Monday, January 2nd 2023

AMD Radeon RX 7900 XTX May Feature Faulty Coolers, Causing Overheating

AMD's latest GPUs have been reported to be experiencing overheating issues, with many users claiming that the vapor chamber cooler works better in a vertical rather than a horizontal position. Regardless of orientation, vapor chamber coolers should equal roughly the same heat dissipation performance and move the heat away from the source; however, testing showed that some reference AMD Radeon RX 7900 XTX GPUs feature defect coolers. According to the testing conducted by Roman "der8auer" Hartung, AMD's Radeon RX 7900 XTX RDNA3 GPUs are experiencing problems with overheating caused by a faulty vapor chamber design.

What der8auer found is that these coolers could have a defect in the manufacturing process, where the liquid inside the vapor chamber faces problems in circulation after condensation. It could relate to manufacturing issues of the cooler itself, with an inadequate amount of fluid or insufficient pressure inside the chamber. For more in-depth testing and performance benchmarks, see the video below. It is important to note that we didn't see other reports that replicate this behavior, so always take these reports with a dash of salt.
https://www.techpowerup.com/
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286 Comments on AMD Radeon RX 7900 XTX May Feature Faulty Coolers, Causing Overheating

#151
AusWolf
nguyenquite a new low for AMD

Whether it's a new low or not, we'll see from the statement. This isn't the first time a major company F-ed up. How a F-up is handled is a good indication of a company's attitude towards its customers.
Posted on Reply
#152
Vayra86
BwazeThis is very often in tech articles. If you "get personal" they will explain to you it's you that doesn't understand - it's "clear" that they meant "market share of the products shipped in a quarter".

And it's impossible to get overall market share from the data of shipped cards - what's the "best before" date of graphics cards? Some people retire their cards in one generation, and don't even sell them on, some people buy every two generations, and sell their old card, some people use very old cards - either bought, or are upgrading only once every few generations...

The only more or less useful market share numbers I know of is Steam Hardware Survey, and people have problems with that chart since the introduction! I wasn't polled, so it's inaccurate! It's clearly biased and it's numbers are fake! And so on... So people more or less stopped using it as a data source to create their charts on forums (due to attacks), and Valve doesn't provide very helpful visualizations - they bundle together everything - integrated graphics, laptop cards and discrete desktop cards...
The reality is, to understand these statistics, what you need is combine a crapload of them, apply context of the markets and of real customer journeys and then you've probably got a half-decent idea. The best I gather from these charts of JPR is the ballpark progress. I think what's clear, is that AMD is losing share YoY and Nvidia gains it. What's clear, is that Intel captured a tiny bit of share and pushed out some units. Another thing that's clear, is that especially Nvidia's numbers are heavily skewed because they pumped out lots of chips and then crypto crashed. These chips are in the market and in these numbers, but don't represent actual gaming share.

That's about as far is this goes. Another point is that we don't see consoles here, while these are 'discrete gaming devices' nonetheless, and in many use cases not even all that different from gaming PCs, including peripherals etc. Another point is that Intel commands the IGP market, on which simple games are also played, and we don't know how much relatively to those on which people don't.

Discrete in its pure PC definition is really just such a sliver of the market, it never determined anything. It can lead the way, be the signpost for gaming in the near future, because PC is the most versatile platform for innovation. What I gather from all these stats is mostly trends. Not real numbers.
Posted on Reply
#153
nguyen
maxflyMistakes happen, it's how it's dealt with that will determine whether or not this will leave a lasting impression.
Knowingly sell defective products should probably leave a very long lasting impression, who is to say AMD won't do it again in the future?

Kinda funny that there are people who verbally accused Der8uer who uncovered the truth AMD has been hiding for more than 2 weeks.
Posted on Reply
#154
ZoneDymo
nguyenKnowingly sell defective products should probably leave a very long lasting impression, who is to say AMD won't do it again in the future?

Kinda funny that there are people who verbally accused Der8uer who uncovered the truth AMD has been hiding for more than 2 weeks.
what people?
and...if they "have been hiding" for more then 2 weeks its not related to Der8auer as his initial vid was 8 days ago and the conclusion that it was the vaporchamber was only 3 days ago sooo yeah.

And as was mentioned earlier, are we just going to gloss over Nvidia selling defective 3090's that roasted themselves to death playing an MMO? oh wait, they did not know what would happen.

As also was mentioned earlier, its about how the company handles it, will it screw up completely like Gigabyte with their psu's leading me to never buy Gigabyte again?
Or will they act responsible like Fractal with that USB hub problem or Arctic with their coolers and paste and do the right thing removing it from shelves/recalling products and/or offering replacement parts?

Hell in that same realm Nvidia acted properly as well it seems to the burned cards as a result of the new pin connector on the 40 series, we will have to see.

At least this issue with AMD isnt that bad, the product does not break, at most it will throttle and thus underperform but its still usable, certainly not what you paid for sure, but its not as bad as some of the problems I mentioned above.
Posted on Reply
#155
Why_Me
ZoneDymowhat people?
Go back X amount of pages on this thread and you will find TPU posters vs Der8uer ... yes he was posting on here.
Posted on Reply
#156
TheoneandonlyMrK
nguyenKnowingly sell defective products should probably leave a very long lasting impression, who is to say AMD won't do it again in the future?

Kinda funny that there are people who verbally accused Der8uer who uncovered the truth AMD has been hiding for more than 2 weeks.
Accused him of what, personally I accused him of sensationalism click hunting.
Just like I acuse you of being a troll.

Personally I still think I am right.

Your conspirational tone is possibly excessive, knowing you have a possible problem isn't the be all without knowing the scale of the problem.

Same as 12pin cables burning, or games melting 3090's, no one acts on the first realization, that would also be daft.

The Nvidia fans can rejoice, they're that bit closer to paying double again next time.
Posted on Reply
#157
Vayra86
Why_MeGo back X amount of pages on this thread and you will find TPU posters vs Der8uer ... yes he was posting on here.
We saw the exact same thing 'against' IgorsLab for uncovering that 12VHPWR cable adapter junk.

Its not strange people express doubts based on their own idea of what's normal or not. Its very healthy people are hyper critical of YT/online content, as well.
Posted on Reply
#158
Why_Me
Vayra86We saw the exact same thing 'against' IgorsLab for uncovering that 12VHPWR cable adapter junk.

Its not strange people express doubts based on their own idea of what's normal or not. Its very healthy people are hyper critical of YT/online content, as well.
Let's be honest .. Der8uer and Igor are two of the best ... but they met their match on TPU. No other board imo would have posters with big enough balls to take on those two.
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#159
Vayra86
Why_MeLet's be honest .. Der8uer and Igor are two of the best ... but they met their match on TPU. No other board imo would have posters with big enough balls to take on those two.
That's why I'm here and not on LTT or any other piece of crap, honestly. The focus here is heavily on no-nonsense, and I love it. Nobody and nothing is sacred. I love that too. That's how you get real info.
Posted on Reply
#160
Why_Me
Vayra86That's why I'm here and not on LTT or any other piece of crap.
This ^^ ... I love this board in a 'Lord of the Flies' kind of way.
Posted on Reply
#161
nguyen
Man MSI sure smelled what was going on and just kept quiet&watch other vendor gets burned

Posted on Reply
#162
AusWolf
nguyenKnowingly sell defective products should probably leave a very long lasting impression, who is to say AMD won't do it again in the future?

Kinda funny that there are people who verbally accused Der8uer who uncovered the truth AMD has been hiding for more than 2 weeks.
Knowingly? Hiding the truth? Why on earth would they do that? :kookoo:
Posted on Reply
#163
Dirt Chip
oliverprescottI am confused by the reasoning debauer uses to make his conclusion. like some have said already he bought broken cards and then went on to find them broken and then declares that all cards are there for broken? I get that there are many claims from other people that they also have had this issue, but until proven otherwise thats all they are "claims". Looking back at the 4090 connector issue there were also a ton of people claiming to be having that issue and that turned out to be BS. there will always be people jumping on these type of situations trying to make it appear as if its worse than it is. doesnt matter what brand it is, AMD, intel, Nvidia, there will always be people adding to the claims to make it seem worse. this testing that he did doesnt actually prove how widespread this issue is, just that in these cards that were having that issue he was able to narrow it down to something specific, which is great. but to then say it's an issue with all 7900xt(x)s cards because these broken ones are in fact broken doesn't add up to me. it shows that with the cards that are having issues it's probably related to the vapor chamber. do we know if it's a problem with all vapor chambers? no we don't. we have no idea whats causing it and further investigation is required to find that. maybe there's a specific condition that causes this to happen? maybe it's a defect in the manufacturing of specific batches of cards? all his testing shows is that there could be an issue with the vapor chamber on the cards that are having issues. for someone that has such a huge following this feels totally reckless to be making such claims at this point about needing to do recalls. this would be like if someone said Nvidia needs to recall all 4090s because of the melting cables, without regard to the number of cards actually having issues.

again if it turns out that they need to do a recall then thats what they need to do, but i dont see anything in debauers video that shows that is the case. again this would be like if someone sent him four 4090s that had melted connections and after testing and seeing that they would in fact melt, he then thinks nvidia should do a recall. This just doesn't feel scientific at all how he has come to the conclusion he did.
You also, like others, didnt fully understand his video: the sample of known 4 bad cards only used to isolate the cause of the problem- not to show how widespread it is.
The reason to mention recall is based on 48 confirmed cases by him and remember that he has a very limited reach compared to all 7900XTX owner worldwide so more are sure to exist, and the understanding it is a vapor chamber (VC) problem that no user can fix by himself (it is not a driver, cable, adapter issue). If the VC is the problem and it`s made by automated process than whole banches are possible effects and that`s thouthends if not more. Hance it is seems like a widespred problem so recall, and not RMA, is the right way to hendel it properly from all sides (AMD, retailers, consumer).
As time gows by, we see more and more cases of people showing the same hot spot problem so his assumption of a must happend recall is very much valid and plusiable.

The high widespreadness of the problem is a quite established by now, all is left is to see how AMD handle it.
After all, it`s not a core\electrical design issue so just replace the collar and it`s fix.
Non-reference models can keep on sale with no problem.

AMD can still close the whole incident quietly and efficiently.
Posted on Reply
#164
kurosagi01
Well at least for now its only isolated to XTX and not XT, to be honest the GPU market in the 2 years as a whole has been a big joke.
The Eth mining craze, RTX 3000 series launch to now, the 6000 series XT have been a mixed bag, the 4000 series is a joke with price despite being good perf and the silly connector. The 7000 series are also showing problems.
Posted on Reply
#165
AusWolf
Dirt ChipYou also, like others, didnt fully understand his video: the sample of known 4 bad cards only used to isolate the cause of the problem- not to show how widespread it is.
The reason to mention recall is based on 48 confirmed cases by him and remember that he has a very limited reach compared to all 7900XTX owner worldwide so more are sure to exist, and the understanding it is a vapor chamber (VC) problem that no user can fix by himself (it is not a driver, cable, adapter issue). If the VC is the problem and it`s made by automated process than whole banches are possible effects and that`s thouthends if not more. Hance it is seems like a widespred problem so recall, and not RMA, is the right way to hendel it properly from all sides (AMD, retailers, consumer).
As time gows by, we see more and more cases of people showing the same hot spot problem so his assumption of a must happend recall is very much valid and plusiable.

The high widespreadness of the problem is a quite established by now, all is left is to see how AMD handle it.
After all, it`s not a core\electrical design issue so just replace the collar and it`s fix.
Non-reference models can keep on sale with no problem.

AMD can still close the whole incident quietly and efficiently.
What der8auer did wrong is he made an investigatory video with his own personal opinion placed as the conclusion. No one with the tiniest inclination for scientific thinking should do that. Ever.

Other than that, I agree. Let's see when AMD issues their statement and what it says.
Posted on Reply
#166
ARF
This is the only time from what I remember that a Radeon has a defective cooler. Something went wrong and if they find what they changed compared to the last time, the issue will become apparent.
Posted on Reply
#167
lightning70


The 7900 XTX Reference model's Cooling problem seems to be getting bigger.
Posted on Reply
#169
Veseleil
Although I'm probably not the type of person to jump on a BIG problem for AMD train, I must say I really don't like their latest stuff. AM5 IHS design compromise, and this RDNA3 reference design (let's keep the 450W card at 2.5-3 slots) bullshit. Reference cards from both of the war rooms were always an unobtanium for me anyway.
Posted on Reply
#170
Dirt Chip
AusWolfWhat der8auer did wrong is he made an investigatory video with his own personal opinion placed as the conclusion. No one with the tiniest inclination for scientific thinking should do that. Ever.

Other than that, I agree. Let's see when AMD issues their statement and what it says.
My view is that the video is very much well balanced, form the headline to the effort being made to acquire 4 test sample to the wide range of hard mod testing to the problem isolastion to the conclusion and the assumption- all according to the definitiv findings.
There is no problem with personal opinion when it is clear that they are opinions.
At scientific article you have room for assumptions (you can call it personal opinion if you wish) in the end- the end of the discussion. There you can hypothesis according to the hard findings you shown.
It is very much acceptable as long you are within reason with that.
This video assumptions\personal opinion are well within the acceptable range, imo.
Posted on Reply
#171
mahoney
The copium from AMD fanboys is insane. Guys these companies do not care about you all they want is your hard earned money. Stop simping these mega rich companies
Posted on Reply
#172
kapone32
Dirt ChipMy view is that the video is very much well balanced, form the headline to the effort being made to acquire 4 test sample to the wide range of hard mod testing to the problem isolastion to the conclusion and the assumption- all according to the definitiv findings.
There is no problem with personal opinion when it is clear that they are opinions.
At scientific article you have room for assumptions (you can call it personal opinion if you wish) in the end- the end of the discussion. There you can hypothesis according to the hard findings you shown.
It is very much acceptable as long you are within reason with that.
This video assumptions\personal opinion are well within the acceptable range, imo.
After reading around I really wonder if his Cable was the culprit? He said he tried everything but I only saw the standard black on the DP cable he was using all the time.
Posted on Reply
#173
ARF
VeseleilAlthough I'm probably not the type of person to jump on a BIG problem for AMD train, I must say I really don't like their latest stuff. AM5 IHS design compromise, and this RDNA3 reference design (let's keep the 450W card at 2.5-3 slots) bullshit. Reference cards from both of the war rooms were always an unobtanium for me anyway.
AMD wants to compete in the highest end but as always makes wrong decisions.
In order to compete with nvidia, they have to find a way to cheat the FPS charts - lower the texture resolution on a hidden driver level, and make something like FSR running like default.
Posted on Reply
#174
TheoneandonlyMrK
Dirt ChipMy view is that the video is very much well balanced, form the headline to the effort being made to acquire 4 test sample to the wide range of hard mod testing to the problem isolastion to the conclusion and the assumption- all according to the definitiv findings.
There is no problem with personal opinion when it is clear that they are opinions.
At scientific article you have room for assumptions (you can call it personal opinion if you wish) in the end- the end of the discussion. There you can hypothesis according to the hard findings you shown.
It is very much acceptable as long you are within reason with that.
This video assumptions\personal opinion are well within the acceptable range, imo.
I disagree with your Stance on the conclusion I don't see how he could extrapolate the scale of the issue with the testing, and information he showed.

And his conclusion drove a lot of other tuber's to regurgitate it with added nonsense IE claiming all 7### XTX and XT required recall like in the video I posted earlier.

AMD'S hand was pretty much forced into what follows regardless of the scale of the issue.



Exactly how many people have turned up here on TPU With this issue.

It's less than ten so far and certainly not thousands like der8aure claimed to be effected.
Posted on Reply
#175
Dirt Chip
kapone32After reading around I really wonder if his Cable was the culprit? He said he tried everything but I only saw the standard black on the DP cable he was using all the time.
How do you explain the "flip test" phenomena with a cable and no vapor chamber involvement?
The cable thing might be another, unrelated, issue (and seems much more isolated than the vapor chamber issue).
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