Wednesday, October 25th 2017

"Not So Fast": Bungie Automatically Bans Destiny 2 PC Players With Overlays

Urgent message to all would-be Destiny 2 PC players: Bungie has enabled an extremely strict, no holds-barred permanent account-banning system with Destiny 2, which activates so long as you have any kind of application with process hooks / overlay features. This is true for Twitch, Discord, MSI Afterburner, OBS, XSplit, Skype, TeamSpeak, HWMon, AIDA, as well as some hardware vendor overlays such as ASUS Tweak and Corsair Link software, GeForce Experience's FPS counter... The message screen, "Not so Fast", indicates that players have been banned, without forewarning or any further explanation.

There's a meltdown going on in Bungie's official PC Support forums, where most of the threads have been started - and then added to - by banned users. In some cases, users are banned even before entering the character creation screen; some more fortunate ones can even get to thew first three minutes of the intro video. A post from a Bungie Forum moderator didn't do much to instill confidence: "In Destiny there are account restriction and bans,", Bungie moderator "Kellogs" writes. "Restrictions are only temporary but must be waiting out while bans are permanent. Please note that Bungie will not discuss or overturn account restrictions or bans."
It's interesting to note that the same moderator indicated that some apps that might be incompatible with Destiny 2 - read, all of the above - would result in the game not launching, but not on a ban. This seems to be in line with Bungies' terms and conditions on PC overlay support, but nevertheless, hasn't stopped many, many users from calling that claim an outright lie. Apparently, a not insignificant number of users have seen themselves banned, instead of a game application fail to run instance.

If you've bought a digital Battle.Net key for the game, and have been banned due to this inexcusable usage of blind banning, you may have some luck in requesting a refund directly from Blizzard support. Users who have bought a physical version fo the game, however, will see their refunds be much less likely.Sources: Bungie Forums, TPU Forums user @ One Moar
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86 Comments on "Not So Fast": Bungie Automatically Bans Destiny 2 PC Players With Overlays

#1
Upgrayedd
They want you banned so you go buy a 2nd copy. Its that simple. They will say "we told ya so, sorry" and you can't do anything about it except buy another copy. Ez $.
Posted on Reply
#2
Mike0409
Upgrayedd said:
They want you banned so you go buy a 2nd copy. Its that simple. They will say "we told ya so, sorry" and you can't do anything about it except buy another copy. Ez $.
Except you can do something about it, and there are laws surrounding consumer purchases.. it's called the "Cooling-Off Rule" and allows 72 Hours (3 Days) from purchase to receive a refund.
Posted on Reply
#3
SPLWF
Easy fix for this.

Class action lawsuit for the ones who were already banned, etc..

Everyone else should boycott this game and not purchase it AT ALL.

I'll tell my friends and cousins, that's like 10 people right there..spread the word...
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#4
Prince Valiant
It's a shame that games aren't retail anymore. Bungie could learn the very harsh lesson of mass returns.


On the bright side, at least they aren't trying to sue people like Epic is or Blizzard did.
Posted on Reply
#5
Upgrayedd
Mike0409 said:
Except you can do something about it, and there are laws surrounding consumer purchases.. it's called the "Cooling-Off Rule" and allows 72 Hours (3 Days) from purchase to receive a refund.
It will say it somewhere, very fine print, about 2 sized font. "Any unauthorized programs/scripts etc running while the Bungie Anti-cheat is active will result in permaban".. I Ireally hope not though. Im just glad I have no interest in this game.
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#6
cadaveca
My name is Dave
So, when will a user here get banned? Until that happens...
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#7
RejZoR
Mike0409 said:
Except you can do something about it, and there are laws surrounding consumer purchases.. it's called the "Cooling-Off Rule" and allows 72 Hours (3 Days) from purchase to receive a refund.
Not just not buy this game but not buy ANY game from Bungie EVER again. Only that way we can teach greedy companies and their dumb busines practices. I'm doing this with Ubisoft for years and I don't miss any of their shit.

If you just bitch on forums and then buy their stuff again, you're a hypocrite and an idiot. There are enough developers and publishers as well as games that you can easily do this where they can't afford mass loses of consumers.

EDIT:
Also, has Bungie never heard of whitelisting? They could easily whitelist MSI Afterburner and other known clean stuff. Valve does that. All serious developers do this for their anti-cheat.
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#9
Manu_PT
And this is how you DONT do to stop hacking. And some PC gamers still say hacking is not a problem no PC lmao, laughable. Companies are desperate. Look what´s happening on fortnite and pubg
Posted on Reply
#10
Th3pwn3r
RejZoR said:
Not just not buy this game but not buy ANY game from Bungie EVER again. Only that way we can teach greedy companies and their dumb busines practices. I'm doing this with Ubisoft for years and I don't miss any of their shit.

If you just bitch on forums and then buy their stuff again, you're a hypocrite and an idiot. There are enough developers and publishers as well as games that you can easily do this where they can't afford mass loses of consumers.

EDIT:
Also, has Bungie never heard of whitelisting? They could easily whitelist MSI Afterburner and other known clean stuff. Valve does that. All serious developers do this for their anti-cheat.
After reading this I don't think I know what a hypocrite is.
Posted on Reply
#11
Mike0409
RejZoR said:
Not just not buy this game but not buy ANY game from Bungie EVER again. Only that way we can teach greedy companies and their dumb busines practices. I'm doing this with Ubisoft for years and I don't miss any of their shit.

If you just bitch on forums and then buy their stuff again, you're a hypocrite and an idiot. There are enough developers and publishers as well as games that you can easily do this where they can't afford mass loses of consumers.

EDIT:
Also, has Bungie never heard of whitelisting? They could easily whitelist MSI Afterburner and other known clean stuff. Valve does that. All serious developers do this for their anti-cheat.
A consumer will do what they want at the end of the day. Those that were marked with the unforeseen ban hammer will have a bitter taste for Bungie for the formidable future. A lot of consumers might have their faith restored once the issue is identified and fixed the explanation given to the public.

Your assuming that Bungie doesn't do whitelisting, where in fact they very well could. Facts and data need to be presented and validated before drawing any conclusions as to what caused this shit show to kick off. The forums are a melting pot of truth and bullshit right now.
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#12
RejZoR
People don't just get mass banned for no reason. And this isn't some indie garage developer with 2 people working on a project, they are a AAA developer.
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#13
ZoneDymo
Ban first, explain rules or offer options later, its the new Bungie way
Posted on Reply
#14
Mike0409
RejZoR said:
People don't just get mass banned for no reason. And this isn't some indie garage developer with 2 people working on a project, they are a AAA developer.
No people do not get mass banned for no reason. The details will come out once the root cause is identified, a fix has been prepared and then an announcement will be made.

You can't even compare this to a indie developer working out of a garage as they don't have the layers of complexity going into their development that Bungie has. On top of it, just because your a AAA developer doesn't mean everything works 100%. Especially in the PC market where software and hardware is completely customized, this isn't a closed architecture like a PS4/Xbox.
Posted on Reply
#15
bug
Mike0409 said:
No people do not get mass banned for no reason. The details will come out once the root cause is identified, a fix has been prepared and then an announcement will be made.

You can't even compare this to a indie developer working out of a garage as they don't have the layers of complexity going into their development that Bungie has. On top of it, just because your a AAA developer doesn't mean everything works 100%. Especially in the PC market where software and hardware is completely customized, this isn't a closed architecture like a PS4/Xbox.
Stop being that dense.

This has nothing to do with root cause analysis, it's about user grief that could have been easily avoided.
Posted on Reply
#16
TheLaughingMan
If someone wants to get me the game, I will gladly get banned since 3 of those programs run on my PC 24/7.
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#17
thesmokingman
Hey, on second thought this is a genius way to reduce the load on your overtaxed servers!
Posted on Reply
#18
Mike0409
bug said:
Stop being that dense.

This has nothing to do with root cause analysis, it's about user grief that could have been easily avoided.
Not sure why you think I am being dense. I appreciate it tho, as I am thick headed! :P

How do you stop user grief on an unforeseen problem? Can you rectify grief without having an understanding of the issue at hand?
Posted on Reply
#19
lexluthermiester
Glad I'm not alone. Had no clue why I was banned. Demanded a refund and when refused, I called my card company who instantly reversed the transaction. Bungie needs to pull their head out of their bum and start doing things the right way.
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#20
Assimilator
And this, ladies and gentlemen, is why you don't preorder games, or buy them on release day.
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#21
dwade
Can't blame Bungie. Too many damn cheaters on the PC is why I prefer the superior multiplayer experience on consoles.
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#22
PopcornMachine
Was really thinking about getting this game. Not going to happen now.

Just amazing business decision by a game company. Just about every PC gamer uses one of these things.

Afterburner? Who doesn't use that. Might as well not issue a PC game.

Hopefully hurts the company bad. Real bad.
Posted on Reply
#24
lexluthermiester
dwade said:
Can't blame Bungie. Too many damn cheaters on the PC
Oh yes we can blame them for what amounts to shitty DRM. And this kinda of problem is no excuse for treating paying customers like criminals. This is one more reason why I love GOG.
dwade said:
why I prefer the superior multiplayer experience on consoles.
Consoles don't offer keyboard and mouse support, ATM. There are a great many gamers who will not play FPS type games without that functionality. For FPS games, controllers are irritatingly clunky and cumbersome by comparison. Some games work well with a controller and indeed require it for best experience. FPS and RTS type games are not in that group. Additionally, not everyone cares[at all] about multiplayer functionality. Some of us buy games to enjoy a good story and adventure.
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