Monday, January 31st 2011

Intel Identifies Sandy Bridge Chipset Design Error, All Shipments Stopped

As part of ongoing quality assurance, Intel Corporation has discovered a design issue in a recently released support chip, the Intel 6 Series, code-named Cougar Point, and has implemented a silicon fix. In some cases, the Serial-ATA (SATA) ports within the chipsets may degrade over time, potentially impacting the performance or functionality of SATA-linked devices such as hard disk drives and DVD-drives. The chipset is utilized in PCs with Intel's latest Second Generation Intel Core processors, code-named Sandy Bridge. Intel has stopped shipment of the affected support chip from its factories. Intel has corrected the design issue, and has begun manufacturing a new version of the support chip which will resolve the issue. The Sandy Bridge microprocessor is unaffected and no other products are affected by this issue.
The company expects to begin delivering the updated version of the chipset to customers in late February and expects full volume recovery in April. Intel stands behind its products and is committed to product quality. For computer makers and other Intel customers that have bought potentially affected chipsets or systems, Intel will work with its OEM partners to accept the return of the affected chipsets, and plans to support modifications or replacements needed on motherboards or systems. The systems with the affected support chips have only been shipping since January 9th and the company believes that relatively few consumers are impacted by this issue. The only systems sold to an end customer potentially impacted are Second Generation Core i5 and Core i7 quad core based systems. Intel believes that consumers can continue to use their systems with confidence, while working with their computer manufacturer for a permanent solution. For further information consumers should contact Intel at www.intel.com on the support page or contact their OEM manufacturer.

For the first quarter of 2011, Intel expects this issue to reduce revenue by approximately $300 million as the company discontinues production of the current version of the chipset and begins manufacturing the new version. Full-year revenue is not expected to be materially affected by the issue. Total cost to repair and replace affected materials and systems in the market is estimated to be $700 million. Since this issue affected some of the chipset units shipped and produced in the fourth quarter of 2010, the company will take a charge against cost of goods sold, which is expected to reduce the fourth quarter gross margin percentage by approximately 4 percentage points from the previously reported 67.5 percent. The company will also take a charge in the first quarter of 2011which will lower the previously communicated gross margin percentage by 2 percentage points and the full-year gross margin percentage by one percentage point.

Updated 2011 First Quarter and Full Year Outlook
Separately, Intel recently announced that it had completed the acquisition of the Infineon Technologies AG Wireless Solutions business, which will now operate as the Intel Mobile Communications group. The company also expects to complete the acquisition of McAfee by the end of the first quarter.

The effects of the chipset issue and these transactions are incorporated into the company's revised outlook. The company now expects first-quarter revenue to be $11.7 billion, plus or minus $400 million, compared to the previous expectation of $11.5 billion, plus or minus $400 million. Gross margin percentage is now expected to be 61 percent, plus or minus a couple percentage points, compared to the previous expectation of 64 percent, plus or minus a couple percentage points. Spending (R&D plus MG&A) is now expected to be approximately $3.6 billion, compared to the previous expectation of approximately $3.4 billion.

The full-year revenue growth percentage is now expected to be in the mid-to high teens, compared to the company's prior expectation of approximately 10 percent. Full-year gross margin is now expected to be 63 percent, plus or minus a few percentage points, compared to the previous expectation of 65 percent, plus or minus a few percentage points. Spending (R&D plus MG&A) is now expected to be $15.7 billion, plus or minus $200 million, compared to the company's previous expectation of $13.9 billion, plus or minus $200 million. Research and development (R&D) spending is now expected to be approximately $8.2 billion, compared to the previous forecast of $7.3 billion.

All other expectations for the first-quarter and full-year remain unchanged. With the exception of McAfee, the outlook for the first quarter and full year do not include the effect of any acquisitions, divestitures or similar transactions that may be completed after Jan. 31. The acquisition of McAfee is subject to customary closing conditions.
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166 Comments on Intel Identifies Sandy Bridge Chipset Design Error, All Shipments Stopped

#102
cadaveca
My name is Dave
I think the whole 3-year thing is due to most mobo's having a 3-year warranty..so within the board's warranty, it wil lfail, and as time goes on, the chances of failure are greater...so at the end, there may be a very high percentage of boards that fail.


5% isn't bad, most manufacturing is about 10%, AFAIK, so well within norms. It's the increasing percentage over time that is the problem, IMHO.
Posted on Reply
#103
Zen_
Intel told Anandtech regarding the frequency of the flaw: "over 3 years of use it would see a failure rate of approximately 5 - 15% depending on usage model." If the issue does manifest itself, you will experience slower read and write performance, but data integrity, according to Intel, won't be an issue.

Read more: news.cnet.com/8301-17938_105-20030052-1.html#ixzz1Cf8r0uRE
Don't know whether I'll exchange my board ASAP or wait for the ports to die...it's so annoying RMA'ing a vital component and not having a computer for over a week.

Also, I just noticed newegg has deactivated ALL socket 1155 motherboards, if someone hasn't posted that already.
Posted on Reply
#104
cdawall
where the hell are my stars
cadavecaI think the whole 3-year thing is due to most mobo's having a 3-year warranty..so within the board's warranty, it wil lfail, and as time goes on, the chances of failure are greater...so at the end, there may be a very high percentage of boards that fail.


5% isn't bad, most manufacturing is about 10%, AFAIK, so well within norms. It's the increasing percentage over time that is the problem, IMHO.
thing is we are seeing reports now under heavy use they die. stupid things like i was looking at one of these for my HTPC those drives are almost constantly running as it runs as a DVR as well so yea dead mobo would piss me off.
Posted on Reply
#105
Psychoholic
Oh well.. if you dont feel like waiting on the RMA if and when your 3gb ports die, SATA 6GB Drives can be had for as little as 59 bucks these days.

EDIT : Not sure if the Intel 6GB ports are backwards compatible, probably not or they wouldn't have included the 3gb ones.
Posted on Reply
#106
chevy350
Micro Center pulled all the 1155 boards as well. Just got off the phone with them to see where I stand "if" something should go wrong. Being I bought it before the defect was found and still under their 30-day warranty I can just bring it back in and get something else. Unfortunately I now only have this 1155 cpu so I'll just swap cable over to the Marvell ports and see what Asus does in the near future and if it ever dies or not.
Posted on Reply
#107
15th Warlock
PsychoholicEDIT : Not sure if the Intel 6GB ports are backwards compatible, probably not or they wouldn't have included the 3gb ones.
They are ;)
Posted on Reply
#108
Dave65
Why has NewEgg pulled all there SB CPUs also if this is just a motherboard problem?
Posted on Reply
#109
Jstn7477
Glad I bought my new laptop (Toshiba A665D-S6091 with AMD P940/M880G/SB850) for a nice price instead of waiting for Sandy Bridge laptops (if those use the same or similar chipset).
Posted on Reply
#110
..'Ant'..
Well I'm happy that I didn't upgrade to Sandy Bridge and I was about to also.
Posted on Reply
#111
Psychoholic
Hrmm... since they are backwards compatible anyways, why doesnt intel just drop the 3gb ports and use only the 6GB ports, wouldn't that be a pretty simple fix? lol
15th WarlockThey are ;)
Posted on Reply
#112
[H]@RD5TUFF
PsychoholicHrmm... since they are backwards compatible anyways, why doesnt intel just drop the 3gb ports and use only the 6GB ports, wouldn't that be a pretty simple fix? lol
Because the controllers aren't mature enough, which is why they have the SATA 2 ports.
Posted on Reply
#113
xBruce88x
edit: and that ^

I guess b/c a controller with 6 6GB ports would have cost more than 2 6GB and 4 3GB (or however many..)
Posted on Reply
#114
LAN_deRf_HA
Just switched to sata 6, aside from my samsung making the most alarming noise ever on start up it went fine. Can't tell a dif.
Posted on Reply
#115
Mussels
Freshwater Moderator
at least the problems only on the boards, and not the CPU's.
Posted on Reply
#116
btarunr
Editor & Senior Moderator
Musselsat least the problems only on the boards, and not the CPU's.
Yeah, but without the boards, the processors are useless. Every LGA1155 board uses that faulty chipset today. So the entire platform is hit because there's no alternative chipset provider.
Posted on Reply
#117
Robert-The-Rambler
Well.....

Being an early adopter is akin to parachuting with just one chute. If it doesn't work you are SOL and stuck waiting for an RMA with an ETA that is TBA. :nutkick:
Posted on Reply
#118
LAN_deRf_HA
In the pc world everyone is always an early adopter of something or another. Unless you only ever buy year old used parts for your upgrades.
Posted on Reply
#119
Syborfical
Intel Epic Fail !!!
So glad I like to wait for second Gen Technology
Posted on Reply
#120
15th Warlock
btarunrYeah, but without the boards, the processors are useless. Every LGA1155 board uses that faulty chipset today. So the entire platform is hit because there's no alternative chipset provider.
I have to agree with you, there's no point in continuing to sell processors if all the mobos in the channel have this defect.

Although I love my SB system (I'm yet to see any performance degradation :p), and I appreciate Intel's sincerity and the fact that it looks that they're willing to do anything to solve this problem and please their costumers, there's no denying that Intel wouldn't be in this position if manufacturers like VIA, SiS, Nvidia and even Ati weren't out of the Intel chipset business.

Even though some chipsets from those manufacturers were not as fast as Intel chipsets, there would have been a backup platform for SB CPUs.

Now the damage is done, and this has marred what would've otherwise been, one of the most successful hardware launches in recent history.

And even though SB procs are perfectly fine, and the bug itself isn't as crippling as most ppl are trying to make it sound, the fact that SB sales have effectively ended for the time being (both mobos and CPUs) could have been prevented if there were more chipset manufacturers giving ppl different choices to enjoy this new architecture.
LAN_deRf_HAIn the pc world everyone is always an early adopter of something or another. Unless you only ever buy year old used parts for your upgrades.
Yes, this is the price to pay if you want to be in the bleeding edge of technology, I mean, C'mon, I bet that if ppl saying they are glad they weren't guinea pigs for Intel's new procs would've been offered a free upgrade to a SB system, most of them would've gladly accepted it :p :laugh:
Posted on Reply
#121
Psychoholic
Heck, i'd still buy one new from newegg.. and slap some 6GB drives in that system and call it a day. They should just keep selling them with some sort of disclaimer.
Posted on Reply
#122
Unregistered
I knew something was up after blowing up 7 OS installs in a row lol.

Seriously tho, for those with mb's already in hand don't rush to rma them just yet. I think the one month estimate is wildly optimistic and there is no sense in going without your pc any longer than necessary. Just use the SATA 6.0 Gb's connectors until replacements become widely available...then rma the mb. ;)
#123
Web
I have no regrets being an 'early adopter' and don't have a problem removing the board(s) for rma when the time comes... shit happens :)
Posted on Reply
#124
hv43082
Freaking a mang. Just sold my i7 mobo and CPU and bought SB combo and now this news. Sigh.
Posted on Reply
#125
Unregistered
I see price cutting on the mobos for Sandy Bell!

btw, if the make a chipset revision they should also revise USB 3.0 instead of ancient 2.0. This way everybody will be happy in the end... ;)
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