Wednesday, October 14th 2020

ASUS Seemingly Drops Support for AMD Ryzen 5000 Series CPUs on X470 Motherboards, the Company Responds

Today there is some quite interesting information circulating the web regarding ASUS and its alleged decision. Going a few months back, AMD released a statement regarding the support for its upcoming Ryzen 5000 series CPUs and said that it should enable compatibility with the last-generation X470 and B450 chipset. That, however, has remained a bit of mystery. The update is baked-in with the BIOS, which every manufacturer, like MSI, ASUS, Gigabyte, etc. provides independently of AMD. So it is a manufacturer-dependant case, where if one vendor chooses not to provide support for 400 series chipsets, many motherboards will not support new CPU generation.

Update Oct 14th: ASUS has reached out to us and said that "ASUS will provide updated BIOS' for the X470 and B450 chipsets based on AMD's current release schedule of new AGESA code in January 2021. This original report was based on incorrect information." This means that the customer support case contained wrong information, and ASUS is going to support 5000 series Ryzen CPUs on 400 series chipsets. Please note that the information below is incorrect.
This represents the case of what seems to be happening with ASUS. In correspondence with ASUS support, a customer asked ASUS if they plan to update a Crosshair VII Hero X470 motherboard with support for AMD's upcoming Ryzen 5000 series CPUs, the company gave a rather negative answer. Here is the quote below:
ASUS Support
I am writing this email to provide you an update about your ongoing case. According to our engineers, We have no plans for the Crosshair VII Hero to support the Ryzen 5900X, please purchase Crosshair VIII Hero and any Ass (*ASUS) B550 motherboard that will support Ryzen 5900X and 5000 series processors.
You can check out the full Reddit thread here. It appears that ASUS recommends users that they upgrade to new motherboards and that there will be no support of AMD's Ryzen 5000 CPU series on 400 series chipset on their motherboards.
Source: Reddit
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158 Comments on ASUS Seemingly Drops Support for AMD Ryzen 5000 Series CPUs on X470 Motherboards, the Company Responds

#151
lexluthermiester
Aretak
One clueless low-level customer service agent gave someone some wrong information
And customer service is a division within Asus.
Caring1
Pretty sure he's the one that didn't jump on the bandwagon with a pitchfork at the ready, as he said, drama queens all those sheep that fell for the headline.
Before throwing such rocks, one should make sure one does not live in a glass house... If by "falling for the headline" you mean being concerned that a company is not going to attempt to short change the public to make more money but instead actually support the product they made in an honorable fashion, then yes some of us "fell" for it.
Posted on Reply
#152
cyneater
john_
Consumers drop support for ASUS
Did that years ago haven't look backed
Posted on Reply
#153
Vayra86
ZoneDymo
Very disappointed in many of you, dear lord what Drama queens
I blame covid, bored as hell
Posted on Reply
#154
thesmokingman
Pro tip... all these negative reports about AMD and such... stop publishing them. Wait a day for AMD to deny it..
Posted on Reply
#155
tigger
I'm the only one
Boo Hoo, just buy a new board. I like Asus and will always buy them before any other.

Better off with a new board for the new ryzen gen anyway imo
Posted on Reply
#156
theoneandonlymrk
dicktracy
No need to upgrade. AMD fans said Zen, Zen+ and Zen2 was gud enuff!
True, but then few of the cast aside parts of the lucky upgrade crew are going in the bin, they're going to good homes I would hope, I only just stopped moving around Core systems a year ago and I can't see a 1700X being useless for three to five years yet.
Plus some just get the itch, Or plan an upgrade path that's well thought out For There Use cases V wallet size.
I'm very tempted but holding back, for now, but I would definitely baulk at a board and CPUs cost.
Posted on Reply
#157
lexluthermiester
tigger
Boo Hoo, just buy a new board. I like Asus and will always buy them before any other.

Better off with a new board for the new ryzen gen anyway imo
Well there's an opinion. Not everyone agrees. How about you let people decide for themselves what to buy and when.
Posted on Reply
#158
Caring1
lexluthermiester
Before throwing such rocks, one should make sure one does not live in a glass house...
Too damn hot here in Australia where I live for a glass house. :laugh:
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