Saturday, March 4th 2023

Intel Releases Windows Workaround and Patch for Ethernet Stuttering and Disconnects

At the end of January, we reported on issues with Intel's i226-V 2.5 Gbps Ethernet controllers, which are used on a wide range of motherboards with both Intel and AMD CPUs, where users were having issues with stuttering and connections dropping. Intel has now released a workaround and a patch for the issue, not only for the i226, but also the i225 and the Killer E3100 2.5 Gbps network controller. What the workaround does, is disable the Energy-Efficient Ethernet mode, or EEE as it's also known as. EEE is only supposed to kick in when an Ethernet connection is idle and it's said to reduce power consumption by up to 50 percent.

However, in this case, it seems like EEE kicks in even when the Ethernet connection is active, which is causing the stuttering and connection dropouts. The patch disables EEE for all speeds above 100 Mbps, but it's also possible to disable EEE manually in the device settings in Windows. MSI is the first motherboard manufacturer to have released an updated driver on its site, but as this isn't a final solution to the problem, it's unlikely that this is the last we'll hear about the issue. Intel is apparently working on finding the root cause of the problem, but it's unclear if it's going to be possible to patch it in software or if a hardware revision is going to be required in the end.

Update Mar 4th: User @lovingbenji reports that on his system this new driver version does not fix the disconnect issue.
Sources: Intel Community, via Tom's Hardware, MSI driver update
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73 Comments on Intel Releases Windows Workaround and Patch for Ethernet Stuttering and Disconnects

#26
Kodehawa
Minus InfinityI thin when the driver is fixing specific issues, they should also at least link to the website for the download. Why even have a driver section in support then?

Armoury Crate is a joke and I was lucky I was reading forum stuff on Asus MB's and came across all the complaints about AC and disabled it in the bios before this virus could infect my PC.
Don't know. Every manufacturer pulls that thing. They *all* should just link to the manufacturer driver page, it's bull otherwise, no one keeps up.

Yep. I had to suffer it. I really wonder how Windows even made that thing POSSIBLE.
Posted on Reply
#27
damric
My wife has that E3100 on her X570 board. This explains her problems, but the problem did improve after installing the driver from intel.
Posted on Reply
#28
PapaTaipei
KodehawaI didn't have any issues from the start. I've heard there are several revisions, though?

It's confusing.
Maybe you are not using win11?
Posted on Reply
#29
RJARRRPCGP
noel_fsVery weird intel investigating looking to fix something, usually they just disable shit and call it a day.
It's easy to suspect that, because of the mid-1990s Pentium fiasco!
That resulted in Microsoft for NT 4.0 in the late-1990s, having a workaround of disabling the FPU, IIRC! At that point, I would rather have a 486 DX, LOL!

99 percent of the time, it only affected pre-1996-manufactured Pentiums. (But, may have been fixed sometime in 1995)
JismOne day the NIC stopped working, dissapeared from the BIOS completely and a few weeks later took the whole board with it.
That sounds more like a bad motherboard batch.
Posted on Reply
#30
tabascosauz
JismThere's quite a batch already faulty leaving the fabrics of Intel. From NICS to CPU's that would simply degrade over time with no appearant reason.

I had a perfectly working board, X470-F that had erratic behaviour in regards of the NIC. One day the NIC stopped working, dissapeared from the BIOS completely and a few weeks later took the whole board with it.

Since then i just stick with Realtek or at least a brand that does have a reputation.
i211 is not i225. Must be an implementation problem or user issue if you have trouble with i211. Also, quite the conclusion you jumped to there with the defective board.

The same way I don't swear off Realtek 2.5Gbe just because their 1Gbe product line was a trash fire. 1Gbe is where Intel built their reputation. 2.5Gbe is where they squandered it.

"CPUs degrading" yeah ok
Posted on Reply
#31
Mussels
Freshwater Moderator
To be honest, disabling a power saving feature on an ethernet port isn't a big deal - but it is a problem that this made it past all their testing in the first place

I wonder if EEE is the issue overall, with many of these companies and 2.5Gbe - mismatched implementations would absolutely explain the various random issues users face
Posted on Reply
#32
Broken Processor
Took them long enough, the I225-v in my x570s master would never go above 500mb usage it got so bad I had to get rid of the board after a year.
Posted on Reply
#33
RogueSix
MusselsTo be honest, disabling a power saving feature on an ethernet port isn't a big deal - but it is a problem that this made it past all their testing in the first place
It's probably not that easy to track down. My mainboard is the ASUS ROG STRIX Z790-E and I have absolutely zero issues with the i226-V LAN chip (LAN drivers 2.1.2.3 from ASUS' website).
Posted on Reply
#34
TheLostSwede
News Editor
PapaTaipeiDespite writing articles here for years you still misunderstand with a passion people who just voice their experiences. Asus do not provide intel drivers, they provide the intel driver within their broken in house software/driver. 99% of ppl have integrated intel network adapter. What is your problem with me sharing my experience with Asus?
Relevance for one? You're of course free to express your opinion, but how is relevant to the topic?
An intergrated network PHY still has next to nothing to do with the BIOS/UEFI, except if you have an option to boot from it or not. Some will have some separate microcode stored in the BIOS/UEFI, but not all. Aquantia/Marvell does this for example, but I'm not sure about Intel or Realtek.
Posted on Reply
#35
Aretak
TheinsanegamerNAVX512
SGX
both of these were within 2 years.
Don't forget TSX! More broken garbage from Intel that they simply retroactively disabled because it was a Swiss cheese security nightmare and they didn't want to fix it. RPCS3 has gotten screwed over twice by Intel removing features from their chips, since TSX and AVX-512 provide nice stability and performance boosts for PS3 emulation.
Posted on Reply
#36
ThrashZone
TheLostSwedeIt's a driver fix, so what does it have to do with a BIOS/UEFI update?
Hi,
Not much but asus driver page does and is just one tab from bios updates tab
An example of how poor it is now their drivers and utilities page for windows 11 shows no lan driver at all only a wifi for my z490 board only for win-10 does :laugh:

So not sure what asus is doing I'm guessing they want MS to install a certified driver next year when they got to certifing it lol or the user has to fish around on intel site for their version driver update, yeah a mess in this regard.
Posted on Reply
#37
Shinnok789
I have a Gigabyte x570 Aorus Master, that has 2 integrated LAN adapters, Intel I211 gigabit and a Realtek 2,5gbps.
Encountered no such problems on Windows 10, which I had installed since Nov 2019.
Switched to Windows 11 Pro on 10 Feb 2023.
Started encountering those exact same issues a few days ago, and as usual, i was using only the Realtek adapter, the Intel adapter was disabled.
Stumbled on this article by chance, and after reading it, I wanted to disable Energy Efficient Ethernet or Green Ethernet options... found neither in the Advanced settings of the adapters.
I installed the latest drivers for both adapters, went to the Advanced settings, and those options appeared now. So I disabled them on both adapters.
Also disabled the "Allow the computer to turn off this device to save power" on both adapters.
For now everything is fine, but I'll keep an eye on it over the next few days, to see if the problem was solved.
Posted on Reply
#39
Minus Infinity
KodehawaSame on a I225-V here with a driver from February.
My windows 10 pro does not have the Energy Efficient Ethernet option under the advanced tab and I have i225 -v v3. I'm on the Intel Network driver release 27.8 from a few months ago. However my much older PC using Intel i211 has this option!
Posted on Reply
#40
Kodehawa
Minus InfinityI'm on the Intel Network driver release 27.8 from a few months ago.
I'm on V28.
Posted on Reply
#41
R-T-B
Jismwww.anandtech.com/show/11110/semi-critical-intel-atom-c2000-flaw-discovered

www.tomshardware.com/news/intel-apollo-lake-refresh-degradation-cpu-failure,40362.html

www.notebookcheck.net/Intel-downplays-Alder-Lake-socket-warping-reports-warns-3D-printed-brackets-may-void-CPU-warranty.613197.0.html

The Atom CPU in particular was a big, big issue. Alot of NAS's and all that randomly dying. That degradation is real.
You said in like it was an epidemic. That atom c2000 is more than half a decade old now and was an individual eratta for one chip class that they eventually respun with a stepping fix.

The alder lake socket issues are pretty weird in their own right, but completely unrelated.
Posted on Reply
#42
Jism
R-T-BYou said in like it was an epidemic. That atom c2000 is more than half a decade old now and was an individual eratta for one chip class that they eventually respun with a stepping fix.

The alder lake socket issues are pretty weird in their own right, but completely unrelated.
www.google.com/search?q=intel+nic+dying

There's quite some chips coming from Intel that in the last years got a really bad quality issue.

So yeah; its not just one chip; its multiple down the line.
Posted on Reply
#43
Minus Infinity
KodehawaI'm on V28.
I installed that and there were no changes for i225-v, same driver as 27.8 driver 1.1.3.28

Also Intel Proset says 1000Mb/s full duplex, not 2500Mb/s. Is that because it's only connected to a 1Gb/s LAN port on my router?
Posted on Reply
#44
Kodehawa
Minus InfinityAlso Intel Proset says 1000Mb/s full duplex, not 2500Mb/s. Is that because it's only connected to a 1Gb/s LAN port on my router?
Yes
Posted on Reply
#45
Minus Infinity
KodehawaYes
Ok update.

I uninstalled the device and driver, rebooted and Windows installed older driver. Guess what, it has Energy Efficient Ethernet option!

Next out of curiosity I went to the Asus website and lo and behold they had the new driver dated 1st March, same as the MSI one. Ok I install that, and it's driver version is now 1.1.3.34, so later than what I had which was 1.1.3.28. Now the Energy Efficient Ethernet option is removed again. So WTF is going on?

Have they disabled EEE and removed it so you can't turn it on?

Asus doesn't even mention what the drivers fixes but it supports i225 and i226.

BTW On the Intel website there is no new driver for i225 at least for windows 10.
Posted on Reply
#46
Kodehawa
Minus InfinityHave they disabled EEE and removed it so you can't turn it on?
Most likely, considering the option is outright broken. The notes said you can enable it at 100Mbps link, so maybe it's locked now to that.
Posted on Reply
#47
R-T-B
Jismwww.google.com/search?q=intel+nic+dying

There's quite some chips coming from Intel that in the last years got a really bad quality issue.

So yeah; its not just one chip; its multiple down the line.
You've yet to establish anything as a trend. This NIC spinning issue is quite different from the dying chip issue anyways.
Posted on Reply
#48
Assimilator
PapaTaipeiDespite writing articles here for years you still misunderstand with a passion people who just voice their experiences. Asus do not provide intel drivers, they provide the intel driver within their broken in house software/driver. 99% of ppl have integrated intel network adapter. What is your problem with me sharing my experience with Asus?
Because your experience has nothing to do with the topic of this thread, so it's irrelevant. What you're essentially doing is butting into a conversation about Intel ethernet yelling "ASUS SUX LMAO", and you're the one who's surprised when people are upset.

Grow the f**k up.
Broken ProcessorTook them long enough, the I225-v in my x570s master would never go above 500mb usage it got so bad I had to get rid of the board after a year.
As opposed to just, you know... buying a replacement NIC?
AretakDon't forget TSX! More broken garbage from Intel that they simply retroactively disabled because it was a Swiss cheese security nightmare and they didn't want to fix it. RPCS3 has gotten screwed over twice by Intel removing features from their chips, since TSX and AVX-512 provide nice stability and performance boosts for PS3 emulation.
How has RPCS3 been "screwed over"? The TSX and AVX-512 code paths are still there and still work, so people with CPUs that have those features will still get the performance boost. You make it sound as if Intel CPUs are designed expressly for console emulation and every change Intel makes is to screw emulator users over... LMAO.
Posted on Reply
#49
Dave65
noel_fsVery weird intel investigating looking to fix something, usually they just disable shit and call it a day.
This
Posted on Reply
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