Terrible experience with XFX RX 580

[moproblems99]

This has nothing to do with your case but I've use nVidia cards since RivaTNT. The two times I tried an ATi/AMD card, the X850 XT which I bought, then the HD 7870 which was borrowed, have been an absolute shit show. I promised myself never am I going to try AMD again.

Which is funny because I had a similar experience with my 980 but I didn't let that rule out nVidia in the future. My Vega 56, 580s, 6850s, GTX 7900, GTX 7950 GX2, and who knows what else have all been rock solid.

Personally, I don't think these issues have anything to do with the card.

 

[Regeneration]

Where did you attach the grounding wire? If it has anything to do with ground pins on your 8-pin cable then I would be looking for a burnt/loose ground connector in your PSU wiring/board.

Edit: Although I would find it odd that you don't have problems with the 970. Anyway, I don't believe you got two bad cards with the same problems. Did you verify serial numbers that the seller didn't just send you the same card again?

Grounding wire from the VGA I/O to a metal part in the bottom the case and removed the CMOS battery for a few minutes to discharge the motherboard from any voltage.

Seller is XFX fulfilled by Amazon. The replacement was sent to me before I sent the original card back. Definitely brand new, same model, but a different VRAM manufacturer.

Did you try removing the Ups? I have used Polaris since release, mostly sapphire but asus too ,480 and 580 and ALLWAYS used multi monitor Dp and hdmi with no issues , it's too odd bro, still.

Plugging everything to a regular outlet (and a different one) was my first idea since the origin of the problem was electrical.

The issue is already solved and the source was poor isolation of DP/DVI/HDMI ports.

Or in other words, poor PCB design. Voltage from the monitors shouldn't be referred to the PSU.

That reminds me, I have to call XFX to bitch at them, I'll make myself a cup of coffee first.

 

[EarthDog]

Or in other words, poor PCB design

One would think if it was the PCB design causing problems that scores of users would be having this issue...no?

 

[Regeneration]

One would think if it was the PCB design causing problems that scores of users would be having this issue...no?

You're right. XFX PCBs don't change often. I just spoke with them.

Possibly a defective resistor on one of the recent batches.

 

[eidairaman1]

If anything I'd record all white sticker info down, then rma 1 more time, and ensure you get a different card- verify you did get a different card.

First test new card in another rig with different monitor and cables. If you experience no problems with the different rig/monitor/cable, plug your monitor and your cables in. If you start having problems, change to the different cables. If that doesn't fix the problem it is your monitor, if swapping cables fixes your problem then its a bad cable.

After that test the card in your machine with a different monitor and cables, if you experience no problems, swap to your monitor and your cables, if you have problems swap the different cable. If you have no problems it was the cable. If you have problems after swapping cables it is your monitor.

Now last test if you put the card in your rig and you have problems with your monitor and your cables and still same problem with different monitor and cables, but the card works in another machine altogether, there is something possibly wrong with your motherboard, case and power supply.

Check to ensure psu has no bare wires or no metal contact to power switch/reset switch wires or any other case accessories.

 

[moproblems99]

Grounding wire from the VGA I/O to a metal part in the bottom the case

I find it extremely unlikely that you got two bad cards with a bad resistor in the same circuit to cause these issues. If that truly is the case, go by a lottery ticket as you are the most (un)lucky person I know.

I think you have another component in your PC causing feedback. I want to say I am 100% certain but the 970 working fine throws a loop.

 

[Regeneration]

I find it extremely unlikely that you got two bad cards with a bad resistor in the same circuit to cause these issues. If that truly is the case, go by a lottery ticket as you are the most (un)lucky person I know.

I think you have another component in your PC causing feedback. I want to say I am 100% certain but the 970 working fine throws a loop.

Two cards from the same inventory: defective resistor.

 

[eidairaman1]

Well i provided 1 final suggestion. Whether you take it is up to you.

/thread.

 

[Aquinus]

Nvidia Display Driver just crashes.

...and yet you're trying to tell us there is something wrong with the card and not your machine? You say things like this, but somehow you come up with answers like:

Two cards from the same inventory: defective resistor.

More like two cards from the same inventory: defective setup. I hope you understand how insane what you're suggesting sounds. If you want to continue to blame the GPU, then go for it, but I'm not going to help when you seem hell-bent on blaming the card and not how your machine is configured or even considering that there is a component in your machine that's causing this other than the GPU. The likelihood of getting two duds with the exact same problem that shows up immediately is incredibly suspicious. Considering it sounds like even nVidia drivers are even unstable, it's probably your machine that's unstable for one reason or another and not a defective card.

Until you actually try to rule out components in your machine, we're going to continue to run in circles. So, in the words of @eidairaman1:

/thread.

 

[eidairaman1]

...and yet you're trying to tell us there is something wrong with the card and not your machine? You say things like this, but somehow you come up with answers like:


More like two cards from the same inventory: defective setup. I hope you understand how insane what you're suggesting sounds. If you want to continue to blame the GPU, then go for it, but I'm not going to help when you seem hell-bent on blaming the card and not how your machine is configured or even considering that there is a component in your machine that's causing this other than the GPU. The likelihood of getting two duds with the exact same problem that shows up immediately is incredibly suspicious. Considering it sounds like even nVidia drivers are even unstable, it's probably your machine that's unstable for one reason or another and not a defective card.

Until you actually try to rule out components in your machine, we're going to continue to run in circles. So, in the words of @eidairaman1:

If the nv driver crashes, that tells me either his mobo or psu are screwed up.

 

[FordGT90Concept]

I tried 2 motherboards, 2 PSUs, 3 monitors, 2 DP cables, 3 DVI cables, 1 HDMI cable.

What was consistent between all that testing? Electrical circuit used?

Electrically, Maxwell and Polaris are quite different. Maxwell tends to have lower average power draw but bigger spikes. Polaris tends to have higher average power draw but not much in the way of spikes. The former is managed by capacitors in the PSU; the latter requires an overall better quality unit.

Were the two PSUs you tried the same make/model? There was a thread not that long ago where a user tried two matching PSUs, assumed it wasn't the PSU, but further testing proved it was: both units weren't up to the task even though the label suggests it should.

I said several pages back that PSU would be my second suspect and I'm of the opinion now that it is still the case. Power issues -> power supply (assuming the circuit/outlet are wired to code).

 

[Splinterdog]

Get a refund on that POS and by NVIDIA. I'm not surprised you have those issues. Replacing NVIDIA with AMD is a downgrade, as you've seen.

That's the most hilarious post I've read in a long time.

 

[Regeneration]

More like two cards from the same inventory: defective setup. I hope you understand how insane what you're suggesting sounds. If you want to continue to blame the GPU, then go for it, but I'm not going to help when you seem hell-bent on blaming the card and not how your machine is configured or even considering that there is a component in your machine that's causing this other than the GPU. The likelihood of getting two duds with the exact same problem that shows up immediately is incredibly suspicious. Considering it sounds like even nVidia drivers are even unstable, it's probably your machine that's unstable for one reason or another and not a defective card.

If the nv driver crashes, that tells me either his mobo or psu are screwed up.

I never said that Nvidia drivers were unstable.

Aquinus has taken words out of context and sentence.

I said that Nvidia cards are easier to overclock because the entire driver crashes when instability occurs [original post].

I'll follow on eidairaman1's advice, I'll wait a few weeks and RMA the card.

For now, I don't use DP, and I found the source of the black screens issue. It appears AMD drivers automatically disable "Hide modes that this monitor cannot display" checkbox everytime that you enter the Displays tab in Radeon Settings.

Were the two PSUs you tried the same make/model? There was a thread not that long ago where a user tried two matching PSUs, assumed it wasn't the PSU, but further testing proved it was: both units weren't up to the task even though the label suggests it should.

Seasonic S12G-750 and Be Quiet! Pure Power 700w. Both work perfectly and maintained.

That's the most hilarious post I've read in a long time.

He has a point... the recent AMD drivers are a bit messy.

 

[moproblems99]

For now, I don't use DP, and I found the source of the black screens issue. It appears AMD drivers automatically disable "Hide modes that this monitor cannot display" checkbox everytime that you enter the Displays tab in Radeon Settings.

So, are you saying that using a mode your monitor doesn't support fixes your black screens?

Edit: I think I read that wrong but I checked my Radeon Settings and I don't even have a Hide Modes that this monitor doesn't support. I don't even know where you are.

 

[Splinterdog]

The OP mentioned his DisplayPort cable.
I'm wondering if that has been causing a problem, because I had a similar issue with a cheapo cable and after replacing it with a $25 one, the problem went away.
Something to do with a current being passed through.
There's a video on YouTube about this, if I can just find it...

 

[eidairaman1]

The OP mentioned his DisplayPort cable.
I'm wondering if that has been causing a problem, because I had a similar issue with a cheapo cable and after replacing it with a $25 one, the problem went away.
Something to do with a current being passed through.
There's a video on YouTube about this, if I can just find it...

Same happens on hdmi, most who had uverse coax/cat5 stbs with their sony tv on hdmi would have foreign voltage from the tv going to the stb, trip the stb which was hooked to the gateway-which knocked the gateway out of sync. The fix was to put them on component cables.

 

[Regeneration]

So, are you saying that using a mode your monitor doesn't support fixes your black screens?

Edit: I think I read that wrong but I checked my Radeon Settings and I don't even have a Hide Modes that this monitor doesn't support. I don't even know where you are.

It's a Windows' option. But the issue reappeared even with it enabled.

The OP mentioned his DisplayPort cable.
I'm wondering if that has been causing a problem, because I had a similar issue with a cheapo cable and after replacing it with a $25 one, the problem went away.
Something to do with a current being passed through.
There's a video on YouTube about this, if I can just find it...

I tried 2 DP cables and several adapters (DP to DVI, DP to HDMI). But I moved on, using dual-link DVI + HDMI.

For the time being, I disabled extended display, until AMD provides a fix.

On GTX 970, everything worked perfectly.

 

[qubit]

That's the most hilarious post I've read in a long time.

And accurate!

 

[Regeneration]

And accurate!

I bought the RX 580 just to spend some money on myself for the holidays. GTX 970 served me well. All games worked great.

I spent 2 weeks dealing with issues, testing and removing parts. Almost broke the case and fried the entire system.

Added a lot of wear and tear on the case screws, and just for a small performance gain.

What pisses me off the most, is to have issues even with DVI + HDMI.

On Nvidia, everything worked out of the box. Even HDMI v1.x cable and 4K TV.

 

[eidairaman1]

And accurate!

Not really lol

It's a Windows' option. But the issue reappeared even with it enabled.



I tried 2 DP cables and several adapters (DP to DVI, DP to HDMI). But I moved on, using dual-link DVI + HDMI.

For the time being, I disabled extended display, until AMD provides a fix.

On GTX 970, everything worked perfectly.

Beta drivers just came out

 

[Iciclebear]

What pisses me off the most, is to have issues even with DVI + HDMI.

On Nvidia, everything worked out of the box. Even HDMI v1.x cable and 4K TV.

If you really want to have some fun with Nvidia cards get a 1080 FE and pick up a 144hz gsync monitor and a 60hz 4k monitor and try to game in borderless window mode. I tried them both in on display port, and the Dell on DP and the LG on Hdmi 2.0. Monitors were a Dell S2716DG and LG 27UD68-W

Drove me crazy enough that I sold my 4k monitor and have been using 1 screen since. Every 3-5 minutes both monitors would black out for 5-10 seconds and come back repeatedly. Setting both monitors to 60hz or disconnecting either monitor prevented the issue. Games didn't crash but you'd obviously crash/die/fail to avoid whatever you were working on. Any video acceleration triggered the issue. It might have been resolved in the drivers by now but I experienced that for a few months.

I've never had a good time with XFX cards. If I'm buying AMD I pretty much stick to Sapphire.

 

[EarthDog]

And accurate!

No. That post was 'low quality'. There was nothing accurate about it.

 

[Splinterdog]

I've had both AMD and Nvidia cats for years and can't say I have a definitive preference for either make really.
For the moment AMD is my choice and price certainly is a big factor.
Asus or Sapphire preferably.

 

[eidairaman1]

If you really want to have some fun with Nvidia cards get a 1080 FE and pick up a 144hz gsync monitor and a 60hz 4k monitor and try to game in borderless window mode. I tried them both in on display port, and the Dell on DP and the LG on Hdmi 2.0. Monitors were a Dell S2716DG and LG 27UD68-W

Drove me crazy enough that I sold my 4k monitor and have been using 1 screen since. Every 3-5 minutes both monitors would black out for 5-10 seconds and come back repeatedly. Setting both monitors to 60hz or disconnecting either monitor prevented the issue. Games didn't crash but you'd obviously crash/die/fail to avoid whatever you were working on. Any video acceleration triggered the issue. It might have been resolved in the drivers by now but I experienced that for a few months.

I've never had a good time with XFX cards. If I'm buying AMD I pretty much stick to Sapphire.

I have a XFX 250X, pretty solid, a 290 VaporX as my main. I may try a Navi+ from xfx.

 

[TheoneandonlyMrK]

It's a Windows' option. But the issue reappeared even with it enabled.



I tried 2 DP cables and several adapters (DP to DVI, DP to HDMI). But I moved on, using dual-link DVI + HDMI.

For the time being, I disabled extended display, until AMD provides a fix.

On GTX 970, everything worked perfectly.

Good luck with it, you should'nt have too though,,, its very odd, not typical of RX580's, i've ran them in 8 different boards personally without any of this happening , i had issues like some but not all at once ,all fixed easily enough and only one card that died after 5 years folding and getting soaked once, shame a better resolution cant be found.