Monday, December 14th 2020
CD Projekt RED Apologizes to Console Gamers for Buggy Cyberpunk 2077 Release, Offers Refunds
CD Projekt RED today issued an apology to gamers for a buggy release of Cyberpunk 2077, a game that the studio treated as its magnum opus. The open-letter apology addressed to gamers at large, and signed by CDPR higher-ups; in particular expressed regret to gamers on older-generation game consoles such as the PlayStation 4 and Xbox One. Cyberpunk 2077 looks and plays terrible on these older consoles, despite the studio charging the same $60 for the title. Game assets such as textures are of the lowest possible resolution, as is the geometry, draw-distance, and even crowds and character models. In particular, CDPR acknowledged the fact that before launch, the studio hadn't shown footage of how the game plays on these older consoles, which deprived gamers of making more informed choices.
As a token of apology, CDPR offered gamers on these older consoles full refunds on their games purchased on Xbox or PSN. Those with physical copies of the game may return it to their retailers for refunds. CDPR set up an e-mail support service for those facing difficulties in getting refunds. For those who decide to give CDPR a chance at redemption; the studio promised a major game patch slated for January 2021, and a follow-up second-patch in February. The PC version of Cyberpunk 2077 is getting regular updates through all the platforms it's sold on (GOG, Steam, and EGS).
Source:
CD Projekt RED (Twitter)
As a token of apology, CDPR offered gamers on these older consoles full refunds on their games purchased on Xbox or PSN. Those with physical copies of the game may return it to their retailers for refunds. CDPR set up an e-mail support service for those facing difficulties in getting refunds. For those who decide to give CDPR a chance at redemption; the studio promised a major game patch slated for January 2021, and a follow-up second-patch in February. The PC version of Cyberpunk 2077 is getting regular updates through all the platforms it's sold on (GOG, Steam, and EGS).
103 Comments on CD Projekt RED Apologizes to Console Gamers for Buggy Cyberpunk 2077 Release, Offers Refunds
Don't pre order, its not hard. I say it often lately, but, you get what you pay for. Goes for console, goes for game, and goes for when you give your money away.Only in the mind of people who determine their taste of content based on what others think about it.
I'm having fun and take bugs for granted because I bought into this straight at launch. I don't usually... I wait a year or when its content is all out, because this whole course of events is business as usual and people should know this by now. If you don't... well... its a bit like buying Titans and then being surprised an x80/x90 comes out at half price. Or crossing the street with your eyes closed hoping all goes well.
But, its easier to blame others, case in point, 85% of Cyberpunk and hardware release topics :)
I mean seriously, PS4/PSPro/XBO owners are whining because it doesn't run well on an 8 year old platform? What a shock..
History repeats. What do people say about the XSX today :roll:
PS4/XBO owners are complaining because CDPR told them they would get to play Cyberpunk. No one in their right mind was expecting it to be close to PC in quality, like every other multi-platform. But a working, playable game nonetheless. That's not what they got.
"It works fine for me, here in PCland, so screw everyone else." I don't really get that attitude.
CDPR done goofed up this launch hard. It's not that difficult to recognize.
Legends
@tigger Also, why exactly is this a next gen game? I've seen some people say that, and I don't get why. PC is always evolving, there's not really next gen over here, every year it gets better, so it's usually a term used for consoles. Next-gen games are usually games that have been developed on next-gen console hardware. Cyberpunk 2077 was not, it started development before the dev kits were available, and as a result, the version for next-gen consoles is only coming next year, according to CDPR.
To all the whiners, time to upgrade. Get a good PC, PS5 or new XBox(the nice one, not the gimped version).
Consider what those console peasants hear every day: 'The PS4 is the next gen console' They buy it. 'The PS4Pro is a much faster version of this console, and games will look and run much better!' They buy it.
Why would they not think they have fantastic hardware? Last I checked they were told the PS4 was capable of 1080p gaming. It never did, at least not at a half decent framerate. The PS4Pro can't even carry that proper. Now the next hurdle is 4K on a set of machines that can barely output 1440p medium. Luckily the internal upscale tech has advanced a lot these days, eh ;)
And then there is another reality they also get served every day: lots of other games that look largely the same, but dó run fine. Consider Overwatch for example. Smooth as butter, looks crisp and detailed, barely wants resources. Now put that next to the CBP release on PS4... you can't explain that.
I'll be waiting.
Did you even look at the game proper? Horizon has fantastic animation work, but graphically its really not super impressive at all.
Cyberpunk is miles ahead in graphics but also in art direction and the way the game world is made. The attention to detail is mindblowing.
Dude, not everyone can afford a good PC or a PS5 (if they even can find one to buy). The fact of the matter is that CDPR promised a game (visually compromised as it would've had to be) to PS4/Xbone owners and it failed to deliver a playable game. And instead of recognizing CDPR's fault, you and many others are blaming the "victims", basically saying "git rich, scrub".
I mean, just go on youtube, on Cyberpunk's channel there's a gameplay trailer of the game supposedly running on the PS4 Pro and PS5. And guess what.. that's not how it looks on the PS4 Pro. More lying.
If this was EA or Bethesda would your opinion really be the same?Yeah, that's another shitshow. More empty promises by CDPR who didn't even get in touch with Microsoft and Sony before posting that. Those stores have their own return policies (Sony's in particular, is pretty bad.. but that's beside the point) and guess what, most people don't qualify. So not a whole lot of people getting refunds.Are you making that comparison based on the base PS4 of both games though? Or based on the PC version?
Because the PS4 version of Cyberpunk features some next level PS3-like textures in some places.
But let's not be oblivious to the fact we're talking first party console exclusive versus third party PC port that was postponed and long in development, and CDPR can't look into the future either. Still, I completely agree with you. Game should've never come out like this for the PS4. Expectations might have been too high for that machine but what was presented is below every possible expectation tbh.
Still, Horizon is a bad bad example. The complexity of the game world is another point... I mean, HZD is 99% grass, trees and mountains, not exactly the hardest things to render. If you look at the sheer variety and number of different assets in CBP... each with its own texture and surface characteristics, lots of them reflective...
I'm not with you (yet!) on the shitshow supposed to happen with refunds. Now that the statement is out, they can't crawl back and they'll have to be generous even if the terms don't allow for it now. With that apology they basically publicly admitted the product does not live up to what could reasonably be expected, and any store or party in the chain disagreeing with that deserves the banhammer. Its clear as day they can't sell this crap as is.
I reckon the PS4 even chokes on the sheer number of draw calls so unless they vastly reduce the game's complexity for the PS4, it will remain crappy... and if fixed it'll look empty.