Friday, December 22nd 2017

Valve Fined by Australian Federal Court for Not Offering Refunds

Valve Software, which through its Steam platform sells and supports games and software on behalf of other game publishers, has been fined AU $3 million by an Australian Federal Court for "misleading consumers," and for not conducting commerce in line with the local consumer protection norms, which guarantee Australian consumers a host of remedies that include refunds, if a product or service purchased doesn't live up to its marketed standards.

The Australian Competition & Consumer Commission (ACCC) in 2014 pulled up Valve for not offering a satisfactory refunds system to Australian consumers. The case, heard by a Federal Court, after two appeals by Valve against penalties, ordered Valve to pay up AU $3 million in fine, and set up a consumer-satisfaction system in line with Australian Consumer Law. As a private company (not listed on any stock exchange), Valve is not obligated to reveal its net-worth, which was estimated by the press in various points in time. It was valued at USD $3 billion in 2012. Its founder Gabe Newell has an estimated net-worth of $5.5 billion, according to a Forbes report.
Source: GameRevolution
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7 Comments on Valve Fined by Australian Federal Court for Not Offering Refunds

#1
neatfeatguy
So....Valve has to pay, what....maybe a half a day's worth of the Holiday sales money it takes in? They've probably spent more in legal fees to battle this fine.
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#2
Readlight
It's almost impossible to tell how god game is made, for different people, and how well it will work on different computers. Also, they are not DRM free in physical disk. I go for Tomb Rider i played it before and now it costs 3 euro. WW2 is to expensive even for brother.
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#3
Th3pwn3r
So if I'm unhappy with a game in Australia I can get a refund for it? Seems stupid. Hours played:132
Yeah, Valve? I'd like a refund, your game sucks.

Australia- Pay the man ,Valve!
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#4
Melvis
Th3pwn3rSo if I'm unhappy with a game in Australia I can get a refund for it? Seems stupid. Hours played:132
Yeah, Valve? I'd like a refund, your game sucks.

Australia- Pay the man ,Valve!
Its not that black and white sadly, it would have a cool down period, not 132 hrs, maybe within the first 24/48hrs.
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#5
Th3pwn3r
The only problem with that is some games don't even last that many hours.
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#6
64K
Australia apparently has better consumer protection services than here in the USA but I remember a time when you couldn't return a game for refund no matter how much it sucked. At least we can now. imo Steam is extremely profitable and 3 million is a trifle to Valve. Last I heard the Gaben is worth around 5 1/2 billion in wealth.
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#7
Th3pwn3r
To me Gaben is worth a lot more than that <3
Posted on Reply