Monday, August 16th 2021
GIGABYTE Reportedly Refuses to RMA Customer's GP-P750GM Power Supply
If you have been following the recent drama of GIGABYTE selling exploding power supplies, then you are aware of the happenings with GIGABYTE response, our PSU expert's response, and of course the massive backlash from customers. Today, according to a Reddit user u/Tinefol, GIGABYTE has refused to RMA the power supply that is eligible for the RMA program. The user is an owner of the GP-P750GM unit, which is part of the exploding units. He proceeded to open a ticket where he included the wordings from the company's press release, to which he got a response that "This press release is applicable only to the newer batches".
However, that is not the case. The press release states that GIGABYTE will offer RMA service on various models with the supported serial numbers. In the case of GP-P750GM PSUs, the RMA service is available for units with serial numbers ranging from SN20243G001301 to SN20453G025430. The customer that requested RMA has serial number SN20243G001306, which is eligible for return and exchange. The ticket response of "This press release is applicable only to the newer batches" holds no value as the press release does not refer to production time, but rather serial numbers of PSUs.
Source:
Reddit
However, that is not the case. The press release states that GIGABYTE will offer RMA service on various models with the supported serial numbers. In the case of GP-P750GM PSUs, the RMA service is available for units with serial numbers ranging from SN20243G001301 to SN20453G025430. The customer that requested RMA has serial number SN20243G001306, which is eligible for return and exchange. The ticket response of "This press release is applicable only to the newer batches" holds no value as the press release does not refer to production time, but rather serial numbers of PSUs.

100 Comments on GIGABYTE Reportedly Refuses to RMA Customer's GP-P750GM Power Supply
www.techpowerup.com/review/gigabyte-gp-p750gm-750-w/3.html
Might wanna put them on your do-not-buy list.
I've had good luck with units OEM'd by HEC and Super Flower (EVGA uses them).
Their office is at least in a nicer building than Cooler Master...
goo.gl/maps/YufhCZ41A6Q63LQ37
I personally would compare buying a Gigabyte PSU and wondering why it failed to buying Gas Station sushi in Texas and wondering why you have the shits ala Montezuma's revenge style 3 hours later....
must admit, I'm happy with my Z390 board from Gigabyte I have. But I would never, ever, consider buying a PSU from a company that wasn't getting excellent reviews and preferably should be a focal point of their business. Gigabyte gave me the impression they are cheap rebrands so they can include them in their prebuilts because ya know gotta have matching color schemes when selling those types of prebuilts.
www.pcmag.com/news/gigabyte-faces-boycott-in-china-over-pro-taiwan-marketing-gaffe
HEC, Andyson, Sirtec, Enhance Electronics
Lesser known/Less Popular:
AcBel Polytech, Seventeam, ATNG, Solytec, Golden Tiger Electronic Tech, Topower, Power Giga, Yue-Lin Electrical Technology, ShenZhen UTPower Technology, Delta Electronics
There are probably a few more but i cba to dig.
goo.gl/maps/YKVp7vUkebVkG8tp8
I too would consider Gigabyte a well known and trusted world class brand. and I'm happy with the few purchases of their gear I have made. but I wouldn't trust them with my PSU option....and before this news broke months ago I would have said not because they have a bad reputation in PSUs (now I would say that though lol), but because they don't have a well known good reputation in PSUs. It was just a "meh" reputation up to this disaster, and since a PSU is the literal heartbeat of your PC system wouldn't trust it with anything short of quality so I have never ever even considered buying a Gigabyte PSU based on those perceptions of mine. to be clear I mean quality as safe and long lasting reliable operation whether it is a tiny 350W PSU or a massive 1600W PSUlol yea I'd say these PSU's def need surgery ie get them out of your cases before they ruin your PC or set your house on fire!
Regardless of Gigabyte's rep as a maker of PSUs, we should at least expect an a safe product, which this is not. After watching GN's latest video, its really appalling that they haven't issued a full recall yet.
Why only newegg?
I also considered buying an AORUS P1200W, but with this action they refused me.
On top of it, you are not allowed to return any single item of a bundle sale for a return. If you don't want an item from a bundle, you have to return all items in that bundle. So if someone purchased a garbage PSU in the bundle, they either have one of two choices:
1) Keep both items and live with the fact they had to spend upwards of $100 or so for a piece of shit power supply
2) Return the power supply and the GPU because you will not get a refund on your money if you don't return both items.
Newegg took advantage of people wanting a new GPU and forced it down your throat if you wished to take a chance to buy a GPU.
I don't think Newegg should be hit with a lawsuit, but they should be forced to supply a full refund for just the PSU (regardless if the PSU was sold in a bundle or not), plus shipping costs to anyone that had to buy one of these GPUs in their bundles. Doing something like this would hopefully make them second guess wanting to pull some shady tactics like this in the future.