Tuesday, April 16th 2019

MSI Issues Clarification on Next-Gen AMD CPU Support on 300-series Motherboards

It has come to our attention that MSI Customer Support has regrettably misinformed an MSI customer with regards to potential support for next-gen AMD CPUs on the MSI X370 XPOWER GAMING TITANIUM motherboard. Through this statement we want clarify the current situation.

At this point, we are still performing extensive testing on our existing lineup of 300- and 400-series AM4 motherboards to verify potential compatibility for the next-gen AMD Ryzen CPUs. To be clear: Our intention is to offer maximum compatibility for as many MSI products as possible. Towards the launch of the next-gen AMD CPUs, we will release a compatibility list of MSI AM4 motherboards. Below is a full list of upcoming BIOS versions which include compatibility for the next-gen AMD APUs for our 300-Series and 400-Series AM4 motherboards based on the latest AMD Combo PI version 1.0.0.0. These BIOS versions are expected to be released in May this year.
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151 Comments on MSI Issues Clarification on Next-Gen AMD CPU Support on 300-series Motherboards

#1
R0H1T
How about retracting the earlier story or posting a clarification in BOLD there?
Posted on Reply
#2
btarunr
Editor & Senior Moderator
R0H1T said:
How about retracting the earlier story or posting a clarification in BOLD there?
I will not retract the older story, because it was not based on false sources. MSI itself admitted that the misinformation came from MSI.
Posted on Reply
#3
R0H1T
You should still update the article, linking that one to this here - of course if you feel like it. Even if it's misinformation from MSI's side, current & potential buyers should get the full picture.
Posted on Reply
#4
juiseman
Wow, they found out quick...was that yesterday?

I cant remember....all the days run together now....
Posted on Reply
#5
medi01
How to create news out of nothing 101:

a) create a mess
b) piss off people
c) let some company shit its pants and quickly deny the crap
d) issue follow up "breaking news"
Posted on Reply
#6
btarunr
Editor & Senior Moderator
medi01 said:
How to create news out of nothing 101:

a) create a mess
b) piss off people
c) let some company shit its pants and quickly deny the crap
d) issue follow up "breaking news"
I was following the "How to ensure MSI doesn't screw me over with Zen3 support in 2020: 101"

I personally own an MSI 400-series motherboard and a 2700X. If MSI gets away with depriving Zen2 to 300-series, it will deprive Zen3 to 400-series. I intend to buy a Zen3 in 2020.
Posted on Reply
#7
mcraygsx
btarunr said:
I will not retract the older story, because it was not based on false sources. MSI itself admitted that the misinformation came from MSI.
+1 I tend to agree with OP.

MSI was just testing waters to see if they can go Intel on us. This happens more often then we know in real world. :D
Posted on Reply
#8
mstenholm
btarunr said:
I will not retract the older story, because it was not based on false sources. MSI itself admitted that the misinformation came from MSI.
This has been handled poorly from TPU side, both OP bringing it and no mods to stir the fools.
Posted on Reply
#9
johnwolf234
btarunr said:
I will not retract the older story, because it was not based on false sources. MSI itself admitted that the misinformation came from MSI.
It was based on a Reddit post of a customer service rep, don't act all high and mighty here.

And your 'sources' were wrong, incorrect, not giving rightful information, whatever words you'd rather use, and so you ended up spreading misinformation too.

'clarification' also seems like a very weasely way of saying 'so yeah our last story was a lie, MSI says updates ARE coming'

mcraygsx said:
"MSI itself admitted that the misinformation came from MSI. "

I do not see whats the issue was or is? . Maybe MSI is to be held responsible for this at first place.
Because the information was still wrong, and not from an official MSI source. It was a single customer service rep, there have been a lot of instances of customer service not actually knowing anything outside of their scripts.
Posted on Reply
#10
vMax65
btarunr said:
I will not retract the older story, because it was not based on false sources. MSI itself admitted that the misinformation came from MSI.
Oh come on, you came out so badly at them using a terrible headline screaming SHAME on MSI...but you could have reported exactly what the MSI employee told you without sensationalising it and at the same time waited for an OFFICIAL response...but no!!! This is the very epitome of what is happening in the news world with reporters who have given up on serious journalism, where reporting now is done without actually checking any facts from the source itself....or giving the company or person in question time to answer....please do not go down this horrific road as it is already bad enough out there without the tech news world joining in!
Posted on Reply
#11
mcraygsx
mstenholm said:
This has been handled poorly from TPU side, both OP bringing it and no mods to stair the fools.
"MSI itself admitted that the misinformation came from MSI. "

I do not see whats the issue was or is when MSI itself said they were at fault for misinformation.

At least now we have solid confirmation on the facts.
Posted on Reply
#12
rtwjunkie
PC Gaming Enthusiast
mcraygsx said:
"MSI itself admitted that the misinformation came from MSI. "

I do not see whats the issue was or is when MSI itself said they were at fault for misinformation.

At least now we have solid confirmation on the facts.
Because you didn’t pay attention yesterday. It was a single, tier 1 service rep. Those people are like mushrooms. They have no business putting out information saying “MSI” will not be supporting.

One has to learn, whether in a business or a government agency, low level employees are not allowed to speak on behalf of the whole organization, only about their narrow lane, because it nearly always causes problems for the organization as a whole. Almost everyone works like this.
Posted on Reply
#13
medi01
btarunr said:
I was following the "How to ensure MSI doesn't screw me over with Zen3 support in 2020: 101"
Fair enough.
Posted on Reply
#14
lexluthermiester
R0H1T said:
How about retracting the earlier story or posting a clarification in BOLD there?
Why should it be retracted? It was a valid news story.
btarunr said:
I will not retract the older story, because it was not based on false sources. MSI itself admitted that the misinformation came from MSI.
Exactly. The mistake was with MSI internally, not with TPU's reporting of such.
mcraygsx said:
I do not see whats the issue was or is when MSI itself said they were at fault for misinformation.
Right. Someone inside MSI made the mistake and the higher-ups corrected it.

People, if you have a problem with the situation, complain to MSI. The folks at TPU are doing their job, the right way. Whining and complaining about it only makes you(and you know who you are) look like entitled special-snowflakes. Such behavior is getting very tiresome. Grow up and knock it off. Show some self-respect and dignity for crying out loud.
Posted on Reply
#15
medi01
johnwolf234 said:
And your 'sources' were wrong, incorrect, not giving rightful information, whatever words you'd rather use, and so you ended up spreading misinformation too.
MSI confirmed the opposite, confirming support gave the wrong answer.
Posted on Reply
#16
rtwjunkie
PC Gaming Enthusiast
mcraygsx said:
Because the information was still wrong, and not from an official MSI source. It was a single customer service rep, there have been a lot of instances of customer service not actually knowing anything outside of their scripts.
Information itself came from MSI on which they already admitted to it.

Copy/Pasted again "MSI Customer Support has regrettably misinformed an MSI customer "

Customer service rep worked for THE MSI. President of USA is the President of USA does not matter how much brain he got on his shoulders.[/quote]And ANY time there are low level people that closest on behalf of a company, they are almost always wrong and cause problems because they bring bad press and even commit an organization to something untrue. That is why most organizations don’t allow this.

You are obviously not a senior level person in anything or you would know these things.
Posted on Reply
#17
mcraygsx
rtwjunkie said:
Because you didn’t pay attention yesterday. It was a single, tier 1 service rep. Those people are like mushrooms. They have no business putting out information saying “MSI” will not be supporting.

One has to learn, whether in a business or a government agency, low level employees are not allowed to speak on behalf of the whole organization, only about their narrow lane, because it nearly always causes problems for the organization as a whole. Almost everyone works like this.
It does not matter if he was basic tech support or CEO. When proving tech support to the customer, right then and there he was Representing MSI itself. You are telling me MSI employee was lying to the customer and/or MSI hired uneducated work force.
Posted on Reply
#18
jonup
johnwolf234 said:
It was based on a Reddit post of a customer service rep, don't act all high and mighty here.

And your 'sources' were wrong, incorrect, not giving rightful information, whatever words you'd rather use, and so you ended up spreading misinformation too.

'clarification' also seems like a very weasely way of saying 'so yeah our last story was a lie, MSI says updates ARE coming'

Because the information was still wrong, and not from an official MSI source. It was a single customer service rep, there have been a lot of instances of customer service not actually knowing anything outside of their scripts.
Or how about "Thank you for not letting MSI get away with this!" because articles like the one from yesterday forced MSI to make a user friendly change in direction. While the MSI rep might have pulled it from thin air, it's more than likely they have been given the heads up that 300 series won't support Zen2.
Posted on Reply
#19
vMax65
mcraygsx said:
Because the information was still wrong, and not from an official MSI source. It was a single customer service rep, there have been a lot of instances of customer service not actually knowing anything outside of their scripts.
Information itself came from MSI on which they already admitted to it.

Copy/Pasted again "MSI Customer Support has regrettably misinformed an MSI customer "

Customer service rep worked for THE MSI. President of USA is the President of USA does not matter how much brain he got on his shoulders.[/quote]So you want to live in a world where people (most importantly), companies can be destroyed because someone mis-spoke and you just could not be bothered to check with the real source.

Once again, there was nothing wrong with TPU reporting this story, it was how they reported this story with the crazy headline slamming MSI...If you cannot understand the harm that can be done, then you just do not care about values...
Posted on Reply
#20
rtwjunkie
PC Gaming Enthusiast
lexluthermiester said:
People, if you have a problem with the situation, complain to MSI. The folks at TPU are doing their job, the right way.
No, TPU did NOT. They did not report straightforward possible leak they picked up about a customer rep at MSI. No, it went straight into a NON-news story full of anger and vitriol with no fact or source checking starting with the headlines.
Posted on Reply
#21
R0H1T
Let's just say this incident shows how such (awful) noise can influence or even sway opinions of many, either way. This was avoidable on so many levels, MSI+AMD also share some blame lest we've forgotten such incidents from the past ~ https://www.techpowerup.com/212769/nvidia-back-to-dirty-tricks-with-gtx-900m-series-overclocking

If this was unintended, MSI need to do a better job in the future. If they were testing the waters - let's just say even JHH had to back-peddle previously.
Posted on Reply
#22
rtwjunkie
PC Gaming Enthusiast
mcraygsx said:
It does not matter if he was basic tech support or CEO. When proving tech support to the customer, right then and there he was Representing MSI itself. You are telling me MSI employee was lying to the customer and/or are hired uneducated work force.
No, I’m telling you MSI tier 1 support was talking out of his ass about a company policy that didn’t even exist. He was too afraid to say “I’m sorry, I don’t have any information on supporting that chipset.”
Posted on Reply
#23
lexluthermiester
rtwjunkie said:
No, TPU did NOT. They did not report straightforward possible leak they picked up about a customer rep at MSI. No, it went straight into a NON-news story with no fact or source checking starting with the headlines.
They absolutely did their job the right way. They reported, proactively, on a situation as it was developing with the information they had available. I personally loath fake-news. If @btarunr had put any spin or twist to it I would have called him out as I have in the past. He did not. The information and the way it was conveyed in the article was factual and comprehensive.
Posted on Reply
#24
natr0n
Imagine losing your minds over computer hardware.

IMAGINE
Posted on Reply
#25
Metroid
Without protests or boycots people get nowhere, a good example is those stupid feminists flocking around to increase their chances on getting something for their cause.
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