Wednesday, November 8th 2017
Logitech Tells Harmony Link Owners to Bid Their Devices Goodbye (Updated)
The Harmony Link, a device that made its introduction back in 2011, basically turns your iPad, iPhone, or Android smartphone into a remote control. With the help of the corresponding Logitech app, users can control up to eight different home theater devices scattered around the house. Harmony Link owners probably woke up today to some very disgusting news. In a short email sent by Logitech to their customers, the company announced its plan to drop support for the device completely in March 16, 2018. This is outright wrong considering customers bought the Harmony Link as a device and not a subscription service.
There's no other way around it though. Many Harmony Link devices are likely to end up in the garbage bin come March of next year. Logitech is currently offering a 35% discount on the new Harmony Hub to soften the blow. However, we doubt their customers will return given the mistreatment. Besides, there's no guarantee that this won't happen again when the company decides to replace the Harmony Hub with the next best thing.
You can read Logitech's email below:
Dear [Customer Name],
This is an important update regarding your Harmony Link. On March 16, 2018, Logitech will discontinue service and support for Harmony Link. Your Harmony Link will no longer function after this date.
Although your Harmony Link is no longer under warranty, we are offering you a 35% discount on a new Harmony Hub. Harmony Hub offers app-based remote control features similar to Harmony Link, but with the added benefit of the ability to control many popular connected home devices. To receive your discounted Harmony Hub, go to logitech.com, add Harmony Hub to your cart, and use your personal one-time promotional code [promo code] during checkout.
Thank you for being a Logitech customer and we hope you will take advantage of this offer to upgrade to a new Harmony Hub. If you have any questions or concerns about Harmony Link, please email the Harmony customer care team.
Regards,
Logitech Harmony Team
09/11/2017 Update: After being in the negative spotlight, Logitech has come out and admitted their mistake. They have accepted to send all Harmony Link owners the new Harmony Hub completely free of charge. It doesn't matter if the device is under warranty or not. As long as you have one in your possession, you're eligible for the upgrade.
Source:
TechSpot
There's no other way around it though. Many Harmony Link devices are likely to end up in the garbage bin come March of next year. Logitech is currently offering a 35% discount on the new Harmony Hub to soften the blow. However, we doubt their customers will return given the mistreatment. Besides, there's no guarantee that this won't happen again when the company decides to replace the Harmony Hub with the next best thing.
Dear [Customer Name],
This is an important update regarding your Harmony Link. On March 16, 2018, Logitech will discontinue service and support for Harmony Link. Your Harmony Link will no longer function after this date.
Although your Harmony Link is no longer under warranty, we are offering you a 35% discount on a new Harmony Hub. Harmony Hub offers app-based remote control features similar to Harmony Link, but with the added benefit of the ability to control many popular connected home devices. To receive your discounted Harmony Hub, go to logitech.com, add Harmony Hub to your cart, and use your personal one-time promotional code [promo code] during checkout.
Thank you for being a Logitech customer and we hope you will take advantage of this offer to upgrade to a new Harmony Hub. If you have any questions or concerns about Harmony Link, please email the Harmony customer care team.
Regards,
Logitech Harmony Team
09/11/2017 Update: After being in the negative spotlight, Logitech has come out and admitted their mistake. They have accepted to send all Harmony Link owners the new Harmony Hub completely free of charge. It doesn't matter if the device is under warranty or not. As long as you have one in your possession, you're eligible for the upgrade.
17 Comments on Logitech Tells Harmony Link Owners to Bid Their Devices Goodbye (Updated)
Since I had paid $400ish for it and it was out of warranty, I never bought another one because support never offered a replacement or discount for a new one. They were simply too expensive.
Good riddance.
And yeah, any device that requires an internet connection to function, I don't buy. "Smart Home" = "Corporate Bitch"
savant won't stop the service on it :)
Boo!
edit: depending on update length of course, if it's multiple paragraphs, the top could just be a short summary with a suggestion to click read more