Tuesday, April 28th 2026

Sony's New DRM Appears To Be a Refund Scam Workaround

News recently broke about a new DRM system Sony had seemingly silently implemented in the PS5 that would make buyers of digital games go online every 30 days to validate a license or potentially be locked out of their games until they could access an internet connection. Now, according to some research done by andshrew on the ResetEra forums, it seems as though it's not quite as simple as that. As it turns out, going online to validate the DRM license may only be a requirement for the first 14 days as an attempt to avoid users buying a game and then refunding the game and playing it anyway in offline mode using some exploit—at least that is the current speculative explanation, since Sony is yet to address this debacle publicly.

The explanation in the ResetEra forum post details the full methodology, but essentially, what the user found by comparing two copies of the same game purchased on two separate PSN accounts, once before the new requirement and once after, is that Sony is now issuing a 30-day license for the first 14 days and swapping that license out for a perpetual license after the refund period has lapsed. This would mean that, after Sony's DRM server has been able to validate the license once after the 14-day refund period is over, there will be no restrictions on offline play, as is usually the case with console games. This somewhat resolves some of the issues that have been brought up surrounding this DRM feature, but it still may present issues for those who are not able to connect to the internet more than 14 days after purchasing a game—this is especially true, since there is no clearly visible notice about this DRM feature on Sony's site at the time of writing.
Andshrew's ResetEra post reads:
I mentioned earlier in the thread how I had a game that was affected by this, and which subsequently fixed itself.

I've been doing some further testing to try and understand what is happening, I have a jailbroken PS4 so I can poke around at things behind the scenes. Here's what I've found about how licensing seems to work on the PS4.

The PS4 will install a license file for all of the content your account owns, regardless of whether or not that content is actually installed (this is a key point if it is true that they are addressing a license exploit). This happens automatically, so if I buy a game on the PS Store website and then turn on my PS4 the license for that recent purchase is automatically installed. Whether or not you can actually use the license for the game is then further controlled by the activation state of your console (ie. is it set to Primary for offline play), or whether you're online and connected to PSN (in the case of non-Primary consoles). In either case those license files always seem to be present.

These license files are valid for an indefinite amount of time for content you own outright, 14 days for content from PS+ Extra and Premium, and for the duration of your subscription for PS+ Essential games.

What has changed now is that new purchases are not being automatically issued a license file with an indefinite duration, instead a 30-day license is issued. I have two recent purchase games I've been able to test this with.

Game one I purchased 9th April. I turned the PS4 on 21st April and a 30-day license for the game was automatically installed. I then installed the game on 25th April. The information screen confirmed the game was only playable offline for another 26 days. Approx. 30 minutes after installing the game, the license had been replaced with one which is valid for an indefinite amount of time, and this remains the case even if I delete and reinstall the game. So that is 16 days between the initial purchase and the license showing as being eligible for permanent offline play.

Game two I purchased yesterday 27th April, and I installed the same day. Again a 30-day license for the game was installed. Unlike the first game, no permanent license has been issued yet.

So why is one game behaving differently to another? The obvious thing which stands out is length of time since purchase. I've owned the first game for 16 days, which puts it outside of PSN's 14-day refund window. So I am speculating that perhaps people were exploiting the fact that you could purchase a game, grab the indefinite license file for the thing off of an exploitable PS4 and then refund the purchase - and Sony is currently mitigating this issue by time limiting the initial license that you are issued.

In lieu of actual information from Sony, perhaps we can do some community detective work to validate this; if anyone has a PS4 and recent purchase made prior to 14th April, do you see a time limit on the game once you have installed it? Does it go away after a short while of being connected online. Or if you have a more recent purchase, see if it changes from the 30-day license to indefinite once it's been more than 14 days.
Source: andshrew on ResetEra
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20 Comments on Sony's New DRM Appears To Be a Refund Scam Workaround

#1
lexluthermiester
So they're trying to stop refund exploiters who are effectively stealing games?

While I despise DRM in any form, we can't blame them for this. Sony has the full right to prevent fraud by it's users.
Posted on Reply
#2
_roman_
that topic contradicts what i got an impression yesterday.

nothing which could be already achieved by a physical worm media which ensured one license by worm.
Posted on Reply
#3
aktpu
_roman_that topic contradicts what i got an impression yesterday.
So clearly you got a wrong impression
Posted on Reply
#4
lexluthermiester
aktpuSo clearly you got a wrong impression
That happens to the best of us from time to time. No big deal..
Posted on Reply
#5
TheDeeGee
lexluthermiesterSo they're trying to stop refund exploiters who are effectively stealing games?

While I despise DRM in any form, this we can't blame them for this. Sony has the full right to prevent fraud by it's users.
A minority ruining it for the rest, just like always : /

This is the case with a lot of every day life stuff as well.
Posted on Reply
#6
mb194dc
If you buy in to a proprietary hardware and software platform that you have zero (legitimate) control over, then you can expect the massive corporation that is in control, to enshitify the product. This just par for the course. The solution is not to own anything like this in the first place if you don't want that to happen.
Posted on Reply
#7
Grimling
I am not a Fan of any kind of DRM, but DRM that prevents you from being able to play the Games you paid for, is just BAD!
Now you say, well just go online every 14 Days (that is now required by DENUVO) or every month or whatever they require.
But what if you do not have internet? What if Sony decides to switch off the Servers? Or they get blown up by some Conflict?
You are sitting there, with your payed Game installed, but you can not play it!
Posted on Reply
#8
lexluthermiester
TheDeeGeeA minority ruining it for the rest, just like always : /

This is the case with a lot of every day life stuff as well.
If you read and understand the context of what they're doing, this isn't ruining anything. It's just a minor change to the way things already worked.
Posted on Reply
#9
Darmok N Jalad
GrimlingI am not a Fan of any kind of DRM, but DRM that prevents you from being able to play the Games you paid for, is just BAD!
Now you say, well just go online every 14 Days (that is now required by DENUVO) or every month or whatever they require.
But what if you do not have internet? What if Sony decides to switch off the Servers? Or they get blown up by some Conflict?
You are sitting there, with your payed Game installed, but you can not play it!
I guess I get this, but if we're in a world where internet and game servers are long-term unavailable due to conflict, then not being able to play PS5 games is probably going to be low priority. Your nearest Sony server is probably not very far away at all.
Posted on Reply
#10
lexluthermiester
Darmok N JaladI doubt there is just one PS5 server out there.
And that would be correct. Sony have PSN distributed server shadowing at least 9 or 10 nodes per continent.
Posted on Reply
#11
TheinsanegamerN
Darmok N JaladI guess I get this, but if we're in a world where internet and game servers are long-term unavailable due to conflict, then not being able to play PS5 games is probably going to be low priority. Your nearest Sony server is probably not very far away at all.
For conflict, yeah, but what about when services are discontinued? We all know these stores dont last forever (nintendo e shop for wii, wiiu, 3ds, xbox live for xbox/x360). So in the future when the servers for PS5 get shut down because its old, everyone will get locked out of their purchases after 30 days.
Posted on Reply
#12
KLMR


How long will it take to change their ToS and do whatever they really wanted??... its Sony ffs.
Posted on Reply
#13
Ravenas
lexluthermiesterSo they're trying to stop refund exploiters who are effectively stealing games?

While I despise DRM in any form, this we can't blame them for this. Sony has the full right to prevent fraud by it's users.
I would agree with you, but Sony's refund policy is complete garbage. The moment you start to download a game, there is no refund given at all. You may have zero time playtime, still no refund.
Posted on Reply
#14
Darmok N Jalad
RavenasI would agree with you, but Sony's refund policy is complete garbage. The moment you start to download a game, there is no refund given at all. You may have zero time playtime, still no refund.
Yeah, they can and should do better than that. I wonder if an “under 2 hours of playtime” limit was introduced, if that would drive up sales. I like that Steam allows for returns, and I have used it a couple times. I’m more willing to take a chance.
Posted on Reply
#15
zus
TheinsanegamerNFor conflict, yeah, but what about when services are discontinued? We all know these stores dont last forever (nintendo e shop for wii, wiiu, 3ds, xbox live for xbox/x360). So in the future when the servers for PS5 get shut down because its old, everyone will get locked out of their purchases after 30 days.
Not sure if I understood it correctly, but it seems that there's a permanent license and a temporary license, and during the refund period you only get the temporary 30-day license, after that it will download the permanent license automatically. So, if PS Store got shut down, I think you would only need to connect to PSN one last time to get the permanent license after 14 days, before the full shutdown (they would probably warn users about the deadline like Nintendo did).
Posted on Reply
#16
lexluthermiester
RavenasI would agree with you, but Sony's refund policy is complete garbage.
What?? 14day refund policy is garbage? Only GOG has a better policy. You might need to go review a few things, and pay attention to the details..
RavenasThe moment you start to download a game, there is no refund given at all. You may have zero time playtime, still no refund.
That is total moose muffins, go read something before spouting jibberjabber..
Posted on Reply
#17
TheinsanegamerN
lexluthermiesterWhat?? 14day refund policy is garbage? Only GOG has a better policy. You might need to go review a few things, and pay attention to the details..


That is total moose muffins, go read something before spouting jibberjabber..
Oh the hypocritical irony here is delicious! You should do some research before spouting jibberjabber yourself.

Sony has the "Download Rule" which states that staring a download generally makes you ineligible for a refund. There are few exceptions, for instance remember the CP2077 fiasco?

Perhaps, before spitting moose muffins, you should go to Sony's website and read their rules? Here, I got a picture for you!



Now, what is that first checkbox? "Content has not been downloaded or streamed"? Interesting. Most people would call that a very "garbage" return policy that is FAR WORSE then Steam, or GoG, or most other platforms!
Posted on Reply
#18
lexluthermiester
TheinsanegamerNOh the hypocritical irony here is delicious! You should do some research before spouting jibberjabber yourself.
Bite me insanity boy. In the store app on the console itself, games can be refunded even if downloaded and played. Last year I did just that so I know that is what they are(or at least were) doing. Bought a game on my PS4, downloaded it and tried to play it. It kept crashing. So I asked for a refund. It was processed within twenty minutes and the money was back in my account the next day. I was not aware that they had posted what you showed above on their website. Regardless, what they've posted and what they're doing seem to be two different things.
TheinsanegamerNMost people would call that a very "garbage" return policy that is FAR WORSE then Steam, or GoG, or most other platforms!
If they were actually practicing and enforcing that, I would agree with you. My somewhat recent experience says otherwise. Yeah, go ahead and try to get a refund on Steam, XBox or Epic. Go ahead.. Be careful not to hold your breath though..
Posted on Reply
#19
Ravenas
lexluthermiesterBite me insanity boy. In the store app on the console itself, games can be refunded even if downloaded and played. Last year I did just that so I know that is what they are(or at least were) doing. Bought a game on my PS4, downloaded it and tried to play it. It kept crashing. So I asked for a refund. It was processed within twenty minutes and the money was back in my account the next day. I was not aware that they had posted what you showed above on their website. Regardless, what they've posted and what they're doing seem to be two different things.

If they were actually practicing and enforcing that, I would agree with you. My somewhat recent experience says otherwise. Yeah, go ahead and try to get a refund on Steam, XBox or Epic. Go ahead.. Be careful not to hold your breath though..
Games that have been purchased and a download started are not refundable. Their website is clear on the terms and I’ve also experienced it in practice.
Posted on Reply
#20
lexluthermiester
RavenasGames that have been purchased and a download started are not refundable.
That is your opinion. It is NOT definitive. Companies make policies they break themselves all the time, they also enforce policies that are not publicly stated all the time. Large companies are like that.
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