards to our Updated T&C (Copy included as Attachment Your Screwed.PDF)
We have Analyzed your product usage via Telematary provided by nvidia Our partner and it has Been Determined that this Card has been extensively used for Cryptomining
Your Claim Therefor has unfortunatly Been Refused

Yours sincerly
out u hung
senior RMA Claims Advisor Inno3D
Posted on Reply
#15
ZoneDymo
Seems like someone is not entirely sure about their gpu's
Posted on Reply
#16
Divide Overflow
ZoneDymo said:
Seems like someone is not entirely sure about their gpu's
Seems like they are sure they should be used for consumer grade graphics use, and not for industrial mining purposes.
Posted on Reply
#17
cucker tarlson
Divide Overflow said:
Seems like they are sure they should be used for consumer grade graphics use, and not for industrial mining purposes.
#JOBS!
Posted on Reply
#18
dorsetknob
"YOUR RMA REQUEST IS CON-REFUSED"
Sad to say its Win/win for Inno3D
They use telematary to refuse Warranty
They use lack of telematary to refuse Warranty
Either way cost you an ARM/leg /kidney ect to pursue Claim thru legal Action

Best not to buy/recomend this Brand to friends /Customers Ect

loss of Sales ( And Sales to Competitors) will hurt them.
Posted on Reply
#19
okidna
The main local distributor of Inno3d (and also ASUS and PowerColor) in my country recently announced an annoying scrutinizing method to make sure the user won't use their GPU for mining (you can still cheat the method though). It's fairly effective because according to my friend who run a local retailer, since those announcement were made most miners decided to stay away from those 3 brands.

ZoneDymo said:
Seems like someone is not entirely sure about their gpu's
I have used many Inno3D cards in the past, in fact I'm using one right now, and I have nothing but complete satisfaction, no single bad cards yet, even when I used it extensively to train my neural network model.

micropage7 said:
inno? i dont know they still exist :D:D:kookoo:
Some kind of sarcasm? :D, it's strange to read coming from fellow Indonesian, as far as I know Inno3D is probably one of the most popular budget brand alongside Zotac, Manli, and, to some extent, Digital Alliance (Palit).
Posted on Reply
#20
Divide Overflow
If they haven't already done so in private, it shouldn't be very difficult or expensive for the industry to add something like the SMART feature for storage devices. Reporting simple metrics like total time powered on, average GPU workload, average GPU temperature, etc. would give the manufacturers some facts to base their warranty status decision.
Posted on Reply
#21
cdawall
where the hell are my stars
Divide Overflow said:
If they haven't already done so in private, it shouldn't be very difficult or expensive for the industry to add something like the SMART feature for storage devices. Reporting simple metrics like total time powered on, average GPU workload, average GPU temperature, etc. would give the manufacturers some facts to base their warranty status decision.
My gaming crossfire setup ran at higher temps than any if my mining cards ever has.
Posted on Reply
#22
_Flare
the void is logical if there was no word of using the card for mining in the product specs or advertisement.
beside inno3d, nvidia and other AIB spoke a lot about mining with the equal chips, so i don´t know if inno3d whould get away with this move at any court.

on the opposite side:
think of manslaughter, where the court/judge blaming a producer of kitchen-knifes because they where too sharp.
Posted on Reply
#23
RejZoR
okidna said:
The main local distributor of Inno3d (and also ASUS and PowerColor) in my country recently announced an annoying scrutinizing method to make sure the user won't use their GPU for mining (you can still cheat the method though). It's fairly effective because according to my friend who run a local retailer, since those announcement were made most miners decided to stay away from those 3 brands.



I have used many Inno3D cards in the past, in fact I'm using one right now, and I have nothing but complete satisfaction, no single bad cards yet, even when I used it extensively to train my neural network model.



Some kind of sarcasm? :D, it's strange to read coming from fellow Indonesian, as far as I know Inno3D is probably one of the most popular budget brand alongside Zotac, Manli, and, to some extent, Digital Alliance (Palit).
ZOTAC and budget in same sentence? ZOTAC really got famous with AMP+/Extreme cards and not some crappy ass cheap ones. That's Palit/Manli territory...
Posted on Reply
#24
okidna
RejZoR said:
ZOTAC and budget in same sentence? ZOTAC really got famous with AMP+/Extreme cards and not some crappy ass cheap ones. That's Palit/Manli territory...
In my country Zotac's price is always the closest price to AIB official MSRP, their top of the line cards still a lot cheaper when you compared it to the big brands (MSI, Gigabyte, ASUS) top cards price. And not only their top of the line, their standard cooled cards (2nd or 3rd tier cards) are cheaper compared to the big brands 2nd or 3rd tier cards .

For example :
- Zotac GTX 1080 AMP Extreme is $223 cheaper compared to ASUS GTX 1080 STRIX, $126 cheaper than Gigabyte AORUS GTX 1080, and $268 cheaper compared to MSI GTX 1080 GAMING X.
- Zotac GTX 1060 6 GB single fan (their cheapest 1060) is $50 cheaper than Gigabyte G! Gaming 1060, $45 cheaper compared to ASUS 1060 DUAL, and $70 cheaper compared to MSI ARMOR 1060 6GB.
Posted on Reply
#25
RejZoR
For me ZOTAC and AORUS were priced roughly the same. Europe that is. Which is why I picked AORUS because ZOTAC has weird fan bug and a bit weak VRM cooler. Otherwise I'd probably go with ZOTAC.
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