Wednesday, October 14th 2020

ASUS Seemingly Drops Support for AMD Ryzen 5000 Series CPUs on X470 Motherboards, the Company Responds

Today there is some quite interesting information circulating the web regarding ASUS and its alleged decision. Going a few months back, AMD released a statement regarding the support for its upcoming Ryzen 5000 series CPUs and said that it should enable compatibility with the last-generation X470 and B450 chipset. That, however, has remained a bit of mystery. The update is baked-in with the BIOS, which every manufacturer, like MSI, ASUS, Gigabyte, etc. provides independently of AMD. So it is a manufacturer-dependant case, where if one vendor chooses not to provide support for 400 series chipsets, many motherboards will not support new CPU generation.

Update Oct 14th: ASUS has reached out to us and said that "ASUS will provide updated BIOS' for the X470 and B450 chipsets based on AMD's current release schedule of new AGESA code in January 2021. This original report was based on incorrect information." This means that the customer support case contained wrong information, and ASUS is going to support 5000 series Ryzen CPUs on 400 series chipsets. Please note that the information below is incorrect.
This represents the case of what seems to be happening with ASUS. In correspondence with ASUS support, a customer asked ASUS if they plan to update a Crosshair VII Hero X470 motherboard with support for AMD's upcoming Ryzen 5000 series CPUs, the company gave a rather negative answer. Here is the quote below:
ASUS Support
I am writing this email to provide you an update about your ongoing case. According to our engineers, We have no plans for the Crosshair VII Hero to support the Ryzen 5900X, please purchase Crosshair VIII Hero and any Ass (*ASUS) B550 motherboard that will support Ryzen 5900X and 5000 series processors.
You can check out the full Reddit thread here. It appears that ASUS recommends users that they upgrade to new motherboards and that there will be no support of AMD's Ryzen 5000 CPU series on 400 series chipset on their motherboards.
Source: Reddit
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158 Comments on ASUS Seemingly Drops Support for AMD Ryzen 5000 Series CPUs on X470 Motherboards, the Company Responds

#26
MaurizioC
I will drop Asus as a brand if they do not provide support for my Prime X470-Pro
Posted on Reply
#27
Sora
the54thvoid
AMD might not be happy about that. I wonder if the ensuing uproar will prompt them to have a word in Asus ear?
its not up to AMD,

AMD aren't the ones that have to dedicate engineering and support manpower to it.
Posted on Reply
#28
theoneandonlymrk
Remember no swaring, this il be hard , the b#£@###£, f_#@_&-_ ,gits.

I tried.
Posted on Reply
#29
the54thvoid
Sora
its not up to AMD,

AMD aren't the ones that have to dedicate engineering and support manpower to it.
I know. But it makes AMD look as though they're not being honest about AM4 support. I appreciate Asus et al have every right not to provide backwards compatibility but it has negative PR consequences which will land at AMD's door.
Posted on Reply
#30
Kohl Baas
Not nice, ASUS, but message recieved and acknowledged. Time to drop ROG for some ASRock treats...
the54thvoid
I know. But it makes AMD look as though they're not being honest about AM4 support. I appreciate Asus et al have every right not to provide backwards compatibility but it has negative PR consequences which will land at AMD's door.
No, it won't if the other mobo manufacturers will provide the support. All the articlec will state some "unlike MSI, ASRock, Whoever" to point this gun towards ASUS instead if AMD
Posted on Reply
#31
repman244
People that are saying that if you board lasts 2 or 3 gens is good support are only partially correct. I would understand that you would not get support for lower end or mid range board, but high-end?
Even boards designed for 1xxx series CPU could run the newest 5xxx series, yes maybe the performance would suffer a little due to power requirements/turbo but it's possible to make it work.
I remember my old Crosshair IV, you could run all possible Phenom 2 CPUs on that board and at the end you could even use a Bulldozer CPU even with an AM3 socket!

This is just a quick cash grab by ASUS, but it will do them more damage in the long run. I know that I won't be buying their board for my next build.
Posted on Reply
#32
Rob94hawk
Bad PR move. Never liked Asus anyway. Out of all the rigs I've built only 1 was using an Asus motherboard. And it was for someone else.
Posted on Reply
#33
SmG
As a owner of a X470 crosshair I wont be buying asus agian if they dont add support for ryzen 5000.
Posted on Reply
#34
Chris34
I've brought Asus motherboards for the past 20 years, I spent extra cash on a x470 Crosshair VII this round to ensure I'd have compatibility for future Zen processors. I'm not buying an Asus motherboard or product anymore. AMD is already pulling us an Intel and tried to make us buy a new motherboards with the fucking same socket, now it's Asus that confirm this tendency. Screw you Asus and AMD.
Posted on Reply
#35
Blue4130
Jism
So far i understood, the PCI-E 4.0 signal tracing was the biggest culprit on the X470 boards. PCI-E 4.0 Support was always "experimental" and i think the amount of extra work required in order to fully support Zen 3 series on 470 boards is too big. I'm glad that i do have a 570 board which is reasonable futureproof, but no different then a 470 to be honest.
How do you figure its future proof? 5000 series is the last supported chip.
Posted on Reply
#36
iuliug
All other manufacturers are silent on this subject. MSI will probably support their 400 series chipsets as they are legally liable after the promises they made. Others who knows - but you can bet they will not invest a lot to make that compatibily easy if they will do it.
Posted on Reply
#37
Vya Domus
SmG
As a owner of a X470 crosshair I wont be buying asus agian if they dont add support for ryzen 5000.
That's the thing, they know you wont buy one either way. All they care about is whether they sell new boards or not.
Posted on Reply
#38
ador250
Always telling people for last 2 years that don't go for overpriced Asus trash.

* Some Asus B450 boards has worse vrm than MSI A320 series.
* Always late on AGESA BIOS update, literally they r behind like 4~5 months vs MSI/Asrock/Gigabyte release.
* Sell lower quality hardware at premium than other manufacturers.
Posted on Reply
#39
Chris34
Jism
So far i understood, the PCI-E 4.0 signal tracing was the biggest culprit on the X470 boards. PCI-E 4.0 Support was always "experimental" and i think the amount of extra work required in order to fully support Zen 3 series on 470 boards is too big. I'm glad that i do have a 570 board which is reasonable futureproof, but no different then a 470 to be honest.
It's not about supporting PCIE 4.0, the newly released "low cost" A520 Chipset is fully compatible with 5000 Ryzen and it doesn't support PCIE-4.0.

www.amd.com/en/chipsets/a520
Posted on Reply
#40
Vayra86
Vya Domus
No you don't, if you would have bought something like a B350 board 3 years ago you could have used CPUs all the way up to Ryzen 3000, that's 3 generations.

AMD didn't make Intel look like a joke just because of the chipset situation but also in terms of scalability, having a board from 3 years ago that could use anything from a dual core to a 16 core CPU is crazy.
Now let's see how many truly did that ;)

Thing is... the real life situation doesn't differ all that much for the vast majority of people, which is why ASUS does this the way it does it. They know the market that is really eager for that compatibility is possibly small enough to ignore OR the benefit in sales doesn't weigh up to the cost for them.

Its not the first time. And its going to be a recurring thing.

I'm not saying AMD is in any way at fault here for setting up their sockets as they do. Kudos to them for TRYING. Its just that for numerous reasons most people still see themselves buying new boards every gen or other gen. And this is especially true if you're not upgrading every gen which most people don't do to begin with.

I do like how you all rush to the defense though, lol
the54thvoid
I know. But it makes AMD look as though they're not being honest about AM4 support. I appreciate Asus et al have every right not to provide backwards compatibility but it has negative PR consequences which will land at AMD's door.
This. And its falls straight into the trend we know of them, way too loose agreements with industry partners, too much leeway that gets abused time and time again. Whether its timely support, availability, time to market, or general PR and communication. Something is always amiss.

Not good for perception. And definitely, most definitely this is an AMD problem more than anyone else's. Its not just ASUS either, every partner will be making up the balance here, every single time with every new release. Its a cost/benefit scenario for them and AMD should eradicate that thought to begin with: it should be 'you sell our product, damn well make sure you support them for the full lifecycle or you're simply not a partner anymore'.
Hellfire
In fact, @Vayra86 let's look at this.

As we can see below, your claim that you get, one generation is complete BS, literally not one chipset only lasts for one generation. "Maybe two" is also BS as every board has supported AT LEAST two generations of chips and the majority of boards have supported 3 generations. Most of the 300 gen supported Zen2, most of the 400 gen will probably support Zen3 as well.

your comments are completely untrue.




ChipsetZenZen+Zen2Zen3Gen SupportedNotes
A320YESYESYES *per manufacturerNO3 Generations
B350YESYESYES *per manufacturerNO3 Generations
X370YESYESYES *per manufacturerNO3 Generations
B450YESYESYESYES *per manufacturer4 Generations(one backwards compatibility)
X470YESYESYESYES *per manufacturer4 Generations(one backwards compatibility)
A520NONOYESYES2 Generations(only been around for two generations)
B550NONOYESYES2 Generations(only been around for two generations)
X570NOYESYESYES3 Generations(only been around for two generations & one generation backwards compatible)

Note that the time between the release of Zen and Zen 3 is a mere 2,5 ~3 years now. One could question the practical use of switching hardware yearly or even bi-yearly, especially with the baby steps we're getting gen to gen.
Posted on Reply
#41
Luminescent
There is very little difference between x370 and x470, if they release a bios for x470 the modding scene will quickly add support for zen3 on x370.
So they stand to lose a lot of money if they add support for x470
Posted on Reply
#42
deu
Guys we cant expect more from a low-end hardware company. They dont have the people and money to follow the big players. /s

On a real note: dont buy ASUS (I know that I will not be buying ASUS or recommending it to anyone in my circle because of situations like this.
Posted on Reply
#43
demian_vi
the54thvoid
I know. But it makes AMD look as though they're not being honest about AM4 support. I appreciate Asus et al have every right not to provide backwards compatibility but it has negative PR consequences which will land at AMD's door.
No it doesn't, it makes Asus look greedy in comparison with other mobo makers that will support that.
Posted on Reply
#44
ador250
AMD will officially give AGESA binary update for B450 and X470 chipset to all manufacturers. There is no AMD fault here, AMD keep their promises. Now it's up to the manufacturers if they want cash grab or long term loyalty.
Posted on Reply
#45
ShurikN
This is why I got myself an X570 even tho B450 was a much cheaper option.
Also this is why I avoid Asus products, and will continue to do so.
Posted on Reply
#46
Xaled
Vayra86
Gotta love the AMD 'future proof' sockets, eh
And why you, as an Intel user are worried?
I guess only x470 users should complain
Posted on Reply
#47
deu
Vayra86
Gotta love the AMD 'future proof' sockets, eh
As mentioned by others too: come on dude: read the titel or stop baiting :)
Posted on Reply
#48
Vayra86
deu
As mentioned by others too: come on dude: read the titel or stop baiting :)
Knee-jerk response, there is more to this and I didn't say it to bitch about AMD. What ASUS is doing is a response to the way AMD has managed this. Doesn't excuse ASUS at all, but its a reality.

I hope the market is strong enough to force these companies to bring support, because that's really what you're betting on every single time.
Posted on Reply
#49
Hellfire
Also..... one thing to bear in mind, are we going to take the comment of one first-line tech support guy as gospel? The amount of times first-line guys have given the wrong information is probably on par with the number of times they've given correct information. I wouldn't be surprised if the first line guy is wrong.
Posted on Reply
#50
demian_vi
Vayra86
Now let's see how many truly did that ;)

Thing is... the real life situation doesn't differ all that much for the vast majority of people, which is why ASUS does this the way it does it. They know the market that is really eager for that compatibility is possibly small enough to ignore OR the benefit in sales doesn't weigh up to the cost for them.

Its not the first time. And its going to be a recurring thing.

I'm not saying AMD is in any way at fault here for setting up their sockets as they do. Kudos to them for TRYING. Its just that for numerous reasons most people still see themselves buying new boards every gen or other gen. And this is especially true if you're not upgrading every gen which most people don't do to begin with.

I do like how you all rush to the defense though, lol



This. And its falls straight into the trend we know of them, way too loose agreements with industry partners, too much leeway that gets abused time and time again. Whether its timely support, availability, time to market, or general PR and communication. Something is always amiss.

Not good for perception. And definitely, most definitely this is an AMD problem more than anyone else's. Its not just ASUS either, every partner will be making up the balance here, every single time with every new release. Its a cost/benefit scenario for them and AMD should eradicate that thought to begin with: it should be 'you sell our product, damn well make sure you support them for the full lifecycle or you're simply not a partner anymore'.




Note that the time between the release of Zen and Zen 3 is a mere 2,5 ~3 years now. One could question the practical use of switching hardware yearly or even bi-yearly, especially with the baby steps we're getting gen to gen.
You not saying AMD is in any way at fault but with your very first message you are mocking them instead of Asus. You are just biased and it shows. Every untrue statement and reality mention doesn't hide that.
Posted on Reply
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