Friday, January 20th 2023

PSA: Intel I226-V 2.5GbE on Raptor Lake Motherboards Has a Connection Drop Issue: No Fix Available

The Intel Ethernet i226-V onboard 2.5 GbE controller appears to have a design flaw that causes the Ethernet connection to drop at random times for a few seconds. The I226-V is the latest version of Intel's cost-effective 2.5 Gbps Ethernet networking chips meant for PC motherboards with chipsets that have integrated MACs (i.e. Intel chipsets). It succeeds the I225-V, which was Intel's first consumer 2.5 GbE PHY. The I225-V was plagued by various issues that caused it to be unstable at 2.5 Gbps (but could be worked around by forcing 1 GbE mode). Many premium Intel 700-series chipset Socket LGA1700 motherboards integrate the new I226-V, which is the I225's successor, as their default onboard 2.5 GbE controller. Some enthusiast-segment motherboards have a second Ethernet controller that's either of a different brand (such as Realtek or Marvell), or a different kind of wired Ethernet (such as 10 GbE).

Since mid-December, users of Intel 700-series chipset motherboards (which debut the I226-V), have been reporting random connections drops to Intel's Support Community, Microsoft, ASUS and Reddit 1, 2, 3, 4, 5. These drops are momentary, last a few seconds, and you'll mostly not notice it; however for applications that need an uninterrupted connection (such as online gaming, video conferencing, VPN, Remote Desktop etc.), such a link drop will be noticeable. You can check if you are affected by opening Windows Event Viewer, navigate to "Windows Logs," "System" and search for "e2fnexpress," in particular Event 27 "Intel Ethernet Controller I226-V, Network link is disconnected." and Event 32 "Intel Ethernet Controller I226-V. Network link has been established at 1 Gbps full duplex." We've experienced the issue in our labs. We tried updating to the latest 27.8 drivers from Intel, and used the latest motherboard BIOS, at 1 Gbps speed, but the issue couldn't be fixed reliably. In the end, we just switched over to the motherboard's second network interface, which is not an Intel NIC, and the issue went away. Another option could be to buy a cheap PCI-Express network card or use the board's integrated Wi-Fi. Still, such issues aren't acceptable, especially not from a world-leading manufacturer like Intel, who once was reputed for the quality of its networking equipment. Intel and its motherboard partners need to get on top of this issue.

Update Mar 1st: Intel has issued a Windows workaround and patch for these issues. Let us know if this fixes it for you.

Update Mar 4th: User @lovingbenji reports that on his system this new driver version does not fix the disconnect issue.
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207 Comments on PSA: Intel I226-V 2.5GbE on Raptor Lake Motherboards Has a Connection Drop Issue: No Fix Available

#201
R-T-B
regsWhich means it's likely not a hardware problem.
Or FreeBSD just has a more effective work around Intel refuses to implement in mainline drivers for whatever reason. Either way, hardware errata exists. That's already been established.
Posted on Reply
#202
thestryker6
Supposedly they finally fixed everything with these drivers: Windows 11 driver to 2.1.3.15 or Windows 10 driver to 1.1.4.42 and sounds like there may be a motherboard/firmware update as well, but I didn't see it on vendor sites.

I'd still love to know what part was the issue because the windows drivers are significantly more featured than *nix (so there's a lot more to go wrong) and even then not everyone on windows was seeing the issues. I know I certainly didn't while I had windows running, but that system was also hooked up directly to one of my router box i226s so it wasn't going through a switch/router.
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#203
unwind-protect
R-T-BOr FreeBSD just has a more effective work around Intel refuses to implement in mainline drivers for whatever reason. Either way, hardware errata exists. That's already been established.
As mentioned above, the most likely explanation is that FreeBSD simply lacks those power management features that presumably cause the problems on Windows.

In any case, the FreeBSD driver is open source, so it could be ported as an alternative driver to Windows.
Posted on Reply
#204
chrcoluk
thestryker6Supposedly they finally fixed everything with these drivers: Windows 11 driver to 2.1.3.15 or Windows 10 driver to 1.1.4.42 and sounds like there may be a motherboard/firmware update as well, but I didn't see it on vendor sites.

I'd still love to know what part was the issue because the windows drivers are significantly more featured than *nix (so there's a lot more to go wrong) and even then not everyone on windows was seeing the issues. I know I certainly didn't while I had windows running, but that system was also hooked up directly to one of my router box i226s so it wasn't going through a switch/router.
Any idea where to get 1.1.4.42 from? after a while searching I managed to find 1.1.4.38, Intel seem to be hiding the Windows 10 specific drivers now and interestingly is none on WU.
Posted on Reply
#205
robb
chrcolukAny idea where to get 1.1.4.42 from? after a while searching I managed to find 1.1.4.38, Intel seem to be hiding the Windows 10 specific drivers now and interestingly is none on WU.
Should be on your mobo support site. I just checked on MSI and it shows that driver for Win 10.
Posted on Reply
#206
thestryker6
chrcolukAny idea where to get 1.1.4.42 from? after a while searching I managed to find 1.1.4.38, Intel seem to be hiding the Windows 10 specific drivers now and interestingly is none on WU.
The 28.3 driver pack has that driver version, but it doesn't list the i226-V so I'm not sure whether it's covered or not. Check the date of the driver release on your motherboard OEM and if it's late last year it might be correct whether it cites the right version or not.
Posted on Reply
#207
chrcoluk
robbShould be on your mobo support site. I just checked on MSI and it shows that driver for Win 10.
I am using it on a NUC sourced from china. :)

I will grab from MSI then thanks and add to my ISO.
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