Thursday, August 5th 2021

EVGA is Requesting Scalper-level Pricing for Advanced GPU RMA Program

Just a few days back, we have seen reports being made about EVGA graphics cards dying from playing a closed beta test of Amazon Game's New World MMORPG game. Multiple users are reporting on their GPUs getting fried from playing the game, and EVGA is already offering a replacement for the GPUs. However, today's situation appears to be slightly different. According to the report coming from Igor's Lab, EVGA is charging premium prices for its advanced GPU RMA service, getting some criticism from the community. For starters, the advanced RMA service is a service designed for EVGA customers to send their faulty GPUs, pay a deposit, receive a replacement GPU from EVGA, and once EVGA receives the old GPU, it returns the deposit to the person who made it. It basically allows less downtime for owners of the GPU, with a replacement quickly on the way.

All of that is working neatly in theory. However, as every person involved in the PC building recently knows, prices for GPUs are at an insane level as demand is much higher than the supply currently available. Igor's Lab has reportedly experienced a similar situation with EVGA as well. As Igor filed for the advanced RMA program, the deposit needed to be made. Instead of the regular 782 Euros (or about 931 Euros with VAT included) for EVGA GeForce RTX 3080 FTW3 Ultra, EVGA asked for as much as a 1,728.20 Euro deposit to be made.
While this is certainly a scalping price that EVGA is requesting, the whole deposit is returned to the customer once the broken GPU arrives. It is an attempt to give EVGA a sense of ease that the customer will not scalp the new card and not send the old one to EVGA, so the situation couldn't be seen from the angle of only "bad EVGA". Of course, if the person doesn't have the funds for an advanced RMA program, there is always the standard "slow" method. Most companies are only doing the standard method of replacing the broken parts under warranty, so the advanced RMA program is still seen as a benefit from that perspective.

EVGA has the following statement on their RMA page:
Due to increased fraud and current market conditions, the collateral amount includes an additional RMA service hold attached, which will be fully refunded upon the return of the original item. As a thank you for our customers, we now include a pre-paid UPS return label in the box.
Source: Igor's Lab
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58 Comments on EVGA is Requesting Scalper-level Pricing for Advanced GPU RMA Program

#1
ThrashZone
Hi,
Got to pay to play
Advanced rma has always been that way in that you find cheaper prices elsewhere and buy but evga wants what they sell an item for not what you paid for it.

Nobody ever includes insured package costs though it isn't cheap and more than the shipping costs.
Posted on Reply
#2
Tigger
I'm the only one
Fair shakes imo. if you are genuine, you will get your cash back, so no loss
Posted on Reply
#3
ixi
Yep, sorry to people who are defending evga and bought their gpus, but they s u u u x. Mentioned somewhere before. Only once had evga and never ever again.

1. 10xx series VRM cooking/exploding
2. 30xx series mysteriously dying when playing game. What is this nonsense... Implemented security features doesnt work.
3. For evga failures we need to pay in advance 1.7k even if the price for gpu is 900? What can I say. Good job.
Posted on Reply
#4
Tigger
I'm the only one
ixi3. For evga failures pay us in advance 1.7k even if the price for gpu is 900? What can I say. Good job.
They refund it, what's the problem
Posted on Reply
#5
ThrashZone
Hi,
Standard rma is as fast as you choose to send the item to them.
Posted on Reply
#6
ixi
Gruffalo.SoldierThey refund it, what's the problem
Why should anyone overpay the price for gpu? Not to mention, that not everyone will have spare money...
Posted on Reply
#7
ARF
Gruffalo.SoldierFair shakes imo. if you are genuine, you will get your cash back, so no loss
Sorry but why do you assume that the customer is somehow *obliged* to have that cash ready for disposal to EVGA?!
Posted on Reply
#8
ThrashZone
ARFSorry but why do you assume that the customer is somehow *obliged* to have that cash ready for disposal to EVGA?!
Hi,
That's why they have two forms of rma.
Posted on Reply
#9
TheLostSwede
Gruffalo.SoldierThey refund it, what's the problem
The problem is that a lot of people don't even have credit cards. Not everyone lives on credit like, some, people in certain other countries.
Yes, I have one, but my credit limit wouldn't even cover the deposit, since foreigners can't be trusted with that much credit.
Posted on Reply
#10
mouacyk
Scalping deterrence actually, what's the issue?
Posted on Reply
#11
chris.london
TheLostSwedeThe problem is that a lot of people don't even have credit cards. Not everyone lives on credite like people in the US.
Yes, I have one, but my credit limit wouldn't even cover the deposit, since foreigners can't be trusted with that much credit.
I bet this didn’t come out of the blue. EVGA likely had a not insignificant number customers “forgetting” to send their supposedly faulty cards back, so they had to do something. This is not a great situation but EVGA’s other option would have been to stop offering advanced RMAs. This is still the lesser evil.
Posted on Reply
#12
berniebennybernard
EVGA had to up the prices because people would send in empty boxes for advanced replacements, eat the advanced RMA cost (which was MSRP) and then flip the cards for profit.
Posted on Reply
#13
Papahyooie
You all would be real mad if they charged an $800 deposit, never sent the GPU in and "lost" the deposit, then put the card on ebay for $2500 lol.
Posted on Reply
#14
Fishymachine
I'd be okay if it were 100$, maybe even 200, but 1000, double the price? I'd rather throw the EVGA, and buy another card, from some company that doesn't have a reputation for underpowered VRMs and condensers
Posted on Reply
#15
Mescalamba
ixiYep, sorry to people who are defending evga and bought their gpus, but they s u u u x. Mentioned somewhere before. Only once had evga and never ever again.

1. 10xx series VRM cooking/exploding
2. 30xx series mysteriously dying when playing game. What is this nonsense... Implemented security features doesnt work.
3. For evga failures we need to pay in advance 1.7k even if the price for gpu is 900? What can I say. Good job.
Often price to pay for running stuff on border of whats healthy for that equipment.

If you want gear that can go under LN2, it cant have limitations. Sadly for regular use those limitations are there for a reason. And ofc, they make mistakes now and then.

I have quite a bit of history of graphic cards from various manufacturers that also made some mistakes, ending in similar destructive way.
Posted on Reply
#16
Tigger
I'm the only one
berniebennybernardEVGA had to up the prices because people would send in empty boxes for advanced replacements, eat the advanced RMA cost (which was MSRP) and then flip the cards for profit.
This is exactly why they have done it, I guess some people still don't get it.
You don't have to use advanced. If you don't have the spare cash, you will still get a new card. If you are hoping to flip for a quick buck, tough luck. Lots of QQ about this, but to me it makes perfect sense.
Posted on Reply
#17
freeagent
They did it because they saw how much more people were really willing to pay. Prior to the world changing people used to bitch about a hundred bucks. Stir in some shit and now people laugh at a hundred and pay a thousand more without bitching. All in the name of getting something when others can’t..
Posted on Reply
#18
AsRock
TPU addict
Gruffalo.SoldierFair shakes imo. if you are genuine, you will get your cash back, so no loss
Yeah as everyone has $1700+ just laying around.

Anyways, i guess the guy should just do a standard RMA HAHA and have done with it.
Posted on Reply
#19
newtekie1
Semi-Retired Folder
TheLostSwedeThe problem is that a lot of people don't even have credit cards. Not everyone lives on credite like people in the US.
Yes, I have one, but my credit limit wouldn't even cover the deposit, since foreigners can't be trusted with that much credit.
Then don't get an Advanced RMA. You act like they are demanding this deposit just to RMA the card.
Posted on Reply
#20
DeathtoGnomes
TBH, this story is FUD, its been said, standard RMA will still give you a new card.

No sense making a mountain out of a mole hill...
Posted on Reply
#21
maxfly
DeathtoGnomesTBH, this story is FUD, its been said, standard RMA will still give you a new card.

No sense making a mountain out of a mole hill...
Couldnt agree more. It isnt often that tpu fires a dud but they sure did on this one.
Evga isnt wrong for covering their backsides. Were lucky they still offer advanced rma.

To those that are blacklisting Evga. Ty so very much for making it that much easier for me to get my card ;)
Posted on Reply
#22
Rob94hawk
Every single GPU that comes out is scalper price!!! So what's different?!
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#23
Cheese_On_tsaot
ARFSorry but why do you assume that the customer is somehow *obliged* to have that cash ready for disposal to EVGA?!
No one is obliged to buy anything from any company.
Posted on Reply
#24
night.fox
i think your report is wrong Advance RMA is once RMA is approved and money deposited, EVGA sends a new one. then once received, you have 30 days to send the old one and once EVGA received the faulty GPU, your deposit will be refunded.

This is for people who dont want to wait long time for a normal RMA.

I dont see a problem here cause they will give you back money deposited anyway.
Posted on Reply
#25
Caring1
Better service for people with money, nothing new to see here folks.
Posted on Reply
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