Wednesday, October 14th 2020

ASUS Seemingly Drops Support for AMD Ryzen 5000 Series CPUs on X470 Motherboards, the Company Responds

Today there is some quite interesting information circulating the web regarding ASUS and its alleged decision. Going a few months back, AMD released a statement regarding the support for its upcoming Ryzen 5000 series CPUs and said that it should enable compatibility with the last-generation X470 and B450 chipset. That, however, has remained a bit of mystery. The update is baked-in with the BIOS, which every manufacturer, like MSI, ASUS, Gigabyte, etc. provides independently of AMD. So it is a manufacturer-dependant case, where if one vendor chooses not to provide support for 400 series chipsets, many motherboards will not support new CPU generation.

Update Oct 14th: ASUS has reached out to us and said that "ASUS will provide updated BIOS' for the X470 and B450 chipsets based on AMD's current release schedule of new AGESA code in January 2021. This original report was based on incorrect information." This means that the customer support case contained wrong information, and ASUS is going to support 5000 series Ryzen CPUs on 400 series chipsets. Please note that the information below is incorrect.
This represents the case of what seems to be happening with ASUS. In correspondence with ASUS support, a customer asked ASUS if they plan to update a Crosshair VII Hero X470 motherboard with support for AMD's upcoming Ryzen 5000 series CPUs, the company gave a rather negative answer. Here is the quote below:
ASUS Support
I am writing this email to provide you an update about your ongoing case. According to our engineers, We have no plans for the Crosshair VII Hero to support the Ryzen 5900X, please purchase Crosshair VIII Hero and any Ass (*ASUS) B550 motherboard that will support Ryzen 5900X and 5000 series processors.
You can check out the full Reddit thread here. It appears that ASUS recommends users that they upgrade to new motherboards and that there will be no support of AMD's Ryzen 5000 CPU series on 400 series chipset on their motherboards.
Source: Reddit
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158 Comments on ASUS Seemingly Drops Support for AMD Ryzen 5000 Series CPUs on X470 Motherboards, the Company Responds

#101
lexluthermiester
Yeah, Asus is going to get dumped on for this one. As a reseller I find this completely unacceptable. I already sent them a carefully worded email informing them that if they do not change their minds on this one, Asus products will no longer be stocked in my store. I don't expect to here back from them..
Posted on Reply
#102
Makaveli
lexluthermiester
Yeah, Asus is going to get dumped on for this one. As a reseller I find this completely unacceptable. I already sent them a carefully worded email informing them that if they do not change their minds on this one, Asus products will no longer be stocked in my store. I don't expect to here back from them..
Read the whole thread dude.
Posted on Reply
#104
Makaveli
lexluthermiester
No. I'm a busy guy. Why?
so you don't look foolish complaining about a non issue.
Posted on Reply
#105
Chrispy_
TheLostSwede
It's not EEPROM, it's SPI flash... EEPROM's haven't been used for over a decade.
Sorry, but you keep making mistakes...

Right, because I point out mistakes and then somehow it's my fault :rolleyes: :kookoo:
Yet more off-topic pedantry.
Your mistake is thinking I said EPROM, but no EEPROM is the umbrella term for most flash and is the specific term that both MSI and Asrock use in their BIOS specifications listings.
Posted on Reply
#106
Caring1
Xuper
[MEDIA=twitter]1316004902393442305[/MEDIA]
Intentionally delaying Bios updates so people buy the latest Motherboard to support their shiny new chip?
Posted on Reply
#107
lexluthermiester
Makaveli
so you don't foolish complaining about a non issue.
Either explain or hush up.
Posted on Reply
#108
Fouquin
Vayra86
That's great, but you're still switching boards every gen, maybe every two.
Vayra86
Now let's see how many truly did that ;)
Oh oh, mememe! Bought my X370 in June 2017 and still using it with a 3600X. Nearly 3.5 years on a single board, haven't had that longevity since AM2+ and LGA775.
Posted on Reply
#109
Lateknight
@ Lex. Because it's a BS story. It's been de-bunked. Asus have replied and stated that B450 and X470 bioses will be available in January just like AMD stated for 5000 series. I doubt even that the initial posted support reply from Asus was even legit. John L?, Who even puts their name that way especially in the body of the reply when it's also 'signed' at the bottom. Too padded out and fluffy in the reply - I'm sure they're too busy for all that. Can't even spell their own company name, FGS. (Ooh how hilarious that it consequently spelt a s s.)
Also, it did come from Reddit to start with, which as we know is the bastion of **** opinions and facts. Not sure how this story got as big as it did. Slap on wrist TPU for not checking this, slow news day was it?
I do have to wonder at the 'toys thrown out of the pram' by some posters. It's like the end of the world... without first checking whether it actually is.
Posted on Reply
#110
lexluthermiester
Lateknight
@ Lex. Because it's a BS story. It's been de-bunked. Asus have replied and stated that B450 and X470 bioses will be available in January just like AMD stated for 5000 series.
Are you sure? I have read in a number of places this is legit. Do we have a citation from Asus themselves to reference?
Lateknight
Slap on wrist TPU for not checking this, slow news day was it?
TPU is not the only site carrying this news.
Posted on Reply
#111
Blue4130
lexluthermiester
Are you sure? I have read in a number of places this is legit. Do we have a citation from Asus themselves to reference?

TPU is not the only site carrying this news.
I haven't checked, but do they all point back to the same single unverified source? That seems to happen all to much with tech news.
Posted on Reply
#112
Mussels
Moderprator
*looks at my asus B450 that i planned to use*


well. shit.
Posted on Reply
#113
lexluthermiester
Blue4130
I haven't checked, but do they all point back to the same single unverified source? That seems to happen all to much with tech news.
The thing is, with the Ryzen3 launch a lot of board makers were not going to issue BIOS CPU micro-code updates for older boards and this pissed off a great many, including AMD. They swiftly changed their minds, but this did happen so it is not unreasonable to think they'd try it again.
Mussels
*looks at my asus B450 that i planned to use*


well. shit.
Don't loose hope. Board makers are going to get blasted if they actually try this crap.
Posted on Reply
#114
Mussels
Moderprator
probably throw out an unofficial beta BIOS that removes a bunch of features, abandon them and call it a day
Posted on Reply
#115
Caring1
Mussels
*looks at my asus B450 that i planned to use*


well. shit.
I just picked up another this morning after the previous one unexplainedly died
Posted on Reply
#118
XiGMAKiD
I get it if it's a low end board, but a high end one? :shadedshu:
Posted on Reply
#120
Hellfire
lexluthermiester
Translated;
translate.google.com/translate?sl=de&tl=en&u=https%3A%2F%2Fwww.computerbase.de%2F2020-10%2Fasus-ryzen-5000-kein-zen-3-support-x470-b450%2F

This is good news.
It does look like Asus have changed their stance on the matter. Which is great. However we still don't have a quoted comment or statement from Asus, which I'd prefer. Let's hope something is released. But I do believe, as I said originally, the source is a case of bad/wrong info from a first line support.

I'm surprised a first line support agent, (who may not even be employed by Asus) was used as a trusted source to begin with
Posted on Reply
#121
Silent_Scone
Hellfire
It does look like Asus have changed their stance on the matter. Which is great. However we still don't have a quoted comment or statement from Asus, which I'd prefer. Let's hope something is released. But I do believe, as I said originally, the source is a case of bad/wrong info from a first line support.

I'm surprised a first line support agent, (who may not even be employed by Asus) was used as a trusted source to begin with
I do not think it was the stance being taken to begin with. The service agent got this completely wrong.
Posted on Reply
#122
Hellfire
Silent_Scone
I do not think it was the stance being taken to begin with. The service agent got this completely wrong.
Agreed, bad working on my part (I just woke up)
Posted on Reply
#123
_Flare
Cite from Computerbase.de

Asus made it clear to ComputerBase: Support is coming

In this case, the ComputerBase editorial team did not blindly accept the news due to its explosive nature and continued to fuel a possible shit storm, but instead consulted with the manufacturer. Asus Germany, in turn, reacted immediately and asked the headquarters in Taiwan again whether anything had changed in the previous plans. The answer: no. Asus, support for Zen 3 on X470 and B450 will also be available from Asus.

The support employee gave incorrect information in this case. This is not the first time, also regarding AMD mainboards there was a similar case at MSI a year ago with the following shit storm.
Posted on Reply
#124
lexluthermiester
Hellfire
However we still don't have a quoted comment or statement from Asus, which I'd prefer.
Agreed! I would like to see ASUS themselves make a statement on the matter. That said, ComputerBase.de does seem to be reputable and if they say ASUS is telling them things are a go, chances are it's likely true.

What I think has happened is that one division of ASUS said something the ASUS parent company did not commit too. We'll see what happens. The B450 is an upper range chipset and there is no reason it should not support the new CPU's.
Posted on Reply
#125
AleksandarK
lexluthermiester
Agreed! I would like to see ASUS themselves make a statement on the matter. That said, ComputerBase.de does seem to be reputable and if they say ASUS is telling them things are a go, chances are it's likely true.
The article has been updated with a statement ASUS gave us.
Posted on Reply
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