Monday, January 31st 2011

Intel Identifies Sandy Bridge Chipset Design Error, All Shipments Stopped

As part of ongoing quality assurance, Intel Corporation has discovered a design issue in a recently released support chip, the Intel 6 Series, code-named Cougar Point, and has implemented a silicon fix. In some cases, the Serial-ATA (SATA) ports within the chipsets may degrade over time, potentially impacting the performance or functionality of SATA-linked devices such as hard disk drives and DVD-drives. The chipset is utilized in PCs with Intel's latest Second Generation Intel Core processors, code-named Sandy Bridge. Intel has stopped shipment of the affected support chip from its factories. Intel has corrected the design issue, and has begun manufacturing a new version of the support chip which will resolve the issue. The Sandy Bridge microprocessor is unaffected and no other products are affected by this issue.
The company expects to begin delivering the updated version of the chipset to customers in late February and expects full volume recovery in April. Intel stands behind its products and is committed to product quality. For computer makers and other Intel customers that have bought potentially affected chipsets or systems, Intel will work with its OEM partners to accept the return of the affected chipsets, and plans to support modifications or replacements needed on motherboards or systems. The systems with the affected support chips have only been shipping since January 9th and the company believes that relatively few consumers are impacted by this issue. The only systems sold to an end customer potentially impacted are Second Generation Core i5 and Core i7 quad core based systems. Intel believes that consumers can continue to use their systems with confidence, while working with their computer manufacturer for a permanent solution. For further information consumers should contact Intel at www.intel.com on the support page or contact their OEM manufacturer.

For the first quarter of 2011, Intel expects this issue to reduce revenue by approximately $300 million as the company discontinues production of the current version of the chipset and begins manufacturing the new version. Full-year revenue is not expected to be materially affected by the issue. Total cost to repair and replace affected materials and systems in the market is estimated to be $700 million. Since this issue affected some of the chipset units shipped and produced in the fourth quarter of 2010, the company will take a charge against cost of goods sold, which is expected to reduce the fourth quarter gross margin percentage by approximately 4 percentage points from the previously reported 67.5 percent. The company will also take a charge in the first quarter of 2011which will lower the previously communicated gross margin percentage by 2 percentage points and the full-year gross margin percentage by one percentage point.

Updated 2011 First Quarter and Full Year Outlook
Separately, Intel recently announced that it had completed the acquisition of the Infineon Technologies AG Wireless Solutions business, which will now operate as the Intel Mobile Communications group. The company also expects to complete the acquisition of McAfee by the end of the first quarter.

The effects of the chipset issue and these transactions are incorporated into the company's revised outlook. The company now expects first-quarter revenue to be $11.7 billion, plus or minus $400 million, compared to the previous expectation of $11.5 billion, plus or minus $400 million. Gross margin percentage is now expected to be 61 percent, plus or minus a couple percentage points, compared to the previous expectation of 64 percent, plus or minus a couple percentage points. Spending (R&D plus MG&A) is now expected to be approximately $3.6 billion, compared to the previous expectation of approximately $3.4 billion.

The full-year revenue growth percentage is now expected to be in the mid-to high teens, compared to the company's prior expectation of approximately 10 percent. Full-year gross margin is now expected to be 63 percent, plus or minus a few percentage points, compared to the previous expectation of 65 percent, plus or minus a few percentage points. Spending (R&D plus MG&A) is now expected to be $15.7 billion, plus or minus $200 million, compared to the company's previous expectation of $13.9 billion, plus or minus $200 million. Research and development (R&D) spending is now expected to be approximately $8.2 billion, compared to the previous forecast of $7.3 billion.

All other expectations for the first-quarter and full-year remain unchanged. With the exception of McAfee, the outlook for the first quarter and full year do not include the effect of any acquisitions, divestitures or similar transactions that may be completed after Jan. 31. The acquisition of McAfee is subject to customary closing conditions.
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166 Comments on Intel Identifies Sandy Bridge Chipset Design Error, All Shipments Stopped

#51
Easy Rhino
Linux Advocate
cadavecaIt's had a little impact already, especially considering the annoucement of a major succesful deal that should have caused thier shares to increase in price today. So the actual imapct on shares isn't exactly transparent.


But, you are right...the boards have bene on the market for less than a month. Personally I think this will affect the OEMs like Dell and HP more than anyone else, as they build units in the order of 1000's at a time.

That deal I speak of? Here:

news.cnet.com/8301-13506_3-20030028-17.html?part=rss&subj=news&tag=2547-1_3-0-20
LittleLizardimpact it had. But it wont last more than a few days unless another design flaw shows up.
intel's stock price is still 3.5 points higher than its YTD low despite this recall and bad PR. in fact, it has been hovering between 20 and 25 for the past 5 years. this is a blip.
Posted on Reply
#52
cadaveca
My name is Dave
Easy Rhinothis is a blip.
Sure. I agree 1000%. But it does strike me that they timed this annoucement at the same time as the deal to try to lessen the impact...I was expecting an overall price gain today, due to them securing more of the tech market with the infineon deal. Instead, it's gone down...just a knee-jerk reaction, for sure. more than pricing, I am concerned about shares changing hands...who's selling, and who's buying...

Posted on Reply
#53
LittleLizard
cadavecaSure. I agree 1000%. But it does strike me that they timed this annoucement at the same time as the deal to try to lessen the impact...I was expecting an overall price gain today, due to them securing more of the tech market with the infineon deal. Instead, it's gone down...just a knee-jerk reaction, for sure. more than pricing, I am concerned about shares changing hands...who's selling, and who's buying...

forums.techpowerup.com/attachment.php?attachmentid=40456&stc=1&d=1296502752
well, then the price will be the same by tomorrow morning. :)

On a side note, The share market is like the roulette. You place your money on a number (company). The amount of shares is your bet. The other shareholders are the other players on the table. The destiny is the croupier. If you put it in the right company, you will be rich by night. If you bet on the wrong one you will a lot less richer by nightfall and the other shareholders who bet on the right one are richer. :pimp:
Posted on Reply
#54
Solaris17
Super Dainty Moderator
LittleLizardwell, then the price will be the same by tomorrow morning. :)

On a side note, The share market is like the roulette. You place your money on a number (company). The amount of shares is your bet. The other shareholders are the other players on the table. The destiny is the croupier. If you put it in the right company, you will be rich by night. If you bet on the wrong one you will a lot less richer by nightfall and the other shareholders who bet on the right one are richer. :pimp:
Like you said thats true for all companys you put stock in its a gamble. I dont think investing in intel is a mistake though problem or not. Your not going to be poor over night.
Posted on Reply
#55
yogurt_21
hmm that's an annoying issue. i mean if it were me i'd be weighing the pita of taking apart my rig with the cost of a raid controller. I think the raid controller would win.

at least they caught it before an epidemic of "why are my hard drives failing." It'll be old news in a few weeks.
Posted on Reply
#56
cadaveca
My name is Dave
Solaris17Like you said thats true for all companys you put stock in its a gamble. I dont think investing in intel is a mistake though problem or not. Your not going to be poor over night.
You'd be right on that one, we can agree on that for sure. Intel is back to pre-recessionary stock pricing, and has been for some time now. This doesn't make them a problem for long term holders, but it does affect those that make micro transactions several times throughout the day.
Posted on Reply
#57
PaulieG
A smart investor will buy during times like this. It is how the long term investor makes money in stable companies. It's also the worst time to sell, especially if you realize that a small mistake will not bring down a giant. My Intel stock will stay right where it is. May even buy a few shares today or tomorrow. Keeping an eye on the market.
Posted on Reply
#58
Solaris17
Super Dainty Moderator
cadavecaYou'd be right on that one, we can agree on that for sure. Intel is back to pre-recessionary stock pricing, and has been for some time now. This doesn't make them a problem for long term holders, but it does affect those that make micro transactions several times throughout the day.
Agreed, for people that make transactions throughout the day with multiple companys a drop like this can effect them negatively for sure. they just lost money. If it was me, I would hold intel isnt going anyware fast. Though I think we can agree on more then you think Dave Troll threads dont bring out the best in me. I find myself playing devils advocate alot. I can say negative things about intel for this as well. I just dont think it will make the situation any better. Realisticly speaking is going to inconvienece people that have already bought SB going without a rig to return a board assuming manufacturers comply is also a PITA. To people this effects its also going to be bad. Their is good that i hink can come out of it however. Prices will drop for 1st gen SB unless they force a recall. Meaning that if anything intel will get more money from the mistake. The new "fixed" boards will probably hold the same price as current boards because it was their "mistake"
Posted on Reply
#59
Robbaz
I'm going to help you all out with some humor.

Posted on Reply
#61
Easy Rhino
Linux Advocate
cadavecaSure. I agree 1000%. But it does strike me that they timed this annoucement at the same time as the deal to try to lessen the impact...I was expecting an overall price gain today, due to them securing more of the tech market with the infineon deal. Instead, it's gone down...just a knee-jerk reaction, for sure. more than pricing, I am concerned about shares changing hands...who's selling, and who's buying...

forums.techpowerup.com/attachment.php?attachmentid=40456&stc=1&d=1296502752
they pulled a steve jobs. he announced he was going on medical leave on a non-trading day and after they announced 10 million ipads sold.
Posted on Reply
#62
TheLaughingMan
brandonwh64This would have been a good picture if it had mike rowe in the driver seat of the bulldozer LOL
I second that.
Posted on Reply
#63
btarunr
Editor & Senior Moderator
If only Intel kept the chipset industry open, they could have avoided the inevitable blot on the entire platform. Sandy Bridge processors are unaffected, but since Intel is the only chipset provider, the processor's sales too might get affected by partially-informed, fully-skeptical buyers. Had someone like say NVIDIA been allowed to make a chipset for Sandy Bridge, at least buyers of Sandy Bridge would have opted for motherboards that use the NV chipset, and Intel would have at least sold Sandy Bridge processors in the process.

Oh well, they can clear off LGA1156 inventory.
Posted on Reply
#64
Robbaz
brandonwh64This would have been a good picture if it had mike rowe in the driver seat of the bulldozer LOL
TheLaughingManI second that.
You guys win
Posted on Reply
#65
Easy Rhino
Linux Advocate
gotta love the knee-jerk reaction stock trolls

Posted on Reply
#67
Kreij
Senior Monkey Moderator
Sell all your Intel stock NOW !!! You're going to need the money to buy ammo for the 2012 zombie apocolypse.

On topic ... This is not really a big deal at all. Some people may be affected in 2 to 3 years?
Yawn.
Posted on Reply
#68
Solaris17
Super Dainty Moderator
KreijSell all your Intel stock NOW !!! You're going to need the money to buy ammo for the 2012 zombie apocolypse.

On topic ... This is not really a big deal at all. Some people may be affected in 2 to 3 years?
Yawn.
oh noes the controller on the board might go bad after the normal enthusiest hold time on a mobo! whatever shall we do?!
Posted on Reply
#69
Kreij
Senior Monkey Moderator
Not only enthusiast hold time, but 3 years is typical for corporate hold time too.
This is definitely not as worrisome as the zombie apocolypse ... or the hurricane headed for the already flooded areas of AU, or that new zit you noticed yesterday. :rolleyes:
Posted on Reply
#70
Mindweaver
Moderato®™
WOW, I was just comparing p67 boards earlier at newegg, and everyone I tried to click on took me to a discontinued Item page! So, I came here to check the forums and seen this.. I just checked Newegg and they are only listing 9 1155 boards now.. I just got my SB parts in today.. WTF... :banghead::banghead:
Posted on Reply
#71
Solaris17
Super Dainty Moderator
MindweaverWOW, I was just comparing p67 boards earlier at newegg, and everyone I tried to click on took me to a discontinued Item page! So, I came here to check the forums and seen this.. I just checked Newegg and they are only listing 9 1155 boards now.. I just got my SB parts in today.. WTF... :banghead::banghead:
idk about you but im about to mad profit from people selling SB on the forums.
Posted on Reply
#72
LAN_deRf_HA
I'm unclear on what's effected. I have like 3 sata controllers on my evo. One 3.0 and two 6.0. Which is supposed to have the issue?
Posted on Reply
#73
cadaveca
My name is Dave
LAN_deRf_HAI'm unclear on what's effected. I have like 3 sata controllers on my evo. One 3.0 and two 6.0. Which is supposed to have the issue?
Here you go:
Bottom line: if you are a consumer who's run out and grabbed a high-end laptop or desktop gaming rig in the last few weeks with an Intel quad-core processor billed as Intel's Second Generation Intel Core Processor, then you potentially have a problem.

Intel: main points of Sandy Bridge chipset flaw:


Chipset: The issue is in Sandy Bridge's Cougar Point chipset, not the main Sandy Bridge processor. Most Sandy Bridge systems sold to date are quad-core laptops, though some desktop PCs have been shipping too. Potentially affected systems have been shipping only since January 9.

Issue: Affects SATA ports 2 through 5, not ports 0 and 1. Most laptops have two SATA devices, such as a hard disk drive and optical drive that would be using the unaffected ports 0 and 1. That said, Sandy Bridge-based systems with more than a couple of SATA devices could potentially be affected.

How issue was discovered: Last week customers started telling Intel that there was an issue. As Intel stressed the part, then Intel's labs started seeing a failure to access ports 2 through 5. The Intel stress test simulated time passing and it showed that over time this issue could come up.

How many Sandy Bridge chipsets shipped to date: 8 million. But Intel claims relatively few are in customers' hands. Most of those are in the sales channel and will be pulled out of the channel. Intel is supporting PC makers in this effort.

Issue fixed in new silicon: Intel has corrected the design issue, and has begun manufacturing a new version of the chipset which will resolve the issue.

Delay of new Sandy Bridge chips: Intel expects to begin delivering the updated version of the chipset to customers in late February and expects full volume recovery in April.


Analyst's take: Nathan Brookwood of Insight 64, a chip consulting firm.


Affects consumer not corporate (enterprise): It was caught during the testing of consumer-oriented products, so when Intel finally launches Sandy Bridge processors that are targeted at enterprise--typically with vPro capability--those systems won't have the issue.

If a consumer has an early Sandy Bridge laptop: If a customer has a system with the potentially-flawed chipset, then the only real alternative is to replace the entire motherboard where the chipset has been soldered down.

Most laptops shipping today still use the previous generation of Intel processors: Because the Sandy Bridge products that use the Cougar Point chipset are just ramping now, the high-volume products continue to be last year's Core i series processors (codenamed "Westmere"). These products are not affected.
One week from being notified, to implementing a fix, and notifying customers is an awesome turn around.

Read more: news.cnet.com/8301-13924_3-20030070-64.html#ixzz1CeNXSnPD
Posted on Reply
#74
Mindweaver
Moderato®™
Solaris17idk about you but im about to mad profit from people selling SB on the forums.
I'll take a cheap faulty in 2 years 1155 board..lol just use sata 6 when your 3.0 SATA controller dies FTW.. :toast:
LAN_deRf_HAI'm unclear on what's effected. I have like 3 sata controllers on my evo. One 3.0 and two 6.0. Which is supposed to have the issue?
Just 3.0 SATA controller not the 6.0 from what i've read.
Posted on Reply
#75
15th Warlock
Looks like it's affecting only the 3Gbs SATA ports, good thing my mobo has 6 other 6Gbs SATA ports (2 from P67 and 4 from dual Marvel controllers) which are backwards compatible with my SATA 2 drives, so I'll just move my drives to those ports in the meantime.

Gigabyte (and all other mobo manufacturers as of this moment) has not addressed this problem yet, so I'm gonna hold my horses until I receive any info from them, no point in going the RMA route as all mobos in the channel must have the same issue.

Will wait for Intel to update their chipsets and distribute them, then I hope GB will do he right thing and recall their p67 mobos.

IMHO Intel did the right thing by informing their user base about this problem, and doing a recall, I applaud them for that.

All hardware companies have had bad products batches in the past, it's impossible not to, as complexity increases for these parts. I'm glad Intel is addressing the issue and will take care of its costumers, to me that's all that matters in the end ;)
Posted on Reply
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