Tuesday, September 15th 2020

ZOTAC Announces Extended Warranty for NVIDIA GeForce RTX 30 Series

ZOTAC today announced they are expanding warranty on their upcoming lineup of NVIDIA's GeForce RTX 30 series (and will include new graphics card releases as well as Mini PCs). The move will see customers who purchase any GeForce 3000 series graphics card starting September 17th within the regions of Europe, Middle East, Africa and India see the usual 2-year warranty extend to a 3-year warranty. This process is automatic - there is no need for any product registering to get this offer from ZOTAC.

ZOTAC also offers a 2-year extended warranty to any users who register their ZOTAC products with the company, thus allowing for an up to 5 year (3+2) warranty period. Products launched before September 17th, 2020 keep ZOTAC's current 2-year warranty with an optional 3-year extended warranty.
Source: Guru3D
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30 Comments on ZOTAC Announces Extended Warranty for NVIDIA GeForce RTX 30 Series

#1
AnarchoPrimitiv
That's cool for customers I suppose.... Out of curiosity, has anyone here ever had to have warranty repair/replacement on their videocard after two years? I feel like the majority of RMA's probably occur within the first month or so of ownership due to things such as DOA hardware
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#3
WarTherapy1195
they can give me 10 years of warranty.

i had a 2080 Ti AMP Extreme, 1660 Ti Amp, 1060 AMP and 1070 Mini (same AMP cooler as 1060) and ALL cards had faulty fans after less than 12 months.

RMA of my 2080 Ti took me almost a quarter year to get a resolution (i got my money back -200€...)

No thanks Zotac.
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#4
xkm1948
AnarchoPrimitiv
That's cool for customers I suppose.... Out of curiosity, has anyone here ever had to have warranty repair/replacement on their videocard after two years? I feel like the majority of RMA's probably occur within the first month or so of ownership due to things such as DOA hardware
For GPU with stock AIO cooler warranty is a must. I had an old Fury X with AIO pump which died just a little out of the 2 years warranty. Had to pay out of pocket to get Sapphire to repair it.
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#5
ymbaja
AnarchoPrimitiv
That's cool for customers I suppose.... Out of curiosity, has anyone here ever had to have warranty repair/replacement on their videocard after two years? I feel like the majority of RMA's probably occur within the first month or so of ownership due to things such as DOA hardware
I’ve had video cards fail at 1,2,3,4+ years. Tbh I think video cards are the single most failure prone component out there beating out both hard drives and motherboards (maybe I’ve just had bad luck). If there wasn’t a decent failure rate at subsequent years all vendors would have a 10 year warranty. The reason they don’t is because products do fail and it’s costly.
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#6
TheDeeGee
ymbaja
I’ve had video cards fail at 1,2,3,4+ years. Tbh I think video cards are the single most failure prone component out there beating out both hard drives and motherboards (maybe I’ve just had bad luck). If there wasn’t a decent failure rate at subsequent years all vendors would have a 10 year warranty. The reason they don’t is because products do fail and it’s costly.
Maybe look into getting a better PSU.

I never had any hardware break on me the last 20 years, except back in the 90s, a single HDD going bad.
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#7
yotano211
Zotac cards where complete crap during my mining craze. I had more zotac 1080 mini fail more than anything.
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#8
jboydgolfer
the fans on Zotac have not been great in my experience.
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#9
kiriakost
I do not believe a thing if I do not see the face of ZOTAC CEO.
TPU forum this is full of customer negative experiences.
What is ZOTAC EMEA email and physical address? Where they are based in EU ?
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#10
Legacy-ZA
Ooof, and here I thought I might be getting a Zotac, well, maybe I still might. A 5-year warranty sounds mighty tempting.

Perhaps they finally solved their fan issues people are complaining about? Maybe this is also the reason that Zotac offers the extended warranty period on the RTX 3000 series, the cooler design is very different this generation.
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#11
neatfeatguy
Still rocking my 980Ti AMP! Omega in my main gaming rig. Zero issues.....though I should probably clean her out, it's been a while.

Ran a Zotac GTX 570 in SLI for nearly 4.5 years, maxed voltage through MSI Afterburner (1.1V was the max if I remember correctly) and OCed the crap out of the card. Ran her like that 4+ years. When I was finished with the card I donated it to my younger brother (I replaced the TIM first and cleaned the card up, almost looked brand new) and he used it for 2 years. Still works as far as I know...just sitting in his old computer case that's had some of the hardware parted out for other things.

Zotac had a rep build up there through the 900 series, then I heard they had some quality issues with the 1000 series cards - fan problems, lots of coil whine on a lot of high-end cards, especially the AMP versions.

If (or when) I get a new GPU, I'll check out Zotac first, then Evga, if I'm going the Nvidia route. We'll see what these cards can actually do once they're released and what AMD has to offer before I toss my money at a company.
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#12
Bwaze
I still have the ZOTAC GeForce GTX 1080 Ti Mini, the fans started to fail within months and were barely working after a year. After finding out I'd have to pay for the shipping and without any info as to when I'd get my card back I opted to fix it myself and installed two 90mm Arctic Cooling PWM fans.
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#13
lexluthermiester
AnarchoPrimitiv
Out of curiosity, has anyone here ever had to have warranty repair/replacement on their videocard after two years?
I have. One of Evga's GTX670's buggered out on me some years ago and they replaced it with a GTX770 because they had no 670's to offer. It was an near effortless process and only took a little over a week.
kiriakost
I do not believe a thing if I do not see the face of ZOTAC CEO.
TPU forum this is full of customer negative experiences.
What is ZOTAC EMEA email and physical address? Where they are based in EU ?
You might be in the minority there. I have only once had a problem with a Zotac product and that was in 2013 with one of the Intel Atom based mini-PC's. However, Newegg replaced it without issue. In my experience Zotac products have been very reliable.
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#14
Sithaer
AnarchoPrimitiv
That's cool for customers I suppose.... Out of curiosity, has anyone here ever had to have warranty repair/replacement on their videocard after two years? I feel like the majority of RMA's probably occur within the first month or so of ownership due to things such as DOA hardware
It was long ago but my MSI 8800 GT died when it was ~2 and half years old so just within the 3 years warranty I had on it.

Brought it back to the retailer I bought it from and I got back a GTS 450 after nearly 1 month.

Other than that only a Palit GTX 560 Ti died but that card was used so it doesn't really count, died 1 year after I bought it. 'no warranty on it so a fancy paperweight after, learned my lesson there'

None since and I hope it stays that way.:)

2-3 years retailer warranty is the standard where I live, as long as it dies within that time all I have to do is bring it back to the shop and they will do the rest.

I have a friend who bought my previous card 'Gigabyte GTX 950 Xtreme ' for the reason you mentioned cause he belives that if a card already lasted 2-3 years it wont die on him anytime soon.
So far the card is ~5 years old and is still working fine in his PC.
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#15
WarTherapy1195
"minority"...

All Cards are not useable due to completely messed up fans..
they spin down under load (like dropping 50% of their RPM and jumping back up)
they completely die, grinding like hell, get stuck..
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#16
my_name_is_earl
Does the warranty cover the price drop to 50% within the next 6m?
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#17
ymbaja
TheDeeGee
Maybe look into getting a better PSU.

I never had any hardware break on me the last 20 years, except back in the 90s, a single HDD going bad.
Could be, but they weren’t crap power supplies. Well maybe one was that fried my ASUS p2b-f board after 5 years. :) ironically that was the only video card (long term) that never died - Riva tnt2 was a beast...
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#18
neatfeatguy
my_name_is_earl
Does the warranty cover the price drop to 50% within the next 6m?


If you don't like the idea that tech depreciates overtime - you're in the wrong hobby of PC hardware.

Any GPU that you have under warranty will be covered to be replaced with the same model or a newer one of similar performance - not of the same price you paid for the card originally.
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#19
R0H1T
AnarchoPrimitiv
That's cool for customers I suppose.... Out of curiosity, has anyone here ever had to have warranty repair/replacement on their videocard after two years? I feel like the majority of RMA's probably occur within the first month or so of ownership due to things such as DOA hardware
Someone recently, on another forum, got a 2080 Amp Extreme for a 1080 (Super?) mini. That's with the 5 years warranty, though I'm not sure Zotac would be nearly as generous if they had sales numbers close to China or the US for GPUs in India.
Legacy-ZA
Ooof, and here I thought I might be getting a Zotac, well, maybe I still might. A 5-year warranty sounds mighty tempting.

Perhaps they finally solved their fan issues people are complaining about? Maybe this is also the reason that Zotac offers the extended warranty period on the RTX 3000 series, the cooler design is very different this generation.
It is tempting & for good reason. It all depends on who's handling the RMA in your country though, Zotac have a third party handling it over here & sometimes they an be a real pain!
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#20
yotano211
my_name_is_earl
Does the warranty cover the price drop to 50% within the next 6m?
It will cover the fans within the remaining warranty period.
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#21
Legacy-ZA
neatfeatguy


If you don't like the idea that tech depreciates overtime - you're in the wrong hobby of PC hardware.

Any GPU that you have under warranty will be covered to be replaced with the same model or a newer one of similar performance - not of the same price you paid for the card originally.
I agree with the depreciation part with working components. The problem comes in when they can't replace the card with the same model or something better and then expect you to be happy with half the value in a refund or has the gal to offer something worse than what you had. Please, that is called a scandal, a company shouldn't be offering such a long warranty period for a product if they can't fulfill their end, simple.
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#22
kiriakost
lexluthermiester
You might be in the minority there. I have only once had a problem with a Zotac product and that was in 2013 with one of the Intel Atom based mini-PC's. However, Newegg replaced it without issue. In my experience Zotac products have been very reliable.
I am a European minority for now, Zotac this is welcome to expand in our market if they they are willing to play the game and follow the rules as others do.
In other words they have to rent property and hire Europeans so to organize their within EU distribution center.
At the price range of over 500 Euro retail for a product, it is a painful experience to ship-back something in China regarding product support.
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#23
Vayra86
kiriakost
I am a European minority for now, Zotac this is welcome to expand in our market if they they are willing to play the game and follow the rules as others do.
In other words they have to rent property and hire Europeans so to organize their within EU distribution center.
At the price range of over 500 Euro retail for a product, it is a painful experience to ship-back something in China regarding product support.
That isn't how it works generally. You have business with the seller, not the manufacturer.
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#24
Pan
This might actually get me to buy a Zotac card for the first time.
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#25
neatfeatguy
Legacy-ZA
I agree with the depreciation part with working components. The problem comes in when they can't replace the card with the same model or something better and then expect you to be happy with half the value in a refund or has the gal to offer something worse than what you had. Please, that is called a scandal, a company shouldn't be offering such a long warranty period for a product if they can't fulfill their end, simple.
Why should they replace it with something better than what your card could do? They need to only provide a service that they'll give you a replacement card of the same or similar performance.

It's not the distributors fault that new technology comes out about every 12-18 months and replaces the old.
It's not the distributors fault that pricing for one generation may be horrifically higher than the next.
It's not the distributors fault that someone paid $1200 for a card and two years later it's no longer available and a newer card of similar performance only costs around $700.

You expect a company to hold old inventory just because someone might need a RMA full filled for a piece of hardware that's 3+ years old and hasn't been manufactured for months or even years? Why would a company do that? That's just wasted resources left sitting there, giving you nothing in return. The value of that old inventory doesn't stay static as time goes on, it drops in value.

Then because they don't have 3+ year old inventory, you expect them to give you a replacement at the same cost you spent 3+ years ago?
That's just stupid.
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