Monday, August 16th 2021
GIGABYTE Reportedly Refuses to RMA Customer's GP-P750GM Power Supply
If you have been following the recent drama of GIGABYTE selling exploding power supplies, then you are aware of the happenings with GIGABYTE response, our PSU expert's response, and of course the massive backlash from customers. Today, according to a Reddit user u/Tinefol, GIGABYTE has refused to RMA the power supply that is eligible for the RMA program. The user is an owner of the GP-P750GM unit, which is part of the exploding units. He proceeded to open a ticket where he included the wordings from the company's press release, to which he got a response that "This press release is applicable only to the newer batches".
However, that is not the case. The press release states that GIGABYTE will offer RMA service on various models with the supported serial numbers. In the case of GP-P750GM PSUs, the RMA service is available for units with serial numbers ranging from SN20243G001301 to SN20453G025430. The customer that requested RMA has serial number SN20243G001306, which is eligible for return and exchange. The ticket response of "This press release is applicable only to the newer batches" holds no value as the press release does not refer to production time, but rather serial numbers of PSUs.
Source:
Reddit
However, that is not the case. The press release states that GIGABYTE will offer RMA service on various models with the supported serial numbers. In the case of GP-P750GM PSUs, the RMA service is available for units with serial numbers ranging from SN20243G001301 to SN20453G025430. The customer that requested RMA has serial number SN20243G001306, which is eligible for return and exchange. The ticket response of "This press release is applicable only to the newer batches" holds no value as the press release does not refer to production time, but rather serial numbers of PSUs.

100 Comments on GIGABYTE Reportedly Refuses to RMA Customer's GP-P750GM Power Supply
If Newegg KNEW these things were dangerous and still decided to bundle them with GPUs in an effort to rid themselves of what GIGABYTE refused to take back, then I do think that would constitute a lawsuit.
2nd priorities are Corsair and Be Quiet!. Be Quiet! and EVGA have the best customer service so far that I've ever experienced.Quite agree. I only have one AX370 Gaming 5 board from them in my current system, solid board. But after this I think I will switch to other when upgrading. Their customer service is atrocious.
They're good, but they're not flawless.
personally I have been using Corsair for over half a decade and I have their entire line of RMx (550W - 1000W), plus an AX1600i. It's more of an ecosystem thing that I can swap the PSUs around if I keep buying from them (they have a chart showing the inter-brand compatibility). All the above have been working for as long as I remember.
There are definitely exceptions. I had one HX1200i bought recently basically exploded, loud pop sound heard and burnt smell noticed.
It's after the bad batch judging from the serial number, I guess something is still wrong with that particular model, if not the HX line. The same PC revived after swapping back to the good old RM750x.
Corsair's customer service was very responsive and is available by email as well as on reddit (same guy), he offered to swap me for an equivalence or better model, but I just returned it for now.
For Seasonic, I had a Seasonic X-560 (a model sold like a decade ago) dying within a year, but the replacement has been working ever since.
im a superflower guy, hits all the right spots for me, good quality, competitive price and cool ass namethey are not overhyped at all, people who know a little about the topic just praises them and it might look like trying to overhype it when thats not even the intention. They just are good, sure you can find some psu sold by a gaming brand with lots of specs and certifications at similar price price but that doesnt mean its any better and much less about reliability.
My 4 year old superflower still has the same voltages from day 1. The cooler master from a friend (similar age) has dropped like 0.8v under loads. And supposedly it has more power (550w vs 750w), just in case you are wondering yes the setups are similar, actualy mine is more power hungry.
So by just "looking" at them you wont get any clue of their actual performance based on "specs". Youtube reviews same useless thing, those people wont use a psu for more than a few months because they are always getting new stuff. The interesting part is that you wont see seasonic releasing a new psu every 6 months, wonder why is that. Hint: there is no need.
Just plug in and forget about its existence for 5-10-15 years when you want to upgrade it for whatever reason, otherwise it may last longer than that. That sounds pretty sweet to me.
And your experience is quite anecdotal. Pretty much any PSU made in last decade is going to be reliable. That's just very basic thing that anyone can nail (ignoring some poor models that fail that). My parents had a PC with Codegen 300X PSU. It was bottom of the barrel PSU from 2005 and it lasted them 13 years. And it still hasn't broken down, just that connectors got out of date, despite being ATX. If a basic cheapo PSU from literal decade ago can function for a long time, anything less is a huge disgrace. And it's also a power supply that likely wasn't sold separately, it came with case. So trust me, it was made to be as cheap as it gets. Today that would be be an equivalent of sub 30 Euro PSU.Just like pretty much any other PSU on the market.
There's plenty of forum space to start a new thread.
Id like to continue to get updates regarding- Gigabyte crapping on their customers-
Rather than have the thread get closed.
Seasonic isnt in the market advertising where you can brainwash people easily. They make products for professional use, businesses make investments expected to last several years with high stress loads and if those expectations arent met then seasonic wont see orders from them in a long time. So its in the interestest of both parties to have a sustainable ecosystem. Where most gaming brands aim for profit in the short term and wont be accountable if something happens after 2 years
How is my experience anectdotal, its one of the most common situations in the gaming scene.
Guy builds expensive gaming pc with budget psu and after 2 years the gpu dies
Its not the gpu that died, the psu killed it.
Actually, my friends gpu died after barely 3 years of buying a rx480 on release. Happened to me once on the early years of my journey.
Ive heard and read the story countless times, the symptons look like: "my pc powers off randomly (this one might be the only one benign)" "my gpu is displaying artifacts" "my gpu is not detected" "my motherboard doesnt turn on"
The fact that a PSU is able to power on a computer doesnt mean its providing proper voltages or delivering quality and stable current. For all you know it could just be frying your vrms.
Throw any sub 30€ PSU of your choice to a computer with 4-8 cores and a reasonably high performance GPU. Maybe if you use it a couple times a week it might last 6 years, but use it to play every single day and then come here in 3 years to let me know how well it went.
Sure a shitty pc with barely 50w of consumption can survive 15 years with almost any psu, like in your experience, but thats just taking things out of context. Hilarious you talk about anecdotal
I dunno, my rather inexpensive FSP 700-50ARN PSU hasn't kicked the bucked since 2014 and it has modded fan to spin slower. That's 7 years of life so far. I got TT Litepower 450W in 2019, still works fine. I have Chieftec A50 550W currently, which I bought in 2017 or 2018, it still works. My old prebuilt's Codegen 500X still works since 2013. None of them were branded for gaming, but my point about cheap PSUs lasting, stands. As long as you leave decent wattage unused anything will last a very long time. But aye, not using all advertised wattage is something that anyone should always do.Might be, but your conclusion makes no sense.Its not the gpu that died, the psu killed it.If you misunderstand, I don't advocate buying some really low end stuff, that it really dodgy, I'm just saying that there are plenty of inexpensive units that works well for a long time and it doesn't have to be Seasonic.
I personally wouldn't have any problems with buying this instead of Seasonic:
www.coolermaster.com/catalog/power-supplies/mwe-series/mwe-550-bronze-v2/#image-Item9
It still costs less and does the same thing as Seasonic S12III 550. Buying a solid power supply, doesn't mean buying Seasonic exclusively.That is if it sends more power than VRM can take, but that's rare. A cheap PSU would send less power.I used 700-50ARN for 7 years with computer on nearly everyday. It wasn't 30 Euro PSU. I used that cheap Codegen as an example of how long these things can last and should last.Barely 50W? That PSU was in system consisting of these parts:
Athlon 64 3200+ s754 Newcastle
DFI K8T800Pro-ALF
2x1GB DDR400
Sparkle GeForce FX 5200 128MB
Samsung Spinpoint 80GB
WD Caviar 120GB
TP-Link 56 modem
DVD drive
3.5" Floppy drive
PSU calculator rates this system at a little bit less than 200 watts. As for anecdotal experience, I can tell that local OEMs managed to sell a shit ton of systems over decade with various Codegen power supplies. If they were that shit, then they would be out of business, but they aren't. I can go to local used computer sites and still find plenty of old machines with Codegens or equally "crappy" power supplies still running after decade. As far as i know, they also put some k series i7s with GTX xx60 series cards in those systems. So it's not like they aren't stressed either. They also put same power supplies to some AMD FX systems that they sold. They simply last. You can talk shit about their poor efficiency about unpainted metal cases and etc, but they last probably longer than most Corsair CX stuff (Corsair is not a legitimate brand to me).That's not great, but it doesn't look anything really unusual. I wouldn't really trust Asus, XFX, Zotac, Inno3D, Manli, Palit, MSI, Powercolor to not fuck up like that.
So a better question might be: Which PSUs models are the best to trust?
My personal experience is that EVGA has not made a bad PSU since their very first entries. Even then their PSUs never killed anything attached to them. EVGA has been a top notch company where customer service is concerned. Their RMA process compared to other companies is nearly effortless and painless.