Tuesday, April 16th 2019

MSI Issues Clarification on Next-Gen AMD CPU Support on 300-series Motherboards

Press Release by
btarunr
 Discuss (158 Comments)
It has come to our attention that MSI Customer Support has regrettably misinformed an MSI customer with regards to potential support for next-gen AMD CPUs on the MSI X370 XPOWER GAMING TITANIUM motherboard. Through this statement we want clarify the current situation.

At this point, we are still performing extensive testing on our existing lineup of 300- and 400-series AM4 motherboards to verify potential compatibility for the next-gen AMD Ryzen CPUs. To be clear: Our intention is to offer maximum compatibility for as many MSI products as possible. Towards the launch of the next-gen AMD CPUs, we will release a compatibility list of MSI AM4 motherboards. Below is a full list of upcoming BIOS versions which include compatibility for the next-gen AMD APUs for our 300-Series and 400-Series AM4 motherboards based on the latest AMD Combo PI version 1.0.0.0. These BIOS versions are expected to be released in May this year.

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158 Comments on MSI Issues Clarification on Next-Gen AMD CPU Support on 300-series Motherboards

#51
R-T-B
lexluthermiesterThat is your opinion, and you're welcome to it...
It isn't my opinion. I was training to be a Journist and this is factually what you are taught not to do. I'm presently trying to find what an official link to back it up, but Journalism is an awesome exclusive club that if you do not graduate they make it hard to find anything.
lexluthermiesterBut that is brow beating. Come on man, you're better than that.
It isn't when they are literally the same negative class of words.
Posted on Reply
#52
TheOne
This ended about how I was expecting it to.
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#53
ssdpro
Erroneous rumor coming from a reddit post from an anonymous user... who could have ever guessed it probably isn't accurate? This was so simple.. all that was needed was some basic diligence.
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#54
vMax65
ssdproErroneous rumor coming from a reddit post from an anonymous user... who could have ever guessed it probably isn't accurate? This was so simple.. all that needed done was some basic diligence.
Absolutely agree..
Posted on Reply
#55
lexluthermiester
vMax65As usual you are thinking in terms of me, me, it's me and myself and the biggest elephant in the room EGO where you conflate a personal dislike
Irony, far out.
ssdproI am confused, are some users and the editor of this article trying to say a tier one customer service rep is an official source of future company policy or forward-looking statements?
No, what we're saying is that the statement was made by an employee of MSI to a customer and that the statement stands as valid until corrected by MSI.
ssdproErroneous rumor coming from a reddit post from an anonymous user... who could have ever guessed it probably isn't accurate? This was so simple.. all that was needed was some basic diligence.
Except that MSI acknowledged the statement and offered information about it, meaning that they know it came from them and they wanted to make things clear for the public.
vMax65Absolutely agree..
Because of course you would..
Posted on Reply
#56
ssdpro
lexluthermiesterNo, what we're saying is that the statement was made by an employee of MSI to a customer and that the statement stands as valid until corrected by MSI.
That doesn't make any sense. You can't possibly believe a CSR should have the same training as the CEO, CFO, COO, Director of Marketing, etc? I get TPU is here to generate traffic and clicks, I certainly keep coming and they did achieve that with the previous article. There is however professionalism and the common good. All that needed to happen was a simple phone call or email with a question to verify this reddit rumor. As it stands this made MSI and AMD look really bad.
Posted on Reply
#57
notb
Really guys, get some tea and relax over a book.
Some of you would like TPU to look like serious press.
Some of you would like TPU to be a tabloid.
It can't be both.

Some of you are happy with the direction TPU took lately.
The rest has to calm down and tolerate it or find another website, if they have moral issues reading/supporting this one. There's no way to reconcile.
Posted on Reply
#58
rtwjunkie
PC Gaming Enthusiast
mcraygsxKeep up with personnel attack on fellow TPU member. You obviously never held any relative position in real life to understand what is being discussed here. You are till utterly defending someone who already admitted to being guilty in this case its MSI. Besides MSI already acknowledge their mistake and provided with us updated information.

Are you confronting a TPU journalist who work hard to publish tech news and let you become part of the community. And here you are attacking another.
How else would I KNOW, unless I am familiar in a personal way as to what levels of employee in most professional organizations are allowed to speak in a manner that would hurt an organization? What to say and what not to say are extremely important.

Lmao. No, not a personal attack, it is an observational assessment of your outlook on the working world based on your responses.
Posted on Reply
#59
lexluthermiester
ssdproYou can't possibly thing a CSR should have the same training as the CEO, CFO, COO, Director of Marketing, etc?
No I don't. What happened is clear. An MSI tech support rep made a statement(likely one they were directed to make), word of that statement got out and it became an issue. TPU's btarunr reported on it and made a statement based on the only conclusion one could arrive at if the information was correct. The report was factual. Btarunur's take on it was a solid theoretical conclusion based on known information. MSI then acknowledged the statement made by the tech support rep and gave clarity to the situation.
Posted on Reply
#60
R-T-B
I would clarify I did not mean my comment as a personal attack at bta either. It was more meant to illustrate my complaint with an example from the worst of the worst.

He hasn't quite made it to the point of "woman gives birth to horrific goat demon" type articles so no, I'm not ACTUALLY comparing him to the worst press in the world. I'm just saying, he's treading a dangerous road.

That said this is too toxic for me so I'm out for now. Apologies if I contributed at all.
Posted on Reply
#61
vMax65
[QUOTE="lexluthermiester,

Except that MSI acknowledged the statement and offered information about it, meaning that they know it came from them and they wanted to make things clear for the public.

Look for the last time, the issue is not with reporting what someone said, that was absolutely fine...the issue is with how it was reported, calling companies like MSI and others 'Greedy'. In other words TPU became judge and jury before getting all the facts...If you cannot understand that, then one thing is clear, honesty, professionalism, integrity and most importantly fairness are all completely lacking from TPU journalists because they have clearly made up there mind before getting ALL THE FACTS!
Posted on Reply
#62
Unregistered
ssdproThat doesn't make any sense. You can't possibly believe a CSR should have the same training as the CEO, CFO, COO, Director of Marketing, etc? I get TPU is here to generate traffic and clicks, I certainly keep coming and they did achieve that with the previous article. There is however professionalism and the common good. All that needed to happen was a simple phone call or email with a question to verify this reddit rumor. As it stands this made MSI and AMD look really bad.
I doubt a CEO, CFO, COO, Director of Marketing would have been answering support query's, so what he said was valid information until proven otherwise.
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#63
NRANM
notbSome of you would like TPU to look like serious press.
Well, yes. If one wants to be taken seriously and be looked up to, one has to behave seriously as well.

And TPU did NOT handle this the correct way. When they saw the original "leak", the first thing they should have done is to contact MSI for verification/clarification, with maybe a publication that they are aware of the rumor/leak/potential problem, and that they are looking into it.

It is TPU's job to report the news. The original story wasn't news because it wasn't accurate.
Posted on Reply
#64
Unregistered
NRANMWell, yes. If one wants to be taken seriously and be looked up to, one has to behave seriously as well.

And TPU did NOT handle this the correct way. When they saw the original "leak", the first thing they should have done is to contact MSI for verification/clarification, with maybe a publication that they are aware of the rumor/leak/potential problem, and that they are looking into it.

It is TPU's job to report the news. The original story was't news because it wasn't accurate.
Sorry to burst your bubble but news is not always the truth.
Posted on Edit | Reply
#65
GoldenX
Good, the budget board rises.
Posted on Reply
#66
NRANM
tiggerSorry to burst your bubble but news is not always the truth.
I meant the GOAL is to report truthfully. Mistakes can and will happen. That's why there are things like retractions, corrections, and apologies. You know, journalistic integrity.
Posted on Reply
#67
vMax65
tiggerSorry to burst your bubble but news is not always the truth.
And as a TPU 'supporter' since 2006 you are happy with miss-reporting and untruths! Interesting...
Posted on Reply
#68
NRANM
The more I think about it, the more it would seem that the original story was a missed opportunity. If TPU posted that they were aware of the leak and were investigating, later to report the results, and did all that without all the vitriol, and instead in a concerned but polite tone, it would've been a win-win-win: they would've appeared to be not only alert, but also professional and diligent. Alas...
Posted on Reply
#69
ssdpro
EDIT:
Nevermind anything I have said. TPU posted an update to the previous article with clarification. All I wanted was misinformation to be acknowledged and corrected so no one is misled.

Thank you!
Posted on Reply
#70
zlobby
R-T-BHonestly, words like that have no place in Journalism.

I know, I sucked when I tried to work here, my work ethic is a mess and all and life is always playing tricks on me. But I know the rules. And you do too, bta.. try harder. This is borderline Nigerian yellow press status... which is just about as low as Journalism goes (they regularly print religiously themed things with words like "evil" and "vile" which also have no place in Journalism. "Greedy" is in the same class.)

One sucky journalist calling another out, I guess...
Not taking any sides here (like, for real) - it does sound a bit like WCCF-style. But hey, every company that has 'Mortar' and 'Bazooka' in their product names, deserves it. :laugh:
tiggerSorry to burst your bubble but news is not always the truth.
Posted on Reply
#71
mad1394
Glad to see MSI clarified the issue somewhat.
On a side note : I find great value in TPU gpu reviews / gpu database and I enjoy reading the forum. The news section has been on the decline for a while now.
Posted on Reply
#72
Xuper
notbReally guys, get some tea and relax over a book.
Some of you would like TPU to look like serious press.
Some of you would like TPU to be a tabloid.
It can't be both.

Some of you are happy with the direction TPU took lately.
The rest has to calm down and tolerate it or find another website, if they have moral issues reading/supporting this one. There's no way to reconcile.
This is on you.don't ask me how come , when I read this link.
Posted on Reply
#73
moproblems99
How do we we know the original exchange actually happened and wasn't a 'photoshop' job? Did anyone follow up with MSI? Or is Reddit an official, factual source?
Posted on Reply
#74
cellar door
It is deeply frustrating that TECHPOWERUP - chooses to post stories like this, if anyone bothered to do any fact checking, you would see in reddit comments - where this story was mostly likely found, that lowly level MSI support agent made this statement.

Just like many other tech companies, BS responses to user inquires like this - happen all the time.
Posted on Reply
#75
RH92
I think this sums up pretty well this entire story !



Moral of the story : better check twice your info before you publish something ( this stands true for MSI employee , TPU staff and TPU readers !
Posted on Reply
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