Thursday, January 29th 2015

Perfectly Functional GTX 970 Cards Being Returned Over Memory Controversy

In what is a major fallout of the GeForce GTX 970 memory allocation controversy, leading retailers in the EU are reporting returns of perfectly functional GTX 970 cards citing "false advertising." Heise.de reports that NVIDIA is facing a fierce blowback from retailers and customers over incorrect specs. Heise comments that the specifications "cheating could mean the greatest damage to the reputation of the company's history."

Major German PC hardware retailer Caseking.de says that retailers don't have any explanation from NVIDIA to give to their customers. A similar sentiment is being expressed by the NVIDIA add-in card partners (AICs) we spoke to. Retailers and AIC partners are on their own, for now. One AIC partner rep told us that NVIDIA has no worldwide action plan, as of now, to deal with a potential flood of returns.
In absence of every other recourse, laws in most EU member states dictate that the retailers accept returns for a full refund, if they are not able to "repair" the defect, or exchange with another unit that works as advertised (which a retailer obviously can't, in this case). Retailers' options in the matter boil down to: 1. Taking back cards from whoever isn't happy with their GTX 970 and giving them a refund; 2. compensating with something of value (eg: game-coupons, in-game currency, etc.,) and 3. Springing up a surprise, such as exchanging GTX 970 cards purchased before a set date, with a GTX 980 (if that's your idea of a "repair."). This will come at the expense of a cascading lawsuit-chain (customers suing retailers, who in-turn sue AICs, and who in-turn sue NVIDIA).

NVIDIA, on the other hand, plans to issue a driver update that will "improve" the way the chip allocates resources, but there's no word on whether it re-enables disabled components that NVIDIA wasn't honest about, the first time around. They're counting on the issue to simply blow over, because at $329, there really isn't much you can complain about the GTX 970, given how it's positioned in comparison to the GTX 980.
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172 Comments on Perfectly Functional GTX 970 Cards Being Returned Over Memory Controversy

#151
AsRock
TPU addict
No you wont in a lot of games but as time goes on the list is going get bigger. I normally keep mine for at least 3 years and by that time there be a lot more.
Posted on Reply
#152
xorbe
I am wary of all the less-than-5-post defenders of NV across various forums on this issue.
Posted on Reply
#153
Regenweald
ZebladeYou guys cant be this silly right? Well you talk as if you know Nvidia did this false advertisement on purpose. No please share all the proof YOU have. You know how that makes you look? So ALL the card makers have no way of testing they just make the WHOLE card yet cant test this or ALL are in on this also since they never said a word. Then the review sites ALL left with "Nvidia said" so thats all we have for you guys we can only run the benchmarks not ONE new how to test for this?

So what am I saying? On purpose no one knows for sure and your just guessing and foolish if you do. If one does not join in with the lynch mob then YOUR ONE OF THEM! :) So if your guessing then NV was blind or just really stupid and the card makers are all in on this or they to are totally stupid. Then us that bought the card are the smart ones.

As for false advertisement.. really? Check all you buy to see if it is exactly like its written? Not all. They know were sheep and were stupid. Proof? Who here smokes. Pay taxes? Do you KNOW what is not written anywhere (law or the like) yet you and I still PAY lol. This rabbit whole is huge.. trust me you dont want to open your eyes.
I hope this is sarcasm or satire or some shit...... because I still have faith in mankind. Don't take that away from me.........Not for a GPU. not for a GPU.......
Posted on Reply
#154
Xzibit
This reminds me of the Leave Britney Nvidia Alone guy.



For those of you who forgot.
Posted on Reply
#157
AsRock
TPU addict
Tech Report vid
Posted on Reply
#158
The N
AsRockTech Report vid
Server refused the connection :(
Posted on Reply
#159
xfia
AsRockTech Report vid
I didnt really think much of it.. they left out some pretty important points
Posted on Reply
#162
Athlonite
It begs the reason why did nVidia come forward with a statement now instead of when the card first launched answer they were caught out, if nobody noticed and complained they wouldn't have said anything and they would have gotten away with it
Posted on Reply
#163
lukart
ShockGNVIDIA doesn't pay tech sites, NVIDIA doesn't advertise on tech sites, their partners do.
They dont? I guess you just check TPU for reviews then... ;)
How many SiteSkins they buy on a product launch? Im guessing thats not cheap ...
Posted on Reply
#167
EarthDog
Can someone explain why GPUz didn't pick up the actual number of ROPS etc?
Posted on Reply
#168
rtwjunkie
PC Gaming Enthusiast
EarthDogCan someone explain why GPUz didn't pick up the actual number of ROPS etc?
I think W1zz explained last week. GPUz reads what the driver tells it.

Of course, that would mean someone intentionally put the wrong info in the driver...
Posted on Reply
#169
64K
EarthDogCan someone explain why GPUz didn't pick up the actual number of ROPS etc?
iirc W1zzard said it reads the ROPS from the driver. In any case I think the GTX 970 has 64 ROPS it's just that it only uses 56 of them.

Edit: ninjad by rtwjunkie :)
Posted on Reply
#170
EarthDog
rtwjunkieI think W1zz explained last week. GPUz reads what the driver tells it.

Of course, that would mean someone intentionally put the wrong info in the driver...
Missed that as I haven't been here often lately...:)

And holy cow... its in the driver? That means that............ oh wow. Worse than I thought NVIDIA...
Posted on Reply
#171
MxPhenom 216
ASIC Engineer
xfiahahaha what company does ngreedia think it is? fucking apple?
My question is, who do you think you are? Gods gift to the computing world?
Posted on Reply
#172
xorbe
MxPhenom 216My question is, who do you think you are? Gods gift to the computing world?
Yup, we're the consumer gods holding the cash nv very much desires.
Posted on Reply
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